was excellent and clean, pool was very clean with lots of seating and towels, breakfast stayed well

free breakfast was very good

great breakfast

breakfast was awesome!

the breakfast was great

i was concerned about picking a safe place with my kids having never been to california before and i felt perfectly safe the whole time

my kids and me enjoyed the pool and hot tub the most

had an early check in, it was great! front desk clerk was amazing very helpful & friendly.

breakfast was delicious!

got the double bed room with a family of 5 (kids ages 8, 15, 17)

the food was brilliant, we did get room service and they were fantastic

location and the amenities it provides are excellent, clean pool area and with towel service at all disposal when it is open to guests

was a child dance convention or competition or something and the place was crawling with kids and moms

liked the gym as well, just missed rowing

good food options close by and coffee available at the bar in the lobby

the pool area

the nightly family film by the pool is a wonderful idea having a laundry room on site with complimentary laundry detergent is fantastic & we used it - $3 per wash &

kids loved the outdoor movie! room service food was excellent

wifi was extremely weak in the room, in fact not workable

my son loved the pool, and they had a full fitness center and laundry facility

the newness of the hotel. modern and efficient comfortable beds. nice gym

during my 3-days stay i had 2 requests: to bring sugar and to make temporarily music lower in the gym, as i wanted to listen to a lecture

lobby bar and restaurant all new with additional bars and eateries close

nice, modern rooms. good towels. close to the airport. food at the bar was good as well.

i also loved the foot scrub bar in the shower

we all enjoyed the property s amenities like the pool, jacuzzi, and bar

room service was bomb

pool side rooms see the pool, the pool sees them too...

bar service was great

location, bed, breakfast

there were no restrictions on the opening hours of the pool, which is very convenient.

the pool was a bonus

our 11 year old spent the whole day in the pool and we all had an amazing stay

the breakfast

wanted to use the laundry facilities but there was nowhere to buy the liquids i needed on site

continental breakfast included in the room charge was beyond my expectation

shuttle, breakfast, lobby hospitality

close to universal. complimentary breakfast. friendly staff. clean hotel

stay great staff but unfortunately if you get a family with kids above you, which you probably will, you will hear all the noise above you

i believe it was daniel that was running breakfast

there was a fold-out couch in the room, which was unexpected and perfect because i thought my kids would need to share one of the beds and they didn't have to

the beds were comfortable and the breakfast was delicious!

didn't use the gym, pool or bistro so unable to comment further

sitting room wwith games and fireplace, outdoor firepit, patio areas, bar and food

quiet and family friendly even tho we have no kids.

they were flexible about bag storage and also late check out, which really helps

great location clean and comfortable paid little extra for early check in well worth it

when others came later, they were very loud upstairs and kept my kids awake

paid an extra fee to have late check out, only to have the staff knocking and calling bright and early

he saw we had 5 adults and little kids so he gave us a room with an extra bed

clean great location to eateries heated pool

french style breakfast

breakfast should have more to it you do only get pastries and a drink.

sunny swimining pool

really an issue, but it says it comes with breakfast but really it is really yummy pastries

room service was amazing they didn t have fettuccine alfredo in the menu but they made for me

their kids were running around all the time, needs better

key card access would t work into the gym, the hot tub was not heated: my room was not as updated as the previous time i stayed

wifi was not free

no free wifi in the rooms ...

gym, the fact that we weren’t allowed to use it after 9pm

laundry facilities

i loved that the room was clean and there is a gym and pool open late!! that's totally a plus.

water filter was amazing and a highlight, also the gym and the laundry

the pool is so fun, with good food, and excellent service and it’s open till midnight, so no matter

staff at reception was very nice, helped us figure out the room setup with kids, changed us to a better solution, no problem

in mind that if you need the free shuttle to or from the airport, you need to request the service 2 weeks in advance

and had a full fridge kitchen too

also wished staff would have told us we cannot change our pick up time with the shuttle as our wb tour ended earlier than expected and i had to pay for an uber versus waiting 1

the y provided a shuttle ride to the park

shuttle available to visit universal studios

very nice staff. laundry room has a microwave and rooms have fridge.

guests also have pool access, and their sister property features an amazing restaurant called 'retro bistro,'

shame bar and restaurant not actually on site

the room service and food was really good.

facilities in gym and having a laundrette onsite. good breakfast

the breakfast bar was great for kids with waffles, whip cream, chocolate chips and chocolate drizzle

the breakfast was good and convenient

staff being flexible with early check in clean rooms.

the breakfast was very good

would love room service etc but it s a motel..

there is a nice laundry room, and there is a pool and hot tub

near my kids

and maybe room service

reasonable cost for laundry

no outside pool but still was okay

didn't stay long enough to check out their pool haha.

the pool is not heated, only has snacks for purchase and no laundry facilities

the pool was a little on the small side but that was not a deal breaker for my family

the pool could use a little cleaning, other than that no complaints!

no room service

the pool area.

no amenities at the hotel

a very quiet room and was told i'd be on a higher floor but i was on the 5th floor right over the pool

eakfast, pool, gym, etc

very slow wifi. parking was expensive.

we had 2 adults and 2 kids and was only able to get the free breakfast one morning

staff was really nice, breakfast was exceptional, pool area was nice and i found it to be terrific value for the money

for a little getaway and to spend time together, and instead we got a room that made us feel like kids who had to sleep in separate beds

the gym was great as they had peloton bikes

recommend a room facing the pool

the breakfast and that there was always water at reception.

requested pool view, but the girl at the front desk was so rude and gave me the last room on the hall way

it was very clean nice warm pool comfortable good breakfast

breakfast, excellent location, cleanliness and comfort for the whole family

of kids and pool was full of kids, so we didn't get to use the pool both nights we were there

do not try an order room service during dinner hours

adults 2 kids) from the uk, the location was great for the universal, warner brothers studios and for the

breakfast says 17 per person but i was charged 25 per person including kids which it says they stay for free

the tv wasn t working when kids woke up. had to call for assistance.

was not aware of pool reservations.

pool open late, we really enjoyed it here

breakfast and close to universal studio

my kids and i waited forever to get our hotel room

was perfect, not only the room but the pool, the laundry, etc

parking and near attractions

cleanliness. amenities. restaurants. parking. near freeways.

arrival the parking lot was empty, which was a sign of what was to come next

small, clean motel. free parking

parking and wi-fi are free

kids get so bored because of the tv in the room it was not a smart tv. they didn’t like at all

breakfast was good. the hotel was clean. the staff was nice.

stayed 1 night with my two kids to attend a sport event for my son

handicapped room shower and breakfast selection.

very busy and breakfast staff had a hard time keeping up

we were traveling with kids and being able to get them something to eat before heading to the park was the plan

just needed a onsite laundry to be perfect

spa tub and room was perfect

staff were helpful and pleasant, helped us with early check in and late check out at the end

room was super clean, the location fabulous and the adjoining bar restaurant was excellent

location, wifi, gym, happy hour, complimentary non alcohol mini bar

wifi worked perfectly and the gym was clean and

helpful that they provided us with both early check in and late check out

great location friendly staff. early check in.

and the rooftop pool is amazing

room service was pricey

gym

the gym is very small; however, i just ran the street and hills that were just across the street and

the kids were

gym was closed for renovations, and i wasn't willing to waddle to the gym next door to work out

they charge $7 extra just to bring you room service

restaurant, spa and room upgrade complimentary

livery charge

high end finishes. great staff. rooms were lovely. room service menu was amazing.

the customer service and they were very flexible with early check in

the staff are so down to pool is heated to a beautiful temp, complementary snacks, breakfast and laundry facilities

soft serve ice cream, affordable drinks, delivered to your room, the amazing magicians during breakfast, stephanie the psychic and her show, much laughter…

the pool & the staff here are incredible! nicole & kevin were so much fun!

the perks of laundry, ice-cream, drinks, breakfast and ice blocks made the kids and parents very happy

our room was huge just like a one bedroom apartment with a kitchen, dining area, lounge, bathroom, bedroom

pool is as great; gym was good

the pool was open for reservations due to covid but the gym was not

were placed a floor right below the gym so heard people on the treadmill all morning

to the ongoing renovations, there was a lot of the hotel blocked off, and the directions to the laundry room were confusing

room was near the laundry area and also under the breakfast room, so early in the morning you can hear people and

self service laundry facilities, fridge etc location is fantastic, just a street away from hollywood boulevard;

only had straight backed chairs around table by kitchenette

arrived at 9am after a 14 hour international flight with 3 jet lagged kids, the reception staff were amazing

traveling with kids can be stressful, but he made every ride smooth, safe, and completely worry-free

most rooms have a kitchenette to cook so now i know to bring my own if needed but honestly not a big deal

room service was quick and easy

the room, the bathroom size, the swimming pool, and the service.

there were a jacuzzi; we brought our bathing suits and wish to soak; we always pick a hotel with spa and jacuzzi

the staff is helpful, the gym

breakfast - incredibly croissants - and great prompt room service

the room was a double queen suite, beds were a great size for a family of 2 adults, 3 kids

bed comfortable - early check in and late check out - no charge. awesome location.

hollywood boulevard - modern hotel - big room with nice view to the hollywood sign - beautiful spa area - friendly

there is a nice warming pool and balcony to sit and a nice room service meals

couldn't find the spa but that was probably my

well equipped gym

paid wifi

also, complimentary upgrade and amazing room service in the perfect

additional cost for wifi? that's so 2008.

you have to pay for wifi in the rooms and there is no refrigerator in the rooms

modern setting and ambiance, rooftop pool, friendly staff, excellent restaurant (their milk bread and onion rings are world-class),

great spa and pool

the bar is worth spending a late night

love the pool and it’s view, the breakfast is excellent, staff is friendly and very helpful

rooftop pool, friendly and helpful staff, very exquisite bar, lobby and restaurant

it was very clean, and room service was always available for everything you needed

they always made sure to ask if we wanted room service for the next day or if we didn t see them then they would call

crew, and one of the ladies (with the request of maid services washed and folded my laundry (-)no laundry at decent price (+) welcoming check-in with very helpful staff, arranging everything from laundry to luggage storage with ease around our travel schedule (+)went above and beyond to help us out with luggage storage, laundry, heating up food for us and general (+) laundry facilities for 10usd (-)could not lock the window at night in my room so i felt a bit unsequered and the laundry room was not avaliable and no breakfast at property (-)dryer very late at night despite there being a cut off time and we had a room right next to the laundry so we heard it all night (+)nice room , free laundry (-) only allowed to do laundry 10-5 which is the exact time we wanted to be sightseeing so it was useless so we had to go

clean, daily room service

the hotel was very clean and the staff kept asking if room service was needed.

breakfast is good and the gym is nice

breakfast was not so good

bed great view quick room service on mother's day convenient bar great service quick valet big bathroom w/ soaking tub

cheap toilet paper in the bathrooms. expensive room service. slow service at the pool.

breakfast amazing and included

also very convenient that there were ev chargers in their gated parking garage

great location. amazing staff. great facilities. pool and gym were great.

front-desk staff felt inexperienced, as if the hotel has hired high school kids to run the show.

the hotel is the pure definition of a luxury experience with beautiful spaces, a gym, a bar/restaurant overlooking a patio and finally a pool on the rooftop

location and pool

the bed was big and fits me and my two kids comfortably

nice to have the bar open down stairs and offer a small breakfast

staff were extremely friendly and we had a quick room service

the pool was wonderful, beds comfy, room service excellent and idelly located right next door to a fantastic

we appreciated the laundry facilites on site, and also the fact that there was a swimming pool

location is amazing and kitchen 24 next door. close to everything