small pool.

prompt shuttle service

close to universal. complimentary breakfast. friendly staff. clean hotel

location breakfast

shuttle, breakfast, lobby hospitality

small area for continental breakfast wish had more choices

friendliness of staff, laundry facilities, cleanliness

spacious n clean and loved the comfort essentials and rest room and that it had a pool and the staff was amazing, above and beyond great

reasons, but i absolutely loved they had breakfast and a pool

clean, tide, full continental breakfast

the bar and eating area personal were very kind and welcoming

modern, location is exceptional, ample parking, nice gym 24h

the newness of the hotel. modern and efficient comfortable beds. nice gym

lobby bar and restaurant all new with additional bars and eateries close

live music in the bar was a fantastic touch

patty at front desk accommodated us with an early check in

overpriced and bar closed early.

beautiful outdoor pool area very clean

for the price should have complimentary breakfast

didn't use the gym, pool or bistro so unable to comment further

property nice pool nice outdoor lounge rooms are ok, could use a update staff was really good and

the hotel is always clean, staff is friendly. i also enjoy their gym and pool.

in the morning, just waited 5 minutes for a shuttle to the airport

pool on the second floor was dirty, the water was cold and my grandkids were not able to use it on

15 kids under the age of 10 crowded the hot tub

the place was lovely, the room was great the bed was comfortable and the gym was awesome!

the view and laundry room and room service

free shuttle to the airport was so great! bed was comfortable!

the location was great. the pool was convenient for the kids.

the location was great. the pool was convenient for the kids.

didn't get to breakfast, it stops at 9.

two bedroom family suites were great and had a kitchen

free full breakfast

the need a bigger pool for the size of the property

a tea kettle in the kitchen would have been great

nothing but young kids working the front desk with attitudes

breakfast says 17 per person but i was charged 25 per person including kids which it says they stay for free

cuzzi, gym, and daily

en though they were listed on reservation) and only 3 shower

a family of 4 (2 adults 2 kids) from the uk, the location was great for the universal, warner brothers studios and for the

my suggestion is to extend it to 10:00 am so families with small kids don’t have to get them out of bed early

everything, very clean and spacious room, lovely staff and get gym plus pool etc

the swimming pool didn't open until 10:00 a.m. and check out was at 11:00 a.m.

didn't have shower gel which i prefer over bar soap and the included breakfast was terrible, and the tv was in an awkward place, but otherwise

we liked the outside activities for the kids, checkers, connect for fire pit and hot tub

convenient location, friendly staff, free shuttle and parking was a huge plus!

ved the bottle opener on the wall), nice pool

the room service and food was really good.

everything was good. we had room service from the restaurant .

the look of the hotel very retro, staff were lovely, room service breakfast lovely, film crew outside our door in the car park, excellent what more

the server at the bar in the evening was great and she made the evening enjoyable

bar and restaurant staff were neglectful and it was frustrating both times i was there

gentleman working the front restaurant bar area was friendly by greeting us every time we walked by and had great customer service

is a free shuttle to and from universal

also wished staff would have told us we cannot change our pick up time with the shuttle as our wb tour ended earlier than expected and i had to pay for an uber versus waiting 1

parking and near attractions

arrival the parking lot was empty, which was a sign of what was to come next

there is no restaurants within walking distance you will need a car, the on site parking was great and free

room equipped with kitchen restaurant all around and close to warner studio room was clean need some refurbishing but

cleanliness. amenities. restaurants. parking. near freeways.

excellent breakfast and overall stay

not much i wish the pool was heated and open late but all very minor things

the breakfast was very good

free breakfast was very good

the breakfast was great

room service was bomb

the pool was heated and very well kept & our stay felt very luxurious, loved it

everyone was kind and very professional, very clean rooms and pools gym and bar.

hotel gives you two vouchers for well drinks in the bar upon check in

we all enjoyed the property s amenities like the pool, jacuzzi, and bar

awesome baked goods freshly made at breakfast

the pastry at breakfast was delicious and the 24/7 coffee machine was great too

breakfast and location were great

also, the facility has 24hrs free coffee and free pastries at breakfast

french style breakfast

highly recommend, nice restaurant, pool area, gym facility and laundry area

we utilised the restaurant, bars, pool, laundry

you said you could go to the gym

we loved the pool bar, and ate there many times, great food and reasonably priced too

free tram to city walk. bar on site.

no free wifi in the rooms ...

there us no free wifi in the rooms

it was also close to the outdoor bar, pool, and gym

location was great gym is very nice

the restaurant and bar were also very good

the pool is so fun, with good food, and excellent service and it’s open till midnight, so no matter

being permitted to pay $75 plus tax for 4 hours late check out at 2pm so we could catch our late flight

buffet was very expensive, only 2 laundry machines for the entire hotel and one was broken.

water filter was amazing and a highlight, also the gym and the laundry

did not use the pool but it looked gorgeous

they were flexible about bag storage and also late check out, which really helps

didn't have a pool and my kids wanted to swim

my kids loved the breakfast

when others came later, they were very loud upstairs and kept my kids awake

spa tub to small and it took 10 min for water to get hot

breakfast was delicious!

the kids complained that the wifi was too slow. i didn't really care about that.

i was concerned about picking a safe place with my kids having never been to california before and i felt perfectly safe the whole time

kids at pool were loud and playing music. my room was by pool area.

it was disappointing especially if you are travelling with kids and smells that

too many chemicals in the spa it started to burn my skin

our kid loved the pool

was broken, they charged my 30 for a 20 minute early check in, paying for parking but got a gross room facing a

had to move rooms, old wires ,and ants my kids got bites.

couple of cool bars nearby too also they have a coin operated laundry which saves on having to go to a fluff and fold

the pool could use a little cleaning, other than that no complaints!

pool was not great wish it could be outdoors because the weather was hot and we would enjoyed it

they have a heated pool open until

the pool was a little on the small side but that was not a deal breaker for my family

two nights as they told me my reservation was cancelled and made me purchase another night and early check

the olio restaurant had great breakfast and food

breakfast on sunday morning wasn't available until 8 am

location is fine. package was without breakfast.

room soundproofing needs to be improved to meet higher standards, and the breakfast area needs to be more clean and tied

the staff was very helpful, and our breakfast at the hotel restaurant was top notch

complimentary wifi too slow

my kids loved the pool and swam in it and played with the supplied range of balls for hours

the gym equipment. the gym was way too warm at night though.

room service was great!

non secured wifi pool area

room service skipped us one day

only compliant is the pool was shallow. that's it, everything else met my expectations.

was we stayed there for two nights and three days and in that whole time we did not get any room service

breakfast '' just to be clear the breakfast for saturday and sunday is from 7-10 and weekdays 7-9

breakfast was nice. my kids liked the turtles in the atrium.

breakfast is super

days still went all or partially unserviced (cups weren't replenished or something else, etc) fitness center was missing all the smaller free weights (10s, 15s) breakfast was somewhat basic and

everything! from staff, accommodations, & facilities & excellent breakfast options

fitness center was clean and pretty well stocked for a hotel fitness center pool was clean and

i got there, they told me that the gym was being closed for construction and gave me a pass to la fitness but when i got to la fitness, i wasn’t allowed to use it because the manager wasn’t on

location you could not beat the staff was real friendly and the pool and spa was excellent

our kids loved the depth of the pool

permitiram o early check in

i liked everything my kids loved it

kids used the pool to cool off

laundry closing at 8pm was a little annoying as it meant we had to leave our things in overnight

the pool was open for reservations due to covid but the gym was not

breakfast included and staff was amazing.

staff made our kids feel so welcomed and everyone was so kind

the room was so quiet, our kids have never slept better ud83dude0a location was perfect - walkable to hollywood blvd and short

clean, daily room service

they always made sure to ask if we wanted room service for the next day or if we didn t see them then they would call

it was very clean, and room service was always available for everything you needed

crew, and one of the ladies (with the request of maid services washed and folded my laundry (-)no laundry at decent price (+) welcoming check-in with very helpful staff, arranging everything from laundry to luggage storage with ease around our travel schedule (+)went above and beyond to help us out with luggage storage, laundry, heating up food for us and general (+) laundry facilities for 10usd (-)could not lock the window at night in my room so i felt a bit unsequered and the laundry room was not avaliable and no breakfast at property (-)dryer very late at night despite there being a cut off time and we had a room right next to the laundry so we heard it all night (+)nice room , free laundry (-) only allowed to do laundry 10-5 which is the exact time we wanted to be sightseeing so it was useless so we had to go

the hotel was very clean and the staff kept asking if room service was needed.

the little bar is really nice as well and the diner is fabulous though a little expensive

room service comes only if you let them know in advance that you need one

- good wifi

there s a cute bar to go to at night and an amazing and very popular diner to go to in the day with incredible

the gym needs some attention because almost everything is not working

the bed was big and fits me and my two kids comfortably

the staff are so down to pool is heated to a beautiful temp, complementary snacks, breakfast and laundry facilities

delicious mini croissants included in continental breakfast

you can also use their laundry machines for free and they provide detergent that’s kind of nice to have when traveling

good breakfast

free snacks, breakfast, laundry, popsicle hotline, coffee machine (espresso drinks

they were accommodating to our needs for early check in, late check out and parking for an extra day

made my kids waffles and catered to us without me asking

they were accommodating to our needs for early check in, late check out and parking for an extra day

our kids were gifted hot wheels cars at breakfast which was just on the merit of the friendly staff

it was only an issue in the morning because of the group with kids coming down for the breakfast

friendly and helpful staff beautiful room and view close to loads of attractions room service pizza i had to shorten my stay and the team was super flexible about it, it was

kids food options on the hotel restaurant

pool table for kids, small swimming pool although it was cold, generally clean and comfortable.

i was given early check in too

should possibly have some items for breakfast for kids like juice or cereal

kids loved that the pool was heated

that so many children were in there and they were going nuts in there

it has everything in it. the mall, the pool, restaurants, gym, movie theater, etc

location, pool, wifi are brilliant

stayed on the 20th floor in room 2036, we could see the entire city and the hollywood sign, my kids were very excited about that

only disappointment was that the website states that there is an onsite bar but it didn't state that it's only open thursday - sunday

rooftop bar with the view of the hollywood sign

the complimentary breakfast and rooftop lounge were impressive

the roof top bar had a faint view of the hollywood sign

clean, stylish, central location, free breakfast, nice staff

lacked in atmosphere. no room service after 10pm. hotel bar was too brightly lit.

no room at the pool.

room service - the food wasn't great!

ish i could remember their names)

pool was lovely and service was excellent

for example, i stopped by the pool on my way to the gym to see about getting a lounge chair

great pool, great location, beautiful style, comfortable beds and great service.

i liked the historical nature of the room. also the bowling alley bar was extremely cool.

pool area with cafe / bar was incredible

i was here for business so needed good wifi and i'm happy to report that i had an all day zoom and wifi didn't drop out once

was a lot of noise coming from the rooftop bar and pool area at night and other rooms up until at least 2am

very good location modern comfortable beds spacious nice gym

great location, modern look, amazing rooftop pool and super high end gym, a lovely robot that delivered things to my room and really nice staff members - oh and a glass

the wifi is not strong at all and made working in the room difficult

fi password renewal and late check-out possibility), the response was curt and dismissive