and my kids loved the heated pool

the pool/jacuzzi was small but clean and great for kids to play at the end of the day

leaf blowers in the parking garage sounds like a jet plane taking off.

lack of parking

loved the free movies the kids could rent and the very nice front desk staff even made

construction going on-spa was closed.

they forgot to tell me about where the spa is and a bit about the hotel itself.

the spa was closed because of renovations, not noted on their website, the gym was only partially open and the sauna was

we didn’t have time to stop by the spa but it looked very relaxing

the spa was closed during our stay. i would have loved to experience the spa facilities.

the gym was also excellent and clean

spa breakfast gym location

great service. great breakfeast and pool.

the pool, gym and how our room was in close proximity

breakfast was generous with ample options

a lot of fun things for the kids. shops and restaurants nearby.

towels and bed linens were clean and fresh smelling, the breakfast was amazing

kids loved the activities like the basketball court and the mini golf

location, amenities, decor, pools, spa tub in room, good breakfast. very comfortable.

this was perfect for the kids because it was mostly enclosed

the breakfast is of good quality

across the street were many better options for breakfast.

pool and hot tub

with dogs in a separate part of the hotel away from the other guests, not in the rooms facing the pool, and emphasize the need to keep them quiet

pool was in need of update and there were no towels stocked by the pool on our second day of the

breakfast was decent

breakfast was good

the staff and i don't have to go anywhere for breakfast

front desk had no change for laundry room or change machine for quarters

asked at the front desk about the breakfast in the morning and they said it was recently discontinued

excellent hotel with nice and friendly service, great neighborhood, perfect for traveling with kids

mermaid bar staff were busy and a little scattered

jerry s ice cream shop downstairs we re a winning set up for our family, as we could send the kids down on their own to get ice cream and we could go down for a evening drink and leave them to

gym is small but open 24/7 and has almost everything you need

skip the room service. food was mediocre considering how good the restaraunt downstairs is.

a small gym

great having a guest laundry and breakfast cafe on site

an added bonus was the guest laundry & a good

gym, laundry room, location and comfortable beds.

elevator was broken and we had 4 kids and luggage with a stroller to carry up and down the stairs

very kids friendly

also they charge an staying fees of $44 per night to be able to use the pool, gym and basically the hotel services

difficult to get laundry use no fridge in room or cups for tea coffee in room having to pay for video arcade games

access to the laundry was difficult.

great location, friendly staff, comfy beds, decent gym

my wife and kids, 11 and 9yrs, were happy with staying there

the kitchen area and crockery in the penthouse suite was a little tired.

mind , since we were just steps away from everything , it can get really loud , luckily for my kids there heavy sleepers

the room above had kids and they pretty much ran back and fourth until about 3am that was the worst thing

2 bedrooms, full kitchen, dining room, living room and a full wrap around balcony over looking the wharf and more

although they didn’t have complimentary breakfast like some hotels, they did have a coffee station in the morning, a water station during

complimentary coffee/hot chocolate bar in the morning, social hour from 5pm to 6pm and $5 credit for each night stay are good offers

the staff welcomed me and my husband along with our two kids (7 & 11) for the happy hour with wine, beer, and sparkling apple cider when most places

access to gym, 24/7 reception, the heavy locked access door at the front for extra security.

to be fair we accepted the room as a choice for early check in

get rid of the old, scratchy towels. made me feel like i was at a gym. easy fix!

perfect for family and kids

kids area within the hotel. proximity with pier. easy access by car.

of the courtyard and hotel amenities were closed (gym, bar, food truck)

i really liked the theme. the gym was very nice. i loved the atmosphere.

bed was great and comfortable and gym had a washing machine

no free wifi in the rooms

location, wifi, friendly staff

accommodating for early check in and late check out

comfortable bed, great location, friendly staff

traveling with kids would be easier

they gave us early check in

was able to get early check in and late check out

wifi- you need to log in daily and it is slow bathroom- the shower doesn t give enough water flow

the hotels brick and beam bar was an awesome place to unwind after a long day in san francisco

the wifi did not work and the manager could not correct it.

wifi connection was not great

only complaint really is that the wifi didn't quite reach my room, but that's pretty minor all things considered

view and wifi were bad.

wifi was non existent

location and bar happy hour.

location. room service available. restaurant on site.

was small, but with all the sightseeing to do, you're barely in your room

a little street noise. not a big deal. bar closes at 9:00.

lobby bar was a nice way to relax and have a drink before retiring for the evening

kids staying downstairs wer very loud and water pipes were noisy but otherwise very nice place

street was noisy, but we liked the two twin beds for the kids

also had a double bed and two singles in the second room which our older kids could stay comfortable in

great location. large suite. good sized kitchen.

felt safe in a really good location, central to what we wanted to do with kids

in a two bedroom suite with a full kitchen and a living room

kitchen was not well stocked

there were kids in there as well

our kids loved it and we loved having a separate sleeping area from our kids

not a problem if your neighbor behave and has no kids

laundry facilities were a godsend

the laundry was an excellent touch

location, especially if you are traveling with young kids, since there is a library close by, and the marina is beautiful

different location but would definitely stay here again because we felt safe staying here with my kids

the room did not have a microwave or refrigerator which is a bummer when you are traveling with kids

st , david was very accommodating driving my truck he allowed me to park in a perfect spot , very clean rooms , they go above and beyond in

very relieved to have picked this area with two small kids, able to lots on foot

breakfast is good

the hammock was a hit with my kids

friendly staff with helpful suggestions for area activities court yard and pool area breakfast coffee and water in the lobby nice clean rooms thank

have no complaints ud83dudc97 i would love to see a couple gluten free options in the breakfast

the pool was also open and since it was cold, it was a heated pool

room size good, breakfast was good, great location, onsite laundry and ice machine

laundry service available, nice size of bed

there was a laundry room, which was great because we washed our clothes before going home

laundryvroom was open only between 9 and 9

room was very clean and i appreciated the available laundry facilities

the king room was spacey and included a table which was great for meals with the kids

amazing staff free parking. distance to everything. early check in

not good with kids who are trying to sleep

gave us a 3 hour early check in

we got a room with an extra room, where the kids stayed, and this gave me and my husband some space to wind down with drinks after kids went to

they didn’t allowed us to do early check in

clean, comfortable beds, great breakfast

perfect for kids

breakfast was splendid-lots of choice and plenty of food

early check-in and late check out at no charge

the people at the reception were nice and allowed for late check out

very kindly gave us an early check in and provided information about the local area

we could even park our small rv in the parking lot

great spacious room. loved the closet space. very accommodating to our late check out.

got early check in at 12:30 pm 4

i had breakfast elsewhere, so i have no opinion on that

breakfast is bare minimum but if you can get by on concentrated orange juice and a bagel with cream

breakfast is simple - resort mgr will watch you closely as u pick up the muffin/cereals

from the breakfast menu was not always available/fully stocked

breakfast

elevator (old, the door is not safe for kids)

also, there is a daycare right next door so you wake up to the sound of little kids

even the charming sight and sounds of the little kids playing in their outside day care center's playground visible from outside my 3rd floor room

the allowed me to park my big truck in their temporary parking overnight, since i arrived

building and while our windows were overlooking a gorgeous view of the bay bridge, the screaming kids are a million times worse than the traffic on broadway

tiny microwave, tiny sink and bar fridge only

the bar is beautiful too with great decor and a cozy fire and ambience, definitely good for a few

we definitely would have taken advantage of a terrific gym at the next door jcc if we were staying longer

the lobby and hotel is very scruffy. the staff at the hotel bar were rude and had a bad attitude

the bar next door (affiliated with the hotel) is a hit

we love the clean room and the area!. its spacious enough for us! the kids love the view too!

courteous staff

late check out without extra charge

laundry service was a great amenity

room service menu

excellent large rooms. very good gym. very good service

i love the vast array of amenities, specifically the gym and multiple restaurants.

only issue was a weirdness from the back bar area

be they have all types of rooms with cheap/budget rates too, i could see a lot of college /school kids ( may be part of some events) there during my stay and it was absolutely noisy around lift

they were also accommodating to us because i needed a late check out

it had such a beautiful holiday spirit, beautifully done up in christmas decor, lots of cute kids who were there for some sort of kid event, and we just had a delightful time

it also has a really fun tiki bar with live music and a great vibe

old windows - concierge told us to not let the kids unsupervised in lobby

old windows - concierge told us to not let the kids unsupervised in lobby

covid limited the restaurant and bar options

the bar and restaurant

fluffy bed, lovely deck off of the spa to lay in the sun

-the breakfast room service could use some work

food is good but very limited room service menu

room service finishes at 11pm. shower is built a bit strange,

the room was spacious enough for us and 2 kids

no pool and gym too small

gymn could have been better and the room on the 3rd floor facing the street was a bit noisy from

very good location close to japantown and good restaurants. good gym, good breakfast.

very clean, out dated rooms and gym

the only vegan food options at the bar were fruit salad or hummus with veggies and crackers

restaurant and bar great

the bar closes very early

such a perfect beautiful location with a very popular restaurant and bar, they just need to do a little refresh on the inn itself

but we couldn't find any staff to let know we were leaving, so we just left our room key on the bar on our way out

a great part, clean hotel/room, a bit small room, comfortable bed, it’s ok for travelling with kids

my kids were getting

the gym wasn’t as good as expected. outdated and the lighting was awful (dingy)

the shower drain did not drain properly and tv was set for kids

the gym is 24 hours

arrived early and they let me check in just after 10 am without an additional charge, while the st francis

2 hours for a table at the top of the mark and when we were finally seated, we were told that the kitchen had already closed

valet, check-in, and room service was excellent

the breakfast was also excellent - the kids loved the buffet

staff was incredible. location was great. view from room was fantastic. 24 hour gym.

modern, quiet, well located, roomy, excellent breakfast

room service was good.

is amazing, services

the gym

staff, thank you to liz for early check in fabulous

staff, early check in

location staff room design amenities gym

the gym was good and their complimentary coffee was too

didn't use any of the other facilities or amenities offered like the gym etc as we were just staying overnight

restaurant wonderful and bar downstairs warm and friendly