parking was free and good

breakfast was nice and personal

the pool and the whole territory were beautifully maintained

nonetheless, there are spacious common areas with broad games, the pool, a sauna and much more

the heated pool, in cloudy days, was very appreciated by us all, specially the children

we were just waiting inside the hotel since the kids were cold

great breakfast too

the room is big enough to put your luggage comfortably, the little bar downstairs is very

stay before catching an early flight: clean and comfortable room with necessary facilities, good breakfast and short distance to the airport

service to and from the bilbao airport, comfortable rooms, wonderful hot breakfast included, restaurant next door for lunch and dinner

there is no parking on site

is open in the pretty village of garai) so it's 10 mins drive and then somewhat challenging parking to the large town of durango which is very a locals town

host was very friendly. parking nearby. the area is beautiful.

no on site car parking

parking was downhill from the hotel

but there is a large fridge and if you have a short stay or just going to heat up good the kitchen is suitable for that

room was exceptionally clean and comfortable, blind on windows and fully equipped kitchen in room

good value for money, has all the basics, even has a gym!

did not expect all the kitchen facilities but great

lots of amenities. free gym, common areas, kitchen. very good location, close to metro and shop.

staff fantastic! wifi fast, parking available, comfortable bed. big rooms. jogging paths nearby

staff were so helpful sorting out the wifi

we were very satisfied with our stay! great hotel, good breakfast and amazing spa swimming pool!

gym not a part of the hotel but massive with excellent spa area

terrible wifi. continous disconnecting.

location, really helpful staff, great bar and facilities, super safe parking.

kitchen fully equipped

wifi worked really well and they're was a nice playground right down the street for the kids

the apartment had a fully equip equipped kitchen including coffee, cooking oil, salt, pepper, sugar, etc

near facilities even a playground for the kids

playground nearby if your kids are bored

lobby bar was comfortable. service was excellent. breakfast was great.

very comfortable bed and excellent room service and changeover

the room service menu was extremely limited and needs to be extended for

super hotel with very good breakfast, gym, surroundings etc. nice staff

the room was very comfortable and room service was good value, a varied menu and delivered promptly

wifi average.

no gym, no pool, tiny rooms, service is average.

wifi in the room was not consistent, really poor

the restaurant & bar staff also is very friendly & the chef is excellent

very comfortable room, quick friendly service. restaurant & room service very good.

lovely staff who gave us an early check in and fab restaurant/bar

the hotel is not far from the plaza nueva where we had a great meal in a bar on our first night

restaurant bar staff were extremely rude, ignored us and kept serving spanish customers before us even though

hotel bar is lovely, and used by locals too

the bar is also great

the spa was fabulous

cleaned every day, staff helpful and friendly, breakfast great , soundproofed rooms gym accessible at all

t even a coffee) until 11am

room was very big and exceptional for traveling with kids

restaurant, bar was super

roof top bar was not available.

also would have loved to visit roof top bar but didn t appear to be

given that we were with small kids, this was a huge hazard

room service was limited times

gym doesn t open till 9am - wanted to use it @7

bar could have stayed open longer

location limited parking with max length as car goes in lift two ev charging points unfortunately you have to leave by 2pm so need to find another parking place for

service, room, breakfast, restaurant and bar and location

price, pleasant front desc, comfortable rooms, parking undergruondm with ev charging

lovely bar terrace where we sat later and had sundowners

the rooftop and the gym are the cherries on this beautiful cake

spa time limit is just one hour

breakfast

the pool could be used without extra charge but ok

wifi works well

the location is perfect, comfiest beds, staff is very professional, brand new facilities

breakfast was perfect, especially the guggenheim museum view

was a bit expensive but worth it)

room, spatious and comfortable location is perfect rooftop wonderfull great gym and

great rooftop bar to enjoy the sunset

the restaurant and bar were great, service and food outstanding

late check out always a bonus the double room was on the small side - okay for solo traveller

hotel, very friendly staff and the bar was fab

wifi was

got an early check in and best room

you have the city center just 10min from there, and a nice bar in the corner

between myself and one of the staff from the bar it took 8 attempts before the details were accepted

very clean and comfortable room. bar does a very good breakfast.

details for the dog and kids.

the little play area for kids at breakfast was fantastic

parking and wifi availability and also the location. plus staff friendliness.

the snack bar at night has also good selection of wine, beer and pintxos

zen approach went a little too far only one chair in bedroom withno table to eat at for room service meals which were preferable to eating in the very plain dining

of room service/food options close by

it was very well located, near the guggenheim museum. the room service was also good.

he helped me find a place to do my laundry and gave me suggestions on where to eat and where to shop for some specific items i was

no room service to order some food

friendly staff, early check in, comfortable room. very close to guggenheim museum.

like 5star uk standard room service food was rubbish charged 20 euros for black coffee didn t order cold toast and

friendly staff, also towards our kids

pool is rather small - no place to sit while the kids

nice hotel and breakfast was good, ev charging available to use

room, location, wifi