breakfast was the only redeeming factor in an otherwise lousy stay.

the staff was very friendly and the breakfast was great

breakfast was great especially the eggs

had very nice breakfast!! hotel was newer and staff were very friendly!!

one and onlt complaint is the grab and go breakfast

everything was excellent, except for the chinese restaurant that you have next to your casino, their food was not great at all (1 star rating) other than that your casino, our stay, the

it was close to a lot of restaurants. you can walk to the casino.

you had to go to the casino, which was full of smoke

needs a cover on the walkway to casino

casino only had 1 restaurant available

post a sign in laundry room. how long is the washing and dryer machine cycle

laundry facilities

small complaint is the hotel sign said no one under 18 allowed, and saturday night it was full of kids, i couldn't get in it myself

the other guest staying above me was having a party late and my kids couldn’t sleep

great breakfast! helpful staff.

extend weekday breakfast hours during peak season

i love this hotel, good breakfast and great staff

the breakfast was great

great stay and very good breakfast

very clean, we had all the channels on the tv to watch, they provided us with a breakfast buffet

the breakfast and staff was great

the pool wasn’t open

only thing that we didn’t like was the pool wasn’t open for the kids to swim they thought this was the worst trip

the breakfast was a real breakfast with eggs and sausage and gravy, boiled eggs real coffee waffles

everything is was great, pool was open i did enjoy it

room was very comfortable and clean, the staff was friendly, and helpful, and the breakfast bar was awesome

everything was great and the breakfasts were fantastic.

and we loved the gym, had fun working out

sadly, due to covid19 breakfast wasn't the best.

breakfast and being able to park my car while on the cruise

also when we arrive, chemicals had just been out in the pool so we waited

the breakfast was delicious

pool is a bit of a joke, very tiny and in the middle of the parking lot ( behind a fence) carpet in

great breakfast, friendly staff

only thing that bummed me out, was not being able to use the pool

pool was warm. friendly staff. clean. good location.

would've been nice if the bar had been open but i came prepared with my own bottle of wine-- this is the second time this

staff was very friendly and knowledgeable of the area for food , things to do ,the staff at the bar was as

the pool was very warm and felt like a hot tub

coins at laundry room

the pool was fabulous

the gym is gross

i think they should have more options for breakfast buffet.

breakfast was disappointing

perfect location! breakfast was better than usual. linens were fabulous.

lling to pay

thought the breakfast voucher that i paid for with reservations,that should be made more clear how to go about

room service

parking lot could be a bit bigger

free parking, close to downtown, breakfast ok, wifi very good, rooms ok

the street car stops right in front, they have a great bar with live music every night, the jack rose restaurant is amazing and the rooftop bar was an

bathroom fan, the shower being a little hard to figure out and maneuver, and some noise from loud bar patrons coming down to use the elevator to the rooftop (which is currently broken)

it met all of our expectations. wish we could have ordered speciality coffees in bar area.

you can enjoy a drink at the downstairs bar or take it up to your room to enjoy

noisy air condition, location too far away from cbd, no gym

i choose the hotel thinking we could easily eat there and have a drink before our kids went to bed

everything was perfect. the location is good especially with kids

my kids enjoyed playing with the corn hole and connect four outside in the sitting area

and well maintained grounds and courtyards, comfortable beds, large & newer model tvs, good wifi

breakfast could have been better same with room service i thought they should extend hot tub

the ladies in the breakfast bar made sure we had everything we needed and even recommended some places to visit

too bad it wasn't pool weather it looked very nice

gym not as pictured; there is no treadmill etc

nice hotel, great breakfast. very clean and quiet at night.

loved the facilities! the building and room were beautiful! the pool was great for the kids too!

you get a bogo for a beverage from the bar when you check in

we arrived later due to a delay in flight, and the staff let us order in food and eat in the bar area

at my 2 kids and i would have been prepared for the wait

there wasn’t an indoor pool

the gym has dumb bells that go up to 75lb

the staff who worked on the bar were exceptional with nothing too much trouble - recommend without reservation

breakfast seems overpriced. wifi speed seems rather slow.

room service didn't show up til the last day

also just some advice to please start room service

great range of breakfast items and

my kids loved the morning waffles

large room, nice pool, nice decent gym, great location

room was near laundry room, ice room and sitting area for our floor

i also enjoyed using the gym and i like its location since i could walk to all the main attractions from the hotel and the

had a minor situation with the breakfast staff but manager made situation and took our situation into consideration and was very

very bland, no bar or longe.

clean freshly painted rooms. everything looked new. staff was attentive. breakfast was great.

we couldn't drop our stuff in the front door and the gym is not available to be used

veronica in housekeeping was phenomenal in helping me free up the laundry facilities after a guest tied up both washing machines for hours

pool, courtyard, location, comfortable beds, spacious, proximity to restaurants, safe clean

i used the gym and the pool which both offered towels i liked that there didn't have cleaners every day and

friendly, valet service was super easy and efficient, room was spacious, clean, and quiet and breakfast was yummy in the morning too

room was comfortable, the location was great, breakfast was really good and they designate a quiet time between 10 pm - 8 am so it's perfect for

the hotel staff was very friendly and the wifi was fast.

of parking, no mini fridge, wifi was not free, beds were very uncomfortable, outdated room and musty smelling, one bar of soap

no fridge or microwave in the room. the pool was horrible.

the pool area is disappointing

the pool, the bed was comfortable, it was peaceful and the stuff was nice

great location, clean pool area, clean gym, and updated rooms.

on site laundry

loved the pool gym and that it had a laundry facility

a lot of kids running around

the hotel, staff, restaurant, pool and spa .

traveling with kids

tried to order room service but had no luck

however i was very disappointed with the front desk and manager i had 3 small kids with me very disappointed about the heat

valet parking was really nice and convenient having 4 kids along for our trip

bed very comfortable free laundry was wonderful excellent location

kids got bag upon check in grandkids liked that and the stuff in it

cleanliness, bar tender very nice, great breakfast, overall staff excellent!

i didn’t like that room service was not 24hours

the staff was a bit rude, and unwelcoming. especially the bar tender leonard.

poor dining room service for breakfast, impersonal and inattentive bartender

lots of amenities: gym, pool, spacious & comfortable rooms

restaurants and galleries, amazing friendly staff, comfy rooms with plenty of space; the rooftop pool is wonderful and never crowded; yummy beignets and coffee downstairs

like big beds, comfortable duvets, nice pool, sunbading beds, gym and showers with as many towels as we wanted

everything was very nice. it was very cool! the restaurant and bar were superb!! we loved it!!

the staff, the decor, the beds, the shower, the heated pool

gym was 24hrs which was nice

shower. bar tender girl

gym needs improvement

the staff at the bar made amazing drinks and were always helpful with questions

good location and facilities. room was clean and to a very high standard. gym was superb.

deco, friendly staff

we also had drinks at bar marilou

friendly staff and delicious breakfast

other amazing little touches were the beautiful speakeasy bar only available to guests, a gorgeous wine and cheese spread in the evening, and delicious

the bar was swanky, the dining room was a wonder to sit in and i had a hard time getting out of bed /

although i think the pool area could use some snazz, like maybe a hot tub and a bar

location is great. outstanding gym!!!!! very friendly and helpful staff.

my flight was very early in the morning, so, they managed to help me doing my early check in

i didn’t like that i had to pay an extra daily fee to use the gym.

trolley stop was outside the doors and the bar staff was friendly and helpful

did not like that you had to go to the casino and sign up for a players card to get the free parking offered with the room

stayed at the main property where the casino is located and it was amazing

easy access to the casino...it was cold that day...it was nice to take the underground walkway.

they did not have room service.

room service slow and expensive while internet was free...it wave very slow

its only a few minutes walk away from the french quarters and a block away from harrah's casino

no gym!!

and gym was under repair

great location for walking to aquarium, insectarium, outlet mall, and casino.

the room was very functional and the gym was great.

no 24 hour room service. very high prices

disappointed that the hotel restaurant and bar are closed on monday and tuesday.

ladies at the desk on the spa floor were rude

the rooms are clean, fresh and great location, i walk to river mall and casino's

wifi was just ok, dropped out occasionally

pool and staff were great

being charged for early check in when our room was ready

almost too big and pool was kind of dirty

outstanding service and accommodations. room and pool were great.

we requested a early check in for the game but they were unable to fulfill it.

location gym with amazing view (11th) night shift receptionists

- staff hanging around in the gym when i

bar area seemed to have some gnats

staff did not honor my request for early check in and once i was allowed to check in, i was given a standard room instead of the room

reach by foot all destinations 2) gym at 11th floor, with huge glasswindows and view on the

restaurant at miss river, sizable rooms and bathrooms, wonderful staff, great relaxing pool and spa area and just an overall wonderful experience

awesome outdoor pool and gym

when booking nothing was said about the spa being shutdown until 48 hour before i arrived making it impossible to find another hotel and i

everyone was friendly and helpful from check in to bar to the pool

most beautiful stay using pool and spa

mmy oatmeal)

was a tad awkward that our room was in a separate building from the check in desk and bar but not a big deal or hassle

basic gym but still nice to have

check in they didn't really let us know about breakfast or bar hours so we kinda had to figure out ourselves

room service wasn't available because the cook was running late

the gym and pool were great, too

randall at the bar was great

the gym was well-equipped with state of the art equipment that appeared to be brand new, and it

there was only one elliptical machine in the gym

the location was great. the staff were terrific. the bar was nice.

let me give you this

the mini bar, if you have kids and if they move anything you get charged.

breakfast restaurant could have been better. more on menu

felt very secure kids loved the pool comfortable beds clean room

the mini bar, if you have kids and if they move anything you get charged.

the breakfast could have been better

rooms were comfortable and the omelet bar breakfast was

initial visit was in september for our nursing convention and i had the king suite with the mini kitchen and walk in shower

room had plenty of space and included a kitchenette

the gym facilities could be better, the speed of omelet service at breakfast was weirdly slow.

the design/decoration. the courtyard, the gym

v good gym

room service could be open later on weekends.

unfortunately we could not enjoy the bar and restaurant due to covid, but hope to un the future

the gym surpassed my expectations

liked everything except them not answering the phone for room service

the rooftop bar should be open at least by 11 everyday.

just wish they had a pool

the location is great!! they also have a really nice and spacious gym.

room service was very quick and good

ppl

about the hotel was great in a great location was close to great places to eat and shop room service was great

ppl (kids) running and making noise throughout the day

trouble with room service

large group of college kids trashed the hotel during our stay

no room service

there was no bar, no restaurant, no minibar, no room service

the bar was exceptional, definitely worth grabbing a drink and something to eat there

staff were great & room service very fast

wifi & your literally in a dead zone i had no phone service in my hotel room