parking was free and good

breakfast was nice and personal

the pool and the whole territory were beautifully maintained

nonetheless, there are spacious common areas with broad games, the pool, a sauna and much more

the heated pool, in cloudy days, was very appreciated by us all, specially the children

we were just waiting inside the hotel since the kids were cold

great breakfast too

the room is big enough to put your luggage comfortably, the little bar downstairs is very

stay before catching an early flight: clean and comfortable room with necessary facilities, good breakfast and short distance to the airport

service to and from the bilbao airport, comfortable rooms, wonderful hot breakfast included, restaurant next door for lunch and dinner

there is no parking on site

is open in the pretty village of garai) so it's 10 mins drive and then somewhat challenging parking to the large town of durango which is very a locals town

host was very friendly. parking nearby. the area is beautiful.

no on site car parking

parking was downhill from the hotel

you have the city center just 10min from there, and a nice bar in the corner

between myself and one of the staff from the bar it took 8 attempts before the details were accepted

very clean and comfortable room. bar does a very good breakfast.

lots of amenities. free gym, common areas, kitchen. very good location, close to metro and shop.

lots of amenities. free gym, common areas, kitchen. very good location, close to metro and shop.

vending machines in the building for coffee drinks and snacks gym and sun terrace on level four which is wonderful place to have your morning coffee abs get some

close to the metro, clean room, own bathroom, friendly staff, lots of facilities like game room, gym, communal

good value for money, has all the basics, even has a gym!

staff fantastic! wifi fast, parking available, comfortable bed. big rooms. jogging paths nearby

booked without looking at the detail so missed you had to pay to use the gym or swimming pool

room service is strange, knocked over our stuff at the bathroom and left glasses and coffee mugs

were lovely and really accommodating - they allowed me a late check out no dramas because of an information issue regarding

and had lots of facilities such as spa, outdoor pool, pool table and board games for the kids to play

the bed was really comfy and the room service was tasty.

swimming pool at the top of the funicular; the outdoor pool was exceptionally clean and great for kids

wifi worked really well and they're was a nice playground right down the street for the kids

wifi worked really well and they're was a nice playground right down the street for the kids

kitchen fully equipped

the apartment had a fully equip equipped kitchen including coffee, cooking oil, salt, pepper, sugar, etc

evening menu was limited in the restaurant but the lobby bar served good food.

was excellent , great choice probably the best we have had in awhile * staff were excellent * bar stayed open late and prices were not inflated * best pillows and bed i have slept in for awhile

location, view, cleanliness, helpful staff and a great breakfast

room service at night came within 20 minutes as i had been notified

gym was

warm welcome & unexpected early check in. good breakfast

breakfast and room service really good

gym was very small

the quality of the furniture, mini bar, was a little bit below average. the gym was poor.

the restaurant & bar staff also is very friendly & the chef is excellent

the addition of the bar next door for a lovely breakfast was also fabulous

the hotel is not far from the plaza nueva where we had a great meal in a bar on our first night

restaurant bar staff were extremely rude, ignored us and kept serving spanish customers before us even though

lovely staff who gave us an early check in and fab restaurant/bar

spotlessly clean rooms, the elegant decor, the lounge area, the bar and restaurant

they also managed to accommodate my request for an early check in

one evening i ordered pizza from the room service menu, it was ready within 20 minutes and tasted delicious

the room service and cleaners entered as they pleased without ever knocking.

very nice service, clean and comfortable room with kids, thank you very much :)

very nice service, clean and comfortable room with kids, thank you very much :)

kids gets free breakfast so that is a great

location and access to a gym

a modern chain hotel it s not acceptable that our entire 2 nights stay was without wifi

big clean rooms, convenient spot close to grand via and the old city, great wifi.

room was very comfortable, breakfast was fabulous, parking in the hotel garage was convenient and reasonably priced

along the waterfront, directly beside the guggenheim and a 5 minute walk from the restaurants, bars, shops, etc

haven’t try the breakfast, coz we usually do not enjoy buffet, but we have had an apero at the bar and food was good

location limited parking with max length as car goes in lift two ev charging points unfortunately you have to leave by 2pm so need to find another parking place for

nice room, great restaurant and bar with wonderful balcony

garage parking was expensive but included ev charging

the breakfast buffet was ok but you can order special a la carte dishes that are super nice

everything was great. there is a very nice bar and restaurant on top.

spa time limit is just one hour

instructing how to call reception, there was no brochure in the room about facilities, menu for room service

pay for the pool

gym was well equipped, but it was very hot in the room

got an early check in and best room

limited room service, no concierge, one very hostile bartender, and a night time desk person not helpful

bar was nice for a nightcap on the way home at night

the bar onsite was fantastic and the bar tender provided such wonderful service

fast room service, every request is done in a few minutes

however, prices at the bar, for room service and for breakfast were ridiculous

great rooftop bar and food

is superb -the room is superb -the breakfast is superb -the staff is superb -the spa is

nice and clean gym and spa area, spacious and clean room, walking distance to museums, old town, with a variety of

details for the dog and kids.

the little play area for kids at breakfast was fantastic

parking and wifi availability and also the location. plus staff friendliness.

the snack bar at night has also good selection of wine, beer and pintxos

zen approach went a little too far only one chair in bedroom withno table to eat at for room service meals which were preferable to eating in the very plain dining

of room service/food options close by

it was very well located, near the guggenheim museum. the room service was also good.

he helped me find a place to do my laundry and gave me suggestions on where to eat and where to shop for some specific items i was

no room service to order some food

friendly staff, early check in, comfortable room. very close to guggenheim museum.

like 5star uk standard room service food was rubbish charged 20 euros for black coffee didn t order cold toast and

friendly staff, also towards our kids

pool is rather small - no place to sit while the kids

nice hotel and breakfast was good, ev charging available to use

room, location, wifi