the bar is a bit small and food selection limited.

communication from room service staff was lacking, delay in order and one not received.

there was no room service.

their slogan whatever whenever obviously doesn t apply to room service requests

room service did not visit my room at all not even to make my bed.

facilities including gym were excellent

we used the gym and the pool which were both lovely

no room service. no menu for resturant on property online.

great staff. i like the fact they called out to see if the room service appropriately fine.

view from the hotel, nice gym and swimming pool, helpful and friendly staff, spacious and comfortable room and good

hotel is beautiful, well appointed room, good restaurants, roof top pool, amazing gym with sauna

free, reliable wifi

no room service

the rooftop bar has stunning views

room service not at the level of the hotel: super expensive, cheap presentation and not that

the personnel is great and supportive! breakfast was good! 10 minutes walking to path.

guaranteed my check in for 3 after expressing i wanted early check in

breakfast met my family's needs

laundry facilities were there

24 hours open gym, nice

with kids all you need is pool for relaxation and fun after sightseeing

with the pool for the kids

brilliant location next to path station into nyc, kids loved the pool

so many amenities gym, pool and spa, laundry room, ice machine that all came in extremly handy.

gym/heated pool and hot-tub which i didn't take advantage of but will next time

breakfast service - this is something what has to be improved and than the hotel will become one

breakfast was delicious but very expensive, we would have preferred a buffet instead of a la carte

best coffee right in the hotel and a really cool bar on the 4th floor (did not know you could request a fridge until the end of our stay) as we took items out of mini bar to store our refrigerated goods (if you move the items, it is automatically charged to your (+) on top of that, the bar serves some really nice us wines by the glass, and the city view from the room was just great

breakfast a'la carte was ok, we can't complain, but we would appreciate having a small buffet as

facilities were amazing and everything was just so impressive, from the staff to the gym to the breakfast

me n my 2 kids

slow wifi

all) kids friendly

there was a wifi outage the first 24 hours after i checked in but it was resolved and seemed to be out of the

d country coffee) next door; reasonable price for nyc

the bar in the hotel is great and vivid, the team was extremely helpful and kind

we loved the lobby bar and the cafe chelsea

lovely spa too

bar on property is great and the restaurant gave us both amazing food and service

onsite dining offers delicious options, and the spa is a standout feature—pure perfection

furniture, new curtains and the water pressure sucked the tub felt like it was caving and in the kitchen the cabinets were falling apart and when i checked out and mentioned the issues to the

only one elevator. gym room needs a little tlc.

on checkout day, i requested a small understanding because i was travelling with kids and might be about five minutes late

continental breakfast with waffle maker was very good

the kitchenette has no dishes, silverware or pans. no utensils of any type.

does not have microwave in the room which makes it impossible to heat or reheat the food/milk for kids or anyone

room very clean, but the hallway and outside smells too of marihuana. not a save for kids

sleep my entire stay was on the forth floor called desk in ask if they’re was a gym on top of me

easy access to the city. shuttle is great for airport and event.

best thing in my opinion was the shuttle to time square

got there early

laundry service was not available

the halls were small which would not have been too bad, but at night large bags of laundry were in the hall

proximity to train station, breakfast selection.

breakfast included

we have three kids and got a free upgrade to a room with two bathrooms- i could have kissed the receptionist i

great bar area with restaurant and sports on the tvs

no laundry, but there was a laundromat around the corner that had great service.

stayed here for 5 nights

having a clean bathroom and bedsheets is the most important thing to me as i travel a lot with my kids, family and friends

i got an early check in which i definitely appreciated

roof top bar was awesome

room service is not as fast as it could be

guess we were asked to fill from the gym which is weird and not up to a hotel like hilton standards

nice sized rooms, room service if you want it, nice staff who will bring items up if needed like towels or toilet

we also had to call down to get a menu for the room service - it was inadvertently not included in our welcome packet

gym is beyond tiny

rooms are great, view from rooftop bar is awesome

was no wifi for 2 days, this was a bit of a bummer as we had to add expensive data from our providers on

they have room service but for now the kitchen is in renovation

large volume room; very clean and original; breakfast; staff very friendly and accommodating (early check in and check out)

bar area

check in, friendly energetic staff, great food, restaurant and bar on premises, clean and modern, very secure

excellent gym facilities and great games room for kids

the bar and shower.

quiet location, good sized room, comfortable, good breakfast and gym.

loved the breakfast buffet, specifically the manager of the restaurant, mauricio

there were only 2 laundry machines avaliable and people didn't get back theirs clothes on time, so it was like

i thought maybe it was because we were behind an electrical room in 1709 but my kids who were in 2419 said it was even louder in their room

was able to check us in early and give us a late check out, which was much appreciated

smart room, excellent shower and small but well equipped gym.

staff were amazing, room was a good size and modern and restaurant downstairs was great for kids

i would have paid extra for room service later than 10pm. lobby could be congested.

i also really liked the gym

was nice having the restaurant downstairs although we did order room service from them one night and it took forever to get our food, well over an hour

room service everyday, very clean and you can smell how clean it is when you first walk through

amazing views of manhattan, nice ground floor bar and restaurant, comfortable bed, good value for money

gym had limited equipment

requesting iron and room service was also slow

location - coffee easy self park gym

nice gym

had an amazing view, the location was perfect, facilities including gym and breakfast were top notch and all the staff were super

gym is good, lifts are operating perfectly, there is space for everyone in the breakfast room, gets

serious issues with the hotel' staff and management: - one staff member got angry because our kids took a chair from another table (as the staff did the two previous days) and asked my 9yo son

free coffee, tea and hot chocolate 24/7 near reception and free water at the gym level (-1 floor)

the kitchen in the rooms was also modern and well-equipped

got an early check in breakfast - decent selection of cereal

i requested to be next to each other, and they were not, and i was with the kids

location, room view an breakfast was great

we had a room with a kitchen

there is an elementary school, my friend is a light sleeper so she did wake up to the sound of kids yelling and screaming

and convenient location (went with my teenage kids), very clean and comfortable, teeny but excellent price of you’re only needing a place to

not happy about this since i had to work while on vacation and my kids had to do school with no way to get connected to the hotel's wifi because it was nonexistent

breakfast was very basic all cheap carbs and kids cereals and breakfast room was too small for the size of hotel, very crowded people had to

kids next door, very noisy, bed sheets kept coming off the bed, uncomfortable, temp in room

lots of food and shopping, comes with a gym, and the roof was beautiful

a decent gym for what you would need on holiday

the layout of the gym could be a bit better, but the equipment is great

also my request for late check out at 2pm was declined

was super accommodating to our early check in and late check out so we wouldn’t have to store our luggage up the street due to our flights

had to go the gym in the basement to fill up my bottle

basic amenities during the pandemic, no housekeeping/ take out our trash, switch out our towels, gym was closed

had flown a long way and requested an early check in if possible which was accommodated so we were very happy with the service and

gym was ok

also, wish the gym was a little more updated

room service only at dinner

gym was very small and busy

my stay, i noticed a strong odor in the room, no slippers were provided, the gym was very small, and elevator wait times were at least 5 minutes

we were offered passes to a gym that was located quite a distance away

ordering room service was a disaster

location with very friendly staff, both the roof top bar and the bar next to reception were lovely

the gym was also great had everything you would need

good comfortable bar and cafe area

gym was nice & wifi worked well

the gym is awesome too, if you’re looking to stay active during your stay

though they offered to send

the breakfast room service on thanksgiving was poor - an hour late

i also enjoyed the live band in the bar area

the decor is great, the bar had a fun atmosphere, and the staff were helpful

location is convenient, gym is new

also, i foolishly had my laundry done here since i am traveling in ny for an extended amount of time and i needed to have

price, breakfast, room style

and easy check in, the breakfast for $15

their luggage storage system. early check in. late check out.

robot butler broken and the front desk couldn’t hold 2 bags for an hour, she did give us late check out which was great

breakfast was really good, also super staff, they were really friendly and helpful and ofcourse the

breakfast: too crowded, limited seats, basic american breakfast elevator: gets too crowded, we

the breakfast was really top

they don't have laundry facilities so you will need to go laundromat.

breakfast was the best breakfast it was very clean and nice

gym missing one 20# dumbbell

they also have a small gym, which is nice to have for quick workouts

the gym was good including the staff

breakfast was exactly what you needed, a few pastries, coffee, yogurts, fruit

the lobby was cute. got an early check in upon arrival.

there was a nice roof top bar with great views

bar (please open before 5 pm when staffing is possible) loved the staff at reception - seemed to be

the room with 2 king beds was okay to sleep for 2 adults and 2 kids but it was so small that we couldn't move around the room that easily

asked for a late check out for 13 30, which was granted at no cost

rooftop bar was incredible

liked the gym) although the hotel plan showed laundry facilities which did not exist

breakfast area and rooftop bar are lovely, and the staff serving at them were great

convenient location, reasonable room service food prices, and good daily cleaning services

has introduced room service every day, which is a huge improvement

good size room for 2 adults and 2 kids

they had a laundry where we could do our washing and there was a starbucks downstairs.

the gym totally met my needs, was clean and everything worked

restaurant with starbucks coffee, small gym, daily happy hour

who was bartender/wait person at the bar on friday night was so very nice, friendly and pleasant

location and size of room and bathroom. gym is really good too.

location and good hotel gym

staff, very clean, great location and super bar for a late night cap

we liked that the hotel had a self-service laundry room

should have been a coffee bar open all day

no bar area

the gym was a good size and 24/7 so i squeezed in a workout too

friday night and saturday night the music from the bar was extremely loud

every day there was a $30 food credit, $40 laundry credit

the cafe gym and staff were friendly

explanation on how the roof top bar operates would have been great - we never did get to see it as guests of the hotel and felt

no hotel bar or large reception area.

gym not in-house but across the street (has everything)

we got free early check in and late check out and it was very helpful

they also gave us complements extra hour of late check out

no hotel gym, but can get an access to planet fitness across the street

great bar with good food, was clean, comfy bed, great housekeepers and staff, wonderful location

friendly and accommodating staff - stay was comfortable - gym in the hotel - good location, close to time square and central park is one stop away from

views, very comfortable bed , amazing bathroom , trendy bar , 24 hour gym

room service was quick and delicious

the hotel itself is excellent, the hotel gym is the adjacent fitness planet which is very nice if you want to do a workout

location and good breakfast selection

also the laundromat, gym and atm downtown in the building it was very convenient during our staying

staff,rooms ,bed lobby,upstairs hallway, elevator, gym lobby sheets ,towels and price everything about them is the best there

i arrived at 11.30 n my check in time was 3 pm ( no early check in )

to top of it all, they charged me on a late check out that never existed (i checked out at 6am and was on a plane back home before 9am

spa folks very friendly

the rooftop bar, for hotel guests only, was absolutely beautiful

amazing rooms and spa and gym. lovely staff. good location

amazing rooms and spa and gym. lovely staff. good location

have stayed in this hotel several times we enjoy the spa the cleanliness the staff is attentive and

great value, excellent location and gym!

good bar and restaurant and close to several others

friendly staff, clean rooms and good bar beneath hotel. good central location

location, the friendly stuff, the early check in without extra charge and the fact that they kept our luggage after he checked out,

we just needed a place were to rest and we didn't need the breakfast

location rooms gym style tech

the room, the location, the view, the pool area, the gym, and the extra nice touches like cold towels in the gym were all exceptional

the room service open the door without permission

suites have a beautiful view, the staff is extremely accommodating & friendly, there s a spa

the gym is small, but excellent