swimming pool was not that warm to want to use it in april and there is no shower/sauna cabin by the pool

kids breakfast had no options to order eggs, it had all sweet items, however on request the

the folded sofa for kids was really uncomfortable.

kids breakfast had no options to order eggs, it had all sweet items, however on request the

view from the hotel, nice gym and swimming pool, helpful and friendly staff, spacious and comfortable room and good

i appreciated the free on-site parking and even though i was unable to use the gym because of the short stay it looked clean and well equipped

there is a shuttle right outside the hotel with a little fee too

hotel contracts with shuttle service to nyc for fee(currently $10 each

didn't know where me and my kids would sleep so i booked with them and almost couldn't but the guy helped me out and iis been a

there is shuttle bus service from the hotel to times square, it’s super convenient

location had zero accommodations completely opposite of what the web site said was available the gym was closed the dinning area was closed so there was no breakfast

wish there was a pool beds are supposed to be queen but i think they are much narrower

some amenities they provide are good like kitchenette and room space and cleanliness.

staff was very friendly. breakfast was nice.

the breakfast should be increase with additional item like eggs etc

king guest room was beautiful and comfortable the lobby was amazing there is a bar and outdoor campfire overseeing ny

we arrived around 10pm and couldn't have been more stunned by the view from the bar patio

, location ; room had no view worst in the building ; staff did not bother to ask for options ; gym ridiculously

drinks in the bar are expensive

what i understood from the staff is that in the building there is a gym, and that's where the noises come from

i had to work during my stay and the wifi throughout the hotel was super fast and efficient

wifi

we begged for air mattresses which were eventually brought, but both had holes in them and our kids were sleeping on the floor

days in a row, returning to our room from being out all day, room service/cleaner had not been so we had no replen on the coffee etc or fresh towels

the hotel bar is located in the basement with no windows, so no view of the city.

and the hotel has a gym

gym was good

it finally stopped & i was careful not to allow my door to slam shut when i went to the gym at 07h45 (am)

there is a small gym that you can use free of charge 24/7 but there are obviously not too many machines to use

location, rooftop and view gym is well equipped and the rooftop bar has one of the best views of

breakfast a'la carte was ok, we can't complain, but we would appreciate having a small buffet as

breakfast service - this is something what has to be improved and than the hotel will become one

rooms (i recommend higher floors, it gets quieter above floor #12), amazing location, great room service, helpful (-)the food is horrible. the room service is subpar. (-) the room service menu had excessive prices

fitness center is top notch

breakfast was delicious but very expensive, we would have preferred a buffet instead of a la carte

location, great staff, very easy to check in and out, nice bar and coffee corner (i didn't went to the restaurant but it seemed nice too)

breakfast was a ri off!

their luggage storage system. early check in. late check out.

they offer a breakfast buffet and have a restaurant on site for dinner as well

robot butler broken and the front desk couldn’t hold 2 bags for an hour, she did give us late check out which was great

internet service spotty, wifi kept crashing, wish fitness center had better equipment

we couldn’t use the fitness because they stored customers suitcases there

rooms 111 through 113 are sandwiched between the front desk / elevator area and the fitness room

the staff helped us with early check in

i was with my father in a wheelchair and 3 other family members (including 2 kids) we had taken the train from florida for over 24 hrs , had 4 suitcases and 4 bags and were

communication from room service staff was lacking, delay in order and one not received.

there was no room service.

the bar downstairs is pretty good too and the hotel is surrounded by our many good bars in

room service did not visit my room at all not even to make my bed.

new gym, location, great service

clean, comfortable, good breakfast and a small fitness center

this property was a lot nicer than the local laquinta we usually stay when we visit our kids

would love to have the breakfast included in the package

i couldn't use the pool .

the lady at breakfast was frustrated with the people by wanting to know if people paid or not,making people

asked for early check in and was told they would call when available

i had called ahead to see about them watching our luggage before our late afternoon check in - and although when i called i was told this would be totally fine, i come

left luggage facility - although it didn't affect our party as they gave us a late check out

the amenities at truss were great, the gym had a great selection of equipment

got lucky with early check in, but is not guaranteed even per advanced request

location with very friendly staff, both the roof top bar and the bar next to reception were lovely

i could suggest some disinfecting wipes in the gym area, to clean the equipment after we used it

30pm, i was surprised when we were offered an extra hour late check out for another $50

external laundry service offered was astronomical in cost

the gym is awesome too, if you’re looking to stay active during your stay

hotel has laundry listed on website but no washers/dryers so i had to go to public laundromat around the

breakfast is amazing

breakfast was goid although we didn't have it everyday as we were out or sleeping a bit late

the gym was in the basement so no windows or any sunlight or any fresh air

breakfast: too crowded, limited seats, basic american breakfast elevator: gets too crowded, we

the bar downstairs was always welcoming after a day walking around this beautiful

consider yourself blessed to stay in the family suite if you have kids with you.

we got room service everyday

clean room with comfortable bar in the lobby

t a

breakfast was

guest laundry is convenient and well-priced, compared to other hotels in the area

only one microwave. one washer machine in laundry room.

had a room with 2 double beds for my family (2 adults, 2 kids) - there was not a lot of room around the bed so it was a little crampt with all 4 of us

when it comes to facilities, the laundry on -1 floor came in very useful

laundry facilities onsite was convenient

i didn't use the gym but could see it and appeared very well equipped and clean

the area has some transients but i felt so safe staying there with my kids bc the doors were always secure and you could only get in with a hotel room key

too small too many school kids breakfast room too busy, didn’t have breakfast at the hotel any of the days during the stay

a nice and well equipped gym which was open 24 hours

bar area was great too

check in, friendly energetic staff, great food, restaurant and bar on premises, clean and modern, very secure

the bar and shower.

bar area

great gym- 2 working peloton bikes, location great for us, comfy rooms and good amenities

breakfast not included (but seems to be the norm for hotels in this range) but angelina bakery is a

ordered for 2, though reservation was for 4 - too small a room for 4 adults; can fit 2 adults + 2 kids

superb location. relatively new hotel. good gym, although not very large

real fault of the hotel, but service in the evening and consequently room service at the attached restaurant was slow and disappointing

staff, great rooms, very clean, lots of amenities, cool design, very quiet, good restaurant for breakfast and lunch, nice bar

booked it for its space because we originally were going to bring our kids

hotel employee at the bar was amazing

perfect for a family with 3 kids

loved the room is was open space for me and my kids and my boyfriend loved the freedom the veiw it was absolutely beautiful

was not enough space for cloths only 3 drawers & small closet for a family room w/3 adults and 3 kids it was tight, lived out of luggage for 10 days

great location. warm comfortable rooms. great bed. great housekeeping. laundry facility a bonus.

dealing is with horrible attitude, as i requested a bit of extend and late check out since my flight is late and my kid is having a fever and not feeling well, but they

i hope the bar is available at night time

of room, fridge in room, gym was well equipped with good equipment, headphones, water, towels, decor was nicely

they also have a small restaurant and a gym facility

small kitchen is a big advantage if you are travelling with toddlers

breakfast was great especially the way they changed it up each day we were there

had a city view room very nice, i like having the kitchen area in my room to warm up food during my stay

was simple but nice, service good, free early check in, subway station just beside, safe

view love the breakfast here my friend vincent from the kitchen staff really showed love to us , thank and appreciate everything this hotel did for me and

location, early check in, late check out, friendly staff

early check in and late check out possibilities

small gym.

we seen somebody running up and down the corridor naked which was very disturbing for my young kids

central location, as a family group with kids we were shocked by the amount of drug users and sellers on the streets surrounding the hotel

late check out

location, the friendly stuff, the early check in without extra charge and the fact that they kept our luggage after he checked out,

there was a crowd of people in the lobby some had laundry like bags with belongings

gym at lower level

thanks to the availability and front dest kindness, i was able to have an early check in

beautiful hotel , nice pool , and the restaurant was good . great location to explore the city

lvin), and a fantastic pool

excellent location, room service and rooftop bar!

love the hotel and location. just discovered the great gym on this visit. so good!

the wifi in the rooms was poor and no breakfast at this price is a scandal

wifi is not provided which is a basic thing these days.

jae, extended late check out for us and extended our free amenities deadline after he knew that the service

fact that there were room service trays and bags of laundry towels in the hallways all day

bar is easily accessible by inquisitive small kids and it automatically charges to the room before you have time to put the items back

location and early check in

no hotel bar or large reception area.

mattress was very comfy, the room was big which is so unexpected in ny, the access to the close gym was so convenient

the use of the gym . staff extending the room hours so we left at 12.00 pm

we got free early check in and late check out and it was very helpful

gym not in-house but across the street (has everything)

i ran at the gym and only 2 of the 5 treadmills we’re operating so these

the music in the lobby bar was a little too loud to sit, relax, have a drink and talk.

great location only 2 mins from time square. clean and good gym facilities...

gym room is nice

there is a decent size gym to do your workouts

room had all the necessities of a modern day hotel, free wifi, usb sockets, safe box, plus the usual hair dryer, iron and ironing board

amazing from staff to the bar to the food up to the room service, i would come back one day if i could

friendly and accommodating staff - stay was comfortable - gym in the hotel - good location, close to time square and central park is one stop away from

the hotel itself is excellent, the hotel gym is the adjacent fitness planet which is very nice if you want to do a workout

wifi

accommodating, but no room service

was an evening where they needed the bar and lounge to clear out because they were painting the ceiling

parts of it was under construction. no room service.

location , bar was nice environment , staff was friendly

it is well maintained and has the best gym of any hotel in nyc in which i have stayed.

location, breakfast, washer & dryer, air conditioner, helpfulness of staff

$50 early check in fee was a little excessive considering i checked in only a few hours early.

was great … my kids loved the waffle maker and the variety of flavours

the breakfast haven’t have many options

our luggage down on checkout day took 28 minutes and we had to split up between parents and kids and luggage

the lobby bar is the place to go after a long day out in the city to relax and enjoy the stylish decor and of

); super-friendly staff; the art on the walls; the bar and cocktails; the authenticity of all the fixtures and fittings; the residents and their dogs;

they expended restaurant for excellent breakfast, and a wonderful spa experience on the 11th floor, made our stay feel very special

we booked it because of the history, (just kids, sid & nancy etc) but had no idea it had been recently renovated, we were pleasantly surprised

unfortunately, fitness center was not completed but a guest pass was provided for nearby club

is a great place to stay when visiting new york city plus it has free parking

and sheets in room for sleep sofa, no microwave in room, remote didn t work tv, don t provide laundry bags for dirty clothes

parking is bit confusing, kind of hard to get to.

wifi bandwidth needs to improve.

coin laundry available

clean and comfortable! nice breakfast!

breakfast could have had more options

also, the breakfast area is a little tight, so be sure to get there early if you really want a seat

happy to be there, the breakfast area was so nasty that it looked like a child party with 40 kids under 5

have to enter laundry room through the fitness room, it needs it

needed more time to use the pool and gym

we requested early check in which was a

pool and gym. central location

room, incredible view but the most memorable thing was the bar staff

early check in was available

theres a coffee shop within the hotel premises that makes tasty morning lattes and breakfast pastries

we had a great stay with our kids

was friendly and we were able to get an early check in and luggage storage after we checked out

the gym is very small and does not fit more people than three - four people

young people (acting like kids)