the beds were so comfy! and the pool was the perfect temperature!

offering mediocre at best and bar is poor

no complementary breakfast

buffet breakfast, free parking, ease of visiting manhattan by bus, nice amenities, close to services,

location was beautiful, gym was nice

ata

breakfast was great and kids enjoyed baking waffles every morning

the kitchen

though i'm sure this was because of covid)

some ladies were rude to our young kids

drinks in the bar are expensive

the reception is on the 6th floor and so is a bar with a lovely view

king guest room was beautiful and comfortable the lobby was amazing there is a bar and outdoor campfire overseeing ny

no coffee from bar; very noisy bar fri and sat evenings

live the view and that i can bring my fur kids

elevators took ages to arrive small gym view was not very nice.

the gym needs an upgrade.

gym needs updating and had some mold and rust on equipment

gym wasn’t open due to renovations

the bar and breakfast pastries and coffee selection

never got to the gym, if there is one!

guest laundry was

i learned that some hotels have self-service laundry - terrific option for a long travel with kids

also the laundry room

was a great place to stay with kids

there were no laundry facilities and the public one across the road was very busy and grotty

appreciate the easy check in and fast responses, especially traveling with kids

whole building,it is really smelly our floor smelled like weed my kids room smelled like wet carpet and everything was in terrible condition,the bed was sinking in,

sign indicated it was for gym, water, couple snacks

close proximity to basic needs such as laundry, pharmacy, subway and restaurants

the room is very spacious and accommodates a family traveling with kids.

breakfast is not good

was not enough space for cloths only 3 drawers & small closet for a family room w/3 adults and 3 kids it was tight, lived out of luggage for 10 days

major downside is that the bar only carried shelf liquor and did not include brand liquor

the kitchen staff were very generous and kid friendly, they offered my 2 kids cereal, even after closing kitchen

parking is behind the hotel and if you don't see the sign, you'll drive right past it to the front

wifi is not that great; it worked most of the time, but the procedure to get it working is not very

no room service or restaurant in the hotel but understand because of the covid

parking is bit confusing, kind of hard to get to.

near transportation 1 min walk to bus stop to ny super clean room service

breakfast was great

early check in

didn’t like that i could not find a crosswalk to walk over to the spa and it’s a main road you have to cross

location and the breakfast was very good

breakfast was excellent.

perfect room and breakfast

stores in every direction and the breakfast was great

limited fitness center with missing weights

fitness centre was

have to enter laundry room through the fitness room, it needs it

we took a firestick so the kids could chill of an evening

laundry service is expensive

i know hotel staff were working hard to get these kids in check but it was very frustrating to have that level of noise on the floor so late at night

the kids loved that there was a pool on the top of the hotel - it's small, but that's how the city

no coffee available in rooms or lobby, gym treadmills didn’t work well

wonderful location and top breakfast, complete with views

who takes their id to breakfast

only food available was room service or a small lounge area for hotel guests only

breakfast both in room service and dining room was plentiful and well presented

pool is a bit smaller than what i would like

comfortable, clean, the gym is nice and 24hs, good staff

it finally stopped & i was careful not to allow my door to slam shut when i went to the gym at 07h45 (am)

and the hotel has a gym

cleanliness, spacious room, gym facilities.

nice staff, good gym, cool bar upstairs

breakfast was excellent

staff were very accommodating with early check in, late check out, holding luggage and providing directions

breakfast room is quite busy

rooms 111 through 113 are sandwiched between the front desk / elevator area and the fitness room

hotel close (2 blocks)to the cruise terminal,clean comfortable room and breakfast provided

loved the pool especially the jacuzzi

i couldn't use the pool .

there no sign that says hilton garden inn they charge breakfast

walking around cold nyc all day i made sure the hotel we chose had a hot tub (for us) pool for (kids) so that was disappointing

close to new york, indoor pool, free parking and free internet

room was quiet, room service, location of hotel

washing maching, dry, gym and computer room with free printing

the bar and restaurant adjoining

one staff member was very helpful in letting us have a late check out

kept losing the wifi connection!

us that much, but i won't be surprised if that bothered some guests on the same floor as those kids

we walked with our teenage kids to the natural history museum and then to the met

there are lots of good breakfast and dinner spots near the hotel

breakfast was an excellent bonus and a big reason why we chose this hotel

there is no restaurant, they do have a “secret” piano bar whit a limited menu but as it is a speakeasy bar it is 21+

we loved the bar on the 26th floor, so convenient to grab a drink after a long day of been out :) the location

it possible to drink a nice coffee early in the morning and to prepare breakfast as late as the kids wanted

quiet excellent lounge with bar at top floor

called the laundry service to wash my clothes, but i was surprised to know that they only provide dry cleaning

laundry prices for guests were outrageous, and breakfast should be included instead of nearly $100

victor and sônia (the terrace - roof top bar), chef tiago (varied and tasty menu) and kenia (gym cleaning) who know how to elevate the experience of guests at the westhouse hotel nyc

very minimalist gym but enough to keep up the routine

gym can only comfortably cope with four people in the weights area

it includes things that i would never normally use (the gym - wifi (i bring my own secure wifi

great breakfast and every day from 5pm to 8pm there was (an unexpected) light meal with drinks

food and room service assistance

comfortable room and bed. thanks for upgrade but see below. lovely pool.

big rooms , great location and staff, room service and the food was good

very attentive staff. wonderful pool and spa area

very attentive staff. wonderful pool and spa area

staff, good service, good gym, midday check out and great location

the gym is with time square view

the hotel was great, have a big lobby with activities for the kids, bar, restaurant and a big terrace with a great view on time square

really like the family atmosphere and having kids the fact that they cannot run out the front door is really

were comments in booking that there is no coffe machine in the rooms however, if you call the room service, they are bringing you a coffee machine with enough coffe capsules which means you

slow wifi & small gym.

excellent location , very friendly staff , ned the concierge super helpful , great rooftop bar .

location, gym rooftop bar

the room was great and the staff was outstanding. the rooftop bar is the coolest..

gym really needs attention

also has a nice lounge for work and a small gym if you like to workout inside

would have liked to have a restaurant on site or free breakfast but they do have a little convience store open late and a few places to eat across the

was lucky and was able to get early check in at no charge because my room was available

com for an early check in and a room on a higher floor

the fitness center/gym is very small

and easy check in, the breakfast for $15

breakfast serve only till 11am at the restaurant

i was so busy exploring nyc that i didn’t get chance to check out the gym or other facilities - which i would have liked to have done

heating, laundry not clean, every equipement was broken, did not fix my heating and the housekeeping stole

staff were very helpful and friendly ( changed my room as the one i was in was next to the bar area and was loud when i arrived after my flight ) i really appreciated it the housekeeping

seating in the bar area

coffee and pastries in the bar were too expensive.

they gym could be upgraded

decor, staff and gym all classic and good

great bar food

the size of the room, the location and the gym

unless you have little kids

high prices for room service. no free wifi

room is very small, there are 4 of us 2 adults 2 kids and we can barely move around

this hotel has a great gym

love the room, the view and the room service food

was perfect room was very good with great bathroom lounge bar and general areas not as good as i would have expected

no bar or restaurant

to my room from the bar and restaurant that were not consumed by me or my wife

basic staff in mini bar should be there

the room was good enough for a family of 4 with young kids..

drawbacks were a squealy toilet and we could hear kids playing in room next door so walls aren’t too soundproof

wifi was extra charge

location. room configuration when travelling with kids. great staff.

breakfast not very appealing.

room service was not that good.

vegan options and limited vegetarian options in the restaurant and/or room service

the food was delicious, room service very speedy

room cleaning was sporadic. often room service

room service dinner/lunch food was tasty but not the standard bacon and eggs breakfast

only thing i didn't like is the lack of options at the room service and at the restaurant on the first floor for my son to eat, since he is extremely

room service food was also way above par

eco friendly oasis in the heart of midtown , room service and bell boy were friendly and quick to help with whatever we needed

loved the restaurant and bar area and breakfasts

now although this was a fantastic room the downfall was that the wifi didn't work properly nor the aircon, so it was a struggle casting from the laptop to the tv or

very friendly,we got early check in

no morning breakfast

outdated tiny gym

the kitchen was closed and was not notified about when the booking was made

my kids loved

there is a reason that out of every hotel on the planet, spa valmont chose the carlyle

nice bar and restaurant

cover charge at the bar on weekends when jazz trip plays.

the jazz bar was so crowded and popular we couldn't get in!

the bar, cafe, and restaurant

od)

cafe at the lobby only open for breakfast, the staff at the reception are rude i asked for late check out and one of the staff said

location. early check in. everything was perfect

convenient location just infront of central park and many things around specially if you have kids

you allowed early check in which was appreciated. the lobby staff were great

no coffee maker in the room however mini bar was well stocked with other food and drink.

bartender was very rude, short, and gave me attitude when i asked what beers they had

room service was excellent

beds are very small not enough for two people if you are traveling with kids take a different

i was really tired after a flight from la with 3 young kids

the service at the bar was amazing and the room was cleaned and bed changed daily which was amazing

rooms were great, clean and comfy. the gym was excellent. the morning coffee was great

always given enough toilet paper, not super accessible for lyft/cabs to find, no restaurant or bar on site, long lines to check in/out or to address

the breakfast seems to need improvement.

the female receptionist went to my male receptionist, ‘why are kids so loud, that child is very loud’

gym could be bigger and more selection at grab and go breakfast

helpful staff and location. gym is also good.

the machine in the gym was great though

no laundry on-site

the gym and meal options

front desk & room service were excellent, along with superb room amenities

kids running on the hallway and parking fees

kids breakfast had no options to order eggs, it had all sweet items, however on request the

they don t have room service at

also, the restaurant that serves their breakfast/ room service was not up and running at their posted time

the location is great and appreciate the free wifi - ten appliances per room.

jae, extended late check out for us and extended our free amenities deadline after he knew that the service

the mini bar is a little expensive and the wifi password didn't work.

paying for wifi

the mini bar has plenty of options but no room to keep your own beverages cool.

easy access to the city. shuttle is great for airport and event.

i appreciated the free on-site parking and even though i was unable to use the gym because of the short stay it looked clean and well equipped

we went down and the kids got plates with some eggs waffles and fruit cup

gym was out of service-no mention anywhere $15 breakfast is nowhere near worth it location is

sleep my entire stay was on the forth floor called desk in ask if they’re was a gym on top of me

cleaning staff were excellent, the bed was comfortable, the gym was well equipped and very clean

gym! the fitness center is definitely a place must go.

te gym is excellent and the staff is very friendly

restaurant and bar closed

the lady who brought us bedding for sofa bed & made the bed for the kids was very

the location, gym and lounge are all very good. the rooms were very clean and comfortable.

elevator system worked well and the bar inside has live music some nights

there is a decent size gym to do your workouts

gym room is nice

bed was comfy, room was clean & big enough, gym & city kitchen was ace. ice machine & water

room service, valet, bellhop, security, housekeeping, front desk team, and especially the manager

the iconic oak bar was closed.

room, check-in, room service, location, size of the bathroom

much - double espressos at the bar were quite pricey

room service was quick and friendly