spa swimming pool shouldn’t be full of small kids screaming and jumping in and throwing things around

staff food very good room clean and excellent value will use the hotel again especially with the golf course on site

hotel was clean , easy to get to and plenty of parking

one person serving in the bar..i work in a bar and wanted to help them.

th access to an outside seating area) that was again -

good location right next to the a1 m loads of parking and good facilities

lovely hotel, large grassed area for the dogs to run. offered room service, food was lovely.

would have preferred a dog friendly area in the restaurant as opposed to eating in the bar area.

room service available-we paid for dinner and it was lovely

some issues connecting to the wifi

more variety in the menu room service poor shower tv remote control did not work

ev charging points on site easy to get to

staff was cooperative. the room was clean. good that they have a gym as well.

free wifi:), and the bed was very

small gym

who lost my room service order, and breakfast staff who queried the breakfast i had booked on checking in

paying those prices for it super friendly staff aswell verry clean rooms great signal on wiffi bar and drinks are cheap would definitely recommend paying the extra for a river view

when i arrived but they made every effort to help me and arrange an evening meal even though room service wasn t available at the time

room service food - had to wait 1 hour 20 mins for food

room service provided blow heater

fabulous with the room and the restaurant both having stunning views of newcastle city centre, breakfast was excellent across cooked and cold

loved the comfy bed and the pool and sauna

location, clean, friendly staff, gym and sauna

very good breakfast, friendly staff, good facilities such as swimming pool, sauna etc.

and we had a great breakfast sausage was good quality and eggs cooked how you wanted them

bar wonderful, we didnt have breakfast

got room service and the food was really nice too

booked in the restaurant it was everything we were expecting and more and the next evening we had room service and everything was

the bar is festive and the barman, jack, was friendly and super interesting to talk with

open wifi network is insecure.

there is a small gym and car park next door for 10 per day payable at reception

the bar area was lovely for an evening drink/ meal

room service for meals was very good and the food great

surprisingly the wifi was poor not enough strength to download a newspaper

socket in room in far corner advertises a fitness centre - but is very small room with minimal gym

also used the gym which was excellent too, had the whole place to ourselves

paid for room service for breakfast which was 30 for 2 poached eggs 2 glasses of orange juice and 4 brown

wifi: you must become a

laundry service because my children have autism and have accidents but there were no prices for kids clothes and the prices are expensive

reminds me of a hotel for kids or something

the rooftop bar was an unexpected bonus with the best views over the town and tyne

breakfast and service

the gym was quiet (just me for the 45 mins i was there) and had 2 treadmills, 2 cross trainers, 2 bikes (-) again, a minor thing but the gym is geared to people who want to use very heavy free weights, i would have liked to have seen 2 (-)gym has deteriorated since i last went (+) has a small gym which is great (-)the gym and spa is very small and does not have a good selection of work out equipment. (*) the gym was really great with lots of equipment and the sauna was a perfect touch (+)room was lovely , gym and sauna were nice too . breakfast lush, great views. (-)gym was too cold. lights in the room weren t bright enough. (+)beds really comfy and nice size room. gym was small but did the job! (-)steam room wasn't in use that was a shame but gym and sauna were good and clean (+)great location. mini bar in room. all facilities including restaurant, gym, room service. (+) has a gym

was waiting and parked our car ( wasn't expecting that) staff very respectfull and polite room service was great room was lovely very high ceilings very nice bathroom and very (-)room service food was shocking, we ordered tuna and cucumber sandwiches which arrived on white (-)ordered a room service pizza and sandwich one evening which were disappointing after the quality of food and (+) equipped with a mini bar, tea and coffee facilities, hairdryer, ironing board and room service if you required it (+)bed, clean room, prompt and efficient room service breakfast (-)room service breakfast was stone cold. (-)room service, was late. (-)more options on room service food menu. (*) room service very good (-)closing at 10pm and extremely limited room service (choice of 3 sandwiches only

wifi in the rooms was weak. no toiletries in the bathroom. just soap dispensers.

great location near the station. clean and had everything i needed. good wifi

the wifi did not work in the room but did in the corridor? air conditioning was noisy

parking / wifi poor

nothing. i was a little nervous seeing kids and party goers but it was absolutely fine!

the wifi was working great and the bed was very comfortable

didn't try the pool or evening meal so can't comment

gym and pool facilities. staff extremely friendly and helpful.

car park space on site, gin bar good atmosphere and menu, breakfast delicious and good choice, early check in and late

the bed was comfortable and the late check out was awesome

arrived we got a complimentary upgrade and late check out

breakfast - fresh waffles machines made the kids delighted

2 staff on when we arrived were excellent lots of friendly banter , got in room early plus got us late check out with hampton honours , perfect location, breakfast excellent, room nice particularly

the kids bed sofa bed and was made so couldn't even sit on that

etc products ,the water station with fruit/ mint etc easy to use shower,good lighting etc free gym and good choice for breakfast

staff, clean rooms and laundry, great location just outside train station and in walking distance to city centre

wifi access

big room, free late check out and voucher for money off the bar

flushing wc, plenty of hot water, comfortable bed, good wifi & a tasty breakfast, but breakfast could have done with a bit more choice of food items

had late check out so went shopping left cases in room when we returned we had been locked out had to

room service great

there was also entertainment in the bar whilst we were there

gym is a bit snug

the only thing i would add to the breakfast menu is some fresh vegetables.

we had no problems , we had early check in for an extra 20

brilliant breakfast - good selection of buffet hot elements and more than food

great room, bathroom, wifi, breakfast and dinner

verry good breakfast

we had room service

thing from reception staff to people in the breakfast facilities

the room was a well rounded room the gym was a decent facility

lovely clean rooms .. polite staff … lovely breakfast

so it's hard to get kids washed without getting soaked yourself

and welcoming , room was clean, also cleaned every morning we stayed and loved the complimentary breakfast packs they gave us on arrival, (just a little something extra ) can’t fault this hotel

be ideal if the restaurant next door was able to offer a separate continental breakfast rate

the lady who booked us in was so helpful , the ladies at breakfast were spot on they were all so friendly and helpful, the breakfast was very nice , would

the breakfast is delicious

breakfast options were perfect

the breakfast included was the best selection of cereals, fruits yoghurt toast as well as full cooked

the shared spaces are quirky and fun, always exceptionally clean and the breakfast is exceptional - there is everything you could want

our room was clean and comfortable and breakfast was fabulous

not advised to book room service on booking in just left the usual clean room but wasn't done

as it is such a public bar i do feel if you are sat in hotel lobby having a drink or just with kids a toilet would be good

phoenix bar lovely and

the breakfast was a good plus and we loved the room service

moreso for people staying more than one night especially with kids

wifi was not very good in our room

spacious good idea patio doors open for golf access neat bar area very friendly staff from the moment we arrived to depart thank

golf availability was a bonus

rooms were quiet with parking nearby and good blackout curtains

the bar is comfortable and nicely decorated too with a good choice of drinks

room service and the food was fantastic, really enjoyed it

set in gorgeous parkland setting next door to golf course and activity centre

frustrating that the wifi reception as intermittent.

bar restaurant excellent beers and food with very friendly staff room nice and cosy and easy parking

great service the stables restaurant and bar was amazing, food was top class as was the service

spa and gym facilities were excellent

ordered breakfast in the room whilst hubby went to gym

room was excellent x bar drinks good value x close to places of interest

pool, spa & location

we used the bar where again the staff were very friendly and cocktails were tasty

the location, parking, comfort and overall quality and high standards

lovely room, ev charger and a fine breakfast

beautiful setting in jesmond dene - very relaxing . room was lovely and breakfast superb.

the ev charging onsite was extremely convenient

place, well positioned, quiet and comfortable with excellent facilities including ample parking

breakfast was nice

cleanliness friendliness of the staff and the quality of the breakfast and options

staff went above and beyond to help, also helping and allowing early check in that helped us a great deal due to traveling for a wedding

very easy , staff brilliant and car park very accomadating for our car and trailer

and modern comfortable beds kids very happy with the tv channels lol breakfast was nice and plentiful location was perfect for

at the inn, the hot tub was amazing, also nice touch with the complimentary stocked mini bar and welcoming treat board on arrival, we have booked up again to visit shortly 5* from

nice rooms, restaurant and relaxing bar area

parking, countryside, staff

beautiful grounds and enjoyed the fire engine bar and a meal in the restaurant

really enjoyed my stay, got room service, used hot tub and felt nice & relaxed after my stay

we ordered room service and the fish was just batter

a good local knowledge, it's right next to the town centre, easy walking distance to everything, breakfast wwas really nice as

spacious, late check out.. 24/7 reception, very clean, great price

gym , lobby and room good

told no food and bar closed after 9.30 yet advertising 24 hour room service menu.

breakfast was amazing . the views are spectacular, and the room is beautifully put together.

the little attention to detail didn't go unnoticed, all the little toiletries and the snacks/breakfast was really nice

location, decor, breakfast, quiet, clean

the breakfast was sent to the room and included yoghurt, fruit and fresh bakery produce

breakfast was left in the fridge for overnight and was always yoghurt, fruit or cheese/ham

the hotel was perfect for kids & the room had plenty of space

kids enjoyed free access to pool.

the staff were very friendly and helpful. also the pool was lovely.

either relax in the bar / tv area or exercise in pool / gym

the pool and spa