of free parking, nice clean room, comfortably bed

room service was excellent, the bus was quirky we loved it we were attending my best friends

good choice at breakfast and plenty of staff serving in the restaurant

1 person staying who didn't want to spend a fortune on a room for 1 night, lovely staff meals and breakfast were great, ambiance was lovely, loved the rustic miss match look, i couldn't fault the

loved the fire truck bar was very cosy can t wait to book again we where in the captain cooks room this time so will

evening meal wasn't hot bar closed to early

staff from reception, restaurant, room service to the gardeners just can t make you feel anymore welcome

loved the stables bar and restaurant.

however the free wifi made up for this

full english breakfast wasn't nice , room service was late ,

the rooms were large, clean, nice bathrooms and had parking right outside

parking outside our room was brilliant we were on ground floor with patio doors to your own parking

rooms were quiet with parking nearby and good blackout curtains

the bar is comfortable and nicely decorated too with a good choice of drinks

from reception to bar staff were very friendly and welcoming

the kids burger was pink and no desert that they asked for but got an alternative

room service available-we paid for dinner and it was lovely

i hadn t realised that kids ate for free so that was a lovely surprise

friendly staff, clean, decent equipment in the gym

lack of gym equipment and the prices for food and drink at the bar and restaurant, the lifts were

on the top floor was immaculate and very spacious with a sofa an armchair and a desk chair

staff, great location, very clean and fantastic leisure facilities my 6 year old loved the pool

enjoyed the gym and pool and good staff making the experience easy

ordered breakfast in the room whilst hubby went to gym

the late check out was great, the bed was really comfy and the breakfast was amazing.

the staff were all very accommodating to me with early check in and late check out so i was very thankful for that

the beds were comfortable and all laundry and towels were like new

breakfast was perfect - set you up for the day

and ironing board to tv and kettle bed was comfy and sheets and towels were fresh and clean also breakfast was good too

staff went above and beyond to help, also helping and allowing early check in that helped us a great deal due to traveling for a wedding

location, room was spacious, late check out

nice spa and gym facilities

food, breakfast and room service are all excellent

great location and a fantastic family room that the kids loved

late check out for free was a nice perk

maybe needing a bit of an upgrade jacauzi wasn’t very clean kids playing in pool being a bit of a pain no staff to control

we were early so had a drink in the bar and were served by some very attentive and courteous staff

fantastic one of the women went above and beyond for my daughter which was so lovely the pool and jacuzzi was nice also and not busy on the morning it isn t that big but my daughter had

early check in available free of charge, clean rooms, excellent restaurant next door, buffet

grill bar full and only restaurant open was closed for private party.small swimming pool

we have kids & it was our break & lie in to enjoy so we was really annoyed unfortunately

the wifi was absolute rubbish!

the breakfast was great. bar was lovely. friendly and helpful staff.

we were given a late check out 2pm, so managed to visit the life centre too

early check in without having to ask, a bottle of wine for husbands birthday, complimentary tea to

comfy bed, good gym , very clean, happy staff.

kids in the pool

late check out option is an added bonus

clean very nice staff spa facilities very good

late check out (well 12 noon on sunday), mezzanine lounge with complimentary coffee and

customer service, from reception to bar to breakfast staff

breakfast was great with plenty of choice.staff were really friendly and helpful.

free wifi

comfy beds,clean and room service great.

socket in room in far corner advertises a fitness centre - but is very small room with minimal gym

reminds me of a hotel for kids or something

gym

the room, very clean, the staff. particularly the staff at bar and restaurant.

laundry service because my children have autism and have accidents but there were no prices for kids clothes and the prices are expensive

the gym wasn't particularly well-equipped but i survived!

late check out so didn't feel rushed at all

room service was a tad slow

gym just what i needed wifi fast

great pool for the kids, lovely breakfast really helpful staff when we requested a room change.

the menu did not present healthy options for kids so we only ate in the hotel one evening.

wifi should be free in the rooms

the pool and spa and gym was very organised

ordered room service on 2 occasions - the first time i got chuckney instead of red jelly so had to ring

breakfast was great, plenty of choice and well cooked

like its just a preference, a touch, to find in the room slippers, bathrobes for using the on the spa and a toilet brush

first time i’ve tried the gym however, and this was equally as pleasing

they had same day laundry service

helpful reception staff good breakfast selection clean, quiet room for good night’s

easy to get your breakfast and lots of room to sit.

gym is sufficient, dumbbells go up to 20kg, with cable machine, medicine balls, foam roller, swiss

i ordered a room service salad from the restaurant which was excellent but

in the room which leads to all information that usually would have been given at the hotel ie room service menu, hotel information etc

room service serving only pizza or burgers

building, excellent rooms, extremely helpful staff and great room service out of hours

the rotunda bar and grill are great with a nod to high end sense without being stuffy

a late check in arriving from london and they gave me a late check out the following day which was

requested late check out, and it was granted to us for a small fee

the wifi was working great and the bed was very comfortable

really good location, accommodated my early check in request.

free wifi

i ordered a burger on room service and it was delicious

fact you had to pay for parking at the hotel and also they were going to charge 10 and hour for early check in even though i mailed about an early check in prior to

gym space is more of a narrow hall than a space for physical activity even though it has some nice

great room, bathroom, wifi, breakfast and dinner

restaurant and bar ambience, staff friendliness, food and drink quality all excellent.

- great bar - great customer service - fast wifi negatives: - broken furniture in room - key cards being demagnetised constantly - out of

the bar was card only. cash is freedom. we need to still take cash.

breakfast and service

on 10th floor, although smallish, overlooked the quayside, the breakfast was all we needed and fresh, the location of the hotel was excellent, both for car access

excellent choice of breakfast, location & evening meals.

spotless, beautiful rooms, amazing powerful shower,great choice at breakfast, bar staff very chatty

provisions inconvenient having to go down to reception on ground floor to collect key to use gym to n first floor better to just leave it open as only guests can access lift anyway to get to

centrally located, quiet room and excellent breakfast.

internet/wifi speed wasn t fantastic but it was decent.

gym is annoying not being able to go right in and have to go to the desk first

staff was cooperative. the room was clean. good that they have a gym as well.

which i am one) - good car parking, excellent check-in, available facilities

staff were lovely, the bar and food area was huge, with great tvs to watch football waiting for my taxi

for key workers

, nice bar and good and really friendly bar staff

staff and bar were l9veto sit and relax in.

very friendly bar staff and nice relaxing bar

when i arrived but they made every effort to help me and arrange an evening meal even though room service wasn t available at the time

hotel bar very expensive but they usually are at all hotels

had late check out and at 10am cleaner walked in ud83dude21

charged 100 which took a month to get back and our room service was 60 give or take but we had to pay that separately, any other hotel i've been,

staff couldn t have been more helpful with check in/check out, room service etc

all the staff from the manager and reception to the bar tender and maids were so polite and

drinks i have bar expensive but to be expected.

room service was excellent!

hotel pool and sauna

the gym, sauna and spa's are very good

everything, it was amazing for our anniversary. the pool facilities and food was excellent

kids were governed by time for the use of the spa facilities

the spa and pool. great enjoyable experience with the kids. beautiful grounds.

the breakfast is great cooked to order staff so friendly and helpful

room was dated also looking on to main road with lots of bars , so noisey until after 11:30 with kids not

large room. very good cooked breakfast. parking outside the hotel

for wifi was initially wrong; advertised with capital letter, however this was changed immediately

large room. very good cooked breakfast. parking outside the hotel