a cracking breakfast, staff very helpful

nice bar and huge lounge area

ey never get a mention usually), and the buffet breakfast was actually cooked to our request and was lush

the breakfast was amazing, best sausages i've tasted for a long time.

nice to have a starbucks downstairs, a 24 hour bar and a gym

no cooked breakfast but only because of the government guidelines.

its a convinient location, but not a nice one next to a run down and shut down pub and opposite a gym

staff were incredibly friendly and helpful, and the restaurant next door was nice and great for kids and adults

be ideal if the restaurant next door was able to offer a separate continental breakfast rate

some areas a little run down ,but close to eateries large gym and shopping area,s short walk away

breakfast provided was of the best quality ingredients, tea, coffee all top quality, looking

breakfast was nice, continental but catered to my gluten / dairy free needs so well ☺️ was nice

breakfast was left in the fridge for overnight and was always yoghurt, fruit or cheese/ham

the little attention to detail didn't go unnoticed, all the little toiletries and the snacks/breakfast was really nice

the breakfast was sent to the room and included yoghurt, fruit and fresh bakery produce

peaceful location with easy parking

didn't work for room service so i went to the bar to order and still got charged

swimming pool & spa area well controlled and managed

one person serving in the bar..i work in a bar and wanted to help them.

it was a minor issue but traveling outside to reach the spa/gym was annoying~

the kids burger was pink and no desert that they asked for but got an alternative

clean, not too busy. ample easy free parking easy to access. nice decor.

the desk was very well positioned for doing some work on my laptop with very good wifi

the room was lovely mattress a bit hard for me and my partner but kids were fine with it personal preference

kids loved it

not relaxing as kids swimming lessons taking place

parking was a bit difficult as there were a lot of cars and seemed too few spaces as site shared by

kids bunk beds were very wobbly and made a noise every time the kids moved which meant they

charged extra for kids breakfast

place with an amazing room view of the golf course - spa was great and very clean

from the main desk to the bar and restaurant the gentman and lady who set my ipad up for me also our upgraded room to the

nice spa and gym facilities

lovely bar and rooms. spa is lush. staff lovely

lovley pool and sauna at the hotel beds are comfy and nice and clean

great location and a fantastic family room that the kids loved

it was around the corner from the beautiful bar but was still quiet - and incredibly convenient

fantastic staff in reception bar and dining room

room service was quick

room service trays were left outside other rooms in the corridor for hours which smelt bad and gave

service could have been better found room door had been left on the latch by room

the kids really enjoyed the pool

had something to eat in the hotel bar, so it wasn t to much of an inconvenience, though the kids were hyper about

the kids really enjoyed the pool

one in the bedroom section and one in the living room section which was perfect for us as the kids could watch their tv in bed while me and my wife watched tv on the sofa

location - close to centre. good food in bar and breakfast.

wifi required setting up cloud account

staff were lovely, the bar and food area was huge, with great tvs to watch football waiting for my taxi

room was clean and had all the requirement of a comfortable stay liked having a gym

there was a gym to keep the other half occupied, breakfast was simple but catered for allergies very well

the location and the gym

all the staff from the manager and reception to the bar tender and maids were so polite and

the courtyard for pre dinner drinks and bar are was very comfy

the bar is festive and the barman, jack, was friendly and super interesting to talk with

availability of gluten free and vegetarian options on late room service menu.

room service was excellent!

the staff were so pleasant and kind!! would definitely come back! and late check out was perfect

paying those prices for it super friendly staff aswell verry clean rooms great signal on wiffi bar and drinks are cheap would definitely recommend paying the extra for a river view

we even got free late check out which was very much appreciated

position of room . comfy bed. late check out time.

good value for money, close to city center, nice restaurant and bar around.

great breakfast choices

the breakfast is delicious

the shared spaces are quirky and fun, always exceptionally clean and the breakfast is exceptional - there is everything you could want

amazing host and breakfast. always happy to help.

our room was clean and comfortable and breakfast was fabulous

the kids loved the pool. the breakfast was fab.

pool was fab - spent quite a bit of time in it with my 10 year old

the hotel was immaculate and the staff were very pleasant. the breakfast was brilliant

the kids were over the moon with everything which is all a parent can ask for

room service very expensive but lovely food so not all bad

food is a bit pricey when you order via room service out of the fixed price menu

character property with a roaring fire on entry, comfy sofas in the bar and lounge

there was ample parking, a welcome reception, and my room was very good quality

staff couldn't help enough the bar the bed very comfy very clean lovely and quiet best night sleep beautiful

clean, very friendly helpful team, lovely room. wifi was good.

wifi and tv were poor quality. not clear how to access radio.

the gym was excellent

laundry service because my children have autism and have accidents but there were no prices for kids clothes and the prices are expensive

hotel bar and restaurant was good as well

room service was quick and the food was lovely

free wifi

personal delivery of breakfast by one of the lovely team

complimentary room upgrade, a superb and spacious room, good cardio gym, loyalty membership and very professional and friendly staff

there is a small gym and car park next door for 10 per day payable at reception

wifi a bit slow. no seeds at breakfast.

the bar was card only. cash is freedom. we need to still take cash.

sadly the wifi was patchy in the reception area and non existent in my room.

wifi during the week is terrible, better on weekends and it's not password protected

we had to change rooms shortly after check in due to no wifi connectivity

- great bar - great customer service - fast wifi negatives: - broken furniture in room - key cards being demagnetised constantly - out of

the wifi did not work in the room but did in the corridor? air conditioning was noisy

great location, clean , good bar selection and top quality staff

the staff were excellent and the early check in was much appreciated.

a late check in arriving from london and they gave me a late check out the following day which was

the bar closing at 3am

lounge bar didn't last long enough

friendly staff, lovely clean property, beautiful spa with great hours (including for kids 7am-9pm)

comfortable bed very clean ideal location for the utilita arena yummy breakfast and added extra a pool steam room n jacuzzi what more could you want would highly

gym is a good size for a hotel with a small pool

the gym is very well equipped

breakfast and gym were both on the second floor

great use of the gym as well

the bar prices are excessive.

excellent location and late check out

the bar was open 24 hours and you could get food 24 hours plus the location was great

we were given a late check out 2pm, so managed to visit the life centre too

nice reception/foyer and bar area

was put in a disabled room stains on curtains and carpet and cracked tiles kids running about after 11pm

about the possibility of an early check in and we re told it wasn t possible due to being fully booked the previous night

the bar in this place can be a little more expensive than most of the bars in newcastle, but you'd