was excellent service and clean and fit for a comfortable stay. also a great breakfast

space

good variety of breakfast, kids and adults were satisfied

i wish they had a taller toilet seat. when my little kids say it's low.

we had a big group with lots of kids so everyone was very disappointed

need fix new carpet replacement of smell and laundry dryer need be more expecting of heat that'd

the room service was very attentive and resolve immediately.

great staff! customer service excellent! rooms are spacious and comfortable. plenty of parking

plenty of parking

wish the pool was open

breakfast and coffee

it has a pool, fitness center and laundry

early check in ( hilton honors) was the best perk because we travelled a long distance

kind staff great breakfast and service.

comfy beds! very quiet, appreciate the gym and pool areas!

it’s quiet, good location, had laundry room

red roof is a good value. i really appreciate that they don't charge a pet fee.

machines broken coffee machine broken laundry broken bathroom door broken first room had standing water puddles in room permanent

early check in

no pet fee

we were there for 3 nights total so no room service was needed and 2nd morning at 915 am housekeeping was knocking on my door to see if

i didnt like the fact that the pool, gym or the breakfast was not available

clean. quiet. well lit parking lot. convenient location.

breakfast and the pool for the kids

experience never had this done before checked room 242 was given the slip with that number and wifi password the key didn't work so she fixed it we chilled for an hour we left came back to the

breakfast was good. hotel was clean. pool was perfect

convenient to the hartford airport and shuttle service available.

room great for sleeping and nice gym! loved the microwave and refrigerator.

pool is a little small

to bradley with a shuttle to the airport

no pool

the pool water is cold

n i got in on a late flight, shuttle showed up very quickly and check in was smooth

. the hotel was close to the airport . they offer a shuttle service. nice staff ud83dudc4d

the size of the room. the shuttle.

gym

wish we had time to check out the pool and gym, both looked great

i had a 6am flight, but the 24-hour shuttle service got me there with ample time to spare

laundry room and gym facility downstairs

the proximity to the airport and the on time shuttle

shuttle service to bradley was great with very extended hours

a early check in the second stay, very friendly and helpful

i just wished that the fitness center was a bit larger.

booking was motivated by the availability of laundry and a fitness center, both of which were advertised but neither existed at this hotel

breakfast was a downer

everything was clean and comfortable.. kids loved the pool

bag had brown substance on it, wifi was not working, unclear signage in terms of a small breakfast display

wifi, and the rooms were far away from the buildings.

parking lot was dark, there were not enough towels, only garbage can in the room was a small one in

for the breakfast i would add fruits and veggies . the wifi wasn t working.

breakfast wasnt great but was ok, staff was the best ive ever had at a hotel in any country, bed

we were able to get extra breakfasts, and they were very creative with the breakfast bags!

could have been better i tried to get dinner but there was no one at the bar to order my fiance said the pillows were too

the bar should be open 7 nights instead of being closed sundays

had a very good and simple dinner about $15 per person in addition to the excellent free breakfast

we made arrangements for an early shuttle to the airport, and a wake up call

my carpet was soaked from a leak in the laundry room

no laundry bag - gave me when asked a 30 gal trash

the lobby, dining room and gym were also neat and clean

it was conveniently located. free and reliable shuttle service. breakfast was yummy.

o adults and two kids), there was only enough toiletries and towels for two people

shuttle service was great as well

customer service , very informative and helpful hotel has bar , a place to eat , a pool and many other amazing features

the staff were extremely helpful in arranging the shuttle pickup for our late arrival at 10

- wifi wasn't working - although several people complain about wifi, the person in the front desk

no restaurants were open. had room service for dinner and it was great.

only the bar area open for meals which were not great..disappointed

liked that you had a little fitness area

no room service

friendly, plush bed and pillows, bar and grill, room service

pool was comfortable

they shuttled us to and from the airport and to and from the car rental agency

nice room, great breakfast. thankful for the shuttle to the airport.

staff, clean updated hotel & spotless warm pool & whirlpool

the shuttle driver was wonderful

spacious bar and lobby areas

i didn’t like that it was so late in the night & some kids were racing up & down the halls.

had a last minute request (late check out) and they were very kind and willing to accommodate us

the bar and restaurant area

not good, all basic food , the swiming pool was not clean especially after it got used by alot of kids

staff, nice lobby with amenities/food and a market, an excellent option to park with free shuttle to the airport

the breakfast wasn’t complimentary. would have been nice to eat for free

would have loved free breakfast

breakfast ended too early

the shuttle from airport was not available when we arrived

broken ice machine, one elevator wasn't working, pool was not open, bar was closed also.

value near airport; friendly and helpful staff, comfortable room; very clean, shuttle

i loved the laundry facility as

too much to like - shuttle was unavailable to airport - which is why i booked this location

1 grab bar in the bathtub is not enough

comfortable clean just sad due to the spa and pool being closed because honestly thats why i came but i still enjoyed my time

location, the beautiful decor throughout the hotel, speedy room service and friendly helpful staff

the location is perfect, located in the same parking lot as the basketball hall of fame and less than a $10 uber ride to mgm springfield and the

room cleanliness and the beds were comfortable. the children enjoyed the pool and gym.

he quickly apologized for the pool being down

free breakfast and 12pm check out

breakfast was amazing

the gym comfy bed checked me in as soon as i got there earlier

were sparking clean, staff super friendly and kids loved the pool

the gym was very nice and the breakfast was good

everything was available from hygene to the kitchen supplies

my wife paused, my kids slowly laughed and asked,

the open concept was great and the kitchen area was perfect for a short stay or even a week-long stay

didn't notice til the day we left but there's a burner in the kitchen cabinets if you wanted to cook something

it was nice having a full size table for meals and kids’ homework, too

close by and convenient to the mgm casino

location was close to casino and highways beds were super comfortable.

gym was nice and clean. pool good for kids.

i know we were in a room on the floor with the pool, but the kids using the pool were very noisy around the elevators that evening

room was comfortable and pool was great for the kids.

i know we were in a room on the floor with the pool, but the kids using the pool were very noisy around the elevators that evening

hotel is very nice, just not suitable for young kids

pool was nice size and deep. staff was very friendly and accommodating.

pool was very cold no towels also i’m glad we brought our own housekeeping came at 9:30 am to

location, price, quality and staff were excellant! comfortable bar and very good

didn't even get a smile nor the time breakfast was to be served nor the time of the pool operation hours but i enjoyed my stay very much

rooms, great staff, bar in the lobby, with an excellent bar tender, i believe her name was kim

, staff was so nice and friendly, this is my second time staying in the property i love it,my kids love it and we recommend it very

breakfast included and hours served is a top reason as well as location to who i visit when in conn

staff are great from check in, cleaning staff & the nice lady who goes the extra mile preparing breakfast and keeping it

very noisy at night, kids running up and down the hall at midnight, kids left unattended in the pool

the friendly staff also the breakfast

first room was across from the gym and the guests began to open and shut the door at about 5:45

pool and gym open

the pool had a little too much chlorine.

i told him he needs to figure something out because i have 3 kids with me who are hungry

kids with not supervision, horse play, music

pool

she was very nice and accommodating when we needed a late check out.

the family monopolized the entire lobby/ bar area leaving guests no space for enjoyment

24 hour gym, 24 hour snack store

very comfortable bed, the best i have had. very helpful friendly bar staff.

staff was very helpful and accommodating. very family friendly. pool facility was great.

the folks who facilitate the breakfast really work hard to run a nice operation

breakfast was good with nice range of choices and well stocked.

the guy in the breakfast was so rude.

breakfast was good and adequate

friendly staff, great breakfast and ideal location with quiet room

the hotel is clean and safe, nice gym and good value for what you pay

the breakfast was not great

very clean, great breakfast, staff very helpful

equipment in gym mot working right noise from adjacent rooms. noise from hallway

free breakfast and the room was great

breakfast was fine.

dry clean friendly staff good breakfast

staff, breakfast

laundry not available, soda machines and ice machines on 3rg floor. not convenient

needed to do laundry, but dryers were not functioning well.

beds were comfortable, the shower hot, great full kitchen and the pool was great

my son also enjoyed the pool so much

free laundry open 24/7

spacious room with kitchen area, pool in basement, clean, quiet and comfortable

pool

breakfast was a+++

nice pool

beds are always comfortable. breakfast very good.

hampton inn is always comfortable. the breakfast is very good.

the gym was great

we liked the complementary breakfast. we liked the addition of a gym room and a pool.

the bed had springs that were sticking out , making it uncomfortable to sleep wish there was more kids tv channels

the gym was underwhelming

was some young kids having a party in one of the rooms but i will say that the staff resolved the

breakfast was absolutely delicious…lots of choices

free breakfast was great, pool and hot tub were awesome.

free breakfast,laundry on premises

breakfast was great

i wish we would have made it to breakfast and the pool but unfortunately we over slept but i bet it would have been amazing

used the gym and was sufficient to get a workout

breakfast was good, and the sunday brunch definitely had a great variety of food along with

our kids loved the pool and we all enjoyed the food at the restaurant

lovely location. staff very courteous and efficient. breakfast was delicious

the bar and restaurant were excellent, but closed too early. that's the only complaint i have

loved the hot hot tub and warm pool

fitness room and pool are new and nice

hotel had great rooms and a kitchen very spacious

very clean hotel with pleasant staff. rooms are large and have decent kitchens and workspaces.

of the main reasons we booked this hotel was being had a kitchen

bedroom suite was excellent and the kitchen was so beautifully unexpected

location, gym, and pool

we had to say there was something we didn't like it would only be that the pool was full at the 3 times we went there

didn’t get to check out the pool but i suggest you do

pool jacuzzi gym

restaurant for dinner and breakfast was very good.

the room is a 2 bedroom suite and is around 1200 square feet, including a full kitchen and 2 full baths

the convenience of having a full kitchen stocked with cookware and dishware/utensils is wonderful for those staying multiple nights

boxed breakfast items only included very high calorie and high sugar items like packaged apple danish,

breakfast had a variety of offerings, but a lot of the food was cold and not very appetizing

room with little kitchen. it helped me to take care of kids.

breakfast is very basic.

the kids enjoyed the pool so much

bed, good ac, breakfast and pedestrian bridge to park where dragon boat festival was held

pool. and exercise had breakfast.

kids enjoyed all the fresh cookies at check in

everything met our needs. please provide creamers at breakfast.

staff, coffee maker, fridge, fitness room, laundry, clean rooms and affordable

the breakfast area has a beautiful scenic view of what used to be jam's beach

very nice place, very clean, comfortable, quite, good breakfast.... they treated us really good!

i thought they would have more variety for breakfast but the waffles was amazing!

bar has a crummy wine list and mediocre snacks

helpful staffs! we arrived early at 10am, they let us early check in!! super :)

location was good for new years activities. pool was great for the kids. room was comfortable.

staff were great and the restaurant and bar were amazing

the gym and pool facilities were also very nice and clean

good amenities: parking right in front, breakfast included with various choices

my family loved the gym and the pool

ended up having a dark room :( covid had the pool and fitness closed

pictures of pool area

many too many breakfast options and the bathroom sliding door came off the hinge so we got stuck in the

very nice room, easy access. good breakfast, love the waffles.

it was very clean , receptionist was excellent, free breakfast was great

breakfast was great!

breakfast and coffee was good and staff was very pleasant

love the quietness the smell of clean bed was comfortable and breakfast was great

the amenities- fitness gym and indoor pool

pool

the hours of the pool and the the lobby was absolutely beautiful and welcoming.

liked the gym facilities and swimming pool

the gym is great

the pool hours ! wish it had opened up earlier and stayed open later

it was nice enjoyed the pool

breakfast was great, i like the pool, awesome jacuzzi

great staff, wonderful room and very good breakfast.

the breakfast was great. there was a wide variety to choose from.

the pool is small, but it is indoor and heated

we enjoyed the gym and pool

the location was great. the rooms are very clean. but no breakfast at this time!

pool was closed

location, breakfast, gym

very pretty grounds, interior. comfortable, clean. excellent breakfast. good location.

woke up late and housekeeping was very accommodating for the late check

ordered room service, was good

they didn't deliver her milk in the morning's room service order though it was clearly marked

room service should not be per request.

the breakfast had a lot of variety

breakfast was delicious!

i asked to have late check out the did give until 1 pm

the valet service was uncomfortable and disorganized. no self parking option was offered

best hotel buffet breakfast i have seen in years if not ever

the location and the staff and the breakfast was amazing it was very good and fresh

the gym is available 24/7 which is convenient when you have a jet lag

i like the fact that they had a outside pool and an inside whirlpool and breakfast was included in the price too

good free breakfast

breakfast was cheap food but it always is at these type of hotels.

full kitchen was exceptional

wonderful selection for the grab and go breakfast

pool was a bit small and would have been nice to have some pool toys

the rooms were beautiful with a full kitchenette! great value!

full kitchen, huge bed, huge bathroom, living room

nice room service but too $$

bed was comfortable, room service was decent, bar was decent

the pool closes at 10 but by the time we got there and settled in it was closed.

bathroom flooded and room service took their sweet time to show up

en though i was in this hotels parking lot) they then asked me to see if any other cars were damaged

pool was closed the lights in the parking lot were not working breakfast could have been a bit

burglary of multiple cars in parking lot made us feel unsafe in the area

early check in, location

i think the bistro was falsely advertised along with the pool

the food bar soso

and of course there were other people there but i was the only one to have a complaint that my kids were too loud not cool

free breakfast

another thing was for our last day we went to the pool and of course there were other people there but i was the only one to have a complaint that my

the breakfast was ok but could have been a little better especially the eggs.

everything was perfect for my kids and i.

the staff was kind and allowed us a 1 hour early check in

to figure out how to get room service

easy parking and good

bed not very comfortable. bike seat in gym would not adjust.

clean and accommodating for the kids!

appreciated the breakfast and 24 hour coffee and tea

loved the beds and pillows, very clean and great breakfast.

the complimentary breakfast is good

gym was open

breakfast is way better than any other hotel breakfast i’ve seen