were problems connecting to the wifi and i reported this via the app and a bloke came to sort it out within minutes

was really clean, staff were lovely and very helpful, room service was really good and was impressed with the quality of the

good location right next to the a1 m loads of parking and good facilities

i hadn’t realised that kids ate for free so that was a lovely surprise

the room was lovely mattress a bit hard for me and my partner but kids were fine with it personal preference

evening meal wasn't hot bar closed to early

well maintained, also it has plenty of private parking

not getting g wifi

less the food offered on a sunday evening was different)

wifi coverage - not great in our rooms

staff food very good room clean and excellent value will use the hotel again especially with the golf course on site

great facilities with the spa and golf course available.

one person serving in the bar..i work in a bar and wanted to help them.

very spacious, the kids loved the space

upon arrival was very friendly, facilities were excellent, staff member young guy on reception in spa /pool didn't really know what he was doing not very organised n not a welcoming first

location, plenty of free parking, clean room, comfortably bed, nice hot powerful shower

was lovely, room was very clean and comfortable and the breakfast was delicious

of free parking, nice clean room, comfortably bed

nice rooms, restaurant and relaxing bar area

staff very friendly and courteous, breakfast first class, comfortable bed and upgraded room much appreciated

compared to other golf and spa hotels it's in the right price range

kids were governed by time for the use of the spa facilities

wifi very poor

parking was a little difficult

just young kids

clean wifi good and quiet

rooms were quiet with parking nearby and good blackout curtains

big, comfortable bed. early check in.

downside would be the wifi is not very good in the room but worked better in the

the adjacen 9 hole golf course & driving range were a bonus

although we didn t use the gym or pool whilst there, to have the option is always a bonus

decor location staff very friendly wayne and michelle at the bar lovely welcoming bed was so

the only thing was we thought breakfast was a little high and drinks at the bar .

gym and spa were great

also not great when you're trying to relax and lots of kids using jacquizzi and facilities

the kids really enjoyed the pool

the kids used the on-site pool

big comfortable bed, clean, breakfast - plentiful, tasty, attentive staff, clean restaurant, bar - well stocked, attentive staff, acceptable

small problem with room service we ordered, the menu didn t say it included very spicy sauce and we ordered for my

one in the bedroom section and one in the living room section which was perfect for us as the kids could watch their tv in bed while me and my wife watched tv on the sofa

fitness suite was great and open 24/7

breakfast was great, with excellent help-yourself bar and selection of cooked breakfasts, table service

i requested early check in and luckily a room was available

in the room which leads to all information that usually would have been given at the hotel ie room service menu, hotel information etc

food is excellent as are the staff and the bar staff in-particular

and welcoming , room was clean, also cleaned every morning we stayed and loved the complimentary breakfast packs they gave us on arrival, (just a little something extra ) can’t fault this hotel

size room, bathroom clean, breakfast, we have lovely night and rest on a journey across england

location is convenient, but its against a abbandoned pub and opposite a gym

kids running up and down corridors banging doors

lovely clean rooms .. polite staff … lovely breakfast

room service very expensive but lovely food so not all bad

breakfast was buffet style, it was all very nice and plenty to choose from

and nothing was any trouble for him was always happy to help us and very friendly with the kids

the 6 tray room service charge :

building was fantastic the staff so nice the only problem was swimming pool was very busy but my kids loved it and breakfast was very

location is ideal in summer weather as its just a lovely short walk across the bridge to the main bars on the quayside but the hotel area itself is nice and quiet, the beds are so so comfy and the

nice bar as well and bonus parking 5 pound a day but worth it key coded to get out always space would

which i am one) - good car parking, excellent check-in, available facilities

room service

size of the room was good, coffee and tea facilities were great, room service was prompt and good

the view was phenomenal, the room service was spot on!

there is a small gym and car park next door for 10 per day payable at reception

personal delivery of breakfast by one of the lovely team

complimentary room upgrade, a superb and spacious room, good cardio gym, loyalty membership and very professional and friendly staff

comfy beds,clean and room service great.

paid for room service for breakfast which was 30 for 2 poached eggs 2 glasses of orange juice and 4 brown

should be a manual in each room explaining the facilities, wifi etc

mini-bar, naughty in that it s just pop and water! don t say free bar. bar means alcohol

well equipped and laid out gym

in normal rooms but can t complain because the coffee downstairs is fantastic and you can get room service anyway so that s just me being very fussy

ordered room service as i was on a work call, unfortunately it was cold on arrival and had obviously been

position of room . comfy bed. late check out time.

there is no option for secure wifi

not always manned and that you couldn t pay for room service over the phone and had to go down to collect it

good value for money, close to city center, nice restaurant and bar around.

bed is comfy, sofabed not so much but kids were happy anyways

nice warm pool and kids can access the pool all day so my daughter loved it

love the spa and wellness centre brilliant location

pool and gym small but first class

room comfortable bed very clean ideal location for the utilita arena yummy breakfast and added extra a pool steam room n jacuzzi what more could you want would highly

big room, free late check out and voucher for money off the bar

the bar in this place can be a little more expensive than most of the bars in newcastle, but you'd

early check in

the wifi was very good

fresh pastries, cereals,cold meats cheeses and much more lunch/evening restaurant is the bar and grill dietary requirements catered for and gluten free options available , we opted for

wifi in the rooms was weak. no toiletries in the bathroom. just soap dispensers.

the gym was quiet (just me for the 45 mins i was there) and had 2 treadmills, 2 cross trainers, 2 bikes (-) again, a minor thing but the gym is geared to people who want to use very heavy free weights, i would have liked to have seen 2 (-)gym has deteriorated since i last went (+) has a small gym which is great (-)the gym and spa is very small and does not have a good selection of work out equipment. (*) the gym was really great with lots of equipment and the sauna was a perfect touch (+)room was lovely , gym and sauna were nice too . breakfast lush, great views. (-)gym was too cold. lights in the room weren t bright enough. (+)beds really comfy and nice size room. gym was small but did the job! (-)steam room wasn't in use that was a shame but gym and sauna were good and clean (+)great location. mini bar in room. all facilities including restaurant, gym, room service. (+) has a gym

the breakfast was very good with plenty of variety for all tastes and dietarys

we had to change rooms shortly after check in due to no wifi connectivity

on 10th floor, although smallish, overlooked the quayside, the breakfast was all we needed and fresh, the location of the hotel was excellent, both for car access

staff very friendly and helpful buffet. breakfast excellent comfortable room free wifi fantastic

we had a great room, the view was stunning and the kids loved the bunk beds

the staff were excellent and the early check in was much appreciated.

location. comfortable bed clean good shower wifi

the wifi did not work in the room but did in the corridor? air conditioning was noisy

1pm, receptionist was lovely did her best to find us a room, a bonus to get a early check in, lovely breakfast next morning, plenty of choice, loads of room in dining room,

central location breakfast choice was good kids loved waffle's for breakfast

late check out was very welcome

good gym facilities

they had same day laundry service

earlier check in options even if pay a little more free parking more room service options

room service could have been extended to a later hour. by 10pm, nothing was available!

room service was excellent!

the bar is festive and the barman, jack, was friendly and super interesting to talk with

charged 100 which took a month to get back and our room service was 60 give or take but we had to pay that separately, any other hotel i've been,

wifi was really fast and didn't have any connection problems

all the machines were turned off in the gym. hotel lacked any wow factor. plain and dull

fact you had to pay for parking at the hotel and also they were going to charge 10 and hour for early check in even though i mailed about an early check in prior to

impressed with the speed that they served breakfast and the cooked breakfast was a bit small

it was all fine, didn t have breakfast or use the bar or gym.

staff, great location, very clean and fantastic leisure facilities my 6 year old loved the pool

to the shopping mall, swimming pool was a bonus, and their gym was great , bed was extremely comfortable and overall very pleasant

fed building; lots of amenities fantastic services and fully equipped training facilities ie pool gym sauna ; it ticks all the boxes highly

clean rooms good price value for money swimming spa all clean will go back and stay

swiming pool was a hit gor the kids

breakfast was lovely

gym, location breakfast

helpful despite a bit of curmudgeonliness on my part over the fact that there was no record of my early check in

the only thing i would add to the breakfast menu is some fresh vegetables.

small but perfect gym

breakfast was excellent and couldn't have asked for more.

wifi was bad

friendly staff and lovely gym

the gym

did not have breakfast , location could not be better

breakfast was great, and the kids loved it

late check out, great hotel

the staff were all very accommodating to me with early check in and late check out so i was very thankful for that

what we needed, rooms was very clean and comfortable, breakfast was really good plenty of choice, kids had some breakfast so that says alotud83dude03, free parking was a bonus, staff were very

breakfast was nice