the breakfast need to have more selection

shuttle service continental breakfast late check out when requested

laundry facilities and vending

at the end of the hotel, it was very quiet and no noise issues, except for people using the laundry from 2200 hrs to 0600 hrs

shuttle service is really convenient and the staff is really nice

we loved their mezzanine area where the bar and restaurant were located.

no beach towels available, couldn't use gym for renovations, try to extend but doubles were no longer

my kids had to go downstairs to ask for additional towelsand

location beach property with boardwalk in long beach with hotel amenities, bar, restaurant and pool

no indoor pool

for how expensive the hotel and spa are, i expected the room to be bigger, the spa to be a little more luxurious, and there maybe

pool not heated and saunas left in poor condition also children throughout the entire pool/spa area

the food at the restaurant and pool bar was delicious and the cafe had great breakfast items

the decor the art the pool the location the meals

upstairs bar on a nice night would be lovely

the shuttle driver was very nice and drove us into town to eat

everything. especially the breakfast

breakfast was very. nice to have shuttle service to jfk

bed $ pillows outstanding breakfast super!

adequate towels airport shuttle was probably the best kept secret of the hotel

breakfast was great and always is.

great breakfast, very clean, near shopping center, fitness room

great room, great to stay with kids, and breakfast excellent

the price for breakfast included, the beautiful and clean room was fair

breakfast was typical for a hampton inn, that being said, breakfast as part of the stay is always a

only elevator located outside our room despite request for a room far from the elevators and an early check in

check in was very easy. breakfast was good. all employees were polite.

nice pool but not heated in august... ice cold water... sad for the kids

breakfast is your choice of what you want to eat,scrambled eggs fried potatoes, sausages, waffles,

the free breakfast was great and the early check in (about 1:45 p

love the double bed esp when traveling with kids. spacious room. amenities ****

close to airport, free shuttle and complimentary nice breakfast. good gym to pass the time in.

we arrived after midy with 2 kids 4 and 6 years old we want to have a quick check in

shuttle from the airport, it was easy to check in. great breakfast buffet

we had a flight delayed by 5 hours n only had 4 hrs to sleep, she gave us 2 hours late check out

they let me check in at 9am and sent the shuttle to jfk to pick me up

there is a fitness area and even a laundry room which is great

practical hotel with laundry room in the basement and kitchenette in each room

shuttle, breakfast, and proximity to jfk really big pluses.

the room had a small kitchen, which was nice and clean and had toiletries

shuttle service, near by airport, clean

give us late check out at no charge

location, gym and breakfast.

24/7 access to a gym that also had a sauna

the shuttle was very convenient due to an overnight stay while switching between lga and jfk airports

parking was convenient and included in the price

parking, fitness center, no carpets!!

room service from sugar factory came quickly

breakfast was delicious and location removed the stress of catching my flight on time.

granted early check in with no problem

convenience of the location, because of were i was able to park my 18 wheeler

the pool area is nice

my friend and i didn t use the gym or pool this trip but it s always wonderful

i love where it s located. beautiful inside and outside the hotel. plenty of parking.

valet parking was excellent and located in front of the hotel, very helpful to grab a few forgotten items

area, absolutely wonderful staff (best i've seen in a long time), comfortable large rooms, 24hr room service, on-site spa, indoor pool, close to cafes and restaurants (-)room service meal price (+)clean, super nice staff and delicious room service (-)the menu for room service was limited and expensive. (-)room service rep over the phone mentioned that our food would be delivered in 45 mintues (+) room service for breakfast was excellent and well presented (+) room service was very good and super quick (+)room service breakfast was outstanding (-)took too long for room service (+) convenient access to restaurant in house, good room service and nice porters and bellmen ready to

nice breakfast served by another excellent staff member

room and breakfast

clean and the breakfast was great

clean. conveniently located. great breakfast. quiet.

everything! breakfast is amazing, really clean and the staff is excellent !!

super clean, great room service and super comfortable beds

early check in , room makeup timely, cleanliness is top notch

they have a 24hr laundry room

to notifying the front desk for room service

there is no room service unless you request a day before the actual service

hotel was great everyone was professional and the bar was great the rooms were clean will use this hotel

i really wanted to get in the pool but it was out of order

pool and gym a bit dated

we loved the pool.

oh, and the gym was not what i would have expected from such a large hotel

size rooms comfortable beds and facilities good wifi pleasant staff close to shops and public

just the food for the continental breakfast could you some upgrading.

is not the hotel's fault, but the street by the parking lot is completely broken up & it sounds like it's been that way for awhile

location and parking

the staff was incredibly helpful, breakfast buffet was great

i arrived on a very early flight, and they got me an early check in, and the day that we left, i was able to get a late

easy parking. close to everything.

the rooms are small. so with kids withus it was little difficult to move around.

loose safety bar in bathroom

parking is pretty cramped

parking lot small

its location - walking distance from the us open tennis center - and its potential access to free parking

wifi access

missing a do not disturb sign, no wifi instructions

noisy from traffic; no help getting access to wifi even though it was provided; no amenities ex coffee; dark

breakfast was amazing

a healthcare worker and requested late check out and without hesitation they accommodated my request extended check out time til 1pm

pool seemed dirty the gym was way too small and didn’t have necessary equipment that man would use no windows so the

liked everything including the complimentary breakfast and the complimentary coffee that was kept in the lobby

staff and also if available they will give late check out.

had a suite that had a terrace that leads to the pool

big rooms. nice, spacious pool.

to the corona virus, i decided to book a suite here so that my daughter and i can lounge by the pool

the pool table and ping pong table in the game room were a lot of fun for our group

paid for a room with a patio and pool view but the room did not have a pool view rather the end unit near bushes and a hot and noisy

i smelled something in the self laundry room.

the hotel was clean and modern. the facilities worked perfectly. the gym was a great bonus.

the pool, the atmosphere

kitchen area was tired and let down the overall impression of the room, but was not an issue

breakfast was great to have on-site and included

and the waiters made sure to get our order right and always made sure we were comfortable did laundry too very good place for shopping

i loved the convenience if early check in i had requested.

the bar was nice

as described small beds no bar and lousy breakfast lorries parked in car park and starting early rooms were very noisy and not

i was a bridesmaid and was not provided any early check in, not even 30 min early

parking, microwave or fridge in room, laundry service, breakfast or room service, lounge area always closed, cleaning staff make entirely

room was on the 8th floor right next to the laundry, and the mashines in there were very loud and ran 24/7

they bar downstairs makes a lot of noise at night,the street feels a bit dangerous.

was loud music at the bar next to the lobby but it was july 4th weekend so i guess it was party

place to stay clean and breakfast and bar down stairs was great bartender ryan was great

one day we checked the gym and swim pool upstairs, but it closed

great customer service and shuttle service to airport is on time.

no room service until requested

its location, the staff, and the breakfast. all top notch.

have to buy at lobby bar for over $3

us a pool and a tennis court)

gym is great and the terrace with the view

comfortable rooms and rooftop bar and 24h gym

pool and spa very nice

ss than 10 minutes ride)

than the constint doors slaming, the kids running down the hall late at night,or that the air condioning didnt work the place was

my son enjoyed the gym

very nice inside very accomodating staff enjoyed the fact they had a bar and breakfast

exceptional breakfast and spacious rooms, as well as the pool, on site restaurant and gym i would say there isn’t anything that i think they need to improve

was very friendly, the room was big enough for me and 3 kids