clean. large pool

also the bar options could have been a little bit better for claiming to be a premium all-inclusive

the spa day. the employees in the spa.

its a nice place, withe great pools and nice beach. great rooms too!

room service included

wifi internet was very slow in the rooms

the food options were okay, nothing that really stood out (breakfast hall was good)

spa service was good

com and i didn t have any discount at the hotel spa or any other advantage for had doing it through booking

we had to order from the room service

breakfast was awesome

resort has many activities to do from ping pong, foosball, video games, multiple pools, mini golf, and pool

check out, another guests spa bill was added to our room

the spa charged me for cancelled services

+ beach + spa

clean, staff, ac the spa and overall the private beach!

breakfast was okay. did not get exactly what was ordered.

spa didn t reply to requests

i found the beds were very comfortable and room service was excellent

the taco bar by the pool was great! love the set up of all the restaurants like a strip mall.

need to supply a few rubber mats around the pool area especially

no room service, & only limited cold snacks available after

the spa is exceptional

setting, lovely facilities, great spa experience

at least in 2402b spa was great beach guys were good

grandchildren went there for kids club and loved every minute of it

he was particularly great with our kids

very clean. long opening hours for each meal. boogie boards for kids. large property.

breakfast was great

great location quiet adult pool

in the main lobby and bar area while we were there was a minor inconvenience

the location was great. the bar staff are wonderful and activities staff are great too.

kitchen could have been better equipped with small appliances like a coffee maker and such

we did, however, enjoy the breakfast buffet each morning (the french toast was to die for

have loved if it had a laundry option in the condo

enjoyed the breakfast almost every day of our stay

the food from each restaurant and room service was great

our suite was spacious and we loved all of the little extras - borrowing a beach bag, sun loungers on the

great place to get away and relax. spa is awesome!!

also, make sure you do a day at the spa because i did a massage and a facial and it was amazing

wifi was great throughout the resort

further, i didn't like the private pool area set up at all

nice gym and spa area, although the jacuzzi did not work well

the food was very good and the spa was awesome

the location is beautiful. there spa is so relaxing and the restaurant foods are so delicious.

spa was great, but i feel like given the price of the services, i expected some more amenities

we visited the spa and all but one restaurant on the property

morning while the main restaurant is only for non-premium guests which may have long queues kayak spa loved the

had a conflict because only one person from the bar pool was refusing to refill drinks in our yeti cups

kids have a lot of fun and that is what matters the most

it would be nice to see some updates in the gym as the area was very small and unable to accommodate more than

staff is very nice, and the breakfast a la cart is alot better if you paid for the higher guest level

room service food quality was lacking as was the speed ofdelivering food

the hacienda is beautiful and peaceful. the pool is perfect - we spent most of our time there.

room service came at extra charge and not a great selection

breakfast was probably the best meal of the day

room service sat outside our door, and others for more than day. the room was just

response of staff to electrical deficiencies in room lobby renovation inconvenience and noise spa not available

spa was horriible experience and wont use again

the snacks and food down at the beach and by the pool were perfect

the adults only pools were nice

views were great and nice sushi bar + rooftop terrace

the trampoline was closed, the mini golf is next to a parking lot (and somewhat forgotten, needs maintenance)

com and a partial refund from the hotel for the additional money paid for my kids)

my kids loved all the pool games they lead

they want to charge you for wifi, room service is a fee of $35 a day

the “rules” they have for the pool and kid area are so stupid they sell floaties but the kids can’t wear

the spa became a kiddy pool and was the same color as milk

and adult section, plenty of space

we like the spa too with a jacuzzi, a sauna and a steam room that was a plus

no management in sight, staff stretched paper-thin, and not a spare poolside or beachside seat to be found

was very repetitive especially breakfast and lunch

the spa is also nice

down alcohol, to the point its undrink able, spa was mediocre, the food felt very salty, the asian restaurant

spa was closed all week

pool for kids.

explanation was provided for this, even though the hotel main pool was clearly designed to have a bar accessible

spa and reservation only restaurant fill up quickly so be sure to reserve/coordinate at time of

we also had a massage at the spa which was very good

additionally the food was always over cooked, even my kids didn't want to eat the dry pancakes and waffles,

there are so many pools so it never felt overcrowded

the food on the media luna's pool

i did a massage at the spa and it was awesome

would patrol the resort during the day and try and upsell for many things at the resort like spa services, dining

used the spa and it was great

the spa was very nice

i was expecting more of a spa like environment and it was definitely more of a frat party