spa didn t reply to requests

the food is great, the pool and beach staff are always asking for drink orders which is great, and it s a

the wifi didn't always work well so the app was useless

no kids around

3 pools, 9 restaurants, super king beds, 24/7 room service, cafe - what is not to love, the taco bar was

at least in 2402b spa was great beach guys were good

setting, lovely facilities, great spa experience

the spa is exceptional

well, the kids wanted more sun

queue for breakfast could be better managed.

spa service was good

com and i didn t have any discount at the hotel spa or any other advantage for had doing it through booking

$120 for the move to other room after i spent 3 hours of my morning at the presentation with no breakfast

the food at the buffet, breakfast and dinner was luke warm--italian night at the buffet was an embarrassment,

the food at the buffet, breakfast and dinner was luke warm--italian night at the buffet was an embarrassment,

no where for kids to swim after 6pm other than the ocean

the snack bar needs to have more selection of foods

the wifi in our our room was not strong enough and we were losing the signal so we missed out as the

food at best is barely eatable, same things everything day at the buffets, nothing changes, breakfast, lunch

in the main lobby and bar area while we were there was a minor inconvenience

the spa day. the employees in the spa.

the room service box was dirty and broken because it didn't close

also fabiola and all the team at breakfast team were great

- no internet, about 12 hours without internet - i requested the bottle of water from the frigo bar at 9am and

the food at breakfast and the other restaurants was good

clean. large pool

also the bar options could have been a little bit better for claiming to be a premium all-inclusive

check out, another guests spa bill was added to our room

+ beach + spa

clean, staff, ac the spa and overall the private beach!

the spa charged me for cancelled services

our pool/beach server, pedro, was the best ever

our suite was spacious and we loved all of the little extras - borrowing a beach bag, sun loungers on the

also, make sure you do a day at the spa because i did a massage and a facial and it was amazing

great place to get away and relax. spa is awesome!!

the pool is amazing, the food is great and the location is perfect

pool and gym are fantastic

breakfast on the beach is unlike anything else and our accommodations were clean and the host was

kitchen could have been better equipped with small appliances like a coffee maker and such

we did, however, enjoy the breakfast buffet each morning (the french toast was to die for

service around the pool was poor

the food from each restaurant and room service was great

nice gym and spa area, although the jacuzzi did not work well

the food was very good and the spa was awesome

the location is beautiful. there spa is so relaxing and the restaurant foods are so delicious.

spa was great, but i feel like given the price of the services, i expected some more amenities

we visited the spa and all but one restaurant on the property

morning while the main restaurant is only for non-premium guests which may have long queues kayak spa loved the

had a conflict because only one person from the bar pool was refusing to refill drinks in our yeti cups

kids have a lot of fun and that is what matters the most

it would be nice to see some updates in the gym as the area was very small and unable to accommodate more than

staff is very nice, and the breakfast a la cart is alot better if you paid for the higher guest level

spa and reservation only restaurant fill up quickly so be sure to reserve/coordinate at time of

we also had a massage at the spa which was very good

from the jungle pools, amenities, spa, and restaurants, to the new addition with the amazing views, huge pools

staff for childrens activities were very kind to my kids and we enjoyed the japanese restaurant but found it

staff also did not enforce adult only areas as kids were in those pools and hot tubs, too many kids running

room service came at extra charge and not a great selection

didn t have breakfast, lunch was good, location good

manuel at breakfast and during our late lunches playing scrabble was brilliant - he looked after us so well

definitely worth the value, drinks were always great and pool was spotless

really liked the beach area, the main pool bar with the super friendly and fun bartender giovani, he was made

spa was horriible experience and wont use again

response of staff to electrical deficiencies in room lobby renovation inconvenience and noise spa not available

i did have a view of a construction site, propane tank and were they throw the dirty bed linen laundry

like towels or room service were super slow or non-existent

had to wake up early to get chairs around pool. need more umbrellas.

they want to charge you for wifi, room service is a fee of $35 a day

there s a lot activities for kids.

rogelio and francia were very attentive offering drinks near the pool

my kids had a great time and we made great memories

the “rules” they have for the pool and kid area are so stupid they sell floaties but the kids can’t wear

the spa became a kiddy pool and was the same color as milk

no management in sight, staff stretched paper-thin, and not a spare poolside or beachside seat to be found

and adult section, plenty of space

we like the spa too with a jacuzzi, a sauna and a steam room that was a plus

banana bread with lattes at the coffee bar, ice cream cones and fresh fruit at the ice cream bar and hot pizzas

the spa is also nice

spa was closed all week

down alcohol, to the point its undrink able, spa was mediocre, the food felt very salty, the asian restaurant

the beach is fantastic , and the pool area is spacious enough to accommodate activities and swimmers

in the deluxe room and it was totally worth it (green bracelet) we had access to rooftop infinity pool and food

i did a massage at the spa and it was awesome

would patrol the resort during the day and try and upsell for many things at the resort like spa services, dining

used the spa and it was great

the spa was very nice

i was expecting more of a spa like environment and it was definitely more of a frat party