pool area was wonderful

room service didn't record my room number correctly and i waited over an hour for my sons dinner

wifi did not work

bit fancy for kids and offered a

bigger kitchen area with bigger fridge breakfast should be included

karen in the kitchen for breakfast was very help full ,courteous and

pool water was a little cold

also, the hotel common area includes a bar for day / evening relaxation

didn't have breakfast

sound proof needs improvement. we heard kids running around in the next room .

com and paid for a superior king room with spa bath and fireplace but when we arrived we were given a regular

had a king suite with a spa bath

suite and the jacuzzi tub and fireplace made it extra special

we moved the couch to sit closer to the fireplace it was noticeable that it had not been vacuumed underneath

our fireplace did not work which we were looking forward to

booked the room with the spa bath and the bath was super super small, there is not way to fit two people in that

location and good size room. breakfast was very good

location, breakfast was good and the kids loved the pool

pool not open - covid related

location, breakfast was good and the kids loved the pool

the pool is good, but they have taken out the spa (covered over with cement) and the sauna did not seem to work

pool & spa were great

the bed was very comfortable and the bedding was spa like

the pool and gym were great and front desk staff were nice. the hotel is older but clean.

all the bowling , table tennis , mini golf are paid

the advertised spa was out of order and the sign was not new

no spa available

because of covid there were no spa pool

advertised on site, gym included and spa also the breakfast was supposed to be included

bed comfy and breakfast selection excellent.

pool and spa were under construction- was not able to use

wifi was not good

the chef in the kitchen stayed late to prepare delicious meals for us

location is great. close to the mall & restaurants. friendly staff. nice to have a pool & gym.

i would highly recommended you stay if you are in kitchener

the most comfortable victorian period bedroom with an excellent en-suite with deepest excellent spa tub i have

we stayed fir the spa and lunch

the spa treatments were also good and the staff made our anniversary even more special by putting us in

the spa was closed at 4:00 on saturday and on sunday

very clean, great wifi and nice tv

was having sex in the spa pool when we came in to swim with two little kids

were placed in a joint room that had with 3-4 kids in the other room (along with their parents)

the place was nice and neat! the pool was wonderful and we really enjoyed it!

i would not have stayed here if i knew they didn't have the kitchen open

my husband and son enjoyed the pool and i used the gym

the pool and spa area were fantastic.

i was a little disappointed that i didn't pool because the water was too cold.

the wifi basically didn't' work in the room and i don't know if you were supposed to pay for it

bathroom really small, and only one dryer in guest laundry

location breakfast bed comfort, room cleanliness, pool, gym, nearby stores and dinning is great

no guest laundry facilities

but the room smells terrible the sheets were very dirty i know it wasn’t wash it smells bad my kids didn’t

staff, very clean, comfortable bed, close to everything and breakfast was very

room was so dirty and smelt so bad, only one person could connect to the wifi at a time, didn t have proper

was a hockey tournament going on but the staff could've done a better job of controlling the kids that were

location and really good amenities including pool and spa tub

spa tub in room which was nice but when done a malfunction caused it to come back on every ten

kitchen staff were nice but not that friendly.

the breakfast sausage patty and (powdered?) scrambled eggs were unappetizing.

didn't use the pool or wifi nor did we walk in the neighborhood

it took almost a hour to fill the spa tub as well as the shower not enough pressure

beautiful suite with fireplace and lots of room

the kitchen staff made fun of her for it and the only option she could have was toast, which was

loved having our own kitchen facilities. makes life so much easier.

could do with a 30 minute extension on the breakfast time

there was not enough space to falicitate guests other than the breakfast area

gym equipment was clean and modern and nice to use

the fact that you had some gluten-free items on your breakfast buffet

wifi worst quality that i had used.

but it should have a park for kids or any outdoor sitting area

we checked in, we stayed in our coats and boots for a good hour before the room warmed up, the spa tub was just

in room with king bed and spa tub

rented a king room with a spa bath, which costs more than a regular room

hard unfortunately:( we booked about 3 months in advance and unfortunately we could not get a early check in

parking is free

the wifi works and has a decent connection

i had no big issue looking for the staff but had to walk to the back bar to find him others may get confused

lady glaze doughnuts, tommy cheese shop, and 1881 steakhouse & burger bar were fantastic

check in was was easy peasy even wit the full st patty's day bar

to have a full kitchen was amazing we forgot our breakfast items :( at home to make breakfast but loved the

the staff was very nice good parking

lots of parking space

parking is convenient and area very quiet at night

location to stratford. easy parking.

only other place to sit was utside the fron lobby overlooking the parking lot

pet friendly, breakfast had both hot and cold items, very clean rooms with a small kitchen, grocery

easy check in and plenty of parking for free

comfortable room, clean kitchen

in a suite with 2 kids, it was wonderful to have the extra space

kitchen set up

cannot think of anything but the parking is quite tight in both areas at the back !

the breakfast was great but it would have been nice to not have to choose the day before

i also didn t like having to order what we wanted for breakfast the night before - you don t know what you

like the location and the breakfast was delicious

the breakfast was delicious

spa attached but didn't have time to enjoy any treatments, maybe next time

great location, staff very friendly, great breakfast in the morning.

have to admit that getting into the parking lot was a wee bit challenging seeing as it is behind the esso station

my kids were playing on the floor and they found tiny beads which indicate the room was not vacuumed

quite expensive for a hotel and no pool