the wifi is absolutely slow and can t even load a youtube video

full kitchen

the kitchen is very functional, our dining table in the living room area went up and down with a hand

checking in at the restaurant and bar with my luggage.

lady glaze doughnuts, tommy cheese shop, and 1881 steakhouse & burger bar were fantastic

the staff were very courteous, and the pool area and hotel was exceptionally clean.

the guelph area where we stayed got at least 4-6 inches of snow, and the parking lot wasn t plowed saturday

gym equipment was clean and modern and nice to use

deep snow in parking lot on arrival

the room is nice, loved the pool and hot tub

variety of quality specialty cable networks, free laundry services, pristine sweet smelling indoor and outdoor

i was pleasantly surprised by the self-serve laundry facilities, but i was blown away by the fact that the

the pool was clean and warm and the breakfast was great (with a little mini-golf for the kids while you sip

thor at the front desk 2- free breakfast, free dinner(monday, tuesday &wednesday) and free parking with good

wifi operative only in living room not

spa tub in room which was nice but when done a malfunction caused it to come back on every ten

location and really good amenities including pool and spa tub

very clean, light , good parking , stores within walking distance

was screaming kids in the middle of night

room spacious, beds comfy breakfast good, loved the pool (especially the kids)

it took almost a hour to fill the spa tub as well as the shower not enough pressure

great breakfast

full sized fridge and kitchen were nice

everything was very clean, excellent shower, layout, kitchen, ceiling fan above bed, delicious breakfast with

surprised to have a little kitchen and sitting area very spacious

there a few times and the staff still remembers my kids and i makes it feel like a home away from

there a few times and the staff still remembers my kids and i makes it feel like a home away from

the price matches the room, and really large parking lot , perfect for my cargo trailer

unfortunately no laundry

did not refund the pet deposit

was having sex in the spa pool when we came in to swim with two little kids

lots of free parking, easy

was shocked at the number of us licence plates in the parking lot since the border is supposed to be closed

we wanted to stay in and order room service they had nothing

they seemed caught off guard i was trying to order food, telling me the kitchen was too busy to answer and they

the pool and spa area were fantastic.

bathroom really small, and only one dryer in guest laundry

didn't like the paper plates and plastic cutlery but understand that there is a scarcity of kitchen employees

i understand there are lot of restaurants near buy, but there should be a in house kitchen for basic stuff like

to do with the hotel, but wow there was a big puddle in the parking lot one evening

pool and spa were under construction- was not able to use

room service (or at least, i was never able to get through the the kitchen staff (phone just rang

parking lot was torn up, construction

construction and entrances are changed. parking lot is inconvenient. dusty.

location is great. close to the mall & restaurants. friendly staff. nice to have a pool & gym.

no spa available

because of covid there were no spa pool

advertised on site, gym included and spa also the breakfast was supposed to be included

the advertised spa was out of order and the sign was not new

parking lot was almost full when we came back at 11:30 p

i loved the complimentary breakfast, and the staff was friendly and accommodating

breakfast was beyond compare for one

loved the big bath tub (hot tub) and the fireplace in our room

the breakfast was delicious

cannot think of anything but the parking is quite tight in both areas at the back !

we checked in, we stayed in our coats and boots for a good hour before the room warmed up, the spa tub was just

in room with king bed and spa tub

rented a king room with a spa bath, which costs more than a regular room

it was very close to the downtown core and parking was free.

we appreciated not having to fight with wifi as we were able to use it without going through the hassle of

the bed was very comfortable and the bedding was spa like

pool & spa were great

the pool is good, but they have taken out the spa (covered over with cement) and the sauna did not seem to work

pool could be about 5 degrees hotter as the kids got cold fast

alley - which was broken, the arcade, which also had many broken games, as well as the mini-golf

spa attached but didn't have time to enjoy any treatments, maybe next time

pool would have made the experience much more enjoyable

the parking lot was a bit of a mess but that is my only complaint.

the rv parking lot

have to admit that getting into the parking lot was a wee bit challenging seeing as it is behind the esso station

paid wifi is good

pool was well kept, made use of sauna & whirlpool

pool was perfect for kids

all hotels in kitchener-waterloo are slightly over-priced due to market conditions

great location in uptown waterloo. pool was fantastic! staff were very friendly.

pool water was a little cold

heard it was great but you could golf with the boiled eggs so hard and stale

lady that worked in the breakfast room was really nice and friendly

the bar menu

restaurant and bar wasn t open on our stay.

had a king suite with a spa bath

com and paid for a superior king room with spa bath and fireplace but when we arrived we were given a regular

pet friendly and the discount offered on the additional charge for pets for cleaning.

it was a large room, lots of seating, the fireplace was nice

she apologized & gave us an extra late check out

booked the room with the spa bath and the bath was super super small, there is not way to fit two people in that

excellent room, great facilities, including the gym, pool and breakfast area.

salt water pool- fun for the kids and very clean

more handicap parking

the gym was under renovations

in pristine white, functional air conditioning, free high speed internet, a really beautiful pool/spa facility

the room, personal, restaurant. pool and spa were excellent.

the room was clean and pool and spa were open and very enjoyable

the spa and pool are very good for relaxation

staff were excellent, rooms lovely and clean, spa facilities great. parking great.

loved the spa bath.

full kitchen and fridge were a total bonus

gym, pool &

great breakfast, good gym whiich had everything i needed

gym, pool &