make sure you book the spa ahead

enjoyed the relaxing spa facilities

the spa is great, with a sauna and a jacuzzi

breakfast nice big room with comfy bed beer on draft smart tv nice spa which was cheap to use i was leaving at

reservations for the spa need to be made in advance.

beautiful and calm place, relaxing spa area, very friendly staff

is an excellent mountain spa hotel with great staff who make it special

location, lovely large room, food excellent and reasonably priced, lovely spa facilities, helpful

great spa food catered well for vegetarians staff were really nice good breakfasts

spa could open a little later

it also have a spa which unfortunately we did not have time to enjoy

rooms were very clean, spacious and recently refurbished, good size balcony with amazing views of the mountains

the build was beautiful, spa pool excellent, tranquil and peaceful a lovely stay for a few days

the spa area is a bit dated.

spa area was also decent but could have been opened a bit longer in the evening

the spa and restaurant will open in a couple of weeks and i wish i could have tried that

spa use is not included

we wanted to visit the spa or gym but could never get in as they are available from 10am to 6pm

there is also a relaxation spa with is a great addition

rooms are nice with original touches, breakfast room still to be finished, but swimming pool is ready and very

there was no spa and there was no info about it on the website

the spa was not available during our stay, which was a bit disappointing

the wifi doesn t work properly and i was unable to get mobile signal at that exact spot too, no

excellent breakfast buffet, stunning property and location.

friendly, helpful staff. good size room excellent wifi isolation, well away from any town noise.

the location of their spa is rather strange - one has to go outside to reach it

spa was nice but really just sauna and changing facilities basic and very small

initially it was cold in the rooms. the spa area is tiny and is located in a separate building.

the spa was disappointing as the water was cool and the saunas were only male or female

the acoustics in the room makes all sounds so loud - if there are kids in the pool, you might need some earplugs

s very modern and has a great spa feel to it

but overall, the rooms are spacious and well kept; there are renovations in place to install a spa and fitness

the breakfast is beautifully presented and guests are spoiled for choice with charcuterie, fruits, eggs

great breakfast and swimming pool area

a day for some minutes otherwise some sewage smell would come out, the trash bin underneath the kitchen sink is

we had massages in the spa and that were great and the pool bar was also quite nice

swimming pool bar close at 6pm

gym was nice to have

next to the pool, beds were comfy, though kids reported their beds were “firm” but preference i guess

good activities provided by the hotel (mini golf, gym,

the wifi didn't work in our room, my wife said the massage at the onsite spa was

great and tasty breakfast.

breakfast was great so many choices

the gym equipment needs some maintenance

lots for kids to do

cute spa facilities that were available after reservation

spa treatments were exceptional

spa was really amazing and clean

fortunately, the spa centre was just opposite our villa and we enjoyed using its facilities daily

i will definitely recommend this place for a relaxed go-away weekend (especially the spa facilities)

spa was closed

lack of indoor heated pool and free spa facilities which we found in other resorts on previous holidays

the biggest bonus for me was the room size which was so spacious

spa is amazing, breakfast superb, rooms massive and fab bathrooms extremely clean - defiantly will

spa is fantastic. best sun bed policy i have ever witnessed.

pool beds were surprisingly comfy, and spa treatments were

spa and persian restaurant

the spa was amazing and very reasonably priced- we had three treatments each

could improve spa (very small)

the pool and the spa was great. the views from the property were amazing

the location is fantastic and the facilities are very good with multiple pools, a rooftop, a spa and a gym plus

facilities very limited, spa closed, very noisy at night until midnight (karaoke bar across the

we could not get into the spa because there was no one there and we were looking for an employee for a long

we took the half-board package and we enjoyed every breakfast and dinner

a lovely hotel with lots to do for families and kids!

spa zone is another great experience- i was impressed by massage , they gave me a good offer on it

they always had a smile to spare even when it got hectic

the pool, the spa was great

i used the spa once for a happymum massage and it was very relaxing

i visited the spa and had a treat which was amazing

spa is closed for 2 days per week and the team here are not always as great as the rest of the team

expendive at over 400 per night, not all the gym machines working

we had a panoramic suite with a private pool you could almost do laps in, with 2 bedrooms, 2 bathrooms, a fully

new quality bar beautiful rooms beautiful facilities 5 star

the kitchen was exceptionally well equipped

spa option was super, had a fantastic facial, best yet

the spa was absolutely

and room service was not up to 4* standart

the waiting staff and bar staff were very friendly, helpful and attentive

free in room safe and free wifi

helpful friendly staff, great facilities spa gym

spa treatments very expensive

spa treatment was amazing

wanted to use the beauty/spa facilities to get a facial but unfortunately they were closed for two days of our

wife has a spa treatment and was disappointed with the facilities - not really up to the standard of the rest

villa with spacious rooms and beautiful terrace with private pool

from the spacious rooms, to be phenomenal decor, to the wonderful services and the amazing spa facilities,

the hotel facilities are fantastic: 2 main pools, a jacuzzi, the spa was great (with the lovely marina) the

spa facilities are amazing and the massages are to die

the lady at the spa was lovely and extremely helpful and accommodating

enjoyed the family private spa hour for 60 enjoyed immensely

the spa facilities were on point as were the staff in that area

the spa is great and reasonably priced

there are basketball court, soccer field, mini golf, spa /family spa and also adult only areas, including adult

spa was amazing, the restaurant donnaire was outstanding and the rooms were very comfortable and

i did not use the spa but my friend did and she said it too was very good, she had a lovely manicure and pedicure

spa was fantastic

sunbeds were reserved every morning at 7 or 8 by guests and no one cared the spa was very small but cost like

the spa was incredible, i got an amazing massage and the thermal suite was divine

access to prom/beach, private car park was useful, shower was excellent, bed very comfortable, spa treatments

shares most facilities (spa gym evening restaurants) with a massive child friendly iberostar anthelia

room and bathroom quite small compared to other places at this price. spa not very large either.

everything was amazing the breakfast, the room, the view and the staff

fantastic, a select few around the pool, no noisy music or building works or children

the pool was heated and the view was amazing

restaurants nearby - courtesy room - overall comfort - other activities such as yoga club, gym, spa etc

ugh the adult pool which is not very big was filled with unsupervised kids and adults throwing balls and blow

lots of ants inside the living and kitchen areas

allowed big groups in and never controlled their foul language with kids around

the location was good a lot of swimming poles a gym (not recommended for weight lifters such as bodybuilders

spa dispointing steam and sauna were not in operation and no disabled access

thoroughly enjoyed the massage i had in the spa too

there are a lot of extras - there is a charge to enter the spa - even if you book a treatment - for a spa hotel

excellent service from spanish david in public relations who is a credit to the hotel

senses package exceptional value not to be missed outstanding gym excellent spa facilities very friendly staff

poor communication between spa and the front desk

spa is enjoyable and the food is good

the spa was out of this world

swimming pool area is spacious and has enough sun beds and nice restaurant for afternoon snacks/drinks

i used the spa and that was lovely i had a massage and it s been one of the best i ve had

we don't usually do all inclusive but did as the spa was not open and it was very good

bar staff could be better the shower attachment was loose and badly fitted the spa area wasn t convenient and

the spa facilities also have an additional charge

to circumstances beyond their control the spa was shut

spa closed due to covid

have to pay to use the spa, totally understand paying extra to have treatments etc but just to access the spa

the spa is missing a trick as we would have stayed all day but felt there was no drinks service ( you

spa and staff there were brilliant

with the spa area

some well-meant advice: skip the extra (10 ) fee if a guest already had a spa treatment

the spa was also stunning

loved the pool, spa and bar to watch the sunset

loved the pool and loungers, the food in the restaurants and buffet, the spa (massage was heavenly

to covid restrictions the spa was very limited for use, that is my only complaint but that is not the fault of

the spa is also incredible

weren t included so you had to put a deposit and pay for use of towels, irons, safe keys, spa etc so this adds

there is a nice spa in the hotel and you can also borrow a car just at the reception, hotel evening program

the spa massage was excellent service in the restaurant was excellent

spa was great, entertainment was really good.

location was great. the property was nice and the spa was fabulous

good games room and spa treatments

we also visited the spa which was lovely and clean and well worth the money for the spa circuit

i had a spa appointment booked, but i chose not to continue because the welcome didn t feel very pleasant

maybe christmas day spa could be open earlier than 3pm as went for a steam room as a treat as its 20 each

spa and we could have more towels available.

spa area pleasant

the spa was closed on a sunday

booked this hotel as it had spa facilities so in the event of a rainy day we could use it

i wanted to use the spa but it was closed because of covid restrictions.

- plenty of sunbeds around the two good-sized pools - room and communal areas were very clean - spa treatments

spa experience when checking in for our treatments was not user friendly.

the staff were outstanding. the food amazing. the facilities fantastic and the spa wonderful,

great spa facilities with huge variety of treatments

the spa was amazing and the location with respect to the malls, beach and local restaurants was great

only gripe i would have is that you recommend that the entry to the spa should be free it costs 20

would be good to have more seafood and to have good spa service would be the best.

the spa booking was hit and miss. we couldn t get clear info on the treatments.

i liked the location, the new spa and breakfast.

however, there is a new spa being constructed and so i would request a quiet room if possible

indoor thermal spa was fantastic, we used it during a rain shower

need refurbished outside space given as priority to smokers area around adult spa should be nonsmoking and area

food was lovely, bar had all named spirits

the breakfast was incredible in the mornings so much choice

great for kids and spoil with some music for a change !

is available from 7am - 9pm, whether it s breakfast, lunch and dinner or going to the snack bar which has a

to the covid restrictions we missed out on the spa facilities this hotel offers, which was a little disappointing

gym/spa didn't open until 10am and closed for lunch

first, the spa is extremely small

spa is bad

we specially enjoyed the spa and the billiards room

was surprised that sauna and spa area pools were not included in already high price of the room

spa was wonderful and free for a day within the first 3 days but worth the 12 per day afterwards

hotel staff and spa exceeded our expectations

spa and pool area and closeness to la caleta.

the complementary chocolates and spa access were a nice touch

the spa facilities were rather poor. wouldn t recommend if you want this type of holiday.

receptionist, bed covers not changed with hair still there, and poor communications of how the spa facility

prices for the spa treatments were affordable

spacious bedroom, with a comfortable bed and a large bathroom

use some digitalization for booking tables at the restaurants, haircuts and massages at the spa center

whole hotel gives you everything you need, beach, pools, gym, spa and enough restaurants

spa closed people booking sunbeds from 7am so limited availability when you tried to get a bed

there was, what looked to be a well stocked gym and spa with plenty of beauty treatments on offer at a good

spa still closed ( covid ) but offering massages one of the best massages i have had

gym weight equipment needs to be updated.

the trash bins are hard to find and not enough in the spacious room like this one

we book a massage through the app and when we got to the spa they said they had no record of it

we travelled with tenager and 11y old and spa gym michellin resturants and rooftop is adult only

we had a relaxing afternoon in the spa and wellness centre

everything. the spa and pool are my favourite

the spa is lovely and really good massage

fantastic restaurants, pools, spa and gym

i highly recommend to visit spa and to get deep tissue massage from carmin

we went to the spa and was amazing as well

really lovely staff, pools , spa and treatments were very high quality.

we felt safe and had everything anyone could wish for: gym and yoga classes, heated pool, spa and amazing balj

the spa was excellent and massages/masseuse's were fabulous ( ava in particular

pool, 3 different restaurants, spa etc

the spa is simply incredible, the massage is simply one of the best in life

spa experience could be much better

kids spa for nails and massage

pools great. enough sun beds. gym satisfactory. spa good. food plentiful.

the spa was lovely and claudia was excellent

the resort had everything like a supermarket, restaurant, spa , play areas for kids around the resort main pool

all facilities they have starting with a gym with a nice view, yeah you read it right, finishing spa and food

excellent facilities, spa bath and walk in shower , walk in closet with loads of storage

spa services and staff were exceptional

room and hotel, friendly and very kind staff, nice swimming pool and spa (i recommend a massage), good food

spa facilities- jacuzzi and sauna pools dinner was great- different everyday

had a lot of facilities, shops, swimming pools, bars, spa and others

helpful staff lovely pools spa gym etc

room was very clean and organized, pool area great (one pool is heated), massages in spa were very professional

i enjoyed the spa and the 2 pools outside.

spa and the food

hotel was lovely and clean, pool was nice and warm and spa was amazing.

g nobody explained that we have to get a special card at the reception and bring it to the spa in order to

staff were very friendly, the pools and spa were great and the room was always clean and made ready for me

wine list could include more canarian wines in the spa no chance to relax: too loud , bellow average quality

breakfast choices are excellent, could not have better quality, choice, standards or service.

was very nice and the breakfast was excellent

service was non existant in the spa and generally reception were stand offish

was my birthday and they put a bottle of cava in my room with a birthday message and a spa entry

dated look on the outside, you ll find clean and modern rooms, a fantastic pool, onsite spa (with a more than

staff were so friendly and the pool area was fantastic

place for parking wasn t hard to find next to the hotel

wanted to have a massage but their 'spa place' never seemed to be open even though the opening times say 10am-

good cafe bar area to

wouldn t say there is much for kids

entertainment was non existent, we had 2 under 12’s and there was at least 5 kids consitantly and was told it

ready to support, personal in the restaurant is extremely kind, room was clean, and food for breakfast and dinner

good location close to the sea front, spacious rooms, nice swimming pools and sun terrace

pool area great, spa fantastic, mediocre massage

spacious room, good breakfast. excellent spa and a great location.

be nice to have the spa open a bit later in the evenings

way the spa works isn t great as a member of staff needs to unlock the door to let you into the pool area

the nail in spa was really expensive and poor quality

stayed in deluxe room with spa bath

how clean it is spa is good and also very close to oit you need

one back and upgrade my room staff very helpful and spa was

with the all inclusive package the mini bar and the spa was free of charge

spa facility was lovely, but 10 euro for a visit, without any treatments, just to use sauna and spa

too without full menu only pizzas are served for lunch , but it isn t mentioned any where also spa is very

spa was not available many activities were not available the beds were on wheels(like the hospital

spa, 10 each just for privacy, for an overheated pool, and spa treatments that they hurt more

staff at the spa were fantastic and the massages were great

only thing is there s no spa specifically in the hotel.

the tennis court and spa facilities were out of use due to the second part of the hotel being refurbished

the a la carte meal in casa bonita pool bar and grill was absolutely superb

kids club and staff great

also wifi is very poor and sometime stop working altogether

spa and rest of pools to be open especially when hot outside

it doesnt have spa and neither heated swimming pool during the winter

very nice stay not all pools and spa were open but due to covid not hotel fault other than that amazing stay

breakfast was good too

wifi very poor quality

highly recommend hotel to ask the spa store to hire more people to ensure royal level can have the priority to

unfortunately the wellness/spa service was poor

spa bath is nice

spa staff never actually seemed to be there so nobody to talk to about services etc

expensive so it was annoying to see several people without royal level wrist bands taking their kids (often

room was big and well equipped kitchen

tommy and the bar staff are fab

we liked the heated pool, the bar (reasonable prices), comfortable beds, big terrace, kitchen is well equipped

kids bed was horrible

lovely location. perfect for the shops and beach. pool with plenty of sunbeds.

bedrooms were spacious and clean

spa is not worth visiting

and very cheap, hotel staff were all lovely and friendly, clean pools, activities for family, spa was beautiful

confusion regarding the spa facilities

spa was closed!

the small spa area/jacuzzi didn't appear to be open

i also thoroughly enjoyed the pool facilities, which were clean, well-maintained, provided a perfect place to

also found it disappointing that extra charges are made for wifi and safe rental

a bit on the small side and lack of channels however the free wifi was of a decent standard and made up for this

the location & pool area

spa area was not something to write home about

book a treatment at the spa after trying a few times so i just left it in the end

- 15 or 30 minute walk the the two nicer beaches - spa area closes at 6pm

views, food, staff, comfort, special touches,spa facilities, bike hire and luxurious

the pool area is spotless, sunbeds comfy and the music soundtrack they played in the background was not

hotel with great roof top bar and infinity pools with the spa treatment centre

new comfy sunbeds were great right next to the spa pool

the spa was excellent and so were the meals

the spa on the last floor is also good value for money, considering the alternative is to have a

no spa facilities e.g. steam room etc

the only cons is that the spa was closed at weekends and it was not clearly said on the web information

food, plants (inside and around the hotel), spa and location.

spa was lovely

robe and slippers in my room, felt like i was staying in a luxury spa hotel, spa amenities available if you

staff, large selection of food choice both breakfast and evening meal, good gym facilities, great spa pool and

our room was clean & very comfortable & the spa was wonderful

the location is quite windy the spa was not open due to staff shortages

stunning location, beautiful pool and amazing spa (massage therapist was unreal

there is a lovely private spa , for who loves massages

breakfast area, lovely staff at reception, good location (amazing sea view), good spa area, good bed, big size

stated adults only hotel ,this was not the case as 13 year old were staying with parents

not the usual tourist hotel as it is adults only

no bar or music around the pool

adults only. staff friendly and helpful. perfect location

pool side bar but nothing said regarding bring your own drinks in

fab location. lovely rooms. great breakfast and friendly staff.

wifi was very slow and kept disconnecting all the time

i recommend to include the breakfast as the choice of food is very wide and you ll fall in love with the

pool area was always neat and tidy and lots of interment

we loved the area, very nice to stay there with kids.

rooms were spacious and beds super comfy

for the last 5 years as a great place to chill out and backround music playing along with the spa awesome

the spag bol & chicken tenders were cooked to perfection and had me in a chokehold

room was spacious and stylish with great views

the spa is phenomenal, the heated pools and amazing thermal showers are a must

the spa treatments are also incredible and cynthia was amazing

only one minus-poor wifi in the

around swimming pool so slippery,carefully with kids as both my children slipped few times and everyday someone

however, the breakfast was great, with a selection of eggs, cakes, bread, and more to keep us satisfied

room service in the morning. the rooms were always very clean.

the gyms weights were too light , no machine for chest work out and the spa is not included

the general information was that the use of the spa facilities was included in the prestige rooms but this is

my husband used spa and said it was great

the spa treatments were top notch

there is the gym and spa facilities

only thing that was not perfect was wifi

i liked that there was little kids pool for small children and that all of the rooms on the ground floor

with a great range of amenities and we loved all that we could make use of a fully kitted out kitchen

loved the heated swimming pool

no wifi

the spa was also closed on our trip and the towel system at the pool could be better

the spa and the cocktails at the pool bar

the volcano situation is great and facilities are great rooms are lovely food is great love the spa pool area

indoor pool, spa and infinity pool were extras which we hadn't realized at time of booking but other than that

spa and gym

we were also given free 1 hour spa vouchers, which we didn't expect

spa - fantastic

spa massage was not very good.

spa was a wonderful experience

spa complex, delicious food, great attitude

lack of information provided on check in about facilities and when asked at spa reception

hotel with great facilities, you do have to pay extra for everything like pool towels, wifi, spa etc

our club room (with spa upgrade) was fabulous

spa time! till 1800!

especially the spa and rooftop terrace

the spa is located in a neighboring hotel with a direct access and requires an extra fee

disappointed that the advertised (in hotel) beach bar was closed, and that the public spaces aren t maintained

no spa in the hotel

it has a massive swimming pool and very good spa facilities

swimming pool is too cold guys! please do something!

the room was beautiful, i loved the spa and the pool

staff were exceptionally friendly, let us use the towels and spa showers after check out

waiting time for check in and out and the spa was not included in the price.

of the hotel staff from the reception, bar, concierge, waiters/ waitresses, housekeeping & the spa staff are

spa pool jets excellent for joints

was my birthday and the hotel gave me gifts- prosecco, chocolates, balloons, spa tickets

the spa is excellent

spa facilities are amazing, i had a lovely relaxing massage by the gentleman there, and got my hair

the cost of the spa was not related when checking in or booking

spa looked amazing

the spa (very small, in the close by hotel) wasn't free as i thought

plus their day spa is heaven

if the spa area was bigger

the room, a good size, spa bath and an exceptionally comfortable huge bed

i know spain has some rules to not smoke on the balcony but terrace is not a balcony

s was almost perfect except quality of spa services

expensive for drinks. spa facilities extra/ i.e. use of turkish baths,steam room etc.

spa and massages

fact that you had to pay to use the spa area, considering i paid for a 5* accommodation, that should be included

borderline hostility from spa receptionist

the spa was excellent value and facilities especially the couples private package.

the spa was limited due to covid

spa & pool are fabulous, water in pool is warm

water pool and the spa - beware of wearing anything silver in the spa as it will get ruined ( tiffany silver

the spa is just wonderful, the outdoor pool is lovely and warm

stuff was helpfull, they have private parking

wish they would cut out the copyright free background music around the pool, it will send you crazy after a

the breakfast was sooooo great, so many different things

the swimming pool area has been renewed and it is great

the outside bar overlooking the kite surfer beach and the red mountain is a must for sundowner drinks