it was clean. it was fairly priced. security in parking lot. staff was friendly.

bed was comfortable. room was clean. security guards in parking lot.

convenient, great parking by room.

very clean, newly painted and great breakfast.

loved the breakfast selection that was offered

the pool and spa were not accessible

the convince of the location and pool and spa facilities.

open unprotected parking

close to freeway and mc donald's in the parking lot

to be fair no use of pool or gym was involved in this or any other stay

the spa ..big room ..and decent breakfast

breakfast was very good and rooms very spacious

make your breakfast eggs as you wanted scramble or over easy

has a great pool and jacuzzi

exit they have in the building, it doesn t make sense that you have to walk out to access the pool

if pool and spa was close

the pool was not clean, spa wastapes off like a crime scene

there was an outdoor pool but the spa was not working

microwave in rooms there wasn t advertised year around heated pool wasn t spa was colder then pool asked

pool and spa were not clean

we wanted to use the spa but it smelled really bad in there so we didn't go.

the paint and wallpaper in the hallways looked chipped and worn, the spa was broken and labeled as closed for

the pool and spa were closed. this should have been mentioned in amenities description.

constriction and spa not wsrm

was not as expected and spa was not available for use

grab and go breakfast was ok. wifi was spotty.

seemed a little unsafe. needed a little more parking lot lights

access to elevator from parking was awkward.

great price. great location. great breakfast. will stay again when in the area.

breakfast could have more a variety.

the assortment of breakfast items was outstanding, however, the fried potatoes and sausage patties were cold

was afraid my kids would fall off the bed during their sleep, so maybe the beds

location was great and walmart was just around the corner which was very great since we had kids and needed some

the size of the pool and that there is no hot tub

end time of 9am is too early for those on vacation, especially with kids

it just made it easier to get to and from the main office/ spa and your car

the revamped spa was also wonderful

some of the facilities are still closed (pool, spa & restaurant) due to covid-19 but totally understand

we had long walking on yhe beach and the hotel jad amazing spa treatment

sure why the pool/spa closes at 10pm - would have been great to have a chance to use them later for us

the spa facilities are available for the duration of your whole stay.

not to mention the jacuzzi, spa and

amenities, snacks, wine, drinks, sauna, steam room, spa pool, parking, etc

beautiful oasis! the spa was fantastic as well :)

have been to the bernardus spa & lodge several times

booked a package deal directly through the cvr website which included wine and spa treatments but front desk

place for a weekend getaway, well appointed spacious room that have comfortable beds

the pool/spa was relaxing, not crowded

we are greeted with some sort of unique soaps and shampoos which can be kind of fun for a mini-spa like treat

the location was excellent. the staff were very helpful and the pool and spa was perfect.

we had difficulty connecting to the wifi

parking was a breeze

the pool was lovely and the town was great

it was overall very nice. pool is

super calm, very clean, parking was available, great restaurants around within walking distance

the view from our room was amazing, the spa services were excellent, and the staff was very attentive

were a little lacklustre and spa information was very unhelpful

the staff at reception is exceptional - staff is responsive over email - resort grounds feel spacious - hydra

the pool and area around the lodge was

from the room, bathroom, balcony, bathtub, fireplace, spa, dinner, the pool area were all exceptional

pool and spa wonderful

the staff, location and coffee are amazing. the pool and spa were relaxing.

the salt water pool and spa were amazing

the fact that the spa (hot tub) was barely warmer than the heated pool was quite disappointing

we didn t get in the pool or spa but they were both clean and the water was warm

didn't work microwave didn't work for all functions spa and sauna already out of order since covid - time to

their spa an sauna is unusable

great spa bath in the room

couldnt remove the text on the tv screen. no pool or functioning spa :(

suit was very spacious and clean

the spa is a nice plus

everything was great except spa needs to be reopened soon other than that no complaints

i wish they had more spa rooms available!

spa was closed for renovations

the spa was very nice the exercise room was clean, the ice machine was easy to access

pool was great and the spa even better

the spa was nice

spa was dirty and we could not go into it

need towels in pool/spa area so guest doesn't have to use

i have stayed here before so i knew what they had but my kids are very shy and should have been given options

pool and spa were closed and tore up

spa is under 'renovation' (somehow it almost sounds like good news

wasn't expecting the property to have a kitchen for the price of the reservation

pool was dirty the tub was dirty i could only get 2 blankets extra they didn't refill my towels

closed pool

a few hairs in the bathroom oh and btw. the spa is out of operation until june.

also the spa is still not open, they will do only massages and the amenities (sauna, stream room, jacuzzi

there's also golfing, heated pools, spa and restaurants/bars

the room was so comfortable and room service was great. i recomend the red velvet cheesecake.

very slow wifi could not easily stream or send larger files (

nothing. i'm happy to hear that planning is underway for a new spa with hot tub.

spa services were great

some day it would be nice if the lodge would build a new, world class pool area with adjacent spa facilities,

i wish there was a spa in the pool area or the room tubs to be a bit bigger.

it would nice to have a jacuzzi near the pool to take the carmel chill off after a long day.

very clean, nice pool & spa and great staff

big clean room with a very comfortable bed and a huge spa like bathroom

we used the pool and spa and the area was clean

the pool and spa were clean and well kept up

facilities all terrific, beds comfy, quiet, very cool interior, fabulous rooftop breakfast room, bar and

were unable to utilize the spa due to no available booking

i wish i could ve stayed longer as the pool and spa services are opening up but w reservation only

my husband and i will be returning to utilize the spa and dining

they have an onsite day spa and pool

location, willingness to help, friendly pet policy, convenient and centrally located, fireplace in some rooms,

the spa was charming, clean, and spa services were exceptional

spa was great too

spa services were great

the best thing about portola hotel & spa is the location in my opinion

of the pool and spa were kind of inconvenient (across the courtyard and through the door to the

spa is outdoors, so it was closed

front desk was very accommodating and friendly. breakfast was very good.0

the room has a private balcony, fireplace, wine glasses, and a cozy sitting area

the manager. he's the best. the hotel is so wonderful. the breakfast is so wonderful.

arrived on tuesday and wifi was out all day wed, returning thursday

the view from the forth floor spa was outstanding

the spa on the 4th floor is a beautiful touch

at the ocean enjoying our morning coffee on are private balcony close to restaurants and a a spa on top of the

very friendly staff, spacious rooms, 2 outdoor spa baths, and awesome location!

took us a while to figure out how to use the ev charger and staff were not helpful in that area

sadly the spa was completely booked for that weekend - check way in advance.

the facility and staff truly treat you like royalty. the spa and gym services were top notch.

location, views of the bay, congenial staff, adult spa on roof-deck, food & beverages, breakfast at schooners

the restaurant was delicious and spa and jacuzzi is amazing

loved our stay in the harbor view room, amenities were on point and the spa service was ideal

pool and spa were enjoyed by the family, and no problems

really like the hot spa and cool indoor pool

enjoyed the pool and spa with the grandkids

clean rooms, outside laundry facilities, indoor pool/hot tub, fast wi-fi, great location, speedy check-in, and

big rooms. view of the bay from our room. sufficient parking. convenient location

the pool and spa were exactly as described - heated pool :-) - walking distance to downtown

bummed that the pool and spa were closed.

walking distance to restaurant s and pier pool and spa great

loved the spa i will def stay there again

that pool and spa was. closed do to covid

cost of the rooms (spa room at 350 and double at 160) was way over the top

the rooms were a little cool with only a spa e heater

sauna wasn t working and no spa or pool.

good wifi, hot water and quiet

breakfast was excellent.