the spa ..big room ..and decent breakfast

clean up the pool more and better access to it from inside then having to go around

not enough parking spots.

breakfast is good and parking was convenient.

not enough breakfast options

no parking space. i had to park on the street.

wifi every minute you have to verify a capcha that takes forever

it was so clean and lot space. the staff was so kind and friendly. good breakfast.

breakfast and the location parking lot had great lighting which made me feel safe. great price

convenient, great parking by room.

the pool and spa were not accessible

the convince of the location and pool and spa facilities.

the hotel staff was very personable. the hot breakfast was a nice surprise.

main issue was that their website listed a pool, gym, and a buffet breakfast

wifi could have been better

if pool and spa was close

the pool was not clean, spa wastapes off like a crime scene

there was an outdoor pool but the spa was not working

microwave in rooms there wasn t advertised year around heated pool wasn t spa was colder then pool asked

pool and spa were not clean

we wanted to use the spa but it smelled really bad in there so we didn't go.

the paint and wallpaper in the hallways looked chipped and worn, the spa was broken and labeled as closed for

the pool and spa were closed. this should have been mentioned in amenities description.

constriction and spa not wsrm

was not as expected and spa was not available for use

grab and go breakfast was ok. wifi was spotty.

seemed a little unsafe. needed a little more parking lot lights

access to elevator from parking was awkward.

great price. great location. great breakfast. will stay again when in the area.

breakfast could have more a variety.

the assortment of breakfast items was outstanding, however, the fried potatoes and sausage patties were cold

was afraid my kids would fall off the bed during their sleep, so maybe the beds

location was great and walmart was just around the corner which was very great since we had kids and needed some

the size of the pool and that there is no hot tub

end time of 9am is too early for those on vacation, especially with kids

it just made it easier to get to and from the main office/ spa and your car

the revamped spa was also wonderful

some of the facilities are still closed (pool, spa & restaurant) due to covid-19 but totally understand

we had long walking on yhe beach and the hotel jad amazing spa treatment

sure why the pool/spa closes at 10pm - would have been great to have a chance to use them later for us

was expensive $200 per nite, not well maintained, broken furniture, spa tub fixtures very hard to operate, huge

bed was very comfy, spa tub in room was lovely, cleanliness appreciated, but the view from the large windows

the spa tub was perfect water was nice and hot

i didn t have wifi during my entire stay

this property for access into pebble beach for us open golf which worked well

the fact that the spa (hot tub) was barely warmer than the heated pool was quite disappointing

the pool and spa area were beautiful

we didn t get in the pool or spa but they were both clean and the water was warm

the staff, location and coffee are amazing. the pool and spa were relaxing.

pool and spa wonderful

their spa an sauna is unusable

suit was very spacious and clean

couldnt remove the text on the tv screen. no pool or functioning spa :(

great spa bath in the room

didn't work microwave didn't work for all functions spa and sauna already out of order since covid - time to

listing for the property says there was a spa and sauna

spa wasn't operational in the morning and was cool, extend the spa hours would be better if the spa

the spa was very nice the exercise room was clean, the ice machine was easy to access

the spa is a nice plus

i wish they had more spa rooms available!

spa was dirty and we could not go into it

the spa was nice

pool was great and the spa even better

need towels in pool/spa area so guest doesn't have to use

nice heated pool and hot tub

this place was charming and perfect. the spa tub was a surprise. i will come back.

the spa baths are amazing

i love the fireplace, balcony and spa tub. this is definitely our new go to spot

i enjoyed the spaciousness of the room, and the spa bath was a nice touch

the rooms were spacious and nicely appointed

spa is under 'renovation' (somehow it almost sounds like good news

pool and spa were closed and tore up

the wifi was extremely slow

the rooms at the top are on a hill, as are the parking spots, so be cautious with parking your car

the pool was closed and the beds are so so and too much noise from outside

to have a tote bag in the rooms (which would be for sale), to put our things in when going to the spa

we did not make use of the spa and pool but access to sauna and steam room is allowed

amenities, snacks, wine, drinks, sauna, steam room, spa pool, parking, etc

the spa facilities are available for the duration of your whole stay.

have been to the bernardus spa & lodge several times

a few hairs in the bathroom oh and btw. the spa is out of operation until june.

there's also golfing, heated pools, spa and restaurants/bars

also the spa is still not open, they will do only massages and the amenities (sauna, stream room, jacuzzi

were a bunch of extra charges and taxes on both the room and room service, and while this is common in the us

we were not aware of when we booked, resort fee of $29 plus 12% tax for the benefit of using pool/gym/valet/golf

were a little lacklustre and spa information was very unhelpful

the view from our room was amazing, the spa services were excellent, and the staff was very attentive

the staff at reception is exceptional - staff is responsive over email - resort grounds feel spacious - hydra

suites over look the parking lot

property, beautiful grounds, lots of activities, kids friendly

place for a weekend getaway, well appointed spacious room that have comfortable beds

booked a package deal directly through the cvr website which included wine and spa treatments but front desk

we are greeted with some sort of unique soaps and shampoos which can be kind of fun for a mini-spa like treat

the location was excellent. the staff were very helpful and the pool and spa was perfect.

the pool/spa was relaxing, not crowded

there's plenty of parking and the rooms are nice

the pool is incredible on a hot day and the pastries were a lovely touch in the morning

appeared to be short on staff as front desk staff was also tending the kitchen, washing dishes, answering calls

the only issue was the bathroom fan did not work and a panel came off the gas fireplace

parking spaces could have a limiter so i wouldn't scratch my car's bumper on the end of it, where a

very friendly staff, spacious rooms, 2 outdoor spa baths, and awesome location!

the view from the forth floor spa was outstanding

at the ocean enjoying our morning coffee on are private balcony close to restaurants and a a spa on top of the

the spa on the 4th floor is a beautiful touch

a nice partial view of the marina and could hear the seals from our room which was a hit for the kids

loved our stay in the harbor view room, amenities were on point and the spa service was ideal

location, views of the bay, congenial staff, adult spa on roof-deck, food & beverages, breakfast at schooners

sadly the spa was completely booked for that weekend - check way in advance.

the facility and staff truly treat you like royalty. the spa and gym services were top notch.

the restaurant was delicious and spa and jacuzzi is amazing

the pool and spa area is smaller than we're used to, but it was still fine.

the pool and spa was fun with the kids .

pool was just a lap pool, high valet parking charge

the pool and spa was fun with the kids .

room service was really good and really quick

the best thing about portola hotel & spa is the location in my opinion

of the pool and spa were kind of inconvenient (across the courtyard and through the door to the

spa services were great

the spa was charming, clean, and spa services were exceptional

spa was great too

breakfast is amazing

my room with fireplace was clean comfortable and well decorated

good location kids liked waffles for breakfast. large room

breakfast was good

breakfast was nothing to write home about. i was hoping for fresh fruit in ca.

spa is outdoors, so it was closed

arrived on tuesday and wifi was out all day wed, returning thursday

free breakfast had good options

this hotel states that it s pet friendly (which is awesome) there wasn t any areas that allowed our dog to

good breakfast

big clean room with a very comfortable bed and a huge spa like bathroom

very clean, nice pool & spa and great staff

we used the pool and spa and the area was clean

the pool and spa were clean and well kept up

you could do your own laundry and hotel was close to shopping centers

i wish i could ve stayed longer as the pool and spa services are opening up but w reservation only

were unable to utilize the spa due to no available booking

my husband and i will be returning to utilize the spa and dining

they have an onsite day spa and pool

we had the 2 queen beds and the room came with a fireplace, nice touch