fireplace made a clicking noise

the quiche breakfast, which was included in the rate

no other facilities really (no pool, gym etc..)

rooms at the lower side of the property has been remodeled, but the bigger room above parking lot is nice for

breakfast was delicious and delivered on time

bathroom was oddly configured and the water pressure was really low (took forever to fill up the spa

spa closed in the morning until 9am

i requested the room with a fireplace and spa tub, which we couldn't use for the 1st night

we stayed on first floor next to spa and sauna

outdoor spa area wasn t inviting, jets not working, so we didn t use

the the pet friendliness and atmosphere of this place, we felt welcome and comfortable

there is a welcoming fire in the fireplace

and fireplace

breakfast served every day, buffet style, on a small table there were 3 pans of warm items; first,

pet-friendliness is superlative

got the wifi to work

the staff, the size of the room, the location, the price, free parking

parking was very limited

great location, very cute and comfortable! the parking lot is also a plus.

was giving the wrong information to connect to wifi

the spa tub. location.

fireplace did not work, gas was not turned on

parking was limited, one could hear people in next room talking and fireplace (nice) had no instructions

bed was fabulous and super comfy, the room was amazing with large seating area and fireplace, the bathroom was

reason we booked the hotel were the big lingers with a fireplaces but you were not allowed to have a drink

and spacious location of the hotel is amazing, walking distance to shops and restaurants on site parking was

wifi never worked. desk clerk essentially lied to me on this issue.

the whole town of carmel was rammed so it was great to have our parking sorted and be able to pop back to the

continental breakfast was served in individual picnic baskets for each room!

location in downtown carmel, but also has parking available, so that was a huge plus

in this price range, i'd expect there is a spa and/or gym

the room was large and enjoyed the fireplace. the bed was comfortable and bathroom large too.

everything of the property, shining clean room and bathroom, comfortable bed and bedding, decent breakfast,

the wifi is not good

clean, well located, wifi fast and breakfast simple, but efficient and delicious

our free wifi was cut off a couple of hours before check out.

had a great area to sit next to fireplace & offered sherry

parking can be difficult as there are no assigned spaces for the inn

spacious loved fireplace

wifi was really poor i didn t have any luck in using it unfortunately

old wooden staircase when people come and go no privacy spa tub only for one small person room close to street

didn t even try the spa tub as our experience with the tv and fireplace were so bad, why get disappointed

staff, great location, spa tub with tv in the bathroom, comfortable bed, very clean, cute deck with chairs

booked the top one for the view and the spa tub

breakfast excellent. room spacious and comfortable. nice bath and spa tub.

from the outside, after reading the reviews and seeing pictures of the premium king room with the spa tub-- we

the room was graceful, timeless, quiet and romantic with thick, lush bedding, a separate spa tub, fireplace

cosy, with a big spa & homely touches.

the fireplac, spa tub and very comfortable bed were perfect

the room was graceful, timeless, quiet and romantic with thick, lush bedding, a separate spa tub, fireplace

the spa in our room was fantastic, as was the fireplace.

i returned from the spa at 830 pm and had to walk several blocks in the dark and even then i got the last spot

very quiet, parking, wonderful location very walkable loved the spa tub.

loved the spa bath, fire place and the comfy room and bed

loved the kitchen

aware the carpark is shared with patrons of brophy s tavern (although there was ample street parking at the

5o'clock drinks on the house, continental breakfast provided free of charge, very accommodating hotel, made us

for walking in town, bed comfortable, ,nice cheese and wine in the afternoon and wonderful breakfast

parking was difficult

parking was a little tight

location of this room had a view from the door and window of the stairs and pool-spa pump system with chemicals

extremely homey feeling large room fireplace

there s a fireplace, a mini kitchenette with everything necessary and so much space for a family, with two

free wifi and the pool/sauna areas are well-kept and clean

the staff was so friendly and our room was large with a fireplace and a balcony overlooking the ocean

nice resort touches like chocolate covered strawberries, relaxing spa sounds/ music and

the room had everything in a spa type setting

the hotel has a spa type atmosphere, i think that could be expanded on

rooms were pleasantly decorated; and location is quiet. spa bath.

location in the town, amazing view of the ocean, love the basket breakfast delivery, fireplace was amazing,

great court yard with spa and fireplace area

beautiful views, comfortable bed, beautiful outdoor lounging area with spa

we relaxed at the out door spa and enjoyed a nice fire too

the spa patio is a must visit

i love the little spa area

spa not available..continental breakfast not available. needs updates on information.

wifi is not good

room provided kitchen,which i asked for so i was able to do my own breakfast and dinner for me and my employees

didn t have signal on my phone but the property provided wifi so the problem was fixed

everything, early check in

they place a lot of emphasis on their spa and the bathrooms

the rooms are very well arranged ; nice bar and terrace; good

parking is easy and close

gym was very small and the equipment was not fully functional - breakfast could have been a bit

but when we checked in they put us at the back of the hotel, actually above the laundry room

room was amazing, breakfast fantastic, pool and spa were top notch 10/10

pool and spa were great

husband and i came back from the spa starving and everything was closed except here at our hotel

the swimming pool and spa look very nice

wow!! it's like a spa getaway

the spa and pool are heated, always warm for swimming

i got a room with the spa which was a little more expensive than the regular rooms but i didnt regret spending

the location and having a spa bath in the room was a treat

disappointed that the spa was not hot, pool was warmer, the spa looked cloudy and needed cleaning

the bed was a little squeaky and the spa jets were blowing out some dirty mold pieces

that pool and spa was. closed do to covid

the pool and spa were exactly as described - heated pool :-) - walking distance to downtown

loved the spa i will def stay there again

bummed that the pool and spa were closed.

walking distance to restaurant s and pier pool and spa great

pool and spa were enjoyed by the family, and no problems

enjoyed the pool and spa with the grandkids

really like the hot spa and cool indoor pool

great place... laundry service really helps

convenient location, great rooms (we had 2 queen beds with a fireplace), a really good pool (we had a long west

cost of the rooms (spa room at 350 and double at 160) was way over the top

the rooms were a little cool with only a spa e heater

sauna wasn t working and no spa or pool.

the parking was easy once inside, finding the entrance on approach the first time is tricky

tight parking. ice machine was inconvenient

very clean, nice pool & spa and great staff

the pool and spa were clean and well kept up

we used the pool and spa and the area was clean

big clean room with a very comfortable bed and a huge spa like bathroom

breakfast is good and delicious room is clean and comfort location is good for the sightseeing and

i wish i could ve stayed longer as the pool and spa services are opening up but w reservation only

they have an onsite day spa and pool

my husband and i will be returning to utilize the spa and dining

were unable to utilize the spa due to no available booking

gym is smallish but that said, i only shared it once and it was perfectly adequate for me

spa was great too

of the pool and spa were kind of inconvenient (across the courtyard and through the door to the

spa services were great

the best thing about portola hotel & spa is the location in my opinion

the spa was charming, clean, and spa services were exceptional

spa is outdoors, so it was closed

would have loved a pool, and there was quite a bit of street noise during the day (no problems at night)

the size of the pool

analog tv only, wifi very spotty in the room, most of the time not working

like it all, quaint looking, clean, spacious rooms, fireplace in room, hot tub on property

location is great. service was solid. spa was nice. fireplace in the room was a nice touch.

was not the best for --- a night no microwave, not even a spa tub i could of stayed in santa cruz for --- night

there is no spa or even a gift shop on site

spa tub and ocean view, both were excellent

no spa facilities on site sea fog

room was nice with great ocean view. room also has nice tub and a good kitchen.

nice apartment layout + wood fireplace in apartment + comfortable bed and sofa bed + well stocked kitchen + free

clean and kitchen

we had a fully stocked kitchen, sunny deck and jacuzzi tub for two

of the room and layout, fireplace, gorgeous view, good food, champagne at arrival and free candies, parking

a few hairs in the bathroom oh and btw. the spa is out of operation until june.

also the spa is still not open, they will do only massages and the amenities (sauna, stream room, jacuzzi

there's also golfing, heated pools, spa and restaurants/bars

wifi was spotty

pool and activity area closes too early (9pm)

i wish there was a spa in the pool area or the room tubs to be a bit bigger.

nothing. i'm happy to hear that planning is underway for a new spa with hot tub.

some day it would be nice if the lodge would build a new, world class pool area with adjacent spa facilities,

spa services were great

fees) ; mini golf on real grass with a reputable size and challenging, pickleball, pool (heated), gym, fireplaces

the view from the forth floor spa was outstanding

at the ocean enjoying our morning coffee on are private balcony close to restaurants and a a spa on top of the

very friendly staff, spacious rooms, 2 outdoor spa baths, and awesome location!

the spa on the 4th floor is a beautiful touch

view, nice breakfast, comfortable bed and very friendly staff

spa is under 'renovation' (somehow it almost sounds like good news

pool and spa were closed and tore up

the rooms at the top are on a hill, as are the parking spots, so be cautious with parking your car

wifi was free but was awful

plenty of parking

the fireplace was a plus during winter! the kids loved the waffle machine during breakfast.

also, we didn't bring a pet, but the fact that this hotel is pet friendly was very evident

having to pay for parking; couldn t get ev chargers to work.

our room was lovely and adequately fit two adults and two younger kids

if you have a pet, they had a real easy access for those rooms

loved our stay in the harbor view room, amenities were on point and the spa service was ideal

sadly the spa was completely booked for that weekend - check way in advance.

the restaurant was delicious and spa and jacuzzi is amazing

location, views of the bay, congenial staff, adult spa on roof-deck, food & beverages, breakfast at schooners

the facility and staff truly treat you like royalty. the spa and gym services were top notch.

spa was dirty and we could not go into it

pool was great and the spa even better

the spa was nice

need towels in pool/spa area so guest doesn't have to use

tv did not carry golf channel

the pool and spa area is smaller than we're used to, but it was still fine.

the pool and spa was fun with the kids .

room service was fast and friendly - they even sang a song over the phone as an early morning

$31 a day for parking my car??? $11 for a kids macaroni and cheese that came from a box??

would like a two queen bed option (traveling with 2 kids)as the doubles are small for kids to share

spa wasn't operational in the morning and was cool, extend the spa hours would be better if the spa

the spa was very nice the exercise room was clean, the ice machine was easy to access

listing for the property says there was a spa and sauna

spa was closed for renovations

the spa is a nice plus

didn't work microwave didn't work for all functions spa and sauna already out of order since covid - time to

great spa bath in the room

suit was very spacious and clean

their spa an sauna is unusable

couldnt remove the text on the tv screen. no pool or functioning spa :(

spa tub, the kitchen area that was stocked with plates was a sweet surprise and also the extra room

spa tub room is awesome

the spa tub was a blessing to my sore muscles

very nice room, friendly staff, and what a spa tub!

the spa tub,great staff,kitchenette, extra room, spacious rooms.price!

itself was huge and really beautiful, with a comfortable bed, two sitting areas, a fireplace, a spa bath and a

bathroom was also excellent great spa sized tub and lovely lily of the valley scented soaps

the friendly staff, cozy room, location, and food, and the spa tub

the breakfast was nice

amazing staff beautiful room delicious food brilliant parking