was not as expected and spa was not available for use

constriction and spa not wsrm

the pool and spa were closed. this should have been mentioned in amenities description.

we wanted to use the spa but it smelled really bad in there so we didn't go.

the paint and wallpaper in the hallways looked chipped and worn, the spa was broken and labeled as closed for

the free breakfast was good with lots of options and the in-room wifi was stable and fast enough for streaming

our room was next to laundry

gym and sauna are open

great price. great location. great breakfast. will stay again when in the area.

comfort, staff, check in, comfort, quality of tv and reception, shower, parking, freeway access

hot delicious breakfast, comfy beds, microwave and fridge in our room, and the gym facilities.

great facilities and a new hotel. rooms are spacious and super clean. breakfast was good!

indoor pool was heated

location was great and walmart was just around the corner which was very great since we had kids and needed some

the hotel staff was amazing and very helpful, indoor pool was a plus also the breakfast was great and they had

the pool and spa were also fantastic amenities

location, beach, spa treatments and the staff

it just made it easier to get to and from the main office/ spa and your car

some of the facilities are still closed (pool, spa & restaurant) due to covid-19 but totally understand

on site restaurant and spa service was convenient

the salt water pool and spa were amazing

pool and spa wonderful

we didn t get in the pool or spa but they were both clean and the water was warm

the pool and spa area were beautiful

the fact that the spa (hot tub) was barely warmer than the heated pool was quite disappointing

didn't work microwave didn't work for all functions spa and sauna already out of order since covid - time to

their spa an sauna is unusable

suit was very spacious and clean

couldnt remove the text on the tv screen. no pool or functioning spa :(

great spa bath in the room

i wish they had more spa rooms available!

the spa was very nice the exercise room was clean, the ice machine was easy to access

spa wasn't operational in the morning and was cool, extend the spa hours would be better if the spa

everything was great except spa needs to be reopened soon other than that no complaints

spa was closed for renovations

need towels in pool/spa area so guest doesn't have to use

the spa was nice

pool was great and the spa even better

spa was dirty and we could not go into it

wifi unfortunately does not work

spa is under 'renovation' (somehow it almost sounds like good news

pool and spa were closed and tore up

wifi barely worked after my first day

wifi didn't work

wifi had excellent signal, the staff was beyond nice, lots of cable channels, comfy bed.

if pool and spa was close

microwave in rooms there wasn t advertised year around heated pool wasn t spa was colder then pool asked

pool and spa were not clean

the pool was not clean, spa wastapes off like a crime scene

there was an outdoor pool but the spa was not working

the spa tub was perfect water was nice and hot

was expensive $200 per nite, not well maintained, broken furniture, spa tub fixtures very hard to operate, huge

bed was very comfy, spa tub in room was lovely, cleanliness appreciated, but the view from the large windows

you can t use the kitchen and there were not enough dishes (mugs for coffee

i didn t have wifi during my entire stay

the pool and spa area is smaller than we're used to, but it was still fine.

the pool and spa was fun with the kids .

no microwave or fridge in the room, making it harder to travel with little kids.

proximity to the aquarium, heated pool, modern updated decor, on-site restaurant, crib

couple of my guests slept on rollaway beds intended for kids ; uncomfortable

loved our stay in the harbor view room, amenities were on point and the spa service was ideal

sadly the spa was completely booked for that weekend - check way in advance.

location, views of the bay, congenial staff, adult spa on roof-deck, food & beverages, breakfast at schooners

the facility and staff truly treat you like royalty. the spa and gym services were top notch.

the restaurant was delicious and spa and jacuzzi is amazing

at the ocean enjoying our morning coffee on are private balcony close to restaurants and a a spa on top of the

the spa on the 4th floor is a beautiful touch

very friendly staff, spacious rooms, 2 outdoor spa baths, and awesome location!

the view from the forth floor spa was outstanding

we have an electric car and had some problems figuring out how to use the ev charger in the parking lot, but

i already mentioned the fireplace in the room which we really enjoyed

no laundry facilities. no room service.

very clean, and welcoming of our pet

location was great and the room was spacious and lovely with a working fireplace!

just nitpicking. but the breakfast portion didnt have any bacon haha

the friendly staff, cozy room, location, and food, and the spa tub

bathroom was also excellent great spa sized tub and lovely lily of the valley scented soaps

itself was huge and really beautiful, with a comfortable bed, two sitting areas, a fireplace, a spa bath and a

fireplace

room was lovely with a fireplace, a partial view of the sea, total privacy and quiet

there's also golfing, heated pools, spa and restaurants/bars

a few hairs in the bathroom oh and btw. the spa is out of operation until june.

also the spa is still not open, they will do only massages and the amenities (sauna, stream room, jacuzzi

kids activities

very slow wifi could not easily stream or send larger files (

of the pool and spa were kind of inconvenient (across the courtyard and through the door to the

spa services were great

spa was great too

the best thing about portola hotel & spa is the location in my opinion

the spa was charming, clean, and spa services were exceptional

spa is outdoors, so it was closed

- laundry is collected at 8am only and this wasn t communicated to us meaning we could avail of the

room was large and well-appointed with a fireplace and balcony

is covid rules, so no breakfast (but they had small bagged goodies), no hot tub, no firepit

the wifi signal is not good enough

with in a few minutes walk, you can reach the sea, the laundry, and many restaurants

was nice to have a made-to-order hot breakfast instead of cold muffins and bagels

limited off street parking

the breakfast and afternoon tea in the lobby is very enjoyable with the decoration, fireplace, and the music

the breakfast & free cookies are good

arrival but liz took care of us beautifully and upgraded us to a wonderful second floor room with fireplace,

it was a not a problem for us, but during the day (9-6 pm) parking is restricted to 2 hours which may be a

liked our room with cozy fireplace

great breakfast, nice location,easy parking

place to stay - cheese and wine, cookies, great breakfast

the pool and spa were clean and well kept up

very clean, nice pool & spa and great staff

we used the pool and spa and the area was clean

big clean room with a very comfortable bed and a huge spa like bathroom

hotel was lovely, bed was comfortable, pool was clean & we really enjoyed our stay!

i wish i could ve stayed longer as the pool and spa services are opening up but w reservation only

my husband and i will be returning to utilize the spa and dining

were unable to utilize the spa due to no available booking

they have an onsite day spa and pool

parking fee and pet fee if my dog is 6lbs service dog

the bathtub was dirty especially around the spa jets

the hotel made it up to us with a nice room but i wanted a spa tub

quiet the spa and pool area oh and the brunch was great!

the pool and the spa were great

spa bath and size of property

sauna wasn t working and no spa or pool.

cost of the rooms (spa room at 350 and double at 160) was way over the top

the rooms were a little cool with only a spa e heater

the parking was easy once inside, finding the entrance on approach the first time is tricky

night clerk was rude to one of my friends who had a question about wifi password

the only thing that didn t work in our room was the spa tub. but we still made the best of it.

most of the rooms were akin to attached cabins - some with fireplaces and spa tubs

room was cute, cozy, and relaxing (had the king room with spa tub)

all the amenities we used were in working order, including the spa bathtub

spa bath, location

the spa ..big room ..and decent breakfast

clean up the pool more and better access to it from inside then having to go around

always look forward to the pool however i must have overlooked that it was not an indoor pool and unfortunately

i like the breakfast

not enough breakfast options

pool and spa were enjoyed by the family, and no problems

really like the hot spa and cool indoor pool

enjoyed the pool and spa with the grandkids

covered heated pool and jacuzzi was nice as well

laundry facilities available were much appreciated