the 12' ceilings are lovely, the room was really nice, the staff were great, the restaurant and spa were

in the immediate area, but for a short getaway it was lovely to stay at the hotel and visit the spa and restaurant

everything including the spa treatments

the spa was helpful with relaxing

the room was lovely but there were spots on the rug and the top of the fireplace was very dusty

the place was easy to find, parking very close and the room was well appointed

the room was large and comfortable. it was also a quiet building with lots of easy parking.

room was very nice and comfortable, parking was easy and although check in was off site, it was easy and quick

to have the bar and restaurant downstairs travel with

wifi was not good at all

internet wi-fi in my room dangerous outdated gym, and only 2 equipment machines dirty our

made my way home from work and kids and i slept till saturday morning

they accommodated our two dogs but we were not put in the pet friendly rooms upon check -in

room service closed before 10

swimming pool, good view.

dog friendly, great breakfast. pool was warm!

nothing it was all great sucked the pool was closed tho

didn't have a chance to use the pool but it looked lovely

nice size room, pool and breakfast hours are great.

gym.

spa tub didn t work, small pillows, peeling wallpaper in bathroom

spa tub was rather small, the view sucked lol

we had a deluxe room with a spa tub and the room was very spacious

i wish there was a complimentary breakfast but there was none and the spa is closed tuesdays so that was

spa no longer on site - just moved no restaurant to eat in - just the bar huge potential as all the

as swimming pool and one coffee shop not available and part of lobby a construction site, unacceptable to

breakfast was excellent. location was perfect. very clean.

- location - easy parking - wifi - firendliness of the staff

there were no ice machines working, we couldn t get through to order room service

clean, quiet, and recently renovated. free parking.

there is a full service gym attached to hotel

breakfast was excellent. wish poor and gym were open

are well appointed, staff is great with plenty of free parking

fault at all, was how parents of some of the sports teams that where staying there let there kids run around

parking is good too

swimming pool and spa areas, arcade area, convenient location

staff & spa was closed.

breakfast lovely staff shame when checking in that we weren t told the spa wouldnt be working for duration of

room and pet friendly. staff was vary accomidatling.

no waffle station which disappointed the kids

beautiful interior warm pool friendly staff excellent value for the money

breakfast had almost no options for diabetics and the kitchen staff was rigid

no utensils for the kitchen

laid more for included breakfast 1 was 2 adult and 2 kids

nice restaurant and bar in the hotel that serves breakfast, lunch, and dinner

1 handicap parking, lot was icy, hallway in room too tight for walker, bathroom too small for walker, toilet

lots of parking

hotel & gym were very clean, and our room was very comfortable

it is actually very comfortable to have two rooms and a full kitchen( even though i did not use it)

breakfast had a variety of choices and everything was fresh

the spa is excellent

4 water flumes, wave pool, spa area

the americans spa resorts waterpark

wonderful spa and staff

water park , the arcade and def the spa !!!

i was hopping for a bigger bed included with the spa bath

put us in the room with the spa tub. took up too much space in the room and we didn't use it

we got the spa room with jacuzzi tub . the room was a bit small .

spa tub only fit one

a refrigerator & microwave, as well as cable tv & strong wifi in the room

although i find extra 20 per day to be quite ridiculous considering it was 45 for the king size spa suite but

loved the heart shaped spa tub and the price and parking charge were amazing for the location

clean facilities staff is very friendly love the spa bathtub and a great continental breakfast as they have a

we used the large spa bath and it was very relaxing

the spa in the room.

the room was spacious and clean, and the spa tub is a wonderful amenity

pool could use some landscaping?

beds were comfy, room was clean, pool was clean, generous parking space

stayed in the family room which is larger than the standard room and included a kitchen

i asked hotel staff if they had laundry facilities and pleasantly learned that they did they are coin operated

my partner and i enjoyed our stay in the spa room with patio

during booking it was communicated that pool and spa facilities are open but when i reached they were closed

spa bath. pool room

the room was a good size with an amazing spa bathtub

large room with spa bath close to amenities

with the spa tub had a heart shaped tub big enough for two people but the knob to turn on the jets didnt

spa tub wasn't working hardly at all i would say about 20% water wasn't hot enough to soothe sore

also wasn't able to enjoy the spa tub due to no hot water

not use spa tub - taps dysfunctional but did eventually manage to get the tub filled and then when jets

upgraded us to a room with a spa bath. it was great.

spa bath

is a little dated, bit of a smokey smell hot tub/spa was not in use, bed was not the most

when arriving, the staff were kind and helpful. i booked a spa room. the room size is large.

the red heart shaped deep spa tub surrounded by mirrors sat up from the floor to allow easy access to step into

we enjoyed stay at the hotel . specially spa bah. staff is so nice

the pool and spa was closed and there was no info about that before booking

no hot spa at the pool

a hassle did not like the girl on crutches begging for ciggerettes did not like that the only room service was

the cleanliness of the room and room service it's was wonderful.

wasn't clean and room service not good, all the locks inside the suite wasn't working, some power outlets was

wifi poor, need more options for breakfast

free parking on the spot

the pool is under construction

it was very quiet for sleeping. good wifi for watching a movie on my tablet. very lovely towel.

only thing that i didnt like was the pool was down

loved the double spa tubs in the atrium!

i booked a room with a king bed and a spa bath and i got a room with 2 beds and a regular bath

the pool and spa amenities are very nice

the spa was on reconstruction

loved that everything was in place regarding covid-19,we were able to enjoy the pool without any worry the pool

price was reasonable, easy to find, and parking was

the breakfast items could be better and the room bigger

no cartoon channel for the kids

the wifi kept cutting

staff friendly, breakfast excellent, car parking excellent rooms were comfortable. ac was great

spa tub was excellent, we received a complementary upgrade and it was amazing

spa tube was with a stain on the middle, i think it s because of a lot of use and it should be

it had an extra big spa bath

spa tub was not so clean should be cleaned more often

i loved that we had the spa tub in our room, it made the stay even better!

we had a spa room and it was fantastic

the spa tub was very nice, the bed was very comfortable, and the bar fridge was quite large

spa tub was newer and bed was comfortable

clean room. spa tub worked great

then i went to run water in my spa bath and it took 3

it was pet friendly but i feel it wasn't

pet friendly, which is really nice

the location was perfect, the staff helped with my husbands wifi issue.

pet friendly and closer to a wide variety of restaurants

pool was broke and no balcony but nothing is perfect :)

the bath spa was

also free wifi and cable great

so i didn't go back to stay that night, and i rather stay in the casino until 7am to go back to get my stuff

comes with free wifi, has a pool, and has basic cable channels

kids loved the pool

the room had a spa bath, and of course, we went full bubble bath mode

also got the spa room with the tub and the jets weren’t working

not all the sprays on spa bath worked

spa tub was amazing after all that walking

good clean room, nice personable owner. large spa tub. close to downtown

the spa jacuzzi tub

rooms with a nice spa close to casino

pool wasn't working

wonderful personnel, great location, wifi, parking, spacious rooms, coffee.

we were even woken at 4:44 am by loud dripping sounds from outside the window, likely from the ev charger

the spa bath was so relaxing

i was not in the 6 th floor spa room

there was not enough heating in the room the spa bath in the room was different from pic

spa time!!!

i was not in the 6 floor spa room

jacuzzi spa was nice! great location, can walk to anything.

i did not get the spa tub requested. the sheets were ill fitting

great free breakfast

no sauna or pool or hot tub, one of those would have made it more enjoyable.

no pool

didn t bother using the spa tub for mainly that reason

staff, clean room, sturdy furniture, spa tub large and functional, quality towels and bedding

spacious room, spa bath was great. right beside a tim horton's.

spa was good

to be honest nothing like the photos on web site only thing that was ok was the spa bath but even then plug was

bed was cozy, room was clean, spa was perfection, staff was so nice

amazing pool and spa on location, clean and beautiful place

a lovely hotel with great spa and pool

with spacious rooms

spa was not all i expected i got a massage expecting it to be something it wasn t 65$ for 25

the pool/spa after a cold day outside, coming in and swimming and then using the hot tub was a treat

spa , pool , our room with view of city all excellent, did not use the arcade but it brought back

spa tub was the stress relief needed.

chlorine in spa hot tub was so overwhelming and irritated everyone's eyes - it was not enjoyable

pool gym game room restaurant

spa tab is too high with just 1 step

spa tub does not work properly

hot spa tub, free parking, coffee in room, microwave and fridge

big spa bath and full seperate bathroom with windows

spa bath was amazing

we loved the spa tub

wifi not much on the tv and housekeeping could do with a shake up though it did get better during

more channels on tv for kids.....

tv did not work, wifi is slow

free wifi is nice and complimentary coffee was great

no elevator or spa jacuzzi

rooms are big and the pool looks very enjoyable ( we didn't had a chance to go in it)

i was travelling alone with two kids and would have been so lovely to spend some chill time by the pool rather

pool closed

location was so close to new casino and the falls

though the website states there is a spa and heated indoor pool, we were unable to use either as the spa had

in washroom was falling apart; luggage in staircase which no one cleared out for at least 2 days; spa

the gym they have is not much a bike a treadmill and eliptical and would be great that they even offer

the tv couldn t connect to wifi

bed was comfy, the sheets looked clean, and the tv and wifi worked well

comfortable beds, spa tub and a great shower. loved the falls view.

the room was well-maintained and the spa bath was a fantastic experience

loved it wowww my kids too big rooms

pool was very nice to relax in and have the kids play in the family pool

loved the room and the gym!!

the pool area was very nice but i would have expected a jetted spa for the price

they upgraded our room but no hot water so couldn't use the spa anyways

we had to pay for parking and a spa fee

the smell of chlorine from the indoor swimming pool.

also my kids finished swimming then we had to wait for the staff to come open the door due to the card not

amazing property and service! also spa and restaurant were outstanding!

spa is on deck for round two

rooms are very big and clean, spa and restaurant on the property

the modern atmosphere made the room cozy and comfortable had a fireplace in the room and was very spacious, the

, just the spa message inside the hotel is so pricey and thus is not related to the hotel at all or its staff

the pool and spa area needs cleaning :)

chair needs modernizing too heaven tpo pull and sit also no wheelchair door accesibility for pool door heavy to

we arrive at 12 pm, and the staff allow us for early check in

pool, hot tub, staff, beds were very comfy, room size was nice, was very clean, all staff very

most hotel allows half an hour to an hour early check in

the location was very convenient for everything, tim hortons, main strip and the casinos.

amazing location which is centre of casino, clifton hill, club7

i didn't have breakfast. it was extra $10.

walking distance to clifton hill, casino, and restaurants

paid an extra $30 for breakfast when we booked which consisted of a banana, juice box and a granola bar each in

the spa , swimming pool, and restaurant

i like the location. the hot spa tub it was amazing.

location close to the falls, we stayed in the jetted tub king room with a balcony and large spa bath big enough

breakfast buffet hot food not even warm and when i asked to order it fresh they went to buffet and

nice pool area

was a tour of niagara falls highlights available for hotel guests, the hotel restaurant, and the spa tub in our

was perfect from the location,the room, the bed ( super comfy), and we especially enjoyed the spa bath

also having the jacuzzi spa tub in the room was just the icing on the cake

spa tub was amazing, big clean rooms - amazing location only a 2 min walk from the main town and

water for the spa couldn't hot enough

room was updated and clean, pool was neat(did not use it, but it would be good if we went back with our kids,

room, air conditioning worked well, good location, pool is small but we had it to ourselves for over an hour

was small for kids only

to get ice you had to go upstairs to laundry room

the location is perfect for visiting the falls casinos and everything around clifton hill

skin floating in the spa area of the pool with the grey nasty water

the heated pool and hot tub/spa were very relaxing

pool and spa were well-maintained and a nice size

and spa water was dirty

you are left standing in a pool of water unless you hold the lever down with one foot while you stand with the

nice spacious room

the pool was great the hot tub and sauna were extremely fabulous. felt like a spa vacation.

we had a room with a spa tub and would of liked more towels.

whirlpool spa inside the room was awesome

the gym could have been opened earlier for those of us who get up early.

the pool and spa are very nice

the spa tub jets were weak. no coffee maker in room and no decafe in the coffee stop downstairs

the view was spectacular and the spa bath was huge. clean friendly staff and very helpful.

room was spacious with large windows, and we had an excellent view of the falls

rhe spa was so clean

we did not get time to use the spa /pool facilities etc to comment upon those

the pool was cool and the spa to hot for me.

room service was on point, it was quiet and relaxing

room service was great

missing was a kettle & microwave esp family with small kids that only eat foods from home.

the hot tub in the suite was lovely, and the water therapy spa was everything that i needed

beds,the view,and the spa was my favorite

spa wasn t working properly.

limited use of spa facilities. you need to pay extra to make full use of spa.

spa bath

vending machines were all closed, no clean towels everyday, pool and spa was closed

the room had hair on bathroom floor and the jets in the spa bath looked very dirty as we were scared to use the

the swimming pool was perfect for kids and a spa for us to relax

the spa tub how close it is to clifton hill

the main objective of our visit was to use the pool and spa area

wished spa hot tub had been working. more variety at breakfast like pancakes and waffles.

amenities offered like the spa were broken the pool was small and the sauna was horrible

broken elevator, ice machines and the spa has been broken for 3 or more years

and quiet the staff was helpful and friendly and very close to all attractions free breakfast and parking

they couldn t get the wifi to work