swimming pool and spa areas, arcade area, convenient location

staff & spa was closed.

breakfast lovely staff shame when checking in that we weren t told the spa wouldnt be working for duration of

it's a go to pick for myself and when i have my kids

charging is available free breakfast included pet friendly indoor and outdoor pool game

nice size gym and equipment for this hotel

very clean, friendly staff, kelly was amazing. pet friendly and did not smell.

breakfast was typical of most hotels. a little crowded and some wait time.

- location - easy parking - wifi - firendliness of the staff

restaurants were good, breakfast ok

location, staff, pool, breakfast, pet friendly

people want to relax or have some quiet time, but it won't happen if there are a bunch of rowdy kids (or adults

i like everything but i wish there was an outside pool.

food was delicious and parking lot clean and well signed

breakfast was very nice had what we would like to eat

the lights were out for a whole day and no wifi working for a whole day

men in the pool swimming laps so there was no room for the kids to play

2 tvs so you could put kids to bed and still stay up

excellent place, free parking, fast wifi, clean & roomy suite, comfy bed, highly recommended

the staff are most welcoming, helpful and knowledgeable and the room service food, excellent with big portions

the spa was also excellent

the spa facilities are excellent and the staff efficient and helpful

room was spacious and the bathroom was elegant; the food and service at play was fantastic, and our

the spa & fitness club are amazing we liked the restaurants excellent food & service friendly &

spa staff conceiige

not closer to the lake and a spa .

the comfy beds and pillows, the spa on the ll is where it is at

i hope you would change the spa water more often. the water doesn t look clear.

spa and pool is basically a small room, no changing rooms, nothing special

they can remove the spa and jacuzzi tub. it took up space and kind of weird.

apparently in the midst of renovations, the present state is disgusting - the hall walls and carpets are extremely

i love it here, love the swimmering pool enjoy my stay and feel well

no crowd, no kids in pool (the water temp should be higher in winter)

the pool was currently closed for renovation

room service staff friendly and we received our meal quickly and it was hot

in the immediate area, but for a short getaway it was lovely to stay at the hotel and visit the spa and restaurant

the 12' ceilings are lovely, the room was really nice, the staff were great, the restaurant and spa were

everything including the spa treatments

the spa was helpful with relaxing

the room was lovely but there were spots on the rug and the top of the fireplace was very dusty

the venue is in the heart of jordan village with convenient parking across the street

clean, spacious, good location, free parking

at this cute hotel - clean, well kept room, kind check-in staff, bottles of water provided, easy parking, and

a scenic location as it has no garden etc and rooms overlook parking lot

to have the bar and restaurant downstairs travel with

put us in the room with the spa tub. took up too much space in the room and we didn't use it

spa tub only fit one

i was hopping for a bigger bed included with the spa bath

we got the spa room with jacuzzi tub . the room was a bit small .

lots of parking

the americans spa resorts waterpark

water park , the arcade and def the spa !!!

4 water flumes, wave pool, spa area

the spa was excellent and their massage therapist did a great job

the spa is excellent

the spa in the room.

although i find extra 20 per day to be quite ridiculous considering it was 45 for the king size spa suite but

loved the heart shaped spa tub and the price and parking charge were amazing for the location

we used the large spa bath and it was very relaxing

clean facilities staff is very friendly love the spa bathtub and a great continental breakfast as they have a

the room was spacious and clean, and the spa tub is a wonderful amenity

stayed in the family room which is larger than the standard room and included a kitchen

parking near the ronin and the berakfast

there is private parking available at the property which is an added advantage too

it is just there is not a lot of rooms with the kitchen so we stayed at the same

large room with spa bath close to amenities

during booking it was communicated that pool and spa facilities are open but when i reached they were closed

spa bath. pool room

the water in the spa tub leaks out the drain, so i had to put more water in, but i still enjoyed the tub

the room was a good size with an amazing spa bathtub

upgraded us to a room with a spa bath. it was great.

not use spa tub - taps dysfunctional but did eventually manage to get the tub filled and then when jets

also wasn't able to enjoy the spa tub due to no hot water

spa tub wasn't working hardly at all i would say about 20% water wasn't hot enough to soothe sore

with the spa tub had a heart shaped tub big enough for two people but the knob to turn on the jets didnt

when arriving, the staff were kind and helpful. i booked a spa room. the room size is large.

spa bath

we enjoyed stay at the hotel . specially spa bah. staff is so nice

the red heart shaped deep spa tub surrounded by mirrors sat up from the floor to allow easy access to step into

is a little dated, bit of a smokey smell hot tub/spa was not in use, bed was not the most

no hot spa at the pool

the pool and spa was closed and there was no info about that before booking

clean, pet friendly, good location

and no, that doesn't include room service or in-room

the gym equipment is worn out and outdated

great tv and free wifi

it had a clean small pool

only thing that i didnt like was the pool was down

the pool was out of use

good water pressure in the shower, good wifi, functioning fridge and microwave, adequate heat

the pool and spa amenities are very nice

i booked a room with a king bed and a spa bath and i got a room with 2 beds and a regular bath

the spa was on reconstruction

loved the double spa tubs in the atrium!

was nothing that i really liked, but the fact that it had a laundry room was good, so we could wash our clothes

roomso were clean continentail breakfast included. perfect for our needs

the managers were great, they said hello at breakfast but otherwise left you alone

price was reasonable, easy to find, and parking was

does not look like the out door pool is going to open any time soon

water inside the room, no room service or facilities just the bed, light and air conditioning with washroom

clean room. spa tub worked great

room had a nice spa tub.

the spa tub was very nice, the bed was very comfortable, and the bar fridge was quite large

then i went to run water in my spa bath and it took 3

spa tub was newer and bed was comfortable

spa tube was with a stain on the middle, i think it s because of a lot of use and it should be

spa tub was excellent, we received a complementary upgrade and it was amazing

i loved that we had the spa tub in our room, it made the stay even better!

it had an extra big spa bath

spa tub was not so clean should be cleaned more often

the bath spa was

kids loved the pool

a non-operating electric fireplace and mantle was being stored in our room, for some reason

it was too far away from the casino.

pool was very clean

but if you go to the casinos or out to party a clean and solid option

me with this situation and also let me stay at very comfortable room good location and free parking lots and

location is close to falls. cleaned smelled good, had ac, queen beds, quiet, good wifi

free parking and walking distance to clifton hill

has a small outdoor pool which i didnt expect

the room had a spa bath, and of course, we went full bubble bath mode

also got the spa room with the tub and the jets weren’t working

spa bath after a long day of walking made it 100 percent worth it

the motor on the bath spa is old. took a short while for the jets to start

spa tub was amazing after all that walking

rooms with a nice spa close to casino

the spa jacuzzi tub

yeah, there s no pool or breakfast or fancy lobby

staff was very friendly,only thing that we weren t happy about was wifi

pool wasn't working

enjoyed the outdoor pool, enjoyed our spa tub, comfy bed.

the spa tub was awesome

the spa bath was awesome

the shower does not accommodate large people in the spa tub rooms

spa tub was aesome

i did not get the spa tub requested. the sheets were ill fitting

jacuzzi spa was nice! great location, can walk to anything.

no pool

having to get out of the jacuzzi in order to start the jets. swimming pool was unavailable.

guide didn t work and we weren t able to plug an hdmi, wifi signal was weak, check in was later then most

was not in my favourite room in the 6 floor spa room

i liked the smoking veranda and the spa tub

there was not enough heating in the room the spa bath in the room was different from pic

i was not in the 6 th floor spa room

the spa bath was so relaxing

amazing pool and spa on location, clean and beautiful place

the spa staff were not the friendliest but i do not blame the hotel itself for that.

with spacious rooms

bed was cozy, room was clean, spa was perfection, staff was so nice

a lovely hotel with great spa and pool

the pool is well taken care of, clean

small pool in parking lot. hard as rock double beds and thin non substantial pillows.

and fridge and coffee marker in the rooms, outdoor pool great for the kids, ice machine and laundry room

personally i don't care to much, but it's critical when traveling with kids, they did not sleep well due to

was small for kids only

spa is on deck for round two

rooms are very big and clean, spa and restaurant on the property

the modern atmosphere made the room cozy and comfortable had a fireplace in the room and was very spacious, the

, just the spa message inside the hotel is so pricey and thus is not related to the hotel at all or its staff

amazing property and service! also spa and restaurant were outstanding!

chlorine in spa hot tub was so overwhelming and irritated everyone's eyes - it was not enjoyable

the pool/spa after a cold day outside, coming in and swimming and then using the hot tub was a treat

spa tub was the stress relief needed.

spa , pool , our room with view of city all excellent, did not use the arcade but it brought back

free wifi, but the connection was on and off.

though the website states there is a spa and heated indoor pool, we were unable to use either as the spa had

in washroom was falling apart; luggage in staircase which no one cleared out for at least 2 days; spa

the breakfast was really good, and the hotel staff were excellent always attentive and kind

location was great . i do wish breakfast was until 11am when checking out.

the pool and the gym offers in the posting were not working the room was smelly (maybe humidity from the pool

the pool and spa area needs cleaning :)

we arrive at 12 pm, and the staff allow us for early check in

and my kids are looking very top floor, but i think that everything was booked

nice comfort bed, very good continental breakfast, clean swimming pool, my kids love it.

is very accessible for all the places that my kids visited and it just a walking distance from the hotel room

walking distance to clifton hill, casino, and restaurants

i didn't have breakfast. it was extra $10.

worth it staying value for money, so clean and friendly staff close to casino . awesome

breakfast but very friendly staff

we were also within walking distance to the falls and casino

spa was good

spacious room, spa bath was great. right beside a tim horton's.

to be honest nothing like the photos on web site only thing that was ok was the spa bath but even then plug was

didn t bother using the spa tub for mainly that reason

staff, clean room, sturdy furniture, spa tub large and functional, quality towels and bedding

upgraded us to a spa room no questions ask and no extra money when they realized they had book our room for a

also having the jacuzzi spa tub in the room was just the icing on the cake

spa tub had no heat control and the water got extremely hot

was perfect from the location,the room, the bed ( super comfy), and we especially enjoyed the spa bath

spa tub was amazing, big clean rooms - amazing location only a 2 min walk from the main town and

nice spacious room

whirlpool spa inside the room was awesome

we had a room with a spa tub and would of liked more towels.

the pool was great the hot tub and sauna were extremely fabulous. felt like a spa vacation.

no coupons for restaurants & casino

would have liked a grab bar in the shower - all rooms should have one.

breakfast offered many options

the amenities include 1 soap bar & 1 bottle of shampoo & conditioner

also a grab bar on the wall will be very useful

lady in the breakfast bar could do with etiquette /customer care training as i thought she couldn't get rid of

they upgraded our room but no hot water so couldn't use the spa anyways

we had to pay for parking and a spa fee

the pool area was very nice but i would have expected a jetted spa for the price

pool fun for the kids

wifi was spotty and we had an issue with our shower at first but they switched us to a new room

location close to the falls, we stayed in the jetted tub king room with a balcony and large spa bath big enough

i like the location. the hot spa tub it was amazing.

the spa , swimming pool, and restaurant

kids didn't like how slow the wifi was

walking distance to the casino / restaurants. comfortable beds. free parking.

the room was well-maintained and the spa bath was a fantastic experience

comfortable beds, spa tub and a great shower. loved the falls view.

loved the outdoor patio with fireplaces and muskoka chairs

experience everything was great and connected to casino

really like the view and the accessibility to the casino

the swimming pool was perfect for kids and a spa for us to relax

the shower didn't have hot water, but the spa tub had hot water, no issues with that.

vending machines were all closed, no clean towels everyday, pool and spa was closed

the room had hair on bathroom floor and the jets in the spa bath looked very dirty as we were scared to use the

the spa tub how close it is to clifton hill

broken elevator, ice machines and the spa has been broken for 3 or more years

amenities offered like the spa were broken the pool was small and the sauna was horrible

wished spa hot tub had been working. more variety at breakfast like pancakes and waffles.

across the street from casino niagara and walking distance from clifton hill and many restaurants on victoria

they couldn t get the wifi to work

we loved the spa tub

tv did not work, wifi is slow

my kids thought it was the border or a prison ud83dude0f

room service was unfortunately unavailable on one of the days, additionally, the hotel provided

pool was accessible and not right beside the main road

the spa tub was nice

spa tab is too high with just 1 step

paid extra for a spa tub but the jets barely worked.

hot spa tub, free parking, coffee in room, microwave and fridge

big spa bath and full seperate bathroom with windows

and spa water was dirty

the heated pool and hot tub/spa were very relaxing

pool and spa were well-maintained and a nice size

skin floating in the spa area of the pool with the grey nasty water

the free parking and free wifi are a very nice benefit also

the set up the spa bath the location

spa bath

comfy beds and accessible network. the spa bath is great!

the pool and spa was a bonus

the laundry room

was awesome the court yards were perfect for the kids to get out of the room the water park was

they loved the water park

the room settings, and mainly the water park.

kids totally enjoyed the water park

room are not clean, wifi also is not free and the parking also need to pay

no elevator or spa jacuzzi

minutes from the falls and casino niagara

to request room service for fresh towels every day was rather strange

if we had young kids, we may have chosen to stay more in the heart of things

pretty old hotel. carpet needs to be changed. wifi was soooo slow.