the 12' ceilings are lovely, the room was really nice, the staff were great, the restaurant and spa were

in the immediate area, but for a short getaway it was lovely to stay at the hotel and visit the spa and restaurant

everything including the spa treatments

the spa was helpful with relaxing

the room was lovely but there were spots on the rug and the top of the fireplace was very dusty

no kleenex in the room, hard to get room service

room service staff friendly and we received our meal quickly and it was hot

noise from screaming and running kids went on all evening

no elevator,room service must improve,building is old needs renovation.no microwave in the room.

suite one has a beautiful deck and fireplace

at this cute hotel - clean, well kept room, kind check-in staff, bottles of water provided, easy parking, and

room was very nice and comfortable, parking was easy and although check in was off site, it was easy and quick

wifi was a little hard to set up and slow at times

cool enough to have window open but smokers from the bar ruined that

reception at different hotel. ask for a room far from the bar on fridays and saturdays

- location - easy parking - wifi - firendliness of the staff

we had an issue with our wifi connection

clean, quiet, and recently renovated. free parking.

parking

as swimming pool and one coffee shop not available and part of lobby a construction site, unacceptable to

modern, clean, perfect location for us. great buffet breakfast

gym facilities are not typical of hotel gyms - it is a full-fledge health club available to hotel

you use google for directions, it will take you around to the back parking lot and not near the front

parking

parking is good too

breakfast lovely staff shame when checking in that we weren t told the spa wouldnt be working for duration of

staff & spa was closed.

swimming pool and spa areas, arcade area, convenient location

hotel had excellent amenities - a beautiful indoor and outdoor pool, golf course, and on site restaurant

outdoor pool

i love the gym

the wifi on the 21 side was poor i was on the20 side and it was better

swimming water temperature was too cold for little kids

laid more for included breakfast 1 was 2 adult and 2 kids

the lights were out for a whole day and no wifi working for a whole day

the spa & fitness club are amazing we liked the restaurants excellent food & service friendly &

the spa facilities are excellent and the staff efficient and helpful

really except maybe the spa operation at check in, there was a mix up with my massage booking but the manager

we used the spa for services, the sauna, and dined at both restaurants for lunch and then breakfast the next

spa staff conceiige

spa and pool is basically a small room, no changing rooms, nothing special

not closer to the lake and a spa .

they can remove the spa and jacuzzi tub. it took up space and kind of weird.

the comfy beds and pillows, the spa on the ll is where it is at

i hope you would change the spa water more often. the water doesn t look clear.

learned when i checked in that there would be a pet surcharge and when i advised i wasn t told during booking

free continental breakfast was good with hot options as well as fruit, cereal and yogurt

breakfast was good

didn't have a chance to use the pool but it looked lovely

the gym has some equipment out of service

spa tub was rather small, the view sucked lol

i wish there was a complimentary breakfast but there was none and the spa is closed tuesdays so that was

the bed was comfortable, room clean, and the water was hot for my spa bath

spa didn t get back to me.

part about the place are the in-suite spa bathtubs

the spa is excellent

wonderful spa and staff

4 water flumes, wave pool, spa area

the spa was excellent and their massage therapist did a great job

water park , the arcade and def the spa !!!

i was hopping for a bigger bed included with the spa bath

put us in the room with the spa tub. took up too much space in the room and we didn't use it

spa tub only fit one

we got the spa room with jacuzzi tub . the room was a bit small .

fireplace

loved the heart shaped spa tub and the price and parking charge were amazing for the location

the spa in the room.

clean facilities staff is very friendly love the spa bathtub and a great continental breakfast as they have a

we used the large spa bath and it was very relaxing

although i find extra 20 per day to be quite ridiculous considering it was 45 for the king size spa suite but

the room was spacious and clean, and the spa tub is a wonderful amenity

rather than glaring into the room all night we had a family room it was very large with all kitchen supplies

it is just there is not a lot of rooms with the kitchen so we stayed at the same

stayed in the family room which is larger than the standard room and included a kitchen

drain in bathroom wasn t working properly, but since we had a kitchen sink too, washed hands there instead

spa bath. pool room

large room with spa bath close to amenities

during booking it was communicated that pool and spa facilities are open but when i reached they were closed

my partner and i enjoyed our stay in the spa room with patio

the room was a good size with an amazing spa bathtub

spa tub wasn't working hardly at all i would say about 20% water wasn't hot enough to soothe sore

with the spa tub had a heart shaped tub big enough for two people but the knob to turn on the jets didnt

not use spa tub - taps dysfunctional but did eventually manage to get the tub filled and then when jets

upgraded us to a room with a spa bath. it was great.

also wasn't able to enjoy the spa tub due to no hot water

when arriving, the staff were kind and helpful. i booked a spa room. the room size is large.

spa bath

the red heart shaped deep spa tub surrounded by mirrors sat up from the floor to allow easy access to step into

we enjoyed stay at the hotel . specially spa bah. staff is so nice

is a little dated, bit of a smokey smell hot tub/spa was not in use, bed was not the most

good size room with kitchen. very clean and friendly staff.

1 parking spot to a room for business travelers sharing accomodations

there's no guest laundry, which feels a little unusual for a suites type hotel

only gluton free options for breakfast. therefore we didn't eat down there.

room, location next to canal recreationsl trail, free breakfast hotel was clean and plenty of parking

the pool and spa was closed and there was no info about that before booking

no hot spa at the pool

and our hotel door was ajar opened and it seemed it had been left like that the whole day after room service

i love the room and the staff plus the pool

parking and pet fee.

only thing that i didnt like was the pool was down

the wifi was a little iffy

free parking on the spot

free parking and great wifi

the pool is under construction

the pool and spa amenities are very nice

loved the double spa tubs in the atrium!

i booked a room with a king bed and a spa bath and i got a room with 2 beds and a regular bath

the spa was on reconstruction

bar tender running the golf simulator was amazing to our family specially the kids

nice place to stay but the wifi connection is not working well poor at all we stayed there with kids but didn

wifi was not working.

the pool was not in operation and that was a little disappointing.

had pool, but no pool

free parking was a really nice touch too

spa tub was not so clean should be cleaned more often

spa tube was with a stain on the middle, i think it s because of a lot of use and it should be

it had an extra big spa bath

spa tub was excellent, we received a complementary upgrade and it was amazing

i loved that we had the spa tub in our room, it made the stay even better!

everything worked nicely, the spa tub, the shower, all of the lights

we had a spa room and it was fantastic

room had a nice spa tub.

clean room. spa tub worked great

spa tub was newer and bed was comfortable

not much parking in front of building where i prefer to park. but lots all around building

late check out at 12pm was an added bonus

free parking and walking distance to clifton hill

pool was broke and no balcony but nothing is perfect :)

there s no safe available. swimming pool was out of operation.

the bath spa was

perfect place very beautiful with that swimming pool

it was too far away from the casino.

clean, great location, close walk to the falls, casinos and bars.

cleaner floors , some lamps would of been nice , wifi week not a lot of charging outputs

i had booked a room with the heart shaped spa tub and forgot my bubble bath

also got the spa room with the tub and the jets weren’t working

good clean room, nice personable owner. large spa tub. close to downtown

spa bath after a long day of walking made it 100 percent worth it

the motor on the bath spa is old. took a short while for the jets to start

the spa jacuzzi tub

rooms with a nice spa close to casino

free parking and walking proximity to everything

the rooms are very clean.they have parking facility and the location is good.

good location, very friendly staff. they allowed me to use the swimming pool after hrs

i was not in the 6 floor spa room

spa time!!!

there was not enough heating in the room the spa bath in the room was different from pic

i liked the smoking veranda and the spa tub

i was not in the 6 th floor spa room

jacuzzi spa was nice! great location, can walk to anything.

i did not get the spa tub requested. the sheets were ill fitting

great free breakfast

the pool had no water in it. the wi if didn't work and the outlet by the bed didn't work.

the pool use would have been nice and a more up to date tv as i was stuck with an old

the spa staff were not the friendliest but i do not blame the hotel itself for that.

with spacious rooms

bed was cozy, room was clean, spa was perfection, staff was so nice

spa was not all i expected i got a massage expecting it to be something it wasn t 65$ for 25

a lovely hotel with great spa and pool

spacious room, spa bath was great. right beside a tim horton's.

staff, clean room, sturdy furniture, spa tub large and functional, quality towels and bedding

spa was good

didn t bother using the spa tub for mainly that reason

to be honest nothing like the photos on web site only thing that was ok was the spa bath but even then plug was

chlorine in spa hot tub was so overwhelming and irritated everyone's eyes - it was not enjoyable

spa tub was the stress relief needed.

the pool/spa after a cold day outside, coming in and swimming and then using the hot tub was a treat

spa , pool , our room with view of city all excellent, did not use the arcade but it brought back

pool opens too late in morning

in washroom was falling apart; luggage in staircase which no one cleared out for at least 2 days; spa

though the website states there is a spa and heated indoor pool, we were unable to use either as the spa had

location was great . i do wish breakfast was until 11am when checking out.

* the tv is not connected to wifi * one room didn't have phone connection * the room smelled so bad * please

the gym they have is not much a bike a treadmill and eliptical and would be great that they even offer

amazing property and service! also spa and restaurant were outstanding!

rooms are very big and clean, spa and restaurant on the property

the modern atmosphere made the room cozy and comfortable had a fireplace in the room and was very spacious, the

, just the spa message inside the hotel is so pricey and thus is not related to the hotel at all or its staff

spa is on deck for round two

attached spa bath

hot spa tub, free parking, coffee in room, microwave and fridge

big spa bath and full seperate bathroom with windows

spa tub does not work properly

that i was alone but the room with the spa made up for it and i was only there 1 day

pool is so small, only eight at a time

updated and clean, pool was neat(did not use it, but it would be good if we went back with our kids, small but

the pool was right outside our door and perfect size for the kids

easy to find, close to everything, nice pool and moderately clean room.

no phone but they do have great wifi fridge freezer microwave

the pool and spa area needs cleaning :)

pool was very cold

the staff was very friendly and room was ready for early check in

suggest that they provide the customer with small fridges in the rooms and laundry machines

great value and good breakfast

breakfast but very friendly staff

we were also within walking distance to the falls and casino

walking distance to clifton hill, casino, and restaurants

the location was very convenient for everything, tim hortons, main strip and the casinos.

it was close to the falls and casino

the pool area was very nice but i would have expected a jetted spa for the price

they upgraded our room but no hot water so couldn't use the spa anyways

we had to pay for parking and a spa fee

who was exceedingly rude and inconsiderate - we made sure before arrival that we would get an late checkout and

place to take a pet in niagara falls

was perfect from the location,the room, the bed ( super comfy), and we especially enjoyed the spa bath

water for the spa couldn't hot enough

spa tub had no heat control and the water got extremely hot

upgraded us to a spa room no questions ask and no extra money when they realized they had book our room for a

is a great location, the big spa tub was great

we loved the spa tub

the pool closed way too early!

room service staff was efficient did answer the call immediately, but staff at counter didn't knew

kids loved the outdoor pool a lot

was very noisy,kids running in hall making lots of noise,the heat was just hot air was cold most times

the room was well-maintained and the spa bath was a fantastic experience

comfortable beds, spa tub and a great shower. loved the falls view.

needed to do laundry and there were no washers/dryers on site so therefore i had to find a place a few blocks

was a little crowded, kids were in adult pool and kids pool was empty, not very romantic when u have a kid

loved the room and the gym!!

the pool was great the hot tub and sauna were extremely fabulous. felt like a spa vacation.

we had a room with a spa tub and would of liked more towels.

whirlpool spa inside the room was awesome

nice spacious room

wifi

no elevator or spa jacuzzi

asked for an early check in and the property was able to get us in at 12:00pm

minutes from the falls and casino niagara

stairs were quite dangerous for kids

the pool was a hit as well as the walk to and from the falls

the spa , swimming pool, and restaurant

location close to the falls, we stayed in the jetted tub king room with a balcony and large spa bath big enough

i like the location. the hot spa tub it was amazing.

breakfast was perfect

room service and front staff was awesome

spa tub didn t work. pillow cases were too crisp..too much starch? mattress was very hard.

room was comfortable and worth the slight upgrade for fireplace and spa tub

location was great, we had a spa room and that was great as well

king room was very spa with a seating area which made it comfortable to meet with the other couple we came with

lots of parking and nice and clean

the heated pool and hot tub/spa were very relaxing

skin floating in the spa area of the pool with the grey nasty water

pool and spa were well-maintained and a nice size

and spa water was dirty

there is an indoor heated pool and jacuzzi in the building

the spa tub jets were weak. no coffee maker in room and no decafe in the coffee stop downstairs

the view was spectacular and the spa bath was huge. clean friendly staff and very helpful.

rhe spa was so clean

the pool and spa are very nice

we also used their spa and sauna which was great after a day of being on your feet and getting cold on the

the shower does not accommodate large people in the spa tub rooms

enjoyed the outdoor pool, enjoyed our spa tub, comfy bed.

the spa tub was awesome

spa tub was aesome

the spa bath was awesome

we did not get time to use the spa /pool facilities etc to comment upon those

the pool was cool and the spa to hot for me.

we ordered room service for the woman to put the phone down on us and not deliver

swimming pool too small

we ate in the bar and the food was great as was the service