rooms are very small and poorly cleaned it has dust everywhere, the pool is icy and the spa is not hot at all

when i asked for extra (2) got only one and the same one that they give at the swimming pool, small and not

and an odd and awkward shape and with kids jumping in you really had to watch them

parking lot inadequate to allow for event parking

could have given a free breakfast,. bigger parking lot, could have given a discount,

entrance directly from the parking

very clean,very good breakfast

breakfast was wonderful and there's a nice outdoor garden to sit in the morning

also, so many mosquitoes inside the room and the parking area

good breakfast, parking and silent place

spa facility was outstanding.

it is also across the street from le finlandais spa, highly recommended

water available everywhere - big parking lot, shuttle provided to go to the other side for the spa - lots of

the room is big, there s enough space to move around even with two families

we have to cross the street to get to the spa but no pedestrians crossing lines

we enjoyed the well kept pool and spa area every day

spa is very good too

the pool and spa area

cleanliness of the spa and pool in the basement

the pool was wonderful and the spa treatments across the driveway was amazing

the facility had everything, room service was great and we really loved the room.

was amazing, pool is decent and kids love it, staff is also helpfull, overall decent

comfy bed and linens, lovely crabtree & evelyn shower products, bar tender was super nice and fixed us up with

we ordered room service and the food was cold and expensive.

as stated before, no wifi, in the morning we were able to connect for few minutes and suddenly disconnected

nice local hotel, nicely decorated for christmas. spa lovely in winter. large rooms.

hotel but no indoor pool as advertised (spa only

location. gym was essentially a closet so was unable to workout.

nice atmosphere and property. free parking and a good breakfast included.

clean, quiet. good breakfast

spa wasn t working

if you're concerned about the security of the parking lot, no worries, as the hotel does offer steering-wheel

free parking and located just off the highway

coffee bar open at most times

new business hotel, comfortable rooms, friendly staff. good gym, free parking.

spa tub was very big, the jets worked perfectly

spa bath room

took the queen smoking with spa tub so it's to be expected you can see some wear and tear on the room

very grateful for free parking right in front of the room

took the queen smoking with spa tub so it's to be expected you can see some wear and tear on the room

had a problem in my room with the spa starting on it's own all night and making very loud noises, i tried

not a lot orf parking

sheets they were clean but they had hair everywhere didn t like that our window was facing the parking lot

not enough parking

the wifi public didn t work . you should put a code

spa experience was very basic at best. would not recommend the spa.

the water in the hot tub in the spa was toxic

also, the hotel advertises spa & wellness services, but these are managed by an external company

the breakfast room service. the staff person was really great though.

they honoured my early check in and waived it because of my bonvoy loyalty

had a spa that was never open that s why want to book that hotel

noisy hallway and kids running in hallways late at night

close to the airport, the free shuttle was easy to find

it's so convenient with a shuttle service that runs round the clock just minutes from the airport

parking rather expensive

kids like the swimming pool

laundry was 4$ per load which is nuts

lastly, the room had a lan cable for tech savvy guys this is a+ in case the wifi shuts down

pool isn't that nice no breakfast buffet

the bed is really comfortable (soft mattress, if that's what you like) and the wifi was fast

downside is that the last photo (the one with the gym facility and spa) they posted on booking is very misleading

there is a kitchenette but absolutely no cutlery , no plate - i guess the hotel wanted me to go and ask the

the lady who cooked our eggs in the morning so helpul and lovely with our kids

if it had a pool for kids, that would be awesome!

having a gym available along with shuttle bus, staff very friendly and helpful

i specifically contact them to make sure the spa was functional

spa was great nice place near the airport

whirlpool spa was cold

pool a little cold but with the mix spa and pool it was ok

spa was broken. tv in bedroom did not work. a little bit dirtier than usual.

i had booked myself for a spa massage and it was absolutely fab

room service was great, spa bath in room

great spa for relaxation

asked about the spa services and i was given a very vague response such as i need to take a shuttle - ok where

the facility has everything anyone could possibly want, a beautiful pool and spa area, beachfront, lake, canoes

the spa was hard to find, the staff did not even know where it was

the swim spa was nice but a-little chilly

the breakfast delicous and the receptionist lady were very kind and welcoming

use o fthe gym would be nice

nothing to do without transport other than the bar next door

only downside: we returned from our trip and waited for the shuttle

place was great, customer service was excellent, room service people was great

wifi did t work for some devices

the pool kids enjoyed

the staff jason at front desk and especially theresa in the bar

they provided parking and shuttle service to the airport

staff was amazing especially restaurant and bar staff

asking for blankets because we got a suit and my kids were going to be on the sofa bed seemed to stress the

i asked for change for the laundry and was told by a lady in the front office that i should to go to the bank

swimming pool,bar,breakfast,little shop,

wifi was great

lights at all at the parking lot

the driveway and parking was not plowed

lots of lady bugs in room and really bad wifi. to small of shower

also, we received no room service until day 4 when someone emptied the trash bins

didn t have time to use pool or spa but would def visit again

my kids loved it and wanted ruby foo s for our next trip to canada

really missed having room service

the restaurant and bar in the hotel was closed for renovations.

wifi

size, layout, shower, lighting, towels, corridors, parking, location, staff, gym, pool, decor, washroom size,

found the interior design and atmosphere of the lobby and bar area a bit too cold and ultramodern

staff we're only moderated helpful with this issue and wifi connection later

mostly the pool

the wifi was not stable.

cleanliness, pool and overnight staff was very courteous

was comfortable, breakfast was very good and the staff was very nice

a lot of chlorine in the swimming pool

the pool was very cold ud83eudd76

the free breakfast was delicious

the bed were comfy and there was a pool and spa available. good tea and coffee facility.

the pool and spa are were very small

served breakfast

with an entire hockey team with parents drinking in the hallway until well after midnight and kids playing indoor

did not like the gym, breakfast, and parking

swimming pool closed for no reason

lack of parking, no bath or toilet in the room. way too warm

last but not least there was no wifi signal in the room even though it was advertised

the swimming pool was closed for no reason (it did rain for a short while but was sunny later), the

the view was so wonderful the staff are so good there is a great pool.

the pool and spa was whit to much chlorine

available for use at their continental breakfast pool with slide elevators pet friendly bilingual staff (we are

clean, comfortable rooms, nice pool and good central location.

there were loads of families and kids during our stay so the pool area was a disaster

breakfast food area is way too small

pool is small but refreshing, would be nice if the spa was warmer but being open to the pool i can understand

was very crowded when we arrived and there was no parking space to park my car

hotel surpassed my expectations by far, it was beautiful, luxurious and the mini bar was an amazing

kids loved the pool (small but heated

room was very small. the restaurant and bar were closed.

the spa bathtub

room had a beautiful bathroom and an awesome spa tub

at first i was excited about the room as it had a spa tub and was a decent size room

was very nice and spacious

modern and the spa bath

easy parking and nice to have laundry facilities and filtered water

could do with a cosier bar area.

i particularly appreciated the complimentary parking and the exceptionally friendly and helpful staff, especially

opposite the lobby, there is a nice bar and a small restaurant that serves dinner, with vegetarian options

free parking was the icing on the cake

spa was wonderful. room very clean

mirrors on the ceiling and a spa bath in the room

it had a nice spa bath.

clean and nice rooms for the price ~ the spa tub was much more updated than the photos i had seen online

front desk lady was very nice in greeting, spa tub was very nice

piscine, spa was good even if smaller than on pictures. it was clean.

pool and spa are really beautiful, staff are very friendly and professional, the room was comfortable and

spa was available to book and was very nice; good covid protocol

close to everything downtown, balcony with view, kitchen, underground parking. friendly staff

people are doing bbq in their pick up in the parking lot

appreciated wooden floor in room appreciated good breakfast very clean

great breakfast in restaurant! very neat and clean.

the restaurant and bar were closed on sunday (open for breakfast) which surprised us and made that we couldn

the restaurant and bar was very nice and the food was great

room not ready until 4pm, parking spaces too narrow for medium size vehicles.

is close to parking, hotel close to coffee shop, convenience store and restaurant

there were half a dozen migrant workers playing music and drinking/partying in the parking lot, some in the

told me ' we upgraded your room to a suite' i was wow , that's so nice , i asked does it have fireplace as my

up for in friendliness, cheerful and extremely accommodating service, comfortable beds, good free wifi, and

she got plenty of pets from the staff

pet friendly

convenient location and price. wifi really good for work

disappointed with the pool and spa facilities

facilities were great , room , pool , gym , spa and business center

the spa is amazing and the staff is very nice and helpful

spa was smaller than expected.

did not deliver on spa reservation as promised

was closed the restaurant the spa the bar sauna also charged $144

priced, no sauna or spa as stated

outside terrace is a bit close to a busy main road and i was surprised about the limited spa facilities

location. great room. very pet friendly

room service and staff

bathroom/ spa tub was awesome

the spa bath was awesome

i spent about two hours in the huge spa bath when i arrived (and i was recovering from a small injury to my

spa tub in the bathroom was fantastic. so much space in the room and bathroom. .

the spa bath and breakfast

spa quality soaps and lotion, huge full

gym facility not that great

gym was old and needed maintenance.

the gym. no free weights or barbell / plates.

the hotel is not the newest or best equipped ( although the gym has all you need to get the day started) but

sadly, the spa was out of stock:(

the spa offers a complimentary treatment for tired legs and feet, truly rejuvenating

hotel was modern, new and very clean. the spa was 5 star experience.

a certain amount per day as security deposit on our stay and also forgot to charge one of the room service

the gym facilities have been the best out of all the 5 star hotels we have stayed at