lastly, the spa - (yes we did it all here in birthday celebration style - unbelievable facility, steam, sauna

wonderful service ,friendly staff ,beautiful spa and wonderful rooms

there's attentive spa staff, gaming options and sports book

breakfast at the garden cafe was delicious!!

the staff are also very nice to let us have early check in without an extra fee because our flight arrived at

pool was warm and comfy

wish the pool was a little warmer for my arthritis

complimentary breakfast and light food served on bar at 6

the hot breakfast did not disappoint, great variety of food options, area was kept clean & well stocked

we requested room service to make up the sofa bed

the breakfast was very good, the staff dining room, big and clean room, free parking, the gym.

bar was beautiful

the location from the metro laundry facilities rooms in itself quite big and comfortable

the swimming pool was quite small and the bar prices quite steep.

the lavender sauces were a very pleasant touch, gym was well equipped, pool area small but clean

room said bathtub and spa tub which is why i got king suite

the decor, the staff, the room, the gym, the pool, the cleanliness, the location

that i found out that they do have a pool and fitness center

of the city, to self park if preferred, travel using train lines within walking distance, indoor pool is located

the reception was really nice and spoke my language), comfortable room, cool amenities available (pool, fitness

we enjoyed the pool/spa and the hotel s proximity to downtown boston.

the only good thing i was grateful was the early check in without additional fees

they let us have a late check out and that was super appreciated after our long trip as we got to sleep in

hotel does not have room service, the staff said we had to order from outside like grubhub to eat

coffee maker in our room was on the fritz, but not a problem since there was a free coffee bar in the lobby

spa was excellent

adult daughter and i got away for a 'staycation' to take advantage of the spa and it was absolutely wonderful

and then there was the spa

room service arrived several hours after the phone call was placed

friendly staff and best location and pet friendly.

no spa or pool or lounge for 400$+ a night

north end, plentiful breakfast buffet including fabulous hot pastries, very helpful staff, handy laundry

was luxurious staff amazing given early check in breakfast in our room the comfort of the bed location to north

it was nice having laundry facilities on the premise

complementary wine and water and the breakfast was great

i wish they had souna or spa facilities to complete the experience...

gym was moderately geared

had a drink when we first arrived at the bar with their $1 oysters (pei) 4:30-6:30 which were delicious

restaurant is expensive, not an hotel for travellers with young kids

gym should be in better condition.

no spa or hair saloon gift shop is limited restaurant food taste is below average

pool needed cleaning

and for kids it isn't really the best, we were the only people with kids and mostly business travelers

kids had a great time in the pool

i downloaded it for ease however ended up utilizing the room service phone for orders

location is perfect ..really cool bar with live music

arranged early check in

wifi was very intermittent and crashed frequently

wifi log in is difficult and unstable.

a problem connecting laptop to wifi but not phone

said it was room service and they got the wrong room

nice little kitchen, huge desk to get work done on

overall cost was bit high though room had kitchen, pull out couch, and we had bed brought in.

a bar would have been nice. the fitness ctr could have used a universal.

friendly staff, excellent breakfast, flawless wifi, spacious room

gym could be better equipped

comfortable beds, heating/ac worked fine, and a nicely-appointed gym (two racks of dumbbells, squat rack, lots

room service was decent and sheet were always clean

- they had a king sized bed room but that came with a foldout couch, not ideal if you want your kids to sleep

there was no breakfast! no amenities! no room service, no housekeeping, none!

they literally put us in a smaller room, difference being a larger bathtub not by much with spa jets

wifi is very good, the beds are very comfortable, and the breakfast is excellent and included in

room didn t match booking descriptions about kitchen facilities such as never including microwave and oven

wifi is sub-standard

breakfast was amazing, we were not hungry until dinner and the wine was such a nice touch before

elevator directions to cafe or spa which are not in same part of repurposed old bank building as the guest rooms

the room was well appointed and the restaurants and spa were superb

was very professional, friendly and accomadating from the bellman to the spa assistant

just need full facilities to open and a spa would be amazing!

food at the hotel is excellent and the spa services are great

great pillows.. great spa bath.

the spa was also a great place to workout, relax and unwind

i would have wanted to be in the spa with my gf, but it didnat work ut

the spa facilities were amazing!

the hotel gym and spa looks new as if it has been refurbished

pool or spa and shuttle from airport was very confusing seems there was no pick up from terminal a

if you stay with a pet, it gets really smelly

enjoy the proximity to logan and the availability of the shuttle

pet fee they said was nominal fee and not told until check in

my kids were very upset and made my stay thier

the service is amazing and the spa was also great. we had a beautiful view of the water.

there were never enough towels for the pool, and the spa staff was reluctant to provide towels.

around the area were came back, took a quick swim and sat outside with a glass of wine while the kids played

boston old/new city, right on the bay however the bed smelled not clean/fresh wander if they do laundry between

lighting way too bright, restaurant furniture like a breakfast place for dinner

the spa that on level 6.

double levels of elevators was a tad annoying at first, but, as we had young kids with us, we found it comforting

for early check in and late check out, we didn't get either - small requests to ask for that they

is very well located, the rooms are spacious and comfortable, clean, location is just perfect, room service

of the staff; central location; choice offered for breakfast; good leisure

we were disappointed that this property did not have a pool or spa facilities.

charge for spa / fitness access disappointing breakfast it is not a dedicated building, the hotel only

service at the bar was very friendly and good

only room service

had difficulties during check in( booking took a payment but hotel had another information); mini bar was empty

i was really hoping for a soaker tub, spa like experience in my hotel rool

decent gym but no pool or spa would be nice

excellent location. great breakfast. friendly helpful staff.

is very expensive, the room, bar drinks and next door parking garage are all very pricey

too small a gym for hotel that size

location was excellent overlooking the park and close to the spa and pool

no spa available

the health spa was wonderful

also enjoyed the bar area

staff was so friendly and great with my kids

spa services could have been better (e.g., hot tub, sauna, etc.)

to having to remind the laundry being picked up 2- 3 times

the laundry service was really slow and expensive.

room service is very expensive they add and extra delivery fee on top of 22% service fee and the

and they say room service is

during a recent stay we encountered hundreds of kids from a middle/high school volleyball tournament

arrived boston in the morning n staff

the bar is nice and there are a lot of cozy spots in the lobby to sit and enjoy a drink

room service for dinner was quickly delivered and reasonably priced

great service and an excellent gym for guests

the hotel staff was kind enough to accommodate early check in and we're very friendly

we arrived early and nakia. was extremely helpful in allowing us early check in.

were great, the breakfast was prepackaged items for on the go people, during my stay the kitchen area was being

there s no bar, no food, no gym, no room service

guest laundry wasn't great but was allowed to use the industrial dryers which helped out

laundry service was very efficient 4

very little water) bathroom accessories (shampoo, etc) are hard to access/hard to squeeze wifi barelly works

my flight arrived early and i requested and obtained early check in

the wifi didn t work very well. i had to use my phone s data to connect.

no room service , early closing of the bar on a saturday night

from the front desk to room service staff, all were excellent and attentive

small gym, could had a bit more equipment.

starbucks was just off the lobby, that had a great restaurant on site and a nice gym

had dinner in the resteraunt in the hotel and had breakfast delivered to our room in the morning

beautiful rooms, outdoor spaces, restaurants, spa & indoor pool

was spacious, comfy, clean, location is excellent, a bit pricy, polite staff, prompt and good laundry service,

on sunday the gym closed at 7 pm. the room was a little small for the price.

bottle of water in the room upon arrival no room service no fitness (will re-open next year) bad wifi

he also sets a high bar for front desk personnel and their attitude and behavior show it

very nice pool (the spa was under refurbishment at the time of our stay)

the scent is so spa and refreshing

boutique hotel in fabulous location. staff were lovely and even had a lively irish bar onsite.

service at the bar was excellent and brunch the next morning at the restaurant was delicious and pleasant

room service and meals available via room service was/were excellent

the spa and pool were stunning

the guerlin spa was amazing also and my girlfriend really enjoyed and said it was the best massage she ever

wifi

there are no dressing rooms in the pool area, so we had to wait around our room for hotel staff before making

good but not remarkable breakfast with excellent staff

we enjoyed all aspects we loved the spa our room was great restaurants were nice

rally liked the spa and the gym

love the location, cleanliness, beautifully and perfect breakfast!

beds, clean room, and great room service

the gym facilities were expectional