decent gym but no pool or spa would be nice

i was really hoping for a soaker tub, spa like experience in my hotel rool

wifi always loses connection

gym was nice but dirty

the price of breakfast

easy to walk to restaurants, even were able to take the kids to the movies one evening as the movie theater

breakfast was great wifi great room was clean, spacious location is near to mit sloan

the gym is uncompleted but better than nothing

this time i was with my kids and we enjoyed the

loved that they welcome pets

my flight arrived early and i requested and obtained early check in

very little water) bathroom accessories (shampoo, etc) are hard to access/hard to squeeze wifi barelly works

the wifi didn t work very well. i had to use my phone s data to connect.

laundry service was very efficient 4

they literally put us in a smaller room, difference being a larger bathtub not by much with spa jets

we attended the red sox game (as we arrived before check in time), to providing a delicious warm breakfast

super cozy atmosphere, truly delicious breakfast and very friendly staff

nice outdoor area for breakfast

maybe not the best for small children (would have liked a pool if i had brought my kiddos) but perfect for a

beautiful rooms, outdoor spaces, restaurants, spa & indoor pool

quiet and relaxing , very nice gym

nice service, love the free coffee (caff and decay + soy milk), great gym, very quiet and restful night's sleep

i had a problem with wifi

the wifi in our room was nil and void until we complained then it was made easy.

amazing room service

disappointed with the laundry, so small and dirty. and no breakfast provided.

the restaurant and the gym was wonderful, thanks again.

the gym is amazing

used the hotel laundry service which ended up disastrous

spa is very expensive but good.

spa was terrific. room service very good. staff throughout the hotel were outstanding.

also we used the spa services which were convenient

large bathroom, comfortable bed, the spa and the welcome pumpkin bread and chocolates.

the spa facility and staff were terrific.

the scent is so spa and refreshing

very nice pool (the spa was under refurbishment at the time of our stay)

was automatically charged in my card for some drinks in the hotel bar which i never took

they allowed us early check in and called us when the room was ready at 11:30am

room service was very quick and delicious

spa facilities not great

no availability at spa for entire stay

the spa was heavenly.

food options were very limited especially in room service.

the gym was also excellent well-equipped and one of the highlights of the hotel

witnessed a member of staff being reprimanded in public (spa staff) this was unprofessional

great king room in deluxe category on 25th floor. spa store surprisingly quick over two days!

location and spa are great!

new gym facilities also exceeded expectations, not a lot of hotels have a gym with this much equipment

great location, walking distance to fenway. comfortable beds. kids loved pool.

room said bathtub and spa tub which is why i got king suite

lobby bar is so noisy that i could not hear the young lady who was checking us in

quiet the bar down with some sound suppression or move the check in desk

staff was a little rude, the restaurant lacked options for families/kids

cleanliness and customer service and location. nice early check in with late check out is great.

rally liked the spa and the gym

we enjoyed all aspects we loved the spa our room was great restaurants were nice

the kids in the hotel were very noisy and i do not think hotel management did anything about it

for late check out went well

my wife and i used the gym on both days, it was really well equipped

the spa and pool were stunning

the guerlin spa was amazing also and my girlfriend really enjoyed and said it was the best massage she ever

facilities and room information access via wifi only

the spa and pool were stunning

excellent service and wonderful breakfast .

they didn t have the breakfast they said they did

free continental breakfast would ve been nice.

missed to have a small fridge at the room, specially handy when you travel with small kids

the wifi connection could be better

only things we missed were gym (fitness center) and the possibility to have breakfast at the hotel

not sure if they have self-service laundry, it would be a perfect addition for families with kids traveling for

boston common, a beautiful park, was just around the corner and the cheers bar very close

ominique) was very helpful m let us have early check in

delicious and very fast room service

not sure if they have self-service laundry, it would be a perfect addition for families with kids traveling for

location was excellent overlooking the park and close to the spa and pool

the health spa was wonderful

no spa available

to detail: serving the room service coffee (low quality) with cold milk considering the coffee costs almost 15

they added a bidet for us and always very quick with room service

one issue: the negative was the spa experience

fitness room was very small

the kitchen/restaurant seemed deserted most of the time and this really put us off going there and the

responsive front desk, brought up amenities and room service quickly

seemed deserted most of the time and this really put us off going there and the bar was also deserted and closed

spa services could have been better (e.g., hot tub, sauna, etc.)

the laundry service was really slow and expensive.

very nice room and quite big. nice ambience and cool bar plus helpful staff.

gym access to equinox a few blocks away, room size, staff

no butter with muffins for room service

free wifi

the hotel has free laundry facilities (byo detergent) and luggage storage which was really helpful

free coffee and laundry), outstanding location right in the hearth of boston

the wifi did not reach the fifth floor

the entire stay was perfect. having a laundry room was clutch as well.

charge for spa / fitness access disappointing breakfast it is not a dedicated building, the hotel only

we were disappointed that this property did not have a pool or spa facilities.

great hotel. looking forward to the return of the mini bar when checking in at midnight.

foyer bar closed sunday evening on a holiday weekend

only room service

the spa that on level 6.

the breakfast was excellent and the bar was very

at check in we were provided our keys, info on the hotel and wifi, and we were also given a little map of what

we enjoyed the pool, the rooms was comfortable and clean, and the kids loved the room service

double levels of elevators was a tad annoying at first, but, as we had young kids with us, we found it comforting

the breakfast was very good, the staff dining room, big and clean room, free parking, the gym.

extremely small pool, paid breakfast.

pool was cold. was told it was a heated pool, not sure what it was heated to?

the in house bar and lounge is small but perfect if you don t want to go out at all

a dog, which i highly doubt she did, then it was not ours and she was just continuing to be her petty self

i wish they had souna or spa facilities to complete the experience...

the room was super clean laid out meticulously, the fireplace was a nice added touch

the wifi was down for our entire stay which was

the wifi was barely functional enough to find resturants

ice machine (but room service will bring it)

lastly, the spa - (yes we did it all here in birthday celebration style - unbelievable facility, steam, sauna

wonderful service ,friendly staff ,beautiful spa and wonderful rooms

there's attentive spa staff, gaming options and sports book

mini bar needs to contain a gluten free snack

they have snacks and a mini bar for you to purchase from in room but they are quite pricey; you re better

just need full facilities to open and a spa would be amazing!

was very professional, friendly and accomadating from the bellman to the spa assistant

food at the hotel is excellent and the spa services are great

elevator directions to cafe or spa which are not in same part of repurposed old bank building as the guest rooms

i loved everything! the only thing missing are spa services!

booked the hotel and free wifi was a big reason why, but we couldn t get connected the entire trip and the

a problem connecting laptop to wifi but not phone

this is an adorable hotel. the bar is fun, walking distance to everything, and comfortable beds.

the free wifi didn't work for my notebook nor my phone

location is perfect ..really cool bar with live music

spa was excellent

adult daughter and i got away for a 'staycation' to take advantage of the spa and it was absolutely wonderful

and then there was the spa

the exercise/gym was very nice with great equipment and hardly busy

r insulin), roll away beds, late check out