i loved the pool and breakfast! easy check in process.

we requested room service to make up the sofa bed

free wifi free parking the breakfast was

breakfast was great, room was comfortable

breakfast, could be better. at least add milk, for kids it is necessary.

we enjoyed the pool/spa and the hotel s proximity to downtown boston.

gym is lacking of equipment

the wifi didn t reach the room.

pool was great for kids during layover.

i arrived at checking the fire alarm was blaring and fire department did turn it off (kids had gotten in via

there's attentive spa staff, gaming options and sports book

wonderful service ,friendly staff ,beautiful spa and wonderful rooms

lastly, the spa - (yes we did it all here in birthday celebration style - unbelievable facility, steam, sauna

room service was delicious

the room service was very expensive!

adult daughter and i got away for a 'staycation' to take advantage of the spa and it was absolutely wonderful

and then there was the spa

spa was excellent

stayed a bunch of times and i still feel like i don't know if we have access to a gym and how to get there

very nice location. clean rooms. good wifi. walkable spots.

room said bathtub and spa tub which is why i got king suite

that i found out that they do have a pool and fitness center

hotel is good for the value, however there isn't any room service, nor is the ice machine very accessible

lack of room service

the decor, the staff, the room, the gym, the pool, the cleanliness, the location

no spa or pool or lounge for 400$+ a night

it was nice having laundry facilities on the premise

was luxurious staff amazing given early check in breakfast in our room the comfort of the bed location to north

if you are sporty there is a small gym here and it is well enough equipped to get a proper workout done to keep

breakfast being brought every day in the room was great

pool or spa and shuttle from airport was very confusing seems there was no pick up from terminal a

wifi services

when it is crowded with kids it is impossible to swim and keep warm

view. airport shuttle. 24 hr. gym. super transportation staff at desk and vehicle. wifi.

well maintained gym

the swimming pool was quite small and the bar prices quite steep.

checking into the front desk was very easy also i requested an early check in and they didn’t hesitate to help

the swimming pool was quite small and the bar prices quite steep.

bar was beautiful

really nice breakfast buffet, modern and clean decor, gym

no spa or hair saloon gift shop is limited restaurant food taste is below average

said we had a credit to use for room service went to check out and they said we didn t have one

did quite a lot of walking all over the city, so didn't need the gym

great location, fantastic guest laundry room, nice sized rooms.

great location!! very clean and huge gym!

i wish they had souna or spa facilities to complete the experience...

amazing location, especially when traveling with kids

staff was great and room service delicious

trip, they gave us the 2nd floor overlooking the city (not romantic at all with college kids yelling and running

laundry quick and efficient

arranged early check in

they have a nice bar that has been closed due to covid

this is an adorable hotel. the bar is fun, walking distance to everything, and comfortable beds.

fantastic location and the staff was great offering an early check in and late check out

had nice bar and

& spa personnel and hotel personnel who maintained cleanliness of rooms were every so kind and

the spa and pool facilities were fantastic!

great pillows.. great spa bath.

the hotel gym and spa looks new as if it has been refurbished

i would have wanted to be in the spa with my gf, but it didnat work ut

elevator directions to cafe or spa which are not in same part of repurposed old bank building as the guest rooms

the pool spa area and the dinner at the bond with my family

i loved everything! the only thing missing are spa services!

the room was well appointed and the restaurants and spa were superb

just need full facilities to open and a spa would be amazing!

there were never enough towels for the pool, and the spa staff was reluctant to provide towels.

the service is amazing and the spa was also great. we had a beautiful view of the water.

breakfast was good. lots of choice and well cooked.

great breakfast

no plastic bag to use for dirty laundry

the spa that on level 6.

breakfast great as always

also,early check in when people are driving 3 plus hours and need to rest or freshen up

location friendly helpful staff early check in quietness of the room

no any plastic for dirty clothes ?instead people s wanna bring /drop off laundry go outside

we were disappointed that this property did not have a pool or spa facilities.

charge for spa / fitness access disappointing breakfast it is not a dedicated building, the hotel only

service at the bar was very friendly and good

room service got every item on my dinner order wrong

great hotel. looking forward to the return of the mini bar when checking in at midnight.

loud kids in the room next to us up until 4 a.m. but the hotel took care of us!

staff also was able to accommodate our request for early check in and late check out

loud kids in the room next to us up until 4 a.m. but the hotel took care of us!

this hotel due to advertised pool (stayed with young kids) and high ratings

swimming lap pool and gym were great

very spacious and comfortable room

the rooms were spacious, impeccably clean, and beautifully designed, providing both comfort and elegance

on the day of my arrival, my flight was delayed & i had a spa appointment that i would've missed & i spoke with

incredible property incredible spa incredible pool. incredible prices

the spa right downstairs was marvelous

spa services could have been better (e.g., hot tub, sauna, etc.)

very nice room and quite big. nice ambience and cool bar plus helpful staff.

gorgeous rooms and great gym

laundry service, although there's a laundromat in walking distance

great breakfast; a bit pricy; but well made. i had an egg white omelette and kids ate pancakes.

no spa available

the health spa was wonderful

location was excellent overlooking the park and close to the spa and pool

also, great gym with a beautiful pool that must have one of the most stunning views in boston

location was excellent overlooking the park and close to the spa and pool

there was no breakfast! no amenities! no room service, no housekeeping, none!

you have to go to the lobby to pick up food--room service is extra.

disappointed with the laundry, so small and dirty. and no breakfast provided.

amazing room service

used the hotel laundry service which ended up disastrous

nice little kitchen, huge desk to get work done on

very clean. full kitchen. comfortable. great staff. hotel in great condition

had $25 credit per night to use at the bar and the guy who was during checking in didn't tell us, the next day

very clean room. and we loved the breakfast.

big room and laundry facilities

didn't find a laundry bag in the closet

the wifi wasn't good for office work

no kitchen nor even a microwave in the communal area in the basement

wifi is good and the room is clean and location near china town

the entire stay was perfect. having a laundry room was clutch as well.

they literally put us in a smaller room, difference being a larger bathtub not by much with spa jets

wifi was spotty. not enough room in the bathroom to lay out toiletries.

breakfast was excellent and tasted great

nice outdoor area for breakfast

wifi is sub-standard

staff told me my room was ready for early check in at 1 pm but when i arrived it wasn't

unfortunately the hotel was hosting a model un conference and high school kids ruled the halls and were loud

were charged for laundry we didn t do

loved the gym

the shower was one petite person in width

the spa and pool were stunning

the guerlin spa was amazing also and my girlfriend really enjoyed and said it was the best massage she ever

room service cooking soup that warmed my stomach

there are no dressing rooms in the pool area, so we had to wait around our room for hotel staff before making

bathroom not cleaned before arrival. property offered a breakfast credit as compensation

rally liked the spa and the gym

we enjoyed all aspects we loved the spa our room was great restaurants were nice

room service was quick, easy and affordable.

thank you so much for allowing my pet as well. the best pet-friendly hotel i've ever had!

not much selections at bar 10 for lunch.

very nice pool (the spa was under refurbishment at the time of our stay)

the scent is so spa and refreshing

the room was beautiful with a fireplace and great view

they allowed us early check in and called us when the room was ready at 11:30am

friendly irish bar and fab city bar great for cocktails complementary tea and coffee everymorning and fresh