the spa wasn't available as yet

nice view from balcony, huge swimming pool.

one day with a fog and cold weather, there is not that much to do in the hotel, especially for kids

wifi

gym is old and small. with a funky smell at all times.

rooms are large, bed is comfy and linens are spa quality

wifi in the room was miserable, the connection was very poor and slow

secure parking is available just 80 meters down the road and connected by a path to the properties garden

property , very comfortable big rooms , amazing bathroom , very peaceful with a lovely medieval bar next door

plus, there's a cool, medieval bar nearby, which is a fun bonus

the spa, situated in a serene building in the gardens of the hotel, was heavenly: we had a number of

the spa treatments were some of the highest we have encountered on our travels which was disappointing,

the spa manager, catia is on another level altogether; she is an outstanding, intuitive, holistic

the breakfast is quite good and the spa amazing (only massages available at the moment) i loved that they have

they also offer spa treatments which are a real treat

spa did not open until 9am

pools best for children, one in the spa more suitable for adults

keep the pool and spa open until 8 pm

the staff could work harder and faster;) the woman from the spa talked on the phone for 10 minutes while we were

modern luxurious rooms! excellent facilities! also used the spa and that was wonderful

breakfast and very nice outdoor space for eating and drinks

my room was spacious and also had a lovely view

were upgraded to a suite (free of charge) which was fantastic as we had so much space

the staff were helpful and accommodating and the spa treatments we had were good value

great character, very at home place, room and view spectacular, wonderful breakfast

also more than enough space for parking

there is also a well-stocked honesty bar with all the goodies you might need upon arrival

didn’t use the pool too busy but great to have

no in room coffee laundry was a little expensive (20 euros for 1 bag)

is amazing and large - good for staying with kids great location sintra view nice pool friendly stuff nice place

good wifi

location, support and help from staff, wifi worked really well

great breakfast. staff was very helpful.

outstanding breakfast

the play yard for kids is 20 meters away

spa like wet room

breakfast was beautiful and delicious

amazing home-cooked breakfast and dinners

be best to get here by car, there is lots of parking, it is slightly remote and tricky for local taxi companies

pool and sauna were great

in fairness parking in sinatra's crazy streets isn't easy, that's really not the owner's fault

parking was a bit challenging, but that seems to be common everywhere in sintra

one huge plus was the private parking — such a big help in sintra, where parking can be a real challenge

fireplaces not working

centuries old mountain paths have become snaking 1 way roads with little parking

wifi connection in the main house was good, but in our room it was weak and dropped out often.

we were welcomed into their beautiful home for breakfast, which was delicious, especially the freshly made

washing machine was not included - a very expensive laundry service was available

kitchen was well supplied, though might have benefited from basics (salt, pepper, olive oil and

the included breakfast was to die for

the facilities are excellent - lovely outdoor pool (although unheated and a bit chilly in april, it was fine

the breakfast was slightly different both mornings which kept it interesting and the pool and pool bar were so

breakfast offers a great variety of fresh, high-quality options and is very well organized, with

bar service at the pool was fantastic

there was a good breakfast spread each day (although the hot food was never very warm

we did not try the outdoor swimming pool (february) but walked round the spacious gardens

if one is looking for a mass-market hotel or a spa vacation this would not suit them

there's a cosy reading room and bar in the basement with a well stocked library

wifi we had in spain

they even had the fireplace going

room was spacious with a nice balcony and the bathroom was very large with a separate shower and bath tub

spacious room with very comfortable beds

an amazing resort in the middle of a green park. great for golf lovers, spa and pool.

spa jacuzzi was broken also can’t swim in indoors pool without a swimming cap..

the sauna in the spa area is a bit old

we also enjoyed the spa and indoor swimming pool

great staff, good room, food was good, spa area was clean, kids play area is a godsend

spa hotel with a beautiful garden with several pools

zero swimming pool is pointlessly cold and if you're going to ask people to use towels from the spa reception

we had an amazing short stay and fully enjoyed the pools, spa circuit and massage

food excellent and spa lovely

loved the gardens, the service was super friendly and the suites are spacious, luxurious and comfortable

opening time of spa was too short

facilities are beautiful and the plunge pool inside the spa was a treat

spa was

provide better gym facilities there is a spa but no gym otherwise great hotel highly

the spa treatment was

spa at this hotel isn t really a spa but treatment was great

we enjoyed the spa services as well

good spa but no gym

pool in the spa was cold and the area around it needed to be clean as there was mold on the tiles

is a lovely hotel clean friendly staff good breakfast and lots of outdoor space including a children s park

it's luxe in so many ways--a deluxe room & its bathroom are very spacious & clean; bed is very comfy; breakfast

low season it would be good to have a bigger indoor pool as the spa pool was pretty busy and quite small once

gave 10 to the staff because we felt that, despite an unbelievable incident with a spa attendant trying to refuse

there is even a big garden at the back with games for kids

good wifi

10 min walk to casino or to big supermarket

the pool, restaurant and bar are fantastic. the staff are amazing! highly recommend!

was very clean, great breakfest, really good wifi, location almost besides beach, friendly staff

room either worked or didn t and the hotel staff were not very apologetic when we were without wifi for 2 days

parking was a big plus

good free parking near our room

nice pool in front of the

pool, breakfast, quiet location, friendly staff.

pool & spa areas were very clean & well maintained

the spa and pool looked very nice but i did not use it on this occasion

the spa area was relaxing and easily accessible

pillows spa services was amazing

rooms, the decor and the staff, the food and the extras such as pool, spa and sauna top

spacious and comfortable room with amazing ocean view

very comfy bed and spacious room and bathroom

spa is quite small (especially the indoor pool)

the room, spa and breakfast area there is not much else

spa was closed due to covid-19, not the hotels fault!

breakfast was perfect and the pool services too

the staff were great, the room was great, the facilities were great (small small gym and not huge pool but who

the pool is quiet and less busy than the beach if you prefer

the breakfast was delicious and cocktails in the bar amazing

before we booked our team in to stay at the hotel) there were some teething problems with the kitchen, but this

the spa and pool areas were excellent and the staff was very attentive to our every need

was lovely near the train station and town staff were very friendly loved the spa when it rained and fab pool

the spa prices were a little excessive

the spa is a very plus for an excellent stay

spacious rooms, great interior of the hotel, delicious breakfast, the best view ever on the 6-th

the gym needed to be updated and some of the spa was unavailable.

wasn't informed, before check in, regarding the spa that it was on reparation

sauna/spa facilities need a little updating to bring them in line with the rest of the property

upgraded to pestana cidadela and this review reflects this hotel: the staff was very nice, the spa and the

probably having the spa and the business center checks out the boxes for the four-star rating, but this definitely

grill at poolside, salt water pool outdoors and warm sweetwater (12m)indoors close to gym and spa - altogether

staff (thank you for champagne for my birthday celebration) beautiful view from the room, great spa and swimming

everything; the staff 5++, the calm, the cleaniness, the food and the spa areaud83dudc96

spa and massage services were excellent

spacious, beautifully decorated room

the included breakfast is delicious

location and excellent breakfast

no laundry

the kitchen and bar knocked every meal, refreshment, and drink out of the park

wifi connection wasn't great everywhere so working from there has limitations but not impossible

a spa in the hotel would definitely be a plus.

not much action in restaurant why we chose room service

of the staff; our junior suite was just perfect, with a huge terrace overlooking the sea; nice breakfast; parking

room was spacious and very clean, balcony view absolutely gorgeous, pool was lovely for the kids especially the

the delicious breakfast and excellent room service

you should tell guests about your partnership with the spa across the road

i would advise not to take it, but go to nearby banyan tree spa coffee, where you can get really good coffee

e room service which is something you can receive due to no evening meal service

perfect view on the sea in suite great decoration in the hotel kids park great quality for price

wine menu at the pool bar and the main bar didn t open until after seven in the evening so pre dinner drinks

wellness and spa and the breakfast are amazing

we used spa and it was an excellent

the access to the spa was an additional bonus that we were not expecting and a great place to relax during the

the elegant outdoor pool, the spa massage pool and the breakfast feast both included in the room price, the

outstanding hotel. impeccable service. the spa is out of this world as is the breafast buffet!

there is a spa and also a lovely sun trap swimming pool terrace

i felt that there should have been bathrobes and slippers provided because it was a spa hotel

the workout and spa facilities was a nice bonus

wifi was very sporadic, had to re-sign on each device each time we returned to the hotel the spa facilities were

there is a spa on site and a swimming pool beach across the street and walking distance to the casino

last, the spa is unique and super

the top floors, with the spa area are amazing and the restaurant at the top deck offers not just an amazing

room, spacious balcony with a superb view

also loved the spa and the breakfast was great

spa is amazing, beds are so comfy

and spa area is good as well

the spa treatments are overpriced for my taste

gym and spa are rather small, but clean and up to date

spa and sauna is great

hours are very short, we wanted to have a relaxation after the long day of excyrsions, but the spa is closed at

spa treatment and sympathy of the staff.

it woykd have been good if there was an indoor pool in the spa as the outdoor one waa too cd.

was exceptional the service and care from the receptionists and the spa were outstanding

afternoon , we needed to shower before our flight, which sophia kindly arranged for us to use the spa facilities

food was excellent and spa staff were very nice

the pool and spa were beautiful

the grande real villa italia hotel & spa was so perfect, we extended our stay an extra night

spa is a real experience

i surprised my boyfriend with the valentine offer at the spa and it was an excellent experience which made our

nice room ,the view amazing, very good breakfast, and the spa is top.

if there was a spa it would have been more like a 5 star experience

is no spa or sauna

service of the bar was very slow

breakfast choice was very good, presented well and cooked perfectly

location, design, pool

there is also an available spa that i did not use but i was told from other guests as being very good

spa was out of the hotel but it was just perfect

it doesn’t have spa pool

pool and spa facilities arent in the same building, you need to cross the road.

the gym and spa facilities are fantastic

it’s a private company 10 euro or 2 people for 15 euro but on the plus side you got to use the spa facilities

spa closes too early on the weekends and not all services are available.

to use the gym (which is in spa area) you have to pay additionally.

the spa was also nice with an inside pool (for colder/rainy days) and the massages we had were very

spa was closed on saturday afternoon and all day sunday.

there is also a nice spa for guests with a heated indoor pool and sauna

staff friendly and helpful, breakfast was perfection and location and view stunning and spa area and massage

also shampoo and shower gel in the spa

great spa and pool area with sauna and steam room, wonderful breakfast and areas to lounge in

the spa is small but cosy, when there are not many people

are great and the staff are incredibly friendly and helpful, especially the reception and spa staff

everything about the hotel, as the room is modern, spacious and very comfortable

spa was amazing.

the collection is beautiful, the room view, the pool, the spa everything is brilliant

very comfortable after a day of work, chill out by the pool or spa and do some food hunting

staff was great, rooms were clean, good breakfast at a reasonable price

breakfast was amazing pool view is breathtaking staff,especially george were very helpful

no milk for tea or coffee in room - kitchen locked at 9:00 so couldn't get any

free parking

the pool is small; suitable for no more than two adults with two little kids

parking provided, delicious breakfast, nice swimming pool, clean rooms all the facilities provided

very nice and clean, pool was very warm, enjoyed swimming with my little daughter

well appointed room excellent reception staff great bat with terrace excellent pool delightful breakfast with

when i asked iron, i was told to use laundry service (fee)

etc but was very understaffed with one person serving in the restaurant and one person in the bar who spent most

wifi could be improved

would be great if parking was available, especially when travelling with kids, but we understand it can be a

the wifi was fast enough for all my zoom calls, which was huge

wifi ok

there were plenty of space and a nice pool area