pillows spa services was amazing

the spa and pool looked very nice but i did not use it on this occasion

spa wasn t that well thought out

the spa treatment was amazing by johan and the front desk staff and breakfast hostess were friendly and

rooms, the decor and the staff, the food and the extras such as pool, spa and sauna top

was hard to get wifi sometimes in our room but not really a problem as we didn t really need it that much

was unfortunate that the wifi never worked in certain common spaces and it never worked in my room

the included breakfast is delicious

really isn't many bars just to sit and have a glass of wine, every restaurant/bar seems to push food, and a nice

wifi could be better.

was lovely near the train station and town staff were very friendly loved the spa when it rained and fab pool

excellent indoor spa and gym

the spa and pool areas were excellent and the staff was very attentive to our every need

spacious rooms, great interior of the hotel, delicious breakfast, the best view ever on the 6-th

the spa is a very plus for an excellent stay

before we booked our team in to stay at the hotel) there were some teething problems with the kitchen, but this

the pool was excellent with all the facilities needed

breakfast was perfect and the pool services too

the staff were great, the room was great, the facilities were great (small small gym and not huge pool but who

drinks from the bar were great as well

spa was closed due to covid-19, not the hotels fault!

the room, spa and breakfast area there is not much else

spacious and comfortable room with amazing ocean view

very comfy bed and spacious room and bathroom

spa is quite small (especially the indoor pool)

good vibes, good location. wifi ok

breakfast was very good value for the money, it cost €4

i enjoyed how close it was to beach/ casino etc

fast wifi connection and good breakfast

nice staff and all infrastructure needed for kids (1yo)

and spa area is good as well

hotel with spa facilities and a lovely buffet style breakfast

the spa treatments are overpriced for my taste

hours are very short, we wanted to have a relaxation after the long day of excyrsions, but the spa is closed at

gym and spa are rather small, but clean and up to date

wifi was brilliant

faciities like wifi flat tv and kitchen

hotel is situated on the hill, you can see estoril casino from the balcony

the hotel has 2 levels of parking, we used parking every day and it was very important that we didn't have to

poor at times non exsistent wifi

a spa in the hotel would definitely be a plus.

no book in room to order room service, but it was an option.

swimming pool was wonderful

service they try to do everything but at all it s terrible my clothes was in laundry 4 days in apartment

we loved how friendly the bar staff were

spa treatment and sympathy of the staff.

the spa was also excellent; the massage and sauna

food was excellent and spa staff were very nice

it woykd have been good if there was an indoor pool in the spa as the outdoor one waa too cd.

was exceptional the service and care from the receptionists and the spa were outstanding

nice room ,the view amazing, very good breakfast, and the spa is top.

have liked the use of the spa to be included as a paying guest,this was the case in many other hotels i have

the grande real villa italia hotel & spa was so perfect, we extended our stay an extra night

spa is dated.

the pool and spa were beautiful

probably having the spa and the business center checks out the boxes for the four-star rating, but this definitely

wasn't informed, before check in, regarding the spa that it was on reparation

it was disappointing that the spa and jacuzzi were out of order

sauna/spa facilities need a little updating to bring them in line with the rest of the property

upgraded to pestana cidadela and this review reflects this hotel: the staff was very nice, the spa and the

is no spa or sauna

if there was a spa it would have been more like a 5 star experience

loved the room, the view, the service(concierge) and breakfast, pool area

also i ordered room service food was not the greatest salty and meat was tough to chew

having a room service charge for a coffee pod

ac quiet when needed, all facilities that we used lovely - the breakfast buffet, the bar, the spa and the pool

there is a spa on site and a swimming pool beach across the street and walking distance to the casino

spa

the young lady in the spa was fantastic, such a lovely relaxing time

the workout and spa facilities was a nice bonus

top servic level top location top spa facilities top swimming pool

the access to the spa was an additional bonus that we were not expecting and a great place to relax during the

we used spa and it was an excellent

spa area amazing

spa was perfect

i would advise not to take it, but go to nearby banyan tree spa coffee, where you can get really good coffee

you should tell guests about your partnership with the spa across the road

lovely pool and bar, the breakfast was really good

lovely pool and bar, the breakfast was really good

others have noted, the gym space is a small room, roughly the size of a pantry, and it's too crowded with the

spa was not open.

last, the spa is unique and super

also loved the spa and the breakfast was great

room, spacious balcony with a superb view

spa is amazing, beds are so comfy

the spa is something amazing too

spa and indoor pool seemed lacking for 5 star hotel

spa at this hotel isn t really a spa but treatment was great

we enjoyed the spa services as well

good spa but no gym

pool in the spa was cold and the area around it needed to be clean as there was mold on the tiles

gave 10 to the staff because we felt that, despite an unbelievable incident with a spa attendant trying to refuse

our room was spacious, elegantly designed, and impeccably clean with luxurious linens and a comfortable bed

is a lovely hotel clean friendly staff good breakfast and lots of outdoor space including a children s park

low season it would be good to have a bigger indoor pool as the spa pool was pretty busy and quite small once

food excellent and spa lovely

spa was

loved the gardens, the service was super friendly and the suites are spacious, luxurious and comfortable

facilities are beautiful and the plunge pool inside the spa was a treat

opening time of spa was too short

spa and massage services were excellent

staff (thank you for champagne for my birthday celebration) beautiful view from the room, great spa and swimming

the spa and inside pool facilities are excellent, the outside pool looks good but the weather wasn't

spa area is not very big

spacious, beautifully decorated room

spa like wet room

wonderful breakfast and delicious cake and tea made fresh to help yourself to every afternoon

planning to work during the trip so good internet was very important, not only did they have good wifi, they

only a handful of guests (we had breakfast with only another family and there were 3 cars in the parking)

the breakfast was fresh, delicious and so plentiful, with gluten free options

limited hours of the spa and pool facility

and we had the best spa treatments we have both had, on a global scale for a very long time

free access to the spa that includes a very large pool

the sauna in the spa area is a bit old

spa jacuzzi was broken also can’t swim in indoors pool without a swimming cap..

spa was closed on saturday afternoon and all day sunday.

it’s a private company 10 euro or 2 people for 15 euro but on the plus side you got to use the spa facilities

really a negative but it's a shame that the indoor pool/gym/spa is privately owned

the spa was also nice with an inside pool (for colder/rainy days) and the massages we had were very

to use the gym (which is in spa area) you have to pay additionally.

great staff, good room, food was good, spa area was clean, kids play area is a godsend

the rooms and facilities lack the refinement and attention to detail expected from a resort & spa hotel

spa hotel with a beautiful garden with several pools

zero swimming pool is pointlessly cold and if you're going to ask people to use towels from the spa reception

pool in the spa had cold water instead of warm water, didnt have many cables to charge the

spa was out of the hotel but it was just perfect

the gym and spa facilities are fantastic

pool and spa facilities arent in the same building, you need to cross the road.

it doesn’t have spa pool

there is also an available spa that i did not use but i was told from other guests as being very good

the spa manager, catia is on another level altogether; she is an outstanding, intuitive, holistic

the breakfast is quite good and the spa amazing (only massages available at the moment) i loved that they have

breathtaking palace full of history, attentive and knowledgeable staff, nice spa with private feeling, romantic

spa was wonderful

the spa, situated in a serene building in the gardens of the hotel, was heavenly: we had a number of

the staff were helpful and accommodating and the spa treatments we had were good value

breakfast and very nice outdoor space for eating and drinks

were upgraded to a suite (free of charge) which was fantastic as we had so much space

my room was spacious and also had a lovely view

all the rooms are unique, great views, helpful staff, great breakfast and restaurant

parking opposite very handy but you have to reverse up the steep hill and stop the traffic but

kids loved the google lights and speakers. comfortable round bed.

it is true that there is no parking on the property, but you can drive to the front, and then the owners will

parking was too tricky for us to try (up a steep side street where other cars were parked and it

i arrived much later than planned and maria drove me to a private parking area so i would not get lost and even

rooms are large, bed is comfy and linens are spa quality

really- parking is a challenge, but it is everywhere, and they will help you figure that out

if you are a light sleeper or traveling with kids, weekend might not be the best place to stay here because of

the staff, the delicious breakfast, the on-site bar and dinner opportunities (order an hour ahead

the medieval bar next door was very cool

we did not try the outdoor swimming pool (february) but walked round the spacious gardens

if one is looking for a mass-market hotel or a spa vacation this would not suit them

wifi was a little patchy but not really an issue.

the staff was very friendly, the breakfast was amazing and endless, and there was ample on-site parking -- very

excellent garden with pool and also a football field

good size of the room, great view for city center, big towels, comfy bed and pillows, good wifi connection,

no room service i would no t give them 4

great breakfast. staff was very helpful.

suite had four large windows, very large bathroom with heated towel bar (good for drying clothes), king bed,

good breakfast

it is new, gorgeous, quaint and extremely well located - and the breakfast

wifi wasn’t too great but not too bad either

the bed was comfortable, the unit had a lovely attached patio, and a useable kitchen area the owner was so kind

the included breakfast was to die for

wifi is very poor. breakfast so so

same with the bar and drinks prices

the breakfast was slightly different both mornings which kept it interesting and the pool and pool bar

the breakfast was slightly different both mornings which kept it interesting and the pool and pool bar were so

outstanding breakfast

the hotel is super calm, great rooms, great pool to cool down and very good breakfast

spa was amazing.

the spa was lovely as was the delicious food cooked to perfection

the collection is beautiful, the room view, the pool, the spa everything is brilliant

everything about the hotel, as the room is modern, spacious and very comfortable

very comfortable after a day of work, chill out by the pool or spa and do some food hunting

bar was not open for the evening on arrival due, we discovered to staff problems (but it was out of

the wifi is non existent in the room

was great, there is free parking place which is a big bonus

the pool is small; suitable for no more than two adults with two little kids

free parking

the spa wasn't available as yet

gym was being refurbished

cold food and pastries, we had breakfast on our balcony on a couple of occasions and also had room service at

the ocean water in the pool is cold and not heated.

at breakfast they had the egg in the same container as all the meats so veggies couldn t eat that

modern luxurious rooms! excellent facilities! also used the spa and that was wonderful

perfect space for spa and relax

great breakfast with loads of options, the spa is very good and the hotel view is amazing

spa did not open until 9am

the staff could work harder and faster;) the woman from the spa talked on the phone for 10 minutes while we were

it was quiet, with a private parking that was easy to find and

small kitchen / living room

a bit tired in places, a few repairs needed and kitchen appliances could do with an

they are super welcoming, they offered us to come back later and enjoy the pool, keep our luggages after check

for kids there is much to do

breakfast. there is room service but you need to go to the restaurant to make the order.

we ordered room service one night

very nice and clean, pool was very warm, enjoyed swimming with my little daughter

well appointed room excellent reception staff great bat with terrace excellent pool delightful breakfast with

good breakfast, parking available, basically you have all you could need.

spacious apartment with all amenities for a long stay

spa was exellent when weather was rainy

pool and spa areas very clean and nice to use

the laundry machine in the room was unexpected and so great to have

the hotel is amazing! free parking and in room laundry!

too light for winter at the check-in no one explained breakfast times, locations of breakfast, gym, pool, etc

light for winter at the check-in no one explained breakfast times, locations of breakfast, gym, pool, etc

hotel has both a gym and pool area where we were able to still get our workouts done

hotel has both a gym and pool area where we were able to still get our workouts done

i called 5 time from my room to get the wifi code but no one answer

i called 5 time from my room to get the wifi code but no one answer

is an exceptional hotel close to the beach and good breakfast offered

breakfast was included

that if you travel as a family say of 4/5 either the parents will have to be in separate rooms or kids be alone

appreciate young adults bringing music apparel into the spa area which should be a place to relax in silence

friendly and helpful stuff, spa access, gym

we also loved the fact there are gym and spa facilities which we hadn’t realised until we got there

spa facilities - there was only one jacuzzi (the second one was out of order), a really small

there was nor spa neither a gym as mentioned on booking