the only window it has is right at the swimming pool area so we had to maintain it closed all the time, the

something to be aware of for future travelers who may need to work like i sometimes need to: the wifi was very

poot wifi and water pressure

very nice, good location and parking

spa bath in the room is great

spa is just a massage

free secure parking (can see car from balcony)

no room service

parking and ventilation pillows

wifi did not reach room, but worked well in common areas

great value on bottle service by the pool

the wifi does not reach the room, you have to go out to the common areas.

the water in the pool was really cold.

pool was cold, poor service in general, bathtub in the room did not work

the light in the spa did not work

with an outside spa, whereas the room we reserved had one inside

very cozy with fireplace, abundant hot water, and pot for hot water for instant coffee

area for breakfast does not have roof only some sunshades but for rainy days are not good

breakfast was delicious, gorditas made there

the bed was comfortable, the situation, possibility of parking. wifi ok.

the bed was comfortable, the situation, possibility of parking. wifi ok.

there is parking for your car

is superb, the rooms are good and they have a garden with hammocks and in normal times also a pool that was

was good; great view of la pena, just a short walk to the center through a steep hill and free parking

the bed was old, walls are thin between rooms, the pool was not very clean

view, swimming pool, the kingsize bed of my second room was very comfortable

not a soul in the pool and we enjoyed very very much

infinity pool, the terrace, and the breakfast area

it has an infinity pool that overlooks “la peña de bernal”

wifi never worked and it was a little further from town center than we thought.

the breakfast was so good and excellent meditation session with tony

everything, location, rooms, hospitality, breakfast

breakfast was a complete and delicious with an amazing view

great view, i was sleeping like a baby, wonderful breakfast and lovely people

the location was the best just as the picture, the food at the hotel breakfast and dinner

the bed was comfortable, and the wifi worked well

has a great interior design, each room is unique, it has a nice roof garden, nice parking lot

have massages because it has been raining and i didn't understand how that was affecting the spa schedule

didn t like that the wifi/internet service was very poor

the wifi was not working properly

then when i arrived i was looking the facilities and i was in shock when i saw the mini pool and the jacuzzi

pool should not be promoted, it was cold, small and dirty (nothing like the picture)

there is no spa

this is not a spa hotel

no even a pool

breakfast was great but was a 10 minute walk into town

the parking, though down the street, was easy

and clean rooms friendly staff great kids area nice views of the surrounding landscape and the

pool and hot tub were very refreshing

excellent garden: precious pool: warm and charming and on top of all, quiet

and clean rooms friendly staff great kids area nice views of the surrounding landscape and the

a bit overpriced for what you receive and the quality of the bed sheets, wifi, shower

pool was dirty. rooms were expensive and small. poor value.

we don t know if because of this, the pool was empty (filter i required because it was my anniversary), there

and unreliable wifi poorly equipped kitchen

and unreliable wifi poorly equipped kitchen

the pool was closed due to the rain but also the little fountain was off, and jacuzzi had to be

spacious room with beautiful view if vineyard. pet-friendly hotel.

2) no working wifi 3) we had included the breakfast but we were given no options, even if we wanted to pay

no wifi signal

no parking facilities on premises there were very few soap and shampoo

the pool was dirty and smelled bad

place, the staff, the leisure options (loons, horses, swimming pool, pool,

noisy place, as they mentioned they are hotel and spa i was expecting to get calm which was not the case so we

excellent breakfast, great pool, relaxing spa treatment on offer.

the 3 of us at the same time which affected our schedule and also after i paid for the 50% of the spa (which

the pool is a bit small

excellent breakfast, great pool, relaxing spa treatment on offer.

convenience of location breakfast temp of pool

no hot water pool, and it was promised, the tv didn't work.

stairway out of pool inadequate

the hotel, spa and restaurant were completely empty and there was barely any staff around

spa tub in the room

wifi, clearly wifi. it was bad as hell

pool was dirty

pool is ok

i loved the location very close to el centro, parking included, this place was amazing!

the heated indoor swimming pool is great

nice property and quiet at night, also has great hotel parking area

location is good, close to center of town. gardens are nice. parking is close,

sauna didn t work and indoor pool was too cold to get in

secure and nice pool and garden space

staff friendly but very limited, the pool was mentioned to be climatized and it wasn t, they charge you if you

good parking adjacent to room

theres a bar right in front of the hotel and the noise was very

the bar has a solid range of drinks and snacks you can enjoy while watching a beautiful sunset

loved the pool, and all the places around the hotel to sit in comfy chairs

do not miss the hot water swimming pool at night with a good red wine with your special one

clean, great heated pool, large rooms, family friendly and impeccable service

it says it is a spa hotel, but it has no spa services besides jacuzzi

nobody answered on reception and room service

pool was covered during the weekday

nice location parking lot. hotel staff really helpful. swimming pool & jacuzzi.

the pool was closed so we weren t able to use it

amenities like the spa tub did not work and the restroom light was not turning on we did not have hot and warm

location next to plaza miguel hidalgo at city center, private parking lot and earplugs to block out the church

you are close to everything, but can enjoy privacy in the pool/garden area

hotel has the perfect location, parking inside the property, good restaurant, everything at walking distance

the kitchenette had no dishes or anything what so ever to use, not even at least a microwave

perfect location walking distance to everything. great room. nice pool. helpful staff. parking.

cleanliness, facilities, confort, internet reliability & stability, perfect location, private parking

parking in high season is quite a challenge

the pool was excellent and the staff were very helpful

the parking lot is small and you have to park yourself. hotel have little amenities.

although parking is difficult, staff members do their best to fit all cars and move them when needed

the parking space is not enough for the amount of cars in use

parking

some of the staff was friendly but some other just tried to sell us tours, spa treatments while we were trying

location with parking available

the pool temperature was perfect

amazing team and great location. we loved the swimming pool area which was great to relax.

room service could of been better

all the facilities are pretty good, they have two great swimming pools, restaurant, área for kids, gym, spa,

the facilities are pretty good, they have two great swimming pools, restaurant, area for kids, gym, spa, etc

wifi was painfully slow

all the facilities are pretty good, they have two great swimming pools, restaurant, area for kids, gym, spa,

soap dispenser in the men's bathroom by the pool wasn't working

spa facilities, room size and mattress, coffee in rooms was good

the spa services are superb , totally recommendable

the room was very clean and comfy. the spa was great too.

breakfast was great. beautiful grounds, very comfortable bed.

the last day of our stay we had breakfast at the hotel restaurant and although the dishes were very good and

at extra cost when we arrived - it wasn't really worth the extra unless you would use the private spa bath

outside of town, which is what we wanted, with a gated parking area

great room and staff and parking was very safe. quiet atmosphere.

beds were comfortable free parking

spa area> steem room out of order, paddling pool out of order, jacuzzi the water was boiling

rooms, nice restaurant, good wifi network

breakfast selection was very good

everything going very well. have good service good breakfast...

the pool was to small and full of kids, we did not have the chance to use it because of that.