the pool was closed due to the rain but also the little fountain was off, and jacuzzi had to be

spacious room with beautiful view if vineyard. pet-friendly hotel.

place, the staff, the leisure options (loons, horses, swimming pool, pool,

no parking facilities on premises there were very few soap and shampoo

the pool was dirty and smelled bad

2) no working wifi 3) we had included the breakfast but we were given no options, even if we wanted to pay

no wifi signal

the bed was comfortable, and the wifi worked well

has a great interior design, each room is unique, it has a nice roof garden, nice parking lot

not a soul in the pool and we enjoyed very very much

infinity pool, the terrace, and the breakfast area

it has an infinity pool that overlooks “la peña de bernal”

spa is just a massage

spa bath in the room is great

need good and consistent wifi but this hotel did not have it

parking and ventilation pillows

no room service

and unreliable wifi poorly equipped kitchen

a bit overpriced for what you receive and the quality of the bed sheets, wifi, shower

pool was dirty. rooms were expensive and small. poor value.

and unreliable wifi poorly equipped kitchen

we don t know if because of this, the pool was empty (filter i required because it was my anniversary), there

and clean rooms friendly staff great kids area nice views of the surrounding landscape and the

and clean rooms friendly staff great kids area nice views of the surrounding landscape and the

excellent garden: precious pool: warm and charming and on top of all, quiet

pool and hot tub were very refreshing

the bed was comfortable, the situation, possibility of parking. wifi ok.

the bed was comfortable, the situation, possibility of parking. wifi ok.

very nice, good location and parking

the only window it has is right at the swimming pool area so we had to maintain it closed all the time, the

something to be aware of for future travelers who may need to work like i sometimes need to: the wifi was very

poot wifi and water pressure

parking lot

the water in the pool was really cold.

park in their private parking lot and walk everywhere with ease

location was great. beautiful courtyard. parking .

the pool isn't heated

is superb, the rooms are good and they have a garden with hammocks and in normal times also a pool that was

there is parking for your car

a nice pool area with a hammock

view, swimming pool, the kingsize bed of my second room was very comfortable

the water in the pool is quite cold

with an outside spa, whereas the room we reserved had one inside

the light in the spa did not work

the views...the fireplace...the breakfast...the jacuzzi...the privacy...

area for breakfast does not have roof only some sunshades but for rainy days are not good

breakfast was delicious and came with the same stunning view

wifi never worked and it was a little further from town center than we thought.

breakfast was traditional and delicious

great view, i was sleeping like a baby, wonderful breakfast and lovely people

i ordered the romantic package, so the bed came with rose petals and towel swans

wifi was spotty while we were there, but that just encouraged us to disconnect and relax.

christian arranged for us and quickly responded to our requests (laundry, wine opener)

have massages because it has been raining and i didn't understand how that was affecting the spa schedule

the wifi is almost non-existent 2

stunning view near the small pool and yummy coffee in the morning

pool should not be promoted, it was cold, small and dirty (nothing like the picture)

the wifi was not working properly

this is not a spa hotel

there is no spa

no even a pool

breakfast was great but was a 10 minute walk into town

the parking, though down the street, was easy

noisy place, as they mentioned they are hotel and spa i was expecting to get calm which was not the case so we

excellent breakfast, great pool, relaxing spa treatment on offer.

the 3 of us at the same time which affected our schedule and also after i paid for the 50% of the spa (which

the pool is a bit small

excellent breakfast, great pool, relaxing spa treatment on offer.

convenience of location breakfast temp of pool

no hot water pool, and it was promised, the tv didn't work.

stairway out of pool inadequate

the pool was dirty and the bedsheets were with yellow spots

it s too bad the outdoor pool is not really useable so there is no pool scene.

sauna didn t work and indoor pool was too cold to get in

there wasn t wifi , air conditioning, hot water in the room, a lot of noice at night

although the indoor pool is in an enclosed area,smoking is allowed.the restaurant is overpriced.

staff friendly but very limited, the pool was mentioned to be climatized and it wasn t, they charge you if you

they were dog friendly, rooms were large, the pool deck was lovely, and the food was very good.

good parking adjacent to room

there was a karaoke bar close by that was too loud at night.

could not connect to wifi. garden work needed.

the hotel, spa and restaurant were completely empty and there was barely any staff around

spa tub in the room

mini bar does not work

pool was lovely on a hot day

cold water in the pool & the ventilation in the room could be better

loved the pool, and all the places around the hotel to sit in comfy chairs

do not miss the hot water swimming pool at night with a good red wine with your special one

clean, great heated pool, large rooms, family friendly and impeccable service

it says it is a spa hotel, but it has no spa services besides jacuzzi

nobody answered on reception and room service

pool was covered during the weekday

nice location parking lot. hotel staff really helpful. swimming pool & jacuzzi.

the pool was closed so we weren t able to use it

amenities like the spa tub did not work and the restroom light was not turning on we did not have hot and warm

location next to plaza miguel hidalgo at city center, private parking lot and earplugs to block out the church

you are close to everything, but can enjoy privacy in the pool/garden area

hotel has the perfect location, parking inside the property, good restaurant, everything at walking distance

the kitchenette had no dishes or anything what so ever to use, not even at least a microwave

perfect location walking distance to everything. great room. nice pool. helpful staff. parking.

cleanliness, facilities, confort, internet reliability & stability, perfect location, private parking

parking in high season is quite a challenge

the pool was excellent and the staff were very helpful

the parking lot is small and you have to park yourself. hotel have little amenities.

although parking is difficult, staff members do their best to fit all cars and move them when needed

the parking space is not enough for the amount of cars in use

parking

some of the staff was friendly but some other just tried to sell us tours, spa treatments while we were trying

location with parking available

the pool temperature was perfect

amazing team and great location. we loved the swimming pool area which was great to relax.

room service could of been better

all the facilities are pretty good, they have two great swimming pools, restaurant, área for kids, gym, spa,

the facilities are pretty good, they have two great swimming pools, restaurant, area for kids, gym, spa, etc

wifi was painfully slow

all the facilities are pretty good, they have two great swimming pools, restaurant, area for kids, gym, spa,

soap dispenser in the men's bathroom by the pool wasn't working

spa facilities, room size and mattress, coffee in rooms was good

the spa services are superb , totally recommendable

the room was very clean and comfy. the spa was great too.

breakfast was great. beautiful grounds, very comfortable bed.

the last day of our stay we had breakfast at the hotel restaurant and although the dishes were very good and

at extra cost when we arrived - it wasn't really worth the extra unless you would use the private spa bath

outside of town, which is what we wanted, with a gated parking area

great room and staff and parking was very safe. quiet atmosphere.