we faced some troubles with the wifi.

wifi didn't work well. especially not in the rooms. shower could've been better.

clean, professional and kind staff, comfortable bed, excellent wifi, beautiful design, quiet, calm, safe, large

matter where you look, either inside your room or at the bar next to the pool, wonderful design and materials

pool is a lot smaller than the pictures and not really well maintained

the pool/jacuzzi is warm and relaxing, not crowded

room was very comfortable and wifi was fast. staff was super helpful

matter where you look, either inside your room or at the bar next to the pool, wonderful design and materials

breakfast on the rooftop terrace was lovely and very filling

the hotel itself is beautiful and charming and very comfortable and the free breakfast on the rooftop restaurant

best part: breakfast on the roof terrace

room service was a plus

free breakfast at the rooftop restaurant was a plus

there is no parking on site but secure parking is provided very close by

had a gorgeous suite (15) with spa but no space to open suitcases and no cupboard to hang clothes - just a rail

the hotel is elegant and central. our suite (15) with spa was beautiful.

we had a room with a 2 person spa on your own terrace- & enjoyed an afternoon dip in the privacy of our own

with nice shade, swimming pool, lot of space to relax

lack of room service, no drinks nor food available

the spa (showers, steam room and jacuzzi especially) need a renovation, re-modeling or upgrade

spa on the third floor is very nice with several massage and facial rooms to accommodate several

highly recommend the full service spa package

location, rooms , spa and pool

nice quiet place, nice spa facilities, friendly staff.

spa facilities off the main reception

spa was being remodeled so there was very noisy

at the spa area, the neatness , organized environment and mostly the ancestral wisdom of the wonderful

the breakfast

noisy at weekends nights. breakfast could be more generous.

he also got in my car and took me to the free parking lot a block away

perfect size little refrigerator with the mini kitchen

even the kids loved this space

great if you are driving because parking is included

there could be a few more utensils in the kitchenette

i felt like a princess in most spectacular room 209, that has incredible spa like glass room

the room and bathroom were clean, the wifi was fine, and there were plenty of outlets, excellent hot water

wifi didn t work most of the time , no tv, bed and pillows uncomfortable, cleaning was very late,

no room service

the header of this property read and spa the spa was underwhelming

website indicated restaurant bar and spa and none of these existed

i guess we were there off season, restaurant, bar and spa were closed

it was very clean and they were really accommodating with late check out

friendly staff always available, valet parking included (appreciated in this type of location) and a beautiful

they have spa service to your room

spa services are available in room we hope to try some next time

the breakfast is very good, and it's close to coffee shops and restaurants where you can have a lovely

the delicious breakfast in the morning

the air conditioner made a very loud noise every now and then that could wake you up, and the wifi signal in

had to change rooms due to a plumbing issue and thought we had gotten a quieter room, near the pool, but then

nice pool

the pool looks a little sad, only two lounge chairs and it was hot

had a large suite with both a balcony hovering above the pool, and a terasse on the other side

our room was great (clean,spacious, decoration was beautiful) the spa + massage was a 10/10

) to our room door fell apart in my hand, and the jacuzzi spa was out of service our entire stay

the breakfast included was delicious but mostly the owners were so kind and helpful and really made our

wifi is weak, but do to the thick walls that is one of the things that make this old building

it is centrally located, amazing owner and staff, delicious breakfast, comfortable, and words cannot express

also the spa tub handle broke off in my hand, i was given a regular room and charged the price of a suite

wifi didn't work

wifi was not working properly

there was no wifi as a foreigner it is necessary to have a wifi.

spa will open soon, so did not have the chance to try it.

gym was extremely hot! couldn't complete any training session.

breakfast was amazing and started at 7 am which is early for mexico

hotel, beautiful room, amazing beds, great staff, excellent breakfast

is not pet friendly as it says in the description of the room

while wifi worked in the room, it became practically unusable as soon as you stepped outside of the door

didn t like my phone didn t work to call front desk for room service

room was on 1st floor behind bar area

the bar is too low to hang long dresses and i was preparing for a wedding, so it got wrinkly

i would suggest to improve wifi and towels situation.

wifi, air conditioning didnt work, they gave us a very noisy fan, having a rest was impossible ,

breakfast is offered at 8:30 am it was never on time

reserved a room for three adults and paid extra for breakfast well when i got there they didn t even tell me

breakfast, no restaurant, no air conditioner, no water in sink and the most important is no

hotel is beautiful, comfortable and we got a very good breakfast

the rooftop bar is lovely, they let us take our own wine to have with their food

the wifi was very good

no wifi

room service is quite slow, but nonetheless is good

they were very busy and room service was a little slow but totally understandable

from cecelia and liliana at the front desk who booked us tours, dinner reservations, taxis and spa appointments

also, there are advertisements for spa services but the staff knew little about them and the masseuse didn't

maybe a larger cup of coffee for breakfast

nice breakfast served in room

the wifi was confusing - had to go to the front desk to try to figure out how to connect to the main

a great location and if very clean, has a jacuzzi and spa has great prices

no windows in the room and the spa is very expensive. nothing is included in the fee

we set up our spa day at check-in and went to our lovely room before setting out on our adventures in the centro

hospitality and quality of the room, amenities, food and spa are excellent

loved the shared kitchen area

no wifi, cold water in shower, no room key (door had to be opened by staff every time

there is no room service

* wifi * staff- from the afternoon, not reliable

no wifi and service

there is no room service. cold shower. one could listen all that happened at the next room...

the room was the prefect size and had plenty of power sockets for charging of devices, great wifi, ac, and the

the wifi was weak (maybe due to the large

the room had a wifi booster but the signal was still a bit weak.

room was large since we booked a master suite with a kitchen for a week

the wifi was useless in the room

- clean - comfortable - staff we're courteous and helpful - good wifi - great location

wifi signal was very poor or none , this mignt be due to the fact that the walls are very thick

room was very large with many extras that i didnt expect like a functioning kitchen

i had a massage in the spa which was wonderful

the hotel has a great spa and i took advantage of its services

the spa is mui tranquillo

we didn't get to spend any time looking at the spa services but i would certainly do that another time

there had been written information in the room and a map to explain a bit about queretaro and the spa services

great staff - even the ability to order spa services on demand!

property is attractive and pool/spa

the roof window (no other window), it was loud due to other guests being noisy and the in-room wifi access point

great breakfast. friendly staff. great location.

hotel, pool, room & location

the hotel is pet-friendly, and even though we didn't have a pet, it's nice to know that they are welcome

the backyard has a small pool and tables, background music creates a relaxing atmosphere and it's never loud

the pool is small but perfect for cooling off in the afternoon

my windows were looking to the pool/breakfast area and woke up to hearing people talk.

we loved having the pool each day

friendly staff, restraunt on site, big rooms good shower, good wifi

heater or show us how to do it monday (i forgot her name, sorry) gave us all the information, wifi password,

wifi reception was not good in the room

fast check in also fast check out free parking

internet wifi not very friendly to access at my room

parking like all parking in mexico

the buffet breakfast was exceptional. the pool was clean and refreshing

wifi quality is extremely poor

location. cleanliness. staff. parking

we didnt swim in the pool because it was always too busy

the hotel is clean, elegant, welcoming, its facilities like the gym , pool and terrace are awesome

the gym can improve and the pool

the gym can improve and the pool

everything was excellent, the suite was huge, we loved it. the breakfast was very good as well.

staff, position, parking, quick check in and check out

the food, the staff, the parking, the location

it was a large, spacious room.it was easy to find english speakers. room service was excellent.

i liked the buffet for breakfast

nice location and you can bring your pet. nuce bug garden and a warm pool.

could not bring the pet to the restaurant

have enough food from restaurant: ok, nothing to write home about river fountain: very fake room service: left

staff were a bit awkward when i said i had a pet and it was pet friendly hotel

we also liked having secured parking

a little bit the breakfast .! i would like to have more options

the parking lot is conveniently underground

it offered many amenities such as a gym and laundry room which were in good condition and not something often

they allow pets

also, the restaurant/breakfast was closed

usa main hotel chains but way above in courteous service and excellent breakfast and restaurant room service

great bed, big tv, secure parking lot, and friendly staff

wifi service was slow one day

slow wifi and very unreliable

there's no good parking entrance road sign