pool area way too cold, shower off area water feel very cold, never did get warm

room service was so so

made my way home from work and kids and i slept till saturday morning

the price was good and we come from ottawa to that area to visit our kids and grandkids a few times a year also

they are pet (cat) friendly in my case

there were no ice machines working, we couldn t get through to order room service

there is a large parking in front of the hotel

- location - easy parking - wifi - firendliness of the staff

didn t like that we didn t know breakfast wasn t included, that wasn t made clear when booking.

didn t have the breakfast, the location is good, easy to find right off the highway

clean, modern, gym

breakfast, helpful staff, the pool was perfect, the rooms were great

breakfast is included and they have a full service gym

there is a full service gym attached to hotel

very often coming as my son is getting married on october and we really like the place i asked my kids to fona

breakfast lovely staff shame when checking in that we weren t told the spa wouldnt be working for duration of

swimming pool and spa areas, arcade area, convenient location

staff & spa was closed.

liked that i was accommodated a pet friendly room room was clean had a problem with wifi and they came right

liked that i was accommodated a pet friendly room room was clean had a problem with wifi and they came right

rooms are dated, not towels in the gym.

the gym area was excellent

contacted by staff having an issue with my pet about barking

kids running up and down the hallways yelling until 10 at night

the room service was poor

hotel & gym were very clean, and our room was very comfortable

clean,clean,clean!! nice breakfast!

it is actually very comfortable to have two rooms and a full kitchen( even though i did not use it)

breakfast was good

i loved the friendly staff, cleanliness, suite, gym, breakfast.

no hot spa at the pool

the pool and spa was closed and there was no info about that before booking

heater was mal functioning and the room service was poor

clean, pet friendly, good location

the pool and gym was also a pro

amazing pool and spa on location, clean and beautiful place

with spacious rooms

a lovely hotel with great spa and pool

the spa staff were not the friendliest but i do not blame the hotel itself for that.

spa was not all i expected i got a massage expecting it to be something it wasn t 65$ for 25

we loved the spa tub

cleanliness was my priority because of my kids and it exceed my expectations

room service staff was efficient did answer the call immediately, but staff at counter didn't knew

close to the falls, and casino

the pool closed way too early!

though the website states there is a spa and heated indoor pool, we were unable to use either as the spa had

in washroom was falling apart; luggage in staircase which no one cleared out for at least 2 days; spa

good breakfast, pool, personal of course!!! and excellent place nearby the falls

broken hot tub broken sauna broken gym

bed was comfy, the sheets looked clean, and the tv and wifi worked well

the room was well-maintained and the spa bath was a fantastic experience

comfortable beds, spa tub and a great shower. loved the falls view.

ordered room service every night and did not have a table to eat, and had to make one out of the laundry rack

beds are very comfortable and layout of rooms was perfect for a family with kids

fireplace didn't work

spa is on deck for round two

amazing property and service! also spa and restaurant were outstanding!

rooms are very big and clean, spa and restaurant on the property

, just the spa message inside the hotel is so pricey and thus is not related to the hotel at all or its staff

the modern atmosphere made the room cozy and comfortable had a fireplace in the room and was very spacious, the

the pool and spa area needs cleaning :)

location cleaniness good oriental breakfast, hot tub sauna all indoor and swimming pool

we arrive at 12 pm, and the staff allow us for early check in

most hotel allows half an hour to an hour early check in

reception staff amazing the guy which offer us an early check in and the girls second shift, which was the same

we were also within walking distance to the falls and casino

lighting and beds and there was no breakfast

walking distance to clifton hill, casino, and restaurants

breakfast but very friendly staff

the location was very convenient for everything, tim hortons, main strip and the casinos.

the spa , swimming pool, and restaurant

i like the location. the hot spa tub it was amazing.

location close to the falls, we stayed in the jetted tub king room with a balcony and large spa bath big enough

central to falls and casino

was nice and close so my grandma could walk to the casino and the staff was very accommodating to us and letting

spa tub was amazing, big clean rooms - amazing location only a 2 min walk from the main town and

was a tour of niagara falls highlights available for hotel guests, the hotel restaurant, and the spa tub in our

spa tub had no heat control and the water got extremely hot

spa tub was small

also having the jacuzzi spa tub in the room was just the icing on the cake

nice spacious room

the pool was great the hot tub and sauna were extremely fabulous. felt like a spa vacation.

we had a room with a spa tub and would of liked more towels.

whirlpool spa inside the room was awesome

walking distance to clifton hill and casino a plus

we also used their spa and sauna which was great after a day of being on your feet and getting cold on the

the location and spa jacuzzi, also the front desk staff was very nice ud83dude0a

the spa tub jets were weak. no coffee maker in room and no decafe in the coffee stop downstairs

rhe spa was so clean

room was spacious with large windows, and we had an excellent view of the falls

we did not get time to use the spa /pool facilities etc to comment upon those

the pool was cool and the spa to hot for me.

other tenants let the doors slam after 1am. kids running around after 11pm.

swimming pool too small

pool area looks nice but we didn't go as there were so many kids jumping in it didn't seem relaxing

the spa is really nice too

spa bath

spa wasn t working properly.

limited use of spa facilities. you need to pay extra to make full use of spa.

beds,the view,and the spa was my favorite

the shower didn't have hot water, but the spa tub had hot water, no issues with that.

the spa tub how close it is to clifton hill

the room had hair on bathroom floor and the jets in the spa bath looked very dirty as we were scared to use the

was fine except not being able to use the spa facilities

vending machines were all closed, no clean towels everyday, pool and spa was closed

broken elevator, ice machines and the spa has been broken for 3 or more years

amenities offered like the spa were broken the pool was small and the sauna was horrible

wished spa hot tub had been working. more variety at breakfast like pancakes and waffles.

and quiet the staff was helpful and friendly and very close to all attractions free breakfast and parking

i guess if i had to pick something, the pool was closed for obvious reasons.