pool area way too cold, shower off area water feel very cold, never did get warm

room service was so so

made my way home from work and kids and i slept till saturday morning

the price was good and we come from ottawa to that area to visit our kids and grandkids a few times a year also

they are pet (cat) friendly in my case

there were no ice machines working, we couldn t get through to order room service

there is a large parking in front of the hotel

- location - easy parking - wifi - firendliness of the staff

didn t like that we didn t know breakfast wasn t included, that wasn t made clear when booking.

didn t have the breakfast, the location is good, easy to find right off the highway

clean, modern, gym

breakfast, helpful staff, the pool was perfect, the rooms were great

breakfast is included and they have a full service gym

there is a full service gym attached to hotel

very often coming as my son is getting married on october and we really like the place i asked my kids to fona

breakfast lovely staff shame when checking in that we weren t told the spa wouldnt be working for duration of

swimming pool and spa areas, arcade area, convenient location

staff & spa was closed.

liked that i was accommodated a pet friendly room room was clean had a problem with wifi and they came right

liked that i was accommodated a pet friendly room room was clean had a problem with wifi and they came right

rooms are dated, not towels in the gym.

the gym area was excellent

contacted by staff having an issue with my pet about barking

kids running up and down the hallways yelling until 10 at night

the room service was poor

the spa facilities

we used the spa for services, the sauna, and dined at both restaurants for lunch and then breakfast the next

spa staff conceiige

the spa was also excellent

really except maybe the spa operation at check in, there was a mix up with my massage booking but the manager

loved the breakfast, hot and cold and we were able to make our own waffles

1 parking spot to a room for business travelers sharing accomodations

ample parking, roomy suite, excellent bed, friendly service

breakfast was great considering the current covid situation

there was a group of people bringing their kids to a hockey tournament and although the kids were quiet, the

no hot spa at the pool

the pool and spa was closed and there was no info about that before booking

accessibility, view, on site starbucks, indoor pool, elevators, cleanliness, staff friendliness, pet friendly

i liked the location. ialso liked the swimming pool and gym

gym was very old and most equipment didn't work very well

with spacious rooms

a lovely hotel with great spa and pool

bed was cozy, room was clean, spa was perfection, staff was so nice

spa was not all i expected i got a massage expecting it to be something it wasn t 65$ for 25

amazing pool and spa on location, clean and beautiful place

in washroom was falling apart; luggage in staircase which no one cleared out for at least 2 days; spa

though the website states there is a spa and heated indoor pool, we were unable to use either as the spa had

i felt that i paid too much to upgrade the gym picture did not match the miserable actual gym

the breakfast was really good, and the hotel staff were excellent always attentive and kind

pool area was a little rundown

rooms are very big and clean, spa and restaurant on the property

the modern atmosphere made the room cozy and comfortable had a fireplace in the room and was very spacious, the

, just the spa message inside the hotel is so pricey and thus is not related to the hotel at all or its staff

spa is on deck for round two

amazing property and service! also spa and restaurant were outstanding!

the pool and spa area needs cleaning :)

frigde, microwave and laundry area these are main necessities in a place where you really need to stay for days

breakfast could have more items beside cereal, toast, bagels

it needs more options for kids, as i mentioned

staff was friendly and they were very kind to accommodate my request for early check

lighting and beds and there was no breakfast

tasty breakfast, working staff was very kind ,superb location, they let us park extra, free parking,

centrally located and walkable to all the key sites - the falls, arcades, wego bus lines, casinos, and dining

worth it staying value for money, so clean and friendly staff close to casino . awesome

paid an extra $30 for breakfast when we booked which consisted of a banana, juice box and a granola bar each in

spa tub was small

spa tub was amazing, big clean rooms - amazing location only a 2 min walk from the main town and

is a great location, the big spa tub was great

spa tub had no heat control and the water got extremely hot

was a tour of niagara falls highlights available for hotel guests, the hotel restaurant, and the spa tub in our

we loved the spa tub

outdoor swimming pool

was very noisy,kids running in hall making lots of noise,the heat was just hot air was cold most times

music, laundry machines, normal work noise , except it sounds like its in my room

wifi was crap. tv didnt work.

the room was well-maintained and the spa bath was a fantastic experience

comfortable beds, spa tub and a great shower. loved the falls view.

only issue i had was connecting to the wifi (maybe bc i was up high) not sure

we were not allowed early check in by 10am, but we were given our room by 1pm upon request

pool with kids/ preteens jumping in and playing very loudly

nice spacious room

whirlpool spa inside the room was awesome

we had a room with a spa tub and would of liked more towels.

the pool was great the hot tub and sauna were extremely fabulous. felt like a spa vacation.

it also has connected indoor and outdoor pools which the kids enjoyed

i like the location. the hot spa tub it was amazing.

location close to the falls, we stayed in the jetted tub king room with a balcony and large spa bath big enough

the spa , swimming pool, and restaurant

location, within walking distance of the falls, full breakfast included, pool & fitness centre, late check

very clean room. minutes from casino. the bed was super comfortable

room was spacious with large windows, and we had an excellent view of the falls

the pool and spa are very nice

rhe spa was so clean

the view was spectacular and the spa bath was huge. clean friendly staff and very helpful.

the location and spa jacuzzi, also the front desk staff was very nice ud83dude0a

we did not get time to use the spa /pool facilities etc to comment upon those

the pool was cool and the spa to hot for me.

we did not get time to use the spa /pool facilities etc to comment upon those

they said well we don't celebrate birthdays and the tip does not go to the server it goes to the kitchen

bar man was very friendly and we enjoyed our drinks in a comfortable setting