the had a spa that looked appealing

were horrible, had about 6 families treating it like an apt complex, clothes hanging outside, kids running around

the room service meal was very poor in my opinion

there were room service menus in the room but the restaurant hasn t offered room service for over two years

no pool or breakfast

the location is close to a shopping mall and the room has a full equipped kitchen

it was nice to do the laundry, so that everything was already done when we came home

the kitchen was extremely well stocked with all sorts of small appliances

to bring my blow dryer body wash ect having a washer and dryer was a nice bonus (which included laundry soap or

kitchen had all you need bbq too outside if you needed one

chose the spa king rooom

the complimentary breakfast made it even more worthwhile tasty and convenient

hot breakfast was always fresh and delicious

strong wifi

pool was closed

had reserved a pet room but was informed upon arrival there was no pet room available for me

parking was tight

they claimed i hadn t mentioned i was bringing a pet at check-in, and because of that, i was placed in a

when we first arrived into the parking lot there were only 4 vehicles (not normal for a large hotel), we then

breakfast

found out about their spa on our last night there, and we called in an hour before they closed to see if they

the kids (and adults) all enjoyed the pool and it was a safe friendly environment

no wifi

wifi issues

m excited when covid protocols are somewhat lifted and room service resumes, that was the only thing i didn

corner room with spa and balcony was fantastic. bed super comfortable

room has it's own spa bath

luxurious sheets that make it hard to get up in the morning, and the plush towels feel like a spa treat

spa bath jets are on the bottom only creating a lot of splashing which can get messy

bed was very comfortable, bathroom spacious with nice spa tub, balcony excellent addition to look out at pool

the wifi was a bit patchy, and kept logging off and on.

breakfast was fantastic location great too

was fine but it is the same everyday, and the set up is not great - the breakfast food areas are quite set apart

the variety of breakfast at dining commons just needed a place to crash & freshen up between long day trips and

bonus was free breakfast and coffee station on each floor

no spa facilities in the hotel - missed it!

added bonus, the spa across the road was a great way to unwind after my exam

no pool or breakfast.

the gym- a huge must for me was perfect

didn't use the wifi or have coffee

the shower was great and wifi worked well

- cutlery was not clean in kitchen drawers - don't count on break fast at

we reserved two rooms with kitchenettes and king beds but only got one of those rooms, the 2nd was a queen bed

wifi terrible, breakfast was an apple or orange, doughnut and coffee that you either took to your

my room and the wifi were great

came with two of my daughters and 5 kids, so was only interested in the pool and hot tub which worked out very

wifi was weak but ok

fix paint if it's a pet room clean up the or wash carpets night table lights don't work no long distance cheap

of the location, the parking lot is a bit small and tight

was amazing, specially the lady who checked us in ( she definitely earned 5 stars rating ) nice parking available

spa facilities a bonus for this christmas getaway because of the loss of power at my home

also, i booked through a third party site which said my room would have a spa bath, and it did not, which was

other staff such cleaners and breakfast serving staff were friendly and greeted us with all smiles

friendly staff, great breakfast, comfortable clean room, and loved that there was laundry

very pet friendly

location, free parking and free wifi

is no pool

the breakfast was excellent

no pool

i like the free parking and the rooms were nice.

is good but the amenities are not enough for big crowds as there's only 1 spa and a pool

hot tub and pool area is great as well

we couldn t say enough about nathan or the hotel, an excellent place to stay and the breakfast room was

no bathtub. the pool was too average compared to the rest of the hotel.

enough ev chargers

staff; nice little spa with sauna and hot tub; clean room; parking close to room; 2 minute drive from wall mart

everything was good, even wifi!

location, laundry room, sport room

well equipped kitchen area with everything we needed for breakfast preparation

nice clean neighbourhood felt safe convenient parking

rooms great staff and good emenities such as spa pool and sauna

hotel that really needs a renovation the swimming pool and the spa are located in the parking lot

nothing to really complain about, although the spa and pool are not desirable.

wifi kept expiring so had to keep getting a new code

cons: the first floor is being renovated, so no pool or sauna, no gym, no breakfast

nice decor, clean, free breakfast and pet friendly

wifi barely worked. that was my only complaint. otherwise, everything else was great

great last minute deal, access to the sauna and gym beautiful view of the mountain to wake up to

the breakfast

cleanliness and breakfast was good

pool and spa good great breakfast

pool, spa and gym were adequate

the spa bath did not work properly

despite our site search for pool, and gym we were unable to use either here

breakfast was fine

the new pool and spa were fantastic

location was good. hop on hop off bus outside door pool and spa was good.

spa was downright dirty with lots of dead skin cells floating in it

good pool spa and fitness gym.

and spa were excellent, thanks and much appreciated after a long day s walking about

no spa or pool.

we flew in early morning from overseas and the hotel attendant was very accommodating to do an early check in

lovely friendly staff, great location, room with kitchen was perfect for our family of three.

when trying to minimize light in the early hours of the morning so as to not wake up kids it s annoying to

wifi was not the best and parking rates were way too high.

spa is very, very hot

room was clean and spacious

we loved the spa on level 2 after a day of

nothing at all but i didn t visit the spa or anything else in the hotel. basic sleep only

the sauna and spa were great and clean

location, spa and breakfast

gym and spa were closed for renovation. some renovation noise during the day

i found the wifi to be grumpy, but my wife got it to work.

hotel was in a great location and the free breakfast was super convenient.

very poor wifi - would not connect on any device.

the spa was great and the buffet very good

the bathing products is from utopia spa which has very relaxing scent

spa is excellent and recommended

spa services

although no affiliated, on site spa was excellent

room with 2 queen beds was very spacious, very clean and well maintained

they provide complimentary bikes and water. the spa is very good.

the heated pool was still a little cool for my liking but the spa was fabulous to relax in after a day of

24 hour business centre, gym and free self serve laundry, and snack machines

the front desk staff to the valet and room service staff, i give you all 10 s

loved my room that was so close to the pool, spa area, hot tub, and had a walkout terrace

the pool & spa looked great but filled with kids the couple of times i went to swim.

spa water is way too hot, pool water is a bit cold for the wether in april

love to have a spa at this location for treatments, but it wasn't too far to walk down the street to fairmont

enjoyed the pool and gym spa jacuzzi

had a lovely indoor pool & spa area which we unfortunately didn't make use of

was was spacious and comfortable

shower at the gym before flying.

it has *real* wifi,

pool for the kids

everything pool spa area location best city hotel i ve stayed in

the rooms were impressively spacious, spotless, and beautifully maintained it s rare to find this level

we had a mini kitchen in our room

the location in downtown, close to train station and the gym

wifi seemed to work

also, there is free coffee every morning and free laundry

reasonably fast free wifi

enjoy their adjacent pub with excellent atmosphere, quality beers, and good bar food-especially liked the

some other great amenities included free on-site laundry (this is rare for a hotel

retro style hotel and its bang in the middle of downtown for the cost won t get much better the bar next door

the pool, spa and gym were lovely and well fitted out

pool and spa were appreciated by the kids

spa was good but small, the pool was outdoors, the sauna was small and its location was very tiny

the bed was so comfortable, the gym and pool were great, location was amazing, room was so good with blockout

had a beautiful view and comfy bed. plus we enjoyed the pool a d gym

accommodated early check in

bring own shower gel unless u wanna take e small soap bar fr the wash basin

free breakfast and free wifi

the lobby smelled very strongly of cigarette smoke, from patrons of the bar smoking right outside the door to

wifi speed was very fast ~7mb/s

very clean comfortable bed beautiful spa like bathroom friendly staff

spa and exercise room were superb

and restaurant was super and staff were amazing ud83dudc4dud83dudc4f highly recommend the spa great

i definitely recommend a visit to the spa, and if you're looking for couple's treatment or something similar,

my favourite part was the pool and the spa

perfect location, beautiful king size bed, very clean and the spa was a great luxury

location, heated pool, very comfortable , good quality shampoo and conditioner, valet

bed is comfy, wifi

room service was very poor, if we didnot ask nobody come to clean the room

great location. friendly staff. offered early check in each time we stayed

the rooms are clean and the bathroom spa like

i have been assisted at every stage of my visit starting with my check in, spa access, concierge service

bed was so comfy, my lady and i stayed in a room with the 4 piece spa style bathroom with heated floors and my

large luxury feel to the room and amazing spa with great massage treatment and pool

everything the pool and spa are fabulous!!!!

hotel for business, the room was clean, great wi-fi, excellent working area, and a fantastic gym

from check-in they made sure that we had a room that we would be comfortable in with 2 kids

no room service

closed as we arrived and there was no late night room service

has pool and gym

bit sorry there wasn't a spa pool as suggested on the internet.

and the spa was great also

the pedicure area in the spa was not appealing at all, it looked like just a cheap pedicure place

and we used the spa which we really enjoyed

the spa was lovely and the staff just fabulous

bar was open to the lobby and could be a little noisy at times, aside from that, it would be a

the room service staff who delivered food were excellent in appearance and customer service..

we loved the location and the kids loved the pool.

cost of parking and cost of pet fee.

hotel, great views, excellent to work in downtown, nice brakfast, nice gym, nice staff

lovely pool and spa facilities

pool and spa area is a bit underwhelming.

spa not working

pool was at times cloudy and the temperature in the spa was inconsistent, often too hot

the spa was not very hot, and was a bit small. pool seemed a bit turbid.

bed is so comfortable and the spa is

spa is quite modest, although very pleasant - it was great to be able to get a booking at the last

the spa lounge was a lovely place to chill before we headed to the airport

the staff were wonderful and especially restaurant, reception and spa staff were welcome and very

receptionist at the spa was a bit annoyed with me having lost the keys to my locker which would have to be opened