is good but the amenities are not enough for big crowds as there's only 1 spa and a pool

the customer service was great. we loved the room, pool, gym and continental breakfast.

we had a kitchen that was useable

wasn't given the wifi information at check-in so had to go to the website to figure it out

excellent complimentary breakfast

location, free parking, attached casino, free coffee

the pool and hot tub weren t working but i didn t care!

pet few wasn't online didn't say anything if i new i would have stayed else were 50 dollars is

the free parking was such a great perk too

convenient and quiet, allowed pets

good tv and wifi

breakfast good

easy, price, breakfast

wifi was the fastest i have ever connected to even in bigger brand name hotels

good location for me. good price. lots of parking space.

staff; nice little spa with sauna and hot tub; clean room; parking close to room; 2 minute drive from wall mart

you need from a motel: clean rooms, good tv, good table space for working, free parking, good location all at

m not sure if it s because i booked with a discount, but i was given a room right next to the laundry room

was very small with kitchenette near bed

fitness room amenities

hotel that really needs a renovation the swimming pool and the spa are located in the parking lot

nothing to really complain about, although the spa and pool are not desirable.

rooms great staff and good emenities such as spa pool and sauna

i got a free parking

parking was a little scarce but on the plus side was well lit and on a main busy road where there

awesome breakfast

simon hotel was a great place to stay for a basketball game as it was steps to the west gym and was new and

shower needs stronger water pressure. the breakfast could be improved with a better quality.

we had the opportunity to dine in dining hall for breakfast and it was excellent value and a wide variety of

breakfast was offered in the student dining hall and was varied and was great.

no spa facilities in the hotel - missed it!

added bonus, the spa across the road was a great way to unwind after my exam

city in some freak way was never to busy with traffic and such alot of people and familys with pets enjoying

stay here again, however being a pet friendly hotel, they should have a small grassy area to take dogs out

wifi was kind of in and out sometimes or very slow.

room has it's own spa bath

spa bath jets are on the bottom only creating a lot of splashing which can get messy

bed was very comfortable, bathroom spacious with nice spa tub, balcony excellent addition to look out at pool

luxurious sheets that make it hard to get up in the morning, and the plush towels feel like a spa treat

corner room with spa and balcony was fantastic. bed super comfortable

our staying was very nice beginning from early check in ( at 1 pm), and finishing be free breakfast and free

gym plus laundry in the facility too

king suite is great for family with kids! breakfast is great. staff is friendly.

to move rooms as we had no wifi reception in the first room

we have 4 kids, but the rooms don't accommodate us all.

very quiet, love the ambiance and the breakfast was so amazing

breakfast

had reserved a pet room but was informed upon arrival there was no pet room available for me

we walked around the corner into a gym and saw that the outside pool was drained and filled partially at the

the pool looked unsanitary so we didn't use it

the new pool and spa were fantastic

location was good. hop on hop off bus outside door pool and spa was good.

good pool spa and fitness gym.

spa was downright dirty with lots of dead skin cells floating in it

and spa were excellent, thanks and much appreciated after a long day s walking about

was excellent, location, facilities, comfort, hospitality, car parking, daily private spa sessions

spa is very, very hot

room was clean and spacious

the spa and sauna are also very great for travelers to relax

we loved the spa on level 2 after a day of

location, spa and breakfast

gym and spa were closed for renovation. some renovation noise during the day

clean, great location, gym was very good for a hotel, room had openable windows.

excellent price, ubicacion, bed, breakfast included, wifi, excellent

the treadmills were broken and the gym equipment was limited. small shower space.

they provide complimentary bikes and water. the spa is very good.

the heated pool was still a little cool for my liking but the spa was fabulous to relax in after a day of

room with 2 queen beds was very spacious, very clean and well maintained

they gave kids apples and cookies when we checked out

the room had a smart tv, wifi worked well

gym was closed and there was no information on the website

free coffee- bonus! games for kids!

was able to get a 3 hour early check in at

the staff were very friendly, and along with it being pet-friendly the front desk they even welcomed us with

location, shuttle and cleanliness

had a lovely indoor pool & spa area which we unfortunately didn't make use of

was was spacious and comfortable

pool for the kids

no late check out was possible

the pool was too busy with kids screaming

no spa or pool.

early check in, clean

wifi was not the best and parking rates were way too high.

bar happy hour was great

a meal in the bar and breakfast next day, ordered a starter and main course, they forgot the starter

pool and spa were appreciated by the kids

the pool, spa and gym were lovely and well fitted out

spa was good but small, the pool was outdoors, the sauna was small and its location was very tiny

shower not working mediocre lunch strange reply after asking for a late check out

no room service, limited hours for restaurant, a bit over priced

hotel was conveniently located in vancouver and just a short walk to the local restaurants and bars

there, just about everything in downtown vancouver is close by: - next door is the kingstons own bar and grill

great to have a laundry room too

it even has a bar next door, and is a short walk from granville

great location, friendly staff, good wifi and comfy room

the spa was great and the buffet very good

spa services

the bathing products is from utopia spa which has very relaxing scent

rooms were spacious and comfortable

we had a great time at the outdoor spa and pool

the pool & spa looked great but filled with kids the couple of times i went to swim.

would have been great to have a day spa on site

loved my room that was so close to the pool, spa area, hot tub, and had a walkout terrace

spa water is way too hot, pool water is a bit cold for the wether in april

love to have a spa at this location for treatments, but it wasn't too far to walk down the street to fairmont

the rooms were impressively spacious, spotless, and beautifully maintained it s rare to find this level

everything pool spa area location best city hotel i ve stayed in

gym and pool has adult only times. wasnt able to swim with my kids

location and access to beautiful health club and lap swimming pool

great eating area, and mini bar area with fridge, microwave and sink

perfect location, beautiful king size bed, very clean and the spa was a great luxury

room was very clean and comfortable pool was absolutely nice and warm to swim in food from room service and

the gym is quite small and old.

didn't lessen our experience but i feel the pool and gym are under utilised

there is a smallish bar but no live music or ambiance; no little store ; the gym was just ok

the rooms are clean and the bathroom spa like

i have been assisted at every stage of my visit starting with my check in, spa access, concierge service

spa and pool were great, everything felt very welcoming and effortless

bed was so comfy, my lady and i stayed in a room with the 4 piece spa style bathroom with heated floors and my

large luxury feel to the room and amazing spa with great massage treatment and pool

nice to have coffee/tea making facilities,iron and ironing board in room, and self serve laundry

juice box and a granola bar is a decent touch, but a little bit skimpy

location is amazing, the stuff are very welcoming and helpful, they even offered me a early check in with no

i was offered an early check in arranged my day around that and was denied at the counter for

the hotel also had a laundry which was really handy and a tim hortons across the

very clean comfortable bed beautiful spa like bathroom friendly staff

my favourite part was the pool and the spa

ofuro room is exceptional, the view is beyond beautiful and the spa tub is worth every penny

spa and exercise room were superb

i definitely recommend a visit to the spa, and if you're looking for couple's treatment or something similar,

checkout, spa services was great, beautiful hotel and clean room

also the spa was non-operational and would have been good to have on the colder nights

the spa was lovely and the staff just fabulous

missed my spa appointment because of that and cost me $300 for

bit sorry there wasn't a spa pool as suggested on the internet.

bed is so comfortable and the spa is

looked at spa prices and breakfast prices and decided to go else where

the spa lounge was a lovely place to chill before we headed to the airport

spa is quite modest, although very pleasant - it was great to be able to get a booking at the last

the staff were wonderful and especially restaurant, reception and spa staff were welcome and very

worked well for 2 adults and 2 kids

friendly staff, good gym, lots of little extras like chilled towels & cookies

balcony, views, starbucks, pool, location

kids love the breakfast everyday

late night room service available

i loved the location, parking, staff, spa and decor of the hotel

close to everything. neat pool. very good breakfast included - kids eat free.

the bar closed way too early...we are used at bars closing at 1am in u.s

24 hour pool was the best thing about the stay and the kids were so happy with that seeing as we got in late

gym

spa was only luke warm

spa - sauna (never on and took too long to warm up to make it worthwhile hanging around)

bathroom spa like

i really love the spa pool at the hotel, we had it all to ourselves too.

location. on site brewery. spa - jacuzzi

there s a cool water slide, nice and clean fitness center, spa and work a night market that is walking distance

spacious room

i splurged at gorgeous gordon ramsey steak and at the spa for a mani-pedi, really felt top notch

spa treatments are wonderful

noise from the air conditioning units buffett service was somewhat poor disappointed main lobby bar has gone

the spa didn't have the best viewing window. the sauna wasn't turned on all the time.

there is a rooftop spa but it was not operational and

like a hotel from 2003 spa is broken looks like it s been broken for years

there is no milk supplied - but coffee is (no tea) the hot spa (jacuzzi) is broken

no towel for the pool and spa you have to bring your own

had great facial and massage at spa with oma

reception could have printed the spa and places to eat within the hotel better.

i loved the vida spa (eyebrow tinting by rosario and booked by friendly front desk personnel, who also called

great location, comfy room and bed, pool and spa for use downstairs, early check in possible.

room service was always on time and i the spa was fabulous - i will be returning on my next trip thank you to

the pool/ spa area is fabulous

little disappointed with the pool/spa area, would ve been good to have a sauna/steam room.

it s beautiful, classy, has a gym, pool and a spa and a 7 star restaurant

i love the hotel spa and gym, in the morning we went to the pool for a swim and had a nice breakfast

locality, comfy beds, balcony, spa pool,

kids were sad

pool and hot tub was a great experience and more importantly, felt very safe with the covid

when we ordered room service on friday night, we told the person who delivered our food that the phone on the

the location is on the doorstep of all kinds of activities, and the pool was a welcome relief after a day of

hotel, great views, excellent to work in downtown, nice brakfast, nice gym, nice staff

pool and spa area is a bit underwhelming.

pool and spa area was pretty tired and could do with an upgrade, the spa was dirty with hair and grease

pool was at times cloudy and the temperature in the spa was inconsistent, often too hot

the pool water was a bit cloudy & the spa was not working.

spa not working

the single room i booked was very spacious and clean, with a couch, dining table and a full kitchen, even

the don t even bother to check the pool & gym

room is big enough for 2kids and 2 adults

brown in the bar made us feel like royalty and went above and beyond every time we saw him

there was more room service with clear instructions on how to order and also instructions on the laundry room

views, spa and pool

i am disappointed with the staff at the spa

staff were extremely helpful, and we were able to use the spa facilities after checkout to freshen up for our

you stay in hotel access to spa facilities would be nice

rooms and absolutely incredible attentive service at reception spa and restaurant and

00pm the airport shuttle service was great everything was nearby and

parking, walking distance to many supermarkets and restaurants, close to heart of richmond and

clean, breakfast has multiple choices, and having a free shuttle to airport is very

breakfast was a nice bonus with the kids, and very thankful it started at 5:30am unlike other places that are

breakfast-great (eggs, bagels, waffles, cereal, fruit, juice, coffee,

no spa despite claim. small room and relatively expensive. no other facilities

yoga mat, umbrella, coffee maker etc available in the room quite impressive gym, spa is quite basic but ir

no pool or spa to speak of

spa service/menu really, just an on call massage option you can book in advance

were not given info about any spa facilities or breakfast available in the hotel

the pool area was nice to have, shame the spa has shut

fee for parking lots and the indoor spa offered with my reservation was closed short before my arrival

the spa was closed and the sauna. home service plates left in the hallways all day

spa bath was excellent and kitchen facilities were great

spa closed and i wanted a pedicure. washer/dryer broken.