spa was only luke warm

spa - sauna (never on and took too long to warm up to make it worthwhile hanging around)

bathroom spa like

i really love the spa pool at the hotel, we had it all to ourselves too.

location. on site brewery. spa - jacuzzi

there is a rooftop spa but it was not operational and

no towel for the pool and spa you have to bring your own

there is no milk supplied - but coffee is (no tea) the hot spa (jacuzzi) is broken

like a hotel from 2003 spa is broken looks like it s been broken for years

the spa didn't have the best viewing window. the sauna wasn't turned on all the time.

i loved the location, parking, staff, spa and decor of the hotel

no wifi on tvs, no deal for restaurant, expensive parking and not included

24hours access to pool and gym facility were good for us.

breakfast was excellent. service staff was very cordial.

close to everything. neat pool. very good breakfast included - kids eat free.

location, spa and breakfast

gym and spa were closed for renovation. some renovation noise during the day

great breakfast, kids loved it and the jacuzzi!

clean, great location, gym was very good for a hotel, room had openable windows.

late check out possibility was a plus

room with 2 queen beds was very spacious, very clean and well maintained

the heated pool was still a little cool for my liking but the spa was fabulous to relax in after a day of

they provide complimentary bikes and water. the spa is very good.

pet friendly and amazing staff

my kids also loved the pool

was was spacious and comfortable

had a lovely indoor pool & spa area which we unfortunately didn't make use of

have been put in rooms with a queen bed , as we came as couples, room service would have been nice but didn't

allowed early check in when we arrived at 10am after our cruise, which was awesome

kids loved the pool

room was clean and spacious

the sauna and spa were great and clean

we loved the spa on level 2 after a day of

the spa and sauna are also very great for travelers to relax

was excellent, location, facilities, comfort, hospitality, car parking, daily private spa sessions

spa was downright dirty with lots of dead skin cells floating in it

good pool spa and fitness gym.

location was good. hop on hop off bus outside door pool and spa was good.

and spa were excellent, thanks and much appreciated after a long day s walking about

the new pool and spa were fantastic

pool and spa were appreciated by the kids

the pool, spa and gym were lovely and well fitted out

spa was good but small, the pool was outdoors, the sauna was small and its location was very tiny

bar staff were great

my kids love the rooftop pool (kind of chilly in the winter though) and the rooms are separated from

the single room i booked was very spacious and clean, with a couch, dining table and a full kitchen, even

the most interesting part was if you decline the room service, you will get $10 credit which you can use in

very large king size bedroom with small kitchenette and sitting area. good wifi.

the only issue we had was the wifi was not very strong and wouldn't always work, plus it wouldn't work when we

able to have an early check in

free wifi and it was close to a lot of places.

also, there is free coffee every morning and free laundry

free wifi

i loved that the fable bar and grill - which was most excellent - is just adjacent the hotel.

try the tracker restaurant around the corner for a healthy breakfast sandwich and the jinya ramen bar for amazing

the pool area was nice to have, shame the spa has shut

the spa was closed and the sauna. home service plates left in the hallways all day

fee for parking lots and the indoor spa offered with my reservation was closed short before my arrival

spa bath was excellent and kitchen facilities were great

spa closed and i wanted a pedicure. washer/dryer broken.

looked at spa prices and breakfast prices and decided to go else where

bed is so comfortable and the spa is

the whole spa experience was amazing! definetly, would go again!

receptionist at the spa was a bit annoyed with me having lost the keys to my locker which would have to be opened

the spa lounge was a lovely place to chill before we headed to the airport

locality, comfy beds, balcony, spa pool,

little disappointed with the pool/spa area, would ve been good to have a sauna/steam room.

the pool/ spa area is fabulous

i love the hotel spa and gym, in the morning we went to the pool for a swim and had a nice breakfast

it s beautiful, classy, has a gym, pool and a spa and a 7 star restaurant

great location, comfy room and bed, pool and spa for use downstairs, early check in possible.

had great facial and massage at spa with oma

reception could have printed the spa and places to eat within the hotel better.

room service was always on time and i the spa was fabulous - i will be returning on my next trip thank you to

i loved the vida spa (eyebrow tinting by rosario and booked by friendly front desk personnel, who also called

large luxury feel to the room and amazing spa with great massage treatment and pool

i have been assisted at every stage of my visit starting with my check in, spa access, concierge service

everything the pool and spa are fabulous!!!!

the rooms are clean and the bathroom spa like

the spa was exceptional

and we used the spa which we really enjoyed

the spa was lovely and the staff just fabulous

the pedicure area in the spa was not appealing at all, it looked like just a cheap pedicure place

missed my spa appointment because of that and cost me $300 for

checkout, spa services was great, beautiful hotel and clean room

perfect location, beautiful king size bed, very clean and the spa was a great luxury

the wifi did not work very well in the room i was in.

location, friendly and helpful staff, clean and quiet room, wifi was reliable

room was very clean and comfortable pool was absolutely nice and warm to swim in food from room service and

garden with tall trees and a heated pool 7 floors up in the centre of the hotel was a delightful surprise

no spa or pool.

i thought i had booked some thing with a kitchen, but apparently not, and the layout of the living room with

could not qualify as luxury suite with a kitchenette

we flew in early morning from overseas and the hotel attendant was very accommodating to do an early check in

14 hour flight, she upgraded us and made us laugh and even gave us cookies also brendan in the bar needs a

our room is pretty good size too with 2 small kids (we got the deluxe one with 2 full beds) breakfast is just

to the point where we cancelled our tour the final day so we could enjoy the hotel, and the kids could enjoy

the wifi in meeting rooms were good but i had to re add the wifi in the room every day almost.

location was great. early check in. great staff

worked well for 2 adults and 2 kids

pool and spa were a bit tired. need inside solution.

you stay in hotel access to spa facilities would be nice

rooms and absolutely incredible attentive service at reception spa and restaurant and

i am disappointed with the staff at the spa

staff were extremely helpful, and we were able to use the spa facilities after checkout to freshen up for our

nice to have coffee/tea making facilities,iron and ironing board in room, and self serve laundry

the lobby smelled very strongly of cigarette smoke, from patrons of the bar smoking right outside the door to

laundry is available (with

rooms small, no extras like pool or exercise room, only one elevator which could get crowded.

accommodated early check in

everything pool spa area location best city hotel i ve stayed in

the rooms were impressively spacious, spotless, and beautifully maintained it s rare to find this level

maybe a better dinning situation nearby. the bar / pub was okay.

furnished suite with separate bedroom with king size bed, living room and mini kitchen (small frig and microwave

great eating area, and mini bar area with fridge, microwave and sink

no pool or spa to speak of

not a negative but shame spa was being renovated as i would have liked to visit this

yoga mat, umbrella, coffee maker etc available in the room quite impressive gym, spa is quite basic but ir

no spa despite claim. small room and relatively expensive. no other facilities

i would also mention that there is no mention of the spa on the website and having to go back and forth with

in snooping around the property we discovered a coin-operated laundry room in the basement that wasn't mentioned

guest laundry in basement

the staff was very accommodating for early check in - i was exhausted and my partner still at work - they

there is an upgraded tv in the rooms, and the wifi works well

helpful receptionist, asma, allowed us early check in

spa water is way too hot, pool water is a bit cold for the wether in april

the pool & spa looked great but filled with kids the couple of times i went to swim.

love to have a spa at this location for treatments, but it wasn't too far to walk down the street to fairmont

loved my room that was so close to the pool, spa area, hot tub, and had a walkout terrace

enjoyed the pool and gym spa jacuzzi

the room service staff who delivered food were excellent in appearance and customer service..

location, pool and gym were good. luke staff member was good. parking

kids were sad

our son had a blast in the hot tub and swimming pool

was so gross no water bottles or extra cups in room no robs no extra towels no life jacket for kids (went with

pool was at times cloudy and the temperature in the spa was inconsistent, often too hot

the pool water was a bit cloudy & the spa was not working.

lovely pool and spa facilities

pool and spa area was pretty tired and could do with an upgrade, the spa was dirty with hair and grease

the spa was not very hot, and was a bit small. pool seemed a bit turbid.

i definitely recommend a visit to the spa, and if you're looking for couple's treatment or something similar,

my favourite part was the pool and the spa

spa and exercise room were superb

ofuro room is exceptional, the view is beyond beautiful and the spa tub is worth every penny

spa was excellent

we had a great time at the outdoor spa and pool

although no affiliated, on site spa was excellent

spa services

the bathing products is from utopia spa which has very relaxing scent

rooms were spacious and comfortable

allowed early check in which meant a lot to me

having microwave, fridge, coffee, room service, excellent tv

comfortable large beds. free wifi.

i liked that it was pet-friendly

n one family with 3 kids (under 5years old) n parents were screaming n shouting in the room

the spa the bikes the pool the h2 restaurant

could do with an update to the pool area to include a better jacuzzi, and spa type area.

i hope to use the spa and gym next time but utilised the pool

vida spa was closed throughout the whole stay

food pool spa :)

nice decor, clean, free breakfast and pet friendly

maybe they share laundry facilities with a smoking friendly hotel

when i reserved online the pet fee of 25 per night wasn't stated as an extra cost, i thought 25 was abit high

gym temp was hot with laundry dryers in the gym

wifi do not work on the third floor ,as we were traveling for work this was very bad for us as we

nothing to really complain about, although the spa and pool are not desirable.

rooms great staff and good emenities such as spa pool and sauna

hotel that really needs a renovation the swimming pool and the spa are located in the parking lot

the previous comment the add stated gym and hot tub, the open hour is very odd

view! of the mountains, quiet, nice staff. laundry, gym

spacious room

i splurged at gorgeous gordon ramsey steak and at the spa for a mani-pedi, really felt top notch

spa treatments are wonderful

there s a cool water slide, nice and clean fitness center, spa and work a night market that is walking distance

the bar on the 3rd floor of the main building was the highlight - excellent salmon and a nice pale ale

good breakfast. shuttle service prompt.

breakfast was good

no room service or restaurant

kids loved the breakfast waffle maker!

breakfast-great (eggs, bagels, waffles, cereal, fruit, juice, coffee,

staff; nice little spa with sauna and hot tub; clean room; parking close to room; 2 minute drive from wall mart

no pool

stayed here about 5 years ago because it is pet friendly

fitness room amenities

of 50$ per night we moved to a super comfortable apartment with large living room with sofa, kitchen, bathroom

the front desk helped me with a refrigerator for medication and got me a late check out!

had a massage at the spa which was really nice

they gave me early check-in and i enjoyed the fitness/spa amenities

ran out of time to visit the gym or the spa which we hope we can do another time

bed and bed linen are amazing, great toiletries, awesome health spa and the lounge restaurant is to die for

in at 11pm and room service was still available and reasonably priced for my hungry kids

no information in room describing motel features such as hot tub, laundry, tv channels and available vicinity

close to the airport, reliable shuttle service and friendly staff!

for a family with 2 young kids this was great

the laundry needs attention.

the smell in the room and the pool being closed that was the reason for booking.

the food we had, breakfast and room service, was very good

location was nice surprise 50 dollar pet few was not

nice hotel room. clean quiet, parking garage, casino resort.

that there is no swimming pool

our room must have been close to pool as we could hear kids and yelling and screaming.

all-day water and coffee, microwave to reheat your food, and if it weren t for covid, pool and spa would have

it was so convenient and easy to access, on the ground floor, and the spa was lovely

& smooth check in, rooms were clean n crisp, amenities (pool & spa were used both were clean &fresh) parking

nice pool and jacuzzi spa on main floor

wifi, i can't log in

is good but the amenities are not enough for big crowds as there's only 1 spa and a pool

that said, if i wanted a good gym goodlife was downstairs

the customer service was great. we loved the room, pool, gym and continental breakfast.

wifi was slow and required me to call the desk to straighten out an error in the spelling of my

i loved that we had a kitchen in our room

free airport shuttle and close to airport. good sized family room. pool open in march!

one bar staff at night who struggled and then was irritable when additional staff gave some support

gym and shuttle bus

airport shuttle was a wonderful service and it was on time

it because it had a shuttle, but unfortunately they were on strike