to share about the mexican culture, with a lot of dancers, the hot tub that is included in the spa services,

the kids pool area was a hit for my kids

oh, and all the bar staff and basically everyone that works there are amazing

breakfast, location, wifi, chinese restaurant

for kids its super easy and there is lots to do

spa didn t reply to requests

maybe some type of waterfall in the bar pool to stand under with cool water to cool off would have been nice

found the tiles around the pool very slippery

friendly employees, great food, snack bar had a good variety, nice beach, pools were

the mini bar had 4 opened drinks still in there and hadn't been restocked

slow check in, pool hours and bar hours are terrible, food is not great or worth it

at the bars, at breakfast, in the restaurants and the cafe, all of them were amazing

the beach and pool area

the room was very nice adult pool was great, food was good. staff were very helpful.

was only one buffet so breakfast was super crowded and busy

the views were amazing, the spa was heavenly, and the beach was breathtaking

& well-kept grounds, the swimming pool was large and great for families, and access to the beach was convenient

throughout was impressive; my room was always impeccably tidied, nice amenities, great wifi

need a snack bar or swim up bar w/food our taco stand out by the pool for quick, and cost effective, bites

omelette bar was fantastic

the spa is exceptional

at least in 2402b spa was great beach guys were good

setting, lovely facilities, great spa experience

room service had extra charges that did not make sense to me, plus they charged me for tips

beautiful pool, spa, and grounds

there is a gym and spa on the property

i preferred this hotel pool and beach set up over the riu palace next door

the kitchen was well equipped except the coffee maker was only for 2 cups and we had a tough time

my elderly father had fallen ill and i asked for a late check out to have him rest a few hours longer before

there is a gym and spa on the property

pools are small, basically for kids or to stand there

the waiter with the hat on the pool was very nice and attentive

to name a couple, felix, the pool concierge, and jorge, a waiter at the pool and lemongrass restaurant, were

cleanliness, room with private pool

breakfast and lunches were identical in only 2 opened restaurants (total 3 are on site

com and i didn t have any discount at the hotel spa or any other advantage for had doing it through booking

spa service was good

kids shows should be offered earlier

great breakfast, good variety

the activities are limited , the mini golf course is in terrible shape, the arcade is virtually impossible to

that there was an adult only pool and a variety of pools

the gym could barely fit 5 adult comfortably

the kids liked the desserts

loud at shows and around pool 1 too loud at shows and around pools

the plastic pool and beach chairs are soooo uncomfortable and people reserved chairs for hours without using

the spa day. the employees in the spa.

we were a family of 4 (kids 9

24 hour all-inclusive room service. everyone was ridiculously nice and happy to help us.

it was also a holiday and there were more kids than we care to be

the door to the room service return was not very secure and left me feeling unsafe

piaf (adult only) was our favorite restaurant, and lucca was second with kids

kids club was exceptional, rooms were clean, spectacular staff, gorgeous pool, loved the beach

big pool and beach access was a plus

kids club was exceptional, rooms were clean, spectacular staff, gorgeous pool, loved the beach being so kid

out of 4 restaurants, 3 restaurants accepted kids under 12

clean. large pool

also the bar options could have been a little bit better for claiming to be a premium all-inclusive

spa was great!

the spa and hydrotherapy was nice

all the restrooms are super clean, the service is amazong, the pools are very nice and big, kids areas are very

breakfast was great at the market and the open air italian restaurant ciao

hotel conditions it feels old and some parts need maintenance (bathrooms, beds and some of the pool furniture

the spa charged me for cancelled services

+ beach + spa

clean, staff, ac the spa and overall the private beach!

check out, another guests spa bill was added to our room

the kids club staff - daviela was wonderful with our kids, aged 3, 5, and 7 - she is so very warm and

pool, cafe, and access to the ocean were nice.

they charge for valet parking and don't tell you you can park on the road in front

proximity to the pool and ocean

the view from our room over to the sea was awesome and the pools were lovely

the pool and ocean were a hop, skip from the lobby

spa wasn t heated.

there were no clean towels in the gym

the service and breakfast

breakfast an unbelievable daily buffet

love the free breakfast and the pool for my children

great place to get away and relax. spa is awesome!!

our suite was spacious and we loved all of the little extras - borrowing a beach bag, sun loungers on the

also, make sure you do a day at the spa because i did a massage and a facial and it was amazing

say enough of the rooms , staff , food if you want to relax , avoid the noise , masses , crowded pools and feel

person after person went beyond the call of duty from the restaurants to the pool bar to the reception staff

only negative review would be that the spa services were extremely overpriced for the quality of the services

nice gym and spa area, although the jacuzzi did not work well

spa was great, but i feel like given the price of the services, i expected some more amenities

loved how clean, beautiful and spacious the hotel is

we visited the spa and all but one restaurant on the property

the spa staff was not available on some afternoons because they were in training sessions

music played at the pool was way to loud and spring breakers like

the heated pool was very nice, away from the loud music and natural juices made to order

able to find room around the pool with few people arriving early to save a spot and not use until much later

-breakfast the first day was delicious and so was lunch and dinner

we also had a massage at the spa which was very good

spa and reservation only restaurant fill up quickly so be sure to reserve/coordinate at time of

also the snack bar and pools by our room were closed for renovations but we knew this prior to booking

staff for childrens activities were very kind to my kids and we enjoyed the japanese restaurant but found it

from the jungle pools, amenities, spa, and restaurants, to the new addition with the amazing views, huge pools

the spa was completely closed when i arrived and i didn't see that posted on the website

the food was typical buffet style - better for large families and kids than for tasty variety

7) which satisfied our needs as a family group of 3, my partner and i her sister and our 2 kids

multiple pools. kids park/camp.

was great that the resort was family friendly, one of the pools had slides for the kids

rogelio and francia were very attentive offering drinks near the pool

evening entertainment was appropriate for kids which we appreciated

the trampoline was closed, the mini golf is next to a parking lot (and somewhat forgotten, needs maintenance)

they want to charge you for wifi, room service is a fee of $35 a day

that made zero sense (boogie boards and pool is ok but not kayaks

spa was great and the staff one of the gardners roberto was great with the birds and the grounds

spa was good but could have had a bit of music while getting the messages

loved the spa massages

property, exquisite landscaping, wonderful layout, separate quiet adult pool/spa area, beautiful views

massage therapist, at bay breeze spa , samantha, was absolutely amazing 10/10

the spa became a kiddy pool and was the same color as milk

we like the spa too with a jacuzzi, a sauna and a steam room that was a plus

no management in sight, staff stretched paper-thin, and not a spare poolside or beachside seat to be found

and adult section, plenty of space

activities from the pool foam party, to the lobby karoke made us feel like teenagers again

down alcohol, to the point its undrink able, spa was mediocre, the food felt very salty, the asian restaurant

spa was closed all week

the spa is also nice

best to upgrade to the private pool and bar and food

the breakfast buffet had everything that you could possibly want for breakfast

spa prices were high and it was very loud until 3 am because of the acoustics of the hotel

pillows horrible spa so

the spa was very overpriced

us to services or things to do in the resort was more interested in selling romantic dinner and spa time

spa also excellent

beautiful room beautiful beach spa was spectacular pools were beautiful

would patrol the resort during the day and try and upsell for many things at the resort like spa services, dining

the spa was very nice

i was expecting more of a spa like environment and it was definitely more of a frat party

spa was a bit pricey, as well as the laundry services

room was spacious; gym was amazing; breakfast buffet had so many options

pool area was disgusting and extremely crowded, we couldn t stay at the hotel during the day

the breakfast was great and they have a resident falcon which was really special

large pool areas (two) with lots of seating, one pool quieter than the other

great breakfast

the spa maiave was awesome and well worth the money spent on the services provide such as the couples

the pool was warm and the spa is great

spa staff of elizabeth and betty were wonderful as well

room service breakfast

not everything was included in the all-inclusive. the music at the pool was often too loud.