pillows were like from 10 years ago they don't have hairdryer or iron the chairs for the pool are ripped and in

bed was not comfortable, also the air conditioning did not work and my car was hit in the parking lot

the pool was dirty and we couldn't use it

s3e that the owners haven't invested a penny in accomodations, repairs or anything at all, the parking is a

breakfast and staff very good. attention very good

the breakfast on the terrace was great and we had the pool to ourselves most of the time

the breakfast on the terrace was great and we had the pool to ourselves most of the time

one additional suggestion: more wifi router as we were having difficulty to connect to wifi at some spots

great view of lake, and the breakfast was fantastic

spa is not included which was kinda a big disappointment for us

spa facilities were not what we expected, but perhaps our expectations were out of line.

wifi in all the rooms

the gym was small but comfortable

allow kids to be jumping and playing in the jacuzzi pool,not able tu use it for that reason

service was excellent, all staff were very friendly. the spa is the hidden gem here.

only one bar was open!

old gym equipment, far from lake

didn't have enough beer in stock at the pool bar, at the pool bar, no beer

didn't have enough beer in stock at the pool bar, at the pool bar, no beer

the pool area is very nice!

hotel administrator-receptionist-accountant-bell boy-valet parking is a nice guy

the pool was freaking cold, the lake had better temperature than the pool at any given hour

giant swimmingpool perfect both for swimmers and for little kids

we did not feel welcome upon early arrival - no air conditioning in rooms - wifi signal is very weak or non

reception staff were pretty indifferent and trying to get laundry done would have cost more than replacing the

the building, swiming pool

was amazing the pool is gorgeous the food from restaurant delicious it is like staying at a museum it is

they have created a large lush tropical garden in the middle of a golf residential development

the pool is not heated

are 3 things i didn't like: the swimming pool is really cold so as the outdoor jacuzzi

the spa was amazing

food all delicious! horse riding was fun and spa services great!

historic, unique and relaxing. spa on premises. lovely pool and grounds. staff very attentive.

nice location, excellent services, big pool

internet in the rooms, the pool was not very clean, staff talked in front of our window both mornings at 8am

pool is like a little oasis without any disturbing noises from traffic or constructions etc

very nice boutique hotel, beautiful pool and gardens

the hotel is so nice, relaxing, meet with nature at the pool and chill music

beautiful property. excellent landscape garden. beautiful pool. i stayed in the boungalo.

perhaps have more options in the restaurant menu and more service at the pool.

free parking on the

i forgot ask the wifi password and in my arrival doesn t give me.

good value for your money, nice pool

the pool and amenities are nice and comfortable, as advertised

the pool is beautiful and rooms are large and comfortable they feel brand new

they offer breakfast that is served outside so it can get a bit hot

breakfast was very nice to be enjoyed in the beautiful garden

the spa has great services and their massages are truly repairing

no activities for kids

there could be more social activies for both adults and kids.

surroundings and pool area

the gym is really not a gym but a bunch of old equipment thrown in a dark room

there wasn t bar service at the pool

the bed comfy, clean rooms nice pool beautiful gardens.

the pool was very small and there were few lounge chairs

the pool has dirty dishes, bottles and food trash around 12 pm on sunday , unacceptable

hotel with a park, great pools for kids and adults, and iguanas by the pond

10 min to estacas . they gave us the option to change breakfast for dinner due to the timings

staff is friendly and helpful, good breakfast, spacious kingsize room, comfy bed

no phone in the room means no room service unless you jump through hoops and use your own cell phone to call

this place ticked all the boxes above, the bigger swimming pool was warm, and clean

i liked the pool, restaurant and service. the garden and facilities around the pool very nice.

quite a distance and up many stairs, or steep ramps just to get to the lobby, for things like wifi password,

the pool ., the garden., everything outside the room

didn't like the other hotel guests drinking and having a blast in the pool and parking lot well into the night

parking: space very small and hotel can t guarantee parking for all the rooms 2

didn't like the other hotel guests drinking and having a blast in the pool and parking lot well into the night

wifi service, there is not specially in the rooms

the spa offers good massages and they offer yoga classes and ceremonies

facilities are great, food is good (a little bit pricey) but the spa is excellent

spa is amazing

since they don't offer an iron in the room we had to send over some clothes to the laundry service and it took

wifi signal is very poor, food is very good but little bit pricey

they offered us the spa to change as they did not have the room ready

try the spa - you will not regret it

spa services below average, very cold while performing massage, poor service and massage person not

there is a jacuzzi only inside the spa that is not from camino real sumiya and you have to pay for it

the spa area was quite run down and the prices were high

the spa services

the pool is not actually a pool, just for kids

location. pool was great.

the property is clean it was good wifi connection

the wifi also did not work at all only worked for about 5 min and would no longer work

pool is the best part

liked that the place is inside a secured area and that there was parking

the way they have the fountain and pool

liked the garden and the location and the breakfast

i think the wifi wasnt great, but it didnt really bother me

booked 2 exactly identical double rooms, one included breakfast, one didn't because 2 persons stayed in it

the wifi didn t work very well!

very nice big split-level room. large bathroom area. good parking. great location. great decor.

i was dissapointed with the pool

free parking

the pool is to small as well the jacuzzi and there is no where were you can take the sun.

happening, staff was focused on bigger ticket guests, even though my friend and i purchased 5 spa treatments

spa and breakfast were amazing

the hotel is so beautiful, the parking easy and pleasant and the room was very spacious

if i was getting picky, a few tiles were coming off the pool and there seemed to be an excessive use of pesticides

lovely swimming pool

the staff was excellent and hotel was super clean nice pool and garden and the food was superb!

also the breakfast

had breakfast included and the options were all excellent

omlettes and breakfast tems were excellent

a liquor bar service by the pool could be great in the evening hours

real spa on site (which the hotel description claims to have)

delicious breakfast, serene setting, wonderful owners and staff. and great massage.

breakfast was excellent

the swimming pool on site was also available for use on request which is kind of strange

also, the staff is very kind, and the breakfast is delicious

second pool on the upper level was a little dirty and neglected compared to the other pool

our room was clean and we loved that there was 24/7 room service available

the wifi worked well for working remote

we had the breakfast buffet one day and it was really good (albeit a little expensive

i also had thought the gym looked promising when i booked this hotel, but they didn't have free weights even

the complimentary breakfast included coffee, juice, fruit, bread, and a choice between chilaquiles, eggs, or

and the place in general but for me the most important thing was the wifi which was excellent

the pool was murky and not clean

the stairs to our room were muddy and very dirty, and so was the area around the pool (the pool water was also

place, breakfast, hospitality.

they didn t have spa facilities

garden and pool

the pool and gardens outside are maintained extremely well

all around/atmosphere & ambience including a pool set in a large garden

we arrived and went straight to the pool area for an awesome cocktail

the wifi signal is not strong in the rooms.

the only complaint we have is the outdoor spa was dirty. this was 9:00 am.

they have a lot of activities for kids and also activities like yoga, zumba, etc

gym needs a tv

the wifi can be weak at times

pleaseeeee respect humans who chose not to have kids

nice bar - no bartender

a beautiful place, with a lovely reception area, bar and restaurant but the rooms are dark, the bathroom

wifi didn't reach my room

wifi was bad

breakfast was in front of a deep blue swimming pool surrounded by foliage

loved the swimming pool

old building with gorgeous garden and pool

friendly, the location - on the most picturesque street in cuernavaca, the room - amazing, the pool so

need mosquito spray for any meals etc by the pool

the bar makes the best cappuccino (and they bring it to the room)

breakfast and the breakfast environment is really good

in every way: location, value, nice breakfast and can not say enough about the friendly, helpful staff

large ornate room, restaurant in attached open air garden, plus pool past that, affordable parking in entry to

the breakfast and the service you receive at it are excellent

is weak in the room we stayed and the restaurant that hosts the breakfast needs better communication from the

they even arranged for a bagged breakfast because we were leaving before breakfast was served

wifi is weak in the room we stayed and the restaurant that hosts the breakfast needs better

moreover, the communication between the differnt parts of the hotel (reception - spa - restaurant) could be

spa was also

the breakfast that was included was very generous, fresh, and delicious

no breakfast available until 0800 which is a little late.

my favorite thing was having breakfast on our balcony

he found us a driver, and he communicated with a local spa to book us appointments

the pool and gardens are beautiful

rooms, the breakfast, the staff, the owner, the pool, the views it was an amazing trip and getaway

heard the people outside who was coming to their rooms, or in the mornings the fountain in the pool, or the

amazing swimming pool and privacy

the room was exactly like the picture. the spa tub was nice for the price.

with a view on a gorge, spacious though simple room and a comfy bed, friendly staff, an on-site pool, very good

clean, nice pool,well maintained, friendly staff,good location, neat zocalo, free parking.

it had a nice pool, and was a great value.

pool had no shallow end, nor a real deep end.

we could not make phone calls out, the lobby had to handle this for us, the parking lot was not in the hotel

room needs an additional lock because child could open the door anytime and jump in the pool

great service and room service from the restaurant

the garden and pool area were very nice.

had multiple laugage and our room was all the way in the back of the swimming pool, not only we had to walk with

parking under the room was nice

parking in the master suite, king size bed & calm

no hot water for the shower. water in swimming pool was also cold.

wifi is working badly, only 2 sockets for the hole room

note: the room service is not room charged, you have to pay cash only, to the waiter that brings up the food