don't go to the spa that's a real rip off and not worth the money

everyone that goes must get spa treatment at maikiki spa

the spa was also absolutely amazing one of the best massages i have ever had

was able to get some work done because the music from the birds and view of the lush grounds and pool made me

i wanted an authentic mexican breakfast and i feel the hotel offered it

good room service

location only 5-10 minutes walk into the centre, rooms are good and there is a small pool and lovely walled

wifi was bad - beds are hard and not confortable - walls are very thin, you can hear the staff

pool was not so clean

wifi was unreliable

he found us a driver, and he communicated with a local spa to book us appointments

the pool and gardens are beautiful

gorgeous little gem with friendly service, beautiful rooms and pool

heard the people outside who was coming to their rooms, or in the mornings the fountain in the pool, or the

amazing swimming pool and privacy

the rooftop pool was lovely and the overall service was top notch

there was a pool bar and roof terrace which were both closed during our stay

we expected the pool area to be cleaner and more upbeat

terrace and pool area very beautiful and the food in the restaurant was great (also great music there, nice

seats at restaurant and pool most uncomfortable i ve ever experienced

the only thing i missed was it's summer vacation season and the hotel was packed with kids.

really need to improve the wifi

nice pool

we were close to the kitchen and you could hear the kitchen starting to make breakfast at 6am

our rooms (811 and 815) did not get wifi reception at all

, quiet and good service with spa

tastefully furnished and big room. pretty pool area. very friendly staff. delicious breakfast.

wifi connection was not very good around the hotel

also, the bar wasn't open at convenient hours, such as the end of a touring afternoon, when a margarita or

price vs benefit, the pool

spa was also

moreover, the communication between the differnt parts of the hotel (reception - spa - restaurant) could be

i will definitely return, but book a room overlooking the pool area

the included breakfast was served (not buffet) with multiple choices - and was delicious

nice quiet swimming pool area for guests

the only complaint we have is the outdoor spa was dirty. this was 9:00 am.

hotel was fabulous, especially the gardens and secluded pool areas

tiny things that weren't a problem for me but could be super easily done: the weights in the gym are ancient

the wifi quality is excellent - i had to do several video calls both in my room and in the restaurant

the wifi is terrible

the spa is a bit small but was good enough for our group of 3 (nobody else was present at the time)

service and spa was great as i remember it

the gardens are fantastic. nice spa services. food was great

parking

the gym is great as well

location, super friendly and helpful staff parking and valet were super quick and convenient

everything. staff great. pool good. decent restaurant manager at restaurant was exceptional

wifi was not always very stable

we had issues with the wifi in the room

beds were very comfortable, the restaurant attached to the hotel was delicious, and the pool area was great

is weak in the room we stayed and the restaurant that hosts the breakfast needs better communication from the

they even arranged for a bagged breakfast because we were leaving before breakfast was served

wifi is weak in the room we stayed and the restaurant that hosts the breakfast needs better

they have an incredible and fully stocked mini bar but no coffee maker!

good location near the old city. private free parking

the breakfast and the service you receive at it are excellent

the restaurant served an excellent breakfast, and lunch

in every way: location, value, nice breakfast and can not say enough about the friendly, helpful staff

breakfast was in front of a deep blue swimming pool surrounded by foliage

friendly, the location - on the most picturesque street in cuernavaca, the room - amazing, the pool so

need mosquito spray for any meals etc by the pool

the building and location and pool.

loved the swimming pool

a beautiful place, with a lovely reception area, bar and restaurant but the rooms are dark, the bathroom

wifi didn't reach my room

nice bar - no bartender

wifi was bad

the room was exactly like the picture. the spa tub was nice for the price.

the wifi reception in the room was good, though

clean, nice pool,well maintained, friendly staff,good location, neat zocalo, free parking.

they have wifi just at the lobby but they were working on that

the swimming pool the location

we could not make phone calls out, the lobby had to handle this for us, the parking lot was not in the hotel

the pool was small but lovely and the rooms were very clean

room needs an additional lock because child could open the door anytime and jump in the pool

the garden and pool area were very nice.

great service and room service from the restaurant

the wifi coverage was very good on all levels

and the place in general but for me the most important thing was the wifi which was excellent

the complimentary breakfast included coffee, juice, fruit, bread, and a choice between chilaquiles, eggs, or

the food, the room the wifi

place, breakfast, hospitality.

the restaurant area is open so it was a bit chilly for breakfast

the pool, the weekend buffete, the hotel was not noisy and me and my family could relax!

hotel for a short stay with family, restaurant with good variety of food and good buffe for breakfast

breakfast

i also had thought the gym looked promising when i booked this hotel, but they didn't have free weights even

they didn t have spa facilities

all around/atmosphere & ambience including a pool set in a large garden

garden and pool

oh, the property is pet friendly with some resident tame cats plus cute well behaved dogs with guests

the music is too loud, both in the restaurant and at the swimming pool

real spa on site (which the hotel description claims to have)

staff (whom i can't thank enough for making us feel at home without being intrusive), the warm pool and lush

delicious breakfast, serene setting, wonderful owners and staff. and great massage.

grounds/gardens are amazing, the pool is lovely, the room spacious, well decorated and private and the staff

good wifi throughout

the swimming pool is fantastic

the guy at the pool is excellent and very friendly

the garden and the pool are very nice

the pool spa is the best!

* the spa water circuit is very nice, and the masseuse did a good

spa has an extra cost

garden and the spa are great

and wifi doesn't work

excellent breakfast options

the hotel is in a nice and quiet spot (10 min drive from downtown) and the wifi was decent (intermittent once

nice place with outlaid garden, pool, bar and restaurant

they close the pool the day i want to use it

room need some updating. wifi didnt work in the room.

the heated pool, front desk stadf, the food and service at the pool.

the noise from the bar beside is really annoying if you want to sleep at normal hours :/

you could not take snacks drinks to be by pool

the parking

is a bar next door

to the climate pool

showers were only warm not hot, there were mosquitos by the pool (but it was surround by beautiful gardens)

you could not take snacks drinks to be by pool

the pool, the garden

the heated pool, front desk stadf, the food and service at the pool.

the wifi didn t work very well!

the pool is a small square that is dirty and uninviting

free parking

i was dissapointed with the pool

no towels the first night - we were given pool towels because nothing else was available

they advertise a spa that doesnt exist

the pool was not working properly

pool and jacuzzi

your car is not safe in this hotel because the parking is outside on the literal street and it is not a very

hotel, great wifi, room is very large, king size bed very comfortable

on another morning, we were unable to have (the included) breakfast because the dining area was reserved for

the pool can be improved.

the pool was clean and the chocolate strawberries and wine were exceptional

it was a place more than beautiful, loved their jacuzzi and pool. also the hot tub at the room.

is no space enough for parking cars when the hotel is full

so private; we enjoyed the pool and private yard in the afternoon

pool area was very clean and relaxing ,beds were very comfortable. breakfast was very nice !

pool area was very clean and relaxing ,beds were very comfortable. breakfast was very nice !

jaquzzi was not working but the pool was great.

the lobby area, there was no warning of the step to the lobby or a working elevator to access the pool or the

happening, staff was focused on bigger ticket guests, even though my friend and i purchased 5 spa treatments

spa and breakfast were amazing

the grounds are historic and beautiful ! the pool is awesome!

the pool was nice and warm (but not too warm)

the hotel is so beautiful, the parking easy and pleasant and the room was very spacious

the pool is not actually a pool, just for kids

nice and comfortable facilities, also they offer a very good spa service.

spa was great for couples massage

spa is ok, massages are good

pool , restaurant and the rooms are very comfortable.

in the main pool, by including bar stools and an area where you can be sitting in the pool but only getting

big spacious room, great customer and room service

wifi never happened

the kitchen is available most of the time if you need something basic which is handy

breakfast is cooked by request and customized and was absolutely delicious

limited parking, small bedrooms, furniture not that great. it is a good hotel, but expensive.

of people) for easter week, it was crowded, loud (late night lots of talk and noise) and the pool was always

the gym had many equipments that didn t work and were dirty

gym, privacy, noise, maintenance, value-cost.

masseur in spa was late for appointment

recreation room and gym would greatly benefit from improved lighting

the pool was good, the courts were great, the gym was well equipped

not well maintained. the gym looks terrible and a little dirty

the pool area is very nice

there is a jacuzzi only inside the spa that is not from camino real sumiya and you have to pay for it

spa services below average, very cold while performing massage, poor service and massage person not

the spa and salon are very old, and so are the rooms

try the spa - you will not regret it

the spa services

the spa offers good massages and they offer yoga classes and ceremonies

spa is amazing

facilities are great, food is good (a little bit pricey) but the spa is excellent

great breakfast. room was great, as well. and enjoyed the grounds and pool.

wifi signal is very poor, food is very good but little bit pricey

the pool is great but it s cold, so be aware of that

patio was beautiful, and has a pool.

parking was safe, walled inner yard

the pool was very dirty and bathroom taps were not working too. the lobby is unkept too

friendly staff but double charged me! parking situation was good very well lit

as i called the front desk they brought the like in 2 min, same when me & my kids got out the pool (which was

i think the wifi wasnt great, but it didnt really bother me

wifi didn't really reach my room so well

rooms are clean and cosy. the breakfast is really good.

liked that the place is inside a secured area and that there was parking

included breakfast is awful : soggy chilaquiles and if you want an egg you have to pay extra

the property is clean it was good wifi connection

the wifi also did not work at all only worked for about 5 min and would no longer work

location. pool was great.

pool is the best part

they offered us the spa to change as they did not have the room ready

didn't like the other hotel guests drinking and having a blast in the pool and parking lot well into the night

parking: space very small and hotel can t guarantee parking for all the rooms 2

wifi service, there is not specially in the rooms

didn't like the other hotel guests drinking and having a blast in the pool and parking lot well into the night

grounds were fantastic, so clean & well maintained with swimming pool

quite a distance and up many stairs, or steep ramps just to get to the lobby, for things like wifi password,

this place ticked all the boxes above, the bigger swimming pool was warm, and clean

the pool ., the garden., everything outside the room

the property was large and accommodated many people with pool access

low wifi signal kind of expensive

water in the pool was so cold

the room we got was in front of reception and next to the door out, our view was the parking lot :( we didn't

the pool had a lot of dust but it was due to a the windy time in

it has a restaurant, a pool, a small gym, bar and one shared living room

well appointed boutique hotel, with nice grounds and a pool

the staff were wonderful, the breakfast delicious, and they kept trying to feed me more

breakfast was delicious, well prepared, well varied, vary tasty and very mexican

things i didn't like were that the room is quite dimly lit, making it gloomy inside, and that the wifi was so

no restaurant service and really bad wifi.

the spa was cloudy and dirty and the friends i was with refused to let me stay, and one of them paid

the rooms that looked onto the pool

the bar and restaurant were awesome

the pool was pretty cold for my kids

location mostly; warm pool

the pool was not open when we got ther at 10:00 and they said it will be open untol 11:30 pm

poor wifi in all the hotel, actually in the rooms there is no wifi signal

great experience and the pool and the friendly service made it even better. highly recommended.