they offered us the spa to change as they did not have the room ready

location. pool was great.

the wifi also did not work at all only worked for about 5 min and would no longer work

pool is the best part

the property is clean it was good wifi connection

facilities are great, food is good (a little bit pricey) but the spa is excellent

the spa offers good massages and they offer yoga classes and ceremonies

spa is amazing

they are remodeling the hotel and working any the 20% this means no pool, no spa, nothing

great breakfast. room was great, as well. and enjoyed the grounds and pool.

room is in the parking lot

breakfast was good, room was clean.

breakfast was very good and the food was delicious

didn't eat the breakfast but we did enjoy a cup of coffee a couple of times

also the pool was nice, breakfast amazing and the room was very clean

the spa services

the spa and salon are very old, and so are the rooms

there is a jacuzzi only inside the spa that is not from camino real sumiya and you have to pay for it

spa services below average, very cold while performing massage, poor service and massage person not

the spa area was quite run down and the prices were high

spa and breakfast were amazing

happening, staff was focused on bigger ticket guests, even though my friend and i purchased 5 spa treatments

the swimming pool is simply amazing and the water temperature was perfect

the jacuzzi was not working next to the beautiful swimming pool but that was a very minor issue.

the hotel is so beautiful, the parking easy and pleasant and the room was very spacious

parking: space very small and hotel can t guarantee parking for all the rooms 2

didn't like the other hotel guests drinking and having a blast in the pool and parking lot well into the night

wifi service, there is not specially in the rooms

didn't like the other hotel guests drinking and having a blast in the pool and parking lot well into the night

the pool is not actually a pool, just for kids

breakfast

bar by the pool had staff problems, i requested a beer like 4 times and during my 3 hours at the

parking staff in the night was very rude, when i asked him that i wanted to park my car, he told me

place, the rooms are a little old but they have everything, breakfast is amazing

i also had thought the gym looked promising when i booked this hotel, but they didn't have free weights even

real spa on site (which the hotel description claims to have)

amazing breakfast and gardens

no food service apart from breakfast.

there is parking inside the hotel and the breakfast is quite good

very nice garden and swimming pool! the room very big and clean. as well the staff very top!

the property was large and accommodated many people with pool access

quite a distance and up many stairs, or steep ramps just to get to the lobby, for things like wifi password,

this place ticked all the boxes above, the bigger swimming pool was warm, and clean

no phone in the room means no room service unless you jump through hoops and use your own cell phone to call

grounds were fantastic, so clean & well maintained with swimming pool

the only complaint we have is the outdoor spa was dirty. this was 9:00 am.

don't get me wrong, i love kids but it was the only place in the whole

dinner options can be extended, wifi is really poor for a business hotel

great pool and breakfast

no kids menu for lunch and dinner

our rooms (811 and 815) did not get wifi reception at all

good food and ambience, good location, pool and amenities good.

breakfast good; located where i needed.

have 2 swimming pools to choose and the waiters from the bar come often to ask if you want drinks

gym facilities could be improved

very nice big split-level room. large bathroom area. good parking. great location. great decor.

the pool is a small square that is dirty and uninviting

the wifi didn t work very well!

free parking

the pool is to small as well the jacuzzi and there is no where were you can take the sun.

beautiful grounds, beautiful rooms. after a bad start, the staff became helpful. nice breakfast.

the food, the room the wifi

this is charming but requires youthful fitness

the water in the swimming pool was perfect

the stairs to our room were muddy and very dirty, and so was the area around the pool (the pool water was also

the grounds and the pool are beautiful and very well-maintained

nice swimming pool

great for families with kids due to pool

there is a big garden with swimming pool and chairs etc

also the breakfast

he found us a driver, and he communicated with a local spa to book us appointments

the pool is warm, and well located so it has shade and sunlight

amazing swimming pool and privacy

only think i didn't like is that they serve breakfast just outisde your room, facing the pool

there is a nice pool and food is served outside the rooms, which was a great touch

attwntive staff very nice garden and pool

the wifi was good, but some days it would disconnect and you'd have to re-enter the

location, super friendly and helpful staff parking and valet were super quick and convenient

only thing we weren t happy with was the wifi service, for the first two days we didn t have a internet

i was working remote and had to go to the pool area for a signal

wifi was bad - beds are hard and not confortable - walls are very thin, you can hear the staff

little one was sad that the pool was too cold for swimming

good room service

no hot water for the shower. water in swimming pool was also cold.

pool was not so clean

they didn t have spa facilities

we arrived and went straight to the pool area for an awesome cocktail

the pool and gardens outside are maintained extremely well

oh, the property is pet friendly with some resident tame cats plus cute well behaved dogs with guests

wifi signal was weak

moreover, the communication between the differnt parts of the hotel (reception - spa - restaurant) could be

spa was also

the pool was really nice, and the quality of the food and breakfast was great

breakfast was good, lunch the same

delicious dining al fresco - free breakfast

is weak in the room we stayed and the restaurant that hosts the breakfast needs better communication from the

they even arranged for a bagged breakfast because we were leaving before breakfast was served

wifi is weak in the room we stayed and the restaurant that hosts the breakfast needs better

breakfast was in front of a deep blue swimming pool surrounded by foliage

need mosquito spray for any meals etc by the pool

the building and location and pool.

i got a very nice massage while i was there and spent some time sitting by the pool

great pool and restaurant with very landscaping

in every way: location, value, nice breakfast and can not say enough about the friendly, helpful staff

the pool was dirty and covered with a tarp

the included breakfast is excellent

breakfast included was fantastic and the wait staff was attentive and friendly

nice garden, pool, free breakfast

a beautiful place, with a lovely reception area, bar and restaurant but the rooms are dark, the bathroom

wifi didn't reach my room

nice bar - no bartender

wifi was bad

the spa was also absolutely amazing one of the best massages i have ever had

don't go to the spa that's a real rip off and not worth the money

everyone that goes must get spa treatment at maikiki spa

the staff was incredibly nice, the place is spotless, the food at the restaurant and pool are delicious

tropical grounds and pool-like being in a romantic hacienda --great restaurant&bar- staff very

the room was exactly like the picture. the spa tub was nice for the price.

with a view on a gorge, spacious though simple room and a comfy bed, friendly staff, an on-site pool, very good

the pool is a bit too deep and they don't provide floating devices for safety

bit dated, holes in the bed sheet, wifi only worked for a few hours.

pool had no shallow end, nor a real deep end.

pool closes too early

we could not make phone calls out, the lobby had to handle this for us, the parking lot was not in the hotel

if you don't like to walk (up or down hills) and we were unsure how breakfast worked (+)breakfast was ok. (+)no

the garden and pool area were very nice.

pool is really cold, it was supposed to be warm because of the heater, but i think it didnt work

, quiet and good service with spa

very nice hotel in the center of cuernavaca; it has 2 inner yards, each with a pool

the next room had no wifi

like i was explaining... we only can sleep there ......no pool no restaurant ...no bar ...

also, the bar wasn't open at convenient hours, such as the end of a touring afternoon, when a margarita or

we also ordered room service which was very good as well

the waiters, room servirse and valet parking were very kind

the rooftop pool was nice

seats at restaurant and pool most uncomfortable i ve ever experienced

the rooftop pool was lovely and the overall service was top notch

the spa is a bit small but was good enough for our group of 3 (nobody else was present at the time)

the gardens are fantastic. nice spa services. food was great

service and spa was great as i remember it

provide information in the room about wifi and how to get room service.

also, the pool was not heated so we couldn't really use it

the pool had a good temperature and overall my experience was enjoyable

the bed comfy, clean rooms nice pool beautiful gardens.

there wasn t bar service at the pool

there wasn t bar service at the pool

hotel with a park, great pools for kids and adults, and iguanas by the pond

the swimming pool is fantastic

the guy at the pool is excellent and very friendly

the garden and the pool are very nice

ac didn t work properly. staff was able to give us another room. the bar next door was noisy

noisy bar next door

the noise from the bar beside is really annoying if you want to sleep at normal hours :/

reception desk didn't even bother to help us when we arrived with the parking

is a bar next door

the pool was a nice area to relax by in the sun

showers were only warm not hot, there were mosquitos by the pool (but it was surround by beautiful gardens)

you could not take snacks drinks to be by pool

the pool, the garden

to the climate pool

* the spa water circuit is very nice, and the masseuse did a good

the pool spa is the best!

garden and the spa are great

spa has an extra cost

i like the facility to have room service without extra charges and the location is very central but well away

on another morning, we were unable to have (the included) breakfast because the dining area was reserved for

they advertise a spa that doesnt exist

has a nice swimming pool and jacuzzi breakfast was very good

hotel, great wifi, room is very large, king size bed very comfortable

thing i better remember is that the room was big with a big bathroom, also it had a pool, food services and

pool and jacuzzi

is no space enough for parking cars when the hotel is full

the pool was clean and the chocolate strawberries and wine were exceptional

the pool area. warm and kindly staff. the bathroom is so nice.

so private; we enjoyed the pool and private yard in the afternoon

it was a place more than beautiful, loved their jacuzzi and pool. also the hot tub at the room.

pool area was very clean and relaxing ,beds were very comfortable. breakfast was very nice !

the lobby area, there was no warning of the step to the lobby or a working elevator to access the pool or the

pool area was very clean and relaxing ,beds were very comfortable. breakfast was very nice !

jaquzzi was not working but the pool was great.

the spa has great services and their massages are truly repairing

no activities for kids

parking lot was flooded the draining is deficient along the property the pool was cloudy the pool bar menu is

gardens, the pools and the staff in the pool bar (my daughter felt and they immediately brought us ice without

just swimming pool and spa

spa was great for couples massage

nice and comfortable facilities, also they offer a very good spa service.

spa is ok, massages are good

was great in most instances, room service was quick

gym is very limited

it has a restaurant, a pool, a small gym, bar and one shared living room

the room we got was in front of reception and next to the door out, our view was the parking lot :( we didn't

it has a restaurant, a pool, a small gym, bar and one shared living room

low wifi signal kind of expensive

great pool