to note, there are only 4 sun beds by the pool and they get snapped up quickly in the afternoon

wifi is very well connected in public space

around pool (and my room next to pool), wifi was sometimes a bit too weak or lost.

restaurant porch coffee bar was available for early risers and that workers in the restaurant arrived earlier

poor or no lighting along the path from bungalows to reception and parking lot

the place being so awesome i wished there was a spa pool

stayed many times, the remodeled the kitchen which as complete before but now is even nicer

didn't get to use the sauna or pool but come on, what a bonus

wifi did not reach to our room.

there is also a small swimming pool nestled within the garden

a massage at the front desk they were calling me back, never heard anything from them, asked for pool service,

the kids enjoyed the pool

the kids enjoyed the pool

the pool is fantastic for kids

wifi a bit patchy in the room.

there was no restaurant or pool

the pool and the view

place is very nice, the pool is very good and refreshing and it is very close to nice area of the atitlan

the spa area, the swimming pools, how nice maria elvia and the rest of the staff was with us, the

pool very clean and warm

the staff is just amazing, place is very clean, there is a pool in the hotel and another facing the lake just

pool was honestly too cold for swimming but not much they can do about that

cozy, cheap, good pool, amazing location, super kind and helpful staff

- bright room - comfortable bed - small nice gym

parking

the pool was clean and really refreshing on hot days

is a bar close and they have load music on, but usually it stopped around 20 pm

pool was so small

rooms were quite warm and the showers didn't have hot water. wifi was not very good

parking access

kitchen with drinking water and very good coffee

difficult to wash hands/face kitchen/gym were quite rusty/not great to use (we didn't even realise the hotel

most of the time we had no wifi in the room

spa was out of action, you had to pay for the sauna

com had laundry services listed in the facilities however when we asked one staff member they said there

views, kid staff, private boat launch, great location, informational, free kayaks, free breakfast

amazing, location, views, accommodation, staff, breakfast

breakfast was tasty and often included 3-4 options

the communal kitchen was wonderful

it's a little walk out of town (10 min) and yoga/gym has more potential

strong wifi (usually 10-20 mbps, 2 different networks)

parking space is limited

the communal kitchen, the sauna and the gym wouldn t be in service, many items from the restaurant were not

it was deafeningly loud and, ironically, only provided power to the spa and common areas for the student group

loved the temazcal and the breakfast

liked the traditional breakfast

cafes are a 15-minute walk away, it was frustrating that the staff refused to provide any after breakfast ended

super clean / nice breakfast / friendly staff / lovely garden

the included breakfast with our stay, the beautiful property, security of the compound; everything was more

the grounds are gorgeous, with a lovely pool and fantastic organic garden and plenty of hammocks

the included breakfast was super delicious, fresh, and had a variety of foods

no guard in the parking and at the entrance of the hotel

the included breakfast was very good

truly lived up to its name ud83cudf31 the beds were super comfortable and i also loved the spa style bathrooms

they have a spa although the front desk staff didn t say anything about it

comfy king bed and a stocked kitchenette and little balcony to enjoy your coffee

got food poisoning (not at the restaurant) and we couldnt find anything to eat so we asked the kitchen staff if

- great balcony (candles, blankets included) - tea and coffee in the morning available including room service

views, lovely staff, great spa massages and treatments, friendly atmosphere and mostly quiet and

stayed for 4 nights in one of the domes which look beautiful in the pictures and are nice and spacious inside

spa was not 100% functional and sometimes food would take too much time to arive

steps away from the pool, jacuzzi, restaurant, etc

the bar service was great

wifi barely reaches the dorms

friendly staff, great amenities like yoga and free breakfast

very friendly and helpful staff, great bar and restaurant, comfy beds.

loved the free breakfast, staff and the view from the hostel

friendly staff, beautifull location and nice breakfast

on top of everything, i would be remiss not to mention the pool or the breakfast, which were huge selling points

the breakfast was delicious (please get the chilaquiles)

i looked forward to coming home each night and relaxing in the pool and room

they also have a nice heated pool

haha the breakfast each morning was phenomenal

breakfast was amazing with a great view

breakfast is outstanding as were our dinners - we ate there every night

good wifi, hot water

just can t say enough good things about this place, jochen and gabby (the owners), george (the bartender/cook

breakfast was very good but dinner was really fantastic

at breakfast the restaurant informed us they had not been shopping and had only eggs

breakfast is provided at a low cost and is delicious

wifi is ok - video might need to be off on zooms though

breakfast options very limited to non-existent, wifi only in reception area, staff not on site all

breakfast is available but opened too late for us since most of the touristic activites start quite

also there are spa treatments like sauna, massages, hot tubs and swimming stops

there ir a bar close and the music is too loud until late.

wifi in my room it pretty weak.

served us room service dinner even though we got there late and the kitchen was almost ready to close

be more well serviced in terms of having some staff come check up on you frequently, service your bar orders

the kitchen was pretty well stocked and had everything we needed

lee and elaine will let you do a load of laundry in their washer

the kitchenette is not particularly usable unless guests plan well in advance, as the property is quite

the outdoor kitchen was perfect

the wifi was satellite but didn t work except for from a few specific places.

s very clearly mentioned everywhere on their website, but there s only wifi in the common area patio

bar needs to keep more tanqueray gin on hand, but the staff is open to instruction related to how

wifi only works at some areas but that is what i wanted

as i have adopted kids of color that is not something i appreciate

wifi is only in one communal place

terrible wifi and cel service

wifi didn t work

for example the pool has a price to use

but what really helped us was the kids house, my daughter loved it there

the restaurant and the bar where not the best.

beds are very confortable and good and soft pillows we didn t use all the facilities, such as gym, sauna,

playground (without the kids club) needs benches/sitting possibilities with tables for drinks, shade and is

the hotel was a perfect place to stay with kids, we spent our afternoons at the pool

the ease of parking was also great

kids crying in the morning

lovely hotel with large inner garden good location nice view on lake from pool and restaurant

play area for kids

play area for kids

breakfast was good as well

lower floor rooms in the back just look out on the parking lot

couldn t connect to wifi properly there s no green are in front of the new building

beautiful location, breathtaking views. new pool and additional rooms added.

they have a small kids that’s my daughter got to enjoy at the end of our day

the pool had great views of the lake

did not try spa at all but nice touch

lively garden, very nice staff, spa services, restaurant

nice garden and own patio and access to spa (paid)

the gardens was beautiful and the spa services were very nice

lack of adequate parking

you can hear tv from the bar in the lobby, all conversations

there is no spa in the hotel. and the low-level massage by an external source

views, gardens, heated pool and jacuzzi, fireplace

waiter at the bar was not very friendly

room service was also not good

our kids (teens) loved the pool area and the location as well

free breakfast included in my stay

from the very beginning selina staff was attentive, understanding - allowed us to do an early check in, provided

gardens and facilities, clean bathrooms with hot showers, great breakfast, comfy and clean bed, quiet surroundings

was not so good, laundry service took 24h and we did not have that much time

lovely pool, friendly staff and easy place to get transport from.

it was very windy and i got up at night to close or lock down doors, even outside in the spa area, because all

breakfast, typical guatemalan, was delicious and very fresh

bartender cristian is the best

facilities were beautiful with stunning views from the rooms and infinity pool

the wifi was nonexistent in our room

breakfast was a continental breakfast - which was just coffee, juice, two pats of butter and

breakfast is incredibly mediocre given what they charge

staff was great, amazing breakfast, restaurant is really good, amazing views from the volcanoes

s unfair to charge the full price of a chapin breakfast when the continental breakfast is included

if it's fully booked then residents of the hotel are not able to use its facilities (mainly the pool area, which

spacious room (as there was a bedroom with adjoining kitchen/salon), for an affordable price

the bed was very comfortable and the equipped kitchen was a big plus

really nice staff, lovely view, well-equipped kitchen.

the apartments are cozy and the kitchen well equipped

rooms are described as having a kitchen, but some are just kitchenettes

pool and spa great. comfy bed. generous breakfast.

swimming and spa pools both

garden, big cold pool (for me the temperature was great, very refreshing) and a smaller warm one

easy parking

the included breakfast was generous and delicious

pool/spa area was lovely and we basically had it all to ourselves

the spa is a real treat with the waterfall and sauna and the staff were all so helpful and lovely

we loved the spa tubs with hot spring water

the spa was a plus

it is only available in the lobby/restaurant area, not in the hotel rooms or spa area at all

wifi was a bit slow and kept dropping out but that may the case for the whole area.

large room with balcon quiet at night good place for family with children pool

no ac in rooms, pool wasn t available

the water in the pool was very cool, almost cold

the pool area is sheltered from wind and it s pretty quiet in the rooms

private beach, excelent view, the spa it is clouse becouse covid, the food it is excelent,

missed so much to drink coffee night time, we asked at reception at 6pm but they just said the kitchen was locked

the wi-fi is strongest in the lobby, bar and common areas at the center of the resort

beautiful pool with amazing lake views. extremely helpful staff.

suites have kitchen, bbq, fridge and balcony