spa was out of action, you had to pay for the sauna

the hot water was not that hot and the wifi doesn t work that well.

the wifi also did not work at all in the rooms, this could be due to fact our room was at far end so

i think the stuff should tell that everyone during the check in and also the wifi passwort

breakfast was tasty and often included 3-4 options

it was deafeningly loud and, ironically, only provided power to the spa and common areas for the student group

liked the traditional breakfast

super clean / nice breakfast / friendly staff / lovely garden

cafes are a 15-minute walk away, it was frustrating that the staff refused to provide any after breakfast ended

really enjoyed their typical guatemalan breakfast as well

strong wifi (usually 10-20 mbps, 2 different networks)

sauna, and airport shuttle, we borrowed books from the lending library and used the guest kitchen

parking space is limited

power went out for over 24 hours during our stay (and the wifi along with it)

remotely, and there are lots of outdoor work stations with outlets and a very strong and stable wifi

decent wifi

there was a gym on the roof where there was also a great view. great laundry service too.

rooftop to sit out and small basic gym

kitchen with drinking water and very good coffee

loved that the property had parking space and was in the middle of the restaurant/nightlife area

wifi in reception area was great for our video calls

+ supernice staff, perfect breakfast, gym, pool, clean, view. reccomended! - none

the staff are fantastic, so friendly & helpful nothing is too much trouble, did our laundry for us for a great

good wifi, hot showers

i did not go in the pool but the pool/garden area is really nice to relax

the spa area, the swimming pools, how nice maria elvia and the rest of the staff was with us, the

to no wifi in any area

cozy, cheap, good pool, amazing location, super kind and helpful staff

pool a bit dirty

location is great and a good parking is included.

there was no restaurant or pool

the pool and the view

place is very nice, the pool is very good and refreshing and it is very close to nice area of the atitlan

they have a spa although the front desk staff didn t say anything about it

truly lived up to its name ud83cudf31 the beds were super comfortable and i also loved the spa style bathrooms

room too close to the kitchen so was a bit noisy.

breakfast buffet is lovely but choices could be bigger. wifi is not the best.

- great balcony (candles, blankets included) - tea and coffee in the morning available including room service

stayed for 4 nights in one of the domes which look beautiful in the pictures and are nice and spacious inside

views, lovely staff, great spa massages and treatments, friendly atmosphere and mostly quiet and

spa was not 100% functional and sometimes food would take too much time to arive

also my room was right next to a bar that played loud live music until 10pm followed by another 30-60mins of

also, our room was next to the restaurant kitchen and next door to another bar that had music

wifi is ok - video might need to be off on zooms though

options very limited to non-existent, wifi only in reception area, staff not on site all the time, hard to make

eco-toilets clean, hot shower available (everything has wonderful views on the lake), good wifi in reception

at breakfast the restaurant informed us they had not been shopping and had only eggs

the view is really amazing!! nice breakfast

breakfast is delicious, there are lots of activities to do both in the hostel and around town

the view & the breakfast was delicious it really allowed you to connect with the lake!

and her staff are amazing, super delicious breakfast and restaurant on site and the most amazing lakeside location

great hostel, very nice staff. breakfast is amazing !

amazing breakfast, location and vibe

room was beautiful and we had a good time at the pool

on top of everything, i would be remiss not to mention the pool or the breakfast, which were huge selling points

and the breakfast was sooo good

haha the breakfast each morning was phenomenal

mine even had a fireplace which was a nice touch to a rainy evening one night

there is also an additional bar next to the accommodation where you can eat and drink during the day

all the conversations, and fantastic dinners with them at their very unique small restaurant / bar overlooking

breakfast overlooking the lake was a real treat

every morning we had the most unique breakfast with the view on the lake and volcano and the night an excellent

jochens cooking and bar skills will please you with the most delicious food including one of the best

also there are spa treatments like sauna, massages, hot tubs and swimming stops

breakfast included the food served in the restaurant is quite bad no room service the beds are extremely

the wifi signal is spot on everywhere

wifi

there ir a bar close and the music is too loud until late.

pool was great and best of all, they have temascals you can book at no extra cost

excellent food. very nice outdoor pool. lovely paths down to the lake.

good pool and access to the lake

wifi in the bedrooms didn t work while we were there so it was inconvenient to have to walk down

the kids enjoyed the pool

restaurant porch coffee bar was available for early risers and that workers in the restaurant arrived earlier

i stayed in the beautiful new a frame with pool

the pool is beautiful

to note, there are only 4 sun beds by the pool and they get snapped up quickly in the afternoon

wifi was good throughout the hotel

the place being so awesome i wished there was a spa pool

there is also a small swimming pool nestled within the garden

kitchen

great location, wonderful & helpful staff, lovely patio & kitchen available

they sell drinks and some snacks at the office in case you crave something and there is a shared kitchen with

the wifi was satellite but didn t work except for from a few specific places.

the kitchenette is not particularly usable unless guests plan well in advance, as the property is quite

the kitchen was pretty well stocked and had everything we needed

we loved sitting in the outdoor kitchen, which was very well stocked, unfortunately it was too windy and cold

you have your own private garden with picnic table and lounge chairs, a well equipped kitchen to do some cooking

felt like we were being treated like kids queuing for a school meal

yoga lessons in the morning and chatting replacing wifi were the 2 icings on the cake

we saw families with small kids, backpackers and elderly people so the place can receive any type of traveler

wifi only works at some areas but that is what i wanted

wifi is only available in the co-working area.

terrible wifi and cel service

wifi didn t work

for example the pool has a price to use

parking is available, wifi is very very spotty

parking is available, wifi is very very spotty

wedding took place whilst we were there and only one waitress was in charge of the bar to the rest of us guests

no wifi, no ac, you could hear everything from the outside, not a good value.

wifi didnt work

there is no spa in the hotel. and the low-level massage by an external source

there is no wifi on the rooms, just in the lobby.

charming library type bar with fireplace and great pool with infinity hot tub

room service no tea/coffee facilities in room gardening machinery is noisy and starts early garden

wifi could have been better but i think this may a country-wide challenge rather than the hotel

kids crying in the morning

wifi was poor unable to communicate without dropping off

kids crying in the morning

location, views staff and secure parking.

with a climbing frame, trampolines and little football goals for the children to enjoy and the pool had a

was not so good, laundry service took 24h and we did not have that much time

the dock is just down the street from the hotel and the facilities have its own private parking

from the very beginning selina staff was attentive, understanding - allowed us to do an early check in, provided

the bar/breakfast staff were great

i would recommend to include breakfast

private beach, excelent view, the spa it is clouse becouse covid, the food it is excelent,

the bungalow, the pool

wifi only works around the reception area

hotel, the pool was lovely and the view and positioning in the lake was spectacular

the pool was nice, everything was very clean

pool was a plus to relax in the morning before heading out to explore

a lap pool in the open aired courtyard looking directly at one of the volcanos

easy parking

parking is a little cumbersome

the view and the pool area was beautiful

lively garden, very nice staff, spa services, restaurant

the gardens was beautiful and the spa services were very nice

did not try spa at all but nice touch

nice garden and own patio and access to spa (paid)

nice sauna temascal , good price, free parking, very good attention

you can hear tv from the bar in the lobby, all conversations

the spa was a plus

we loved the spa tubs with hot spring water

it is only available in the lobby/restaurant area, not in the hotel rooms or spa area at all

the overall spa experience was amazing too

the spa was nice and relaxing, clean and warm

lovely pool

the water in the pool was very cool, almost cold

no ac in rooms, pool wasn t available

wifi was a bit slow and kept dropping out but that may the case for the whole area.

large room with balcon quiet at night good place for family with children pool

wifi for room 303 was not working or atheist the given password didn't work

we were allowed to use the kitchen downstairs to make food before we left which was amazing

the top floor so had great views and although very basic, we had everything we needed, including kitchen facilities

shower was lukewarm and the wifi was slow

dirty, the smell was awful, no amenities, no restaurant and no kitchen, too far from the town to walk, yet

wouild have liked: kitchen towels and a mop since theres none provided it's hard to keep it clean and bath mat

the bed was very comfortable and the equipped kitchen was a big plus

spacious room (as there was a bedroom with adjoining kitchen/salon), for an affordable price

very clean. quiet. excellent view of the lake. lot's of parking. 24 hour front desk.

swimming and spa pools both

pool and spa great. comfy bed. generous breakfast.

el wifi funciona bien y, en general, ofrece una buena relacion calidad-precio

friendly staff, great and quit location, nice and comfortable rooms, good breakfast/food, nice pool

the breakfast is a little small for a nice start in the day.

it was very windy and i got up at night to close or lock down doors, even outside in the spa area, because all

no wifi to contact staff or landlines in the room

parking

accommodating they graciously upgraded our room before we got there and even helped us with laundry

the wifi was nonexistent in our room