nice furnished kitchen area with patio

the outdoor kitchen was perfect

the kitchenette is not particularly usable unless guests plan well in advance, as the property is quite

lee and elaine will let you do a load of laundry in their washer

the outdoor kitchen has a refrigerator and a two burner stove top

went to this hostel with my adult kids and husband and we really enjoyed it

wifi only in a common area and was not too realiable

as i have adopted kids of color that is not something i appreciate

our kids (teenagers) loved the family style dinners meeting other travellers

felt like we were being treated like kids queuing for a school meal

also there are spa treatments like sauna, massages, hot tubs and swimming stops

wifi works pretty good most of the time

wifi in my room it pretty weak.

the wifi signal is spot on everywhere

wifi

for example the pool has a price to use

terrible wifi and cel service

wifi didn t work

jochens cooking and bar skills will please you with the most delicious food including one of the best

breakfast and dinner was excellent every day

pet friendly, projector and screen, bbq area, natural pools (certain time of the year) - much more

the restaurant,more like a bar actually,is a treat too for the view

breakfast is outstanding as were our dinners - we ate there every night

and the breakfast was sooo good

room was beautiful and we had a good time at the pool

the breakfast was delicious (please get the chilaquiles)

mine even had a fireplace which was a nice touch to a rainy evening one night

on top of everything, i would be remiss not to mention the pool or the breakfast, which were huge selling points

private beach, excelent view, the spa it is clouse becouse covid, the food it is excelent,

wifi in the room, onsite restaurant was closed so we had to order in or go into town

you came by rental car ( you must be very brave) if you don t rent a larger space with a kitchenette you

loved the view in the morning while having breakfast

stay ever,breakfast was amazing,clean room,grounds and pool/sauna were absolutely stunning

great hostel, very nice staff. breakfast is amazing !

i had a great breakfast every morning

the showers are good, strong wifi and nice breakfast

wifi only works in the lobby

the view & the breakfast was delicious it really allowed you to connect with the lake!

there is no spa in the hotel. and the low-level massage by an external source

poor wifi

place was uniquely decorated, the gardens were full of birds, the view from the restaurant and pool to the lake

the bar was also great with fabulous cocktails

at front desk, how they cheat saying that no kids are allowed on booking to force you to go directly to them,

anyone could walk in from the parking entrance and walk right up to the rooms

clean the pool a bit more

it has great laundry and good breakfast

comfortable bed, good parking.

it has great laundry and good breakfast

they have a small kids that s my daughter got to enjoy at the end of our day

have loved to use the pool but it was pretty cold

the gardens are lovely and the small infinity pool was a nice bonus for us

the pool had great views of the lake

their is no eco pool

pool w/slide

the pool didn t seem nice to me

first and second day the pool was out of service.

if you have kids, they have an excellent play area, including trampolines and playsets

if you have kids, they have an excellent play area, including trampolines and playsets

views, lovely staff, great spa massages and treatments, friendly atmosphere and mostly quiet and

stayed for 4 nights in one of the domes which look beautiful in the pictures and are nice and spacious inside

spa was not 100% functional and sometimes food would take too much time to arive

the pool is nice but it's pretty small and not many sun loungers

2 out of our 3 days here the power, wifi, fans, showers and sinks go out frequently for hours even though the

you can hear tv from the bar in the lobby, all conversations

lively garden, very nice staff, spa services, restaurant

the gardens was beautiful and the spa services were very nice

did not try spa at all but nice touch

nice garden and own patio and access to spa (paid)

parking was cramped.

they have a spa although the front desk staff didn t say anything about it

truly lived up to its name ud83cudf31 the beds were super comfortable and i also loved the spa style bathrooms

wifi doesn't reliably reach the outlying rooms.

there is not lake access or a pool at the hotel

flowers everywhere even on the breakfast buffet, which was so delicious

playground (without the kids club) needs benches/sitting possibilities with tables for drinks, shade and is

excellent location, clean, has a gym, everything we needed.

it has parking, two elevators and the suite had an amazing view of the lake

we can hear people talking and kids running around our floor until almost midnight

was charged twice for a room service item and the rooms were very warm

the water in the pool was very cool, almost cold

nice to have a pool to swim after a long travel day

wifi was a bit slow and kept dropping out but that may the case for the whole area.

lovely pool

large room with balcon quiet at night good place for family with children pool

the overall spa experience was amazing too

pool/spa area was lovely and we basically had it all to ourselves

the spa is a real treat with the waterfall and sauna and the staff were all so helpful and lovely

we loved the spa tubs with hot spring water

it is only available in the lobby/restaurant area, not in the hotel rooms or spa area at all

breakfast is provided at a low cost and is delicious

options very limited to non-existent, wifi only in reception area, staff not on site all the time, hard to make

the view is really amazing!! nice breakfast

the third was a verrry weak wifi connection

at breakfast the restaurant informed us they had not been shopping and had only eggs

wifi for room 303 was not working or atheist the given password didn't work

we were allowed to use the kitchen downstairs to make food before we left which was amazing

the top floor so had great views and although very basic, we had everything we needed, including kitchen facilities

shower was lukewarm and the wifi was slow

wouild have liked: kitchen towels and a mop since theres none provided it's hard to keep it clean and bath mat

the wifi needs some improvement as well

the bed was very comfortable and the equipped kitchen was a big plus

very clean. quiet. excellent view of the lake. lot's of parking. 24 hour front desk.

really nice staff, lovely view, well-equipped kitchen.

the spa area, the swimming pools, how nice maria elvia and the rest of the staff was with us, the

wifi is not working at all

pool was honestly too cold for swimming but not much they can do about that

the wifi was terrible on an off most of the time , when on it was the lowest signal barely working my

i never got the wifi to work

wasn't able to get some work done because the wifi didn't work well

the pool was clean and really refreshing on hot days

parking

is a bar close and they have load music on, but usually it stopped around 20 pm

they have a jacuzzi, offer laundry service and help you with tours

place, gym available, huge roof terrace, nice hammocks, great wifi, super relaxed, central enough, very friendly

clean. comfortable bed. nice gym and shared kitchen on the roof terrace. super friendly staff.

the wifi

the wifi was really poor really let's the place down

is a very clean and very friendly hotel with spacious room and has good kitchen room

swimming and spa pools both

pool and spa great. comfy bed. generous breakfast.

at night you can't miss the fireplace in the dining room which is perfect for a good wine, hot chocolate or

nothing .although our teenage son found the unreliable wifi frustrating. ud83dude44

laundry service, very expensive.

place is very nice, the pool is very good and refreshing and it is very close to nice area of the atitlan

there was no restaurant or pool

the pool and the view

it was very windy and i got up at night to close or lock down doors, even outside in the spa area, because all

breakfast was amazing the views were stunning and the staff was amazing

the room was like a little apartment with a kitchen and sitting area

the wifi was nonexistent in our room

the hill to get to the hotel parking lot is pretty rough, not all taxis are able to get there.

spa was out of action, you had to pay for the sauna

no wifi connection in room 1a for whole stay

i had my laundry done and they lost 2 of my favorite garments

breakfast was tasty and often included 3-4 options

), use the canoes and there is also a laundry service

so much anything to dislike, but they will need to carry out maintenance to pool area soon

s unfair to charge the full price of a chapin breakfast when the continental breakfast is included

breakfast was a continental breakfast - which was just coffee, juice, two pats of butter and

we particularly liked the upper house rooms with your own pool area

nothing we didn t like, but be warned there are a lot of steps if you want to use the infinity pool

it was deafeningly loud and, ironically, only provided power to the spa and common areas for the student group

liked the traditional breakfast

cafes are a 15-minute walk away, it was frustrating that the staff refused to provide any after breakfast ended

super clean / nice breakfast / friendly staff / lovely garden

really enjoyed their typical guatemalan breakfast as well

they were all welcoming and helpful- we used the laundry services, massage, sauna, and airport shuttle, we

remotely, and there are lots of outdoor work stations with outlets and a very strong and stable wifi

the kitchen is spacious with all the necessary amenities

wifi was also slow

nice communal kitchen

the pool is beautiful

stayed at the rooms at the back, nearer the road and pool and they were kinda dark and stuffy

poor or no lighting along the path from bungalows to reception and parking lot

it has a gorgeous pool, hot tub and sauna

area which we weren't aware of, and on one of the days there wasn't enough beds/seats around the pool for everyone

the place being so awesome i wished there was a spa pool

they sell drinks and some snacks at the office in case you crave something and there is a shared kitchen with

they have a kitchen up the stairs

nice pool

comfortable, and the kitchen was helpful for our early morning volcano summit

hotel friendly staff beautiful gardens with fruits and a stunning view of volcano from the pool

the kids enjoyed the pool

pool was great and best of all, they have temascals you can book at no extra cost

outstandingly managed property with a large span of gardens, a great swimming pool, and breathtaking beach from

the pool is fantastic for kids