the pool s cold water & there are no chairs near the pool.. nowhere to seat

wifi in our room didn t work . not enough hot water for the spa tub.

place, beautiful gardens and pool

the breakfast was amazing

quick service and the included breakfast had more than enough choices and variety

excellent breakfast

bit disappointed with the breakfast

although breakfast is buffet you only have one salty or sweet choice

the breakfast is really good

breakfast was excellent, and the staff alwys at your service

the climatized pool is perfect,, the decoration of the entire place invites you to rest and forget everything

hotel was beautiful with the spa area, bar, pool, hammocks etc

spa was closed as they were renewing it, so we were t able to use the jacuzzi

room has a nice large bed and very nice spa quality bathroom amenities

the place and the pool was really nice. breakfast was really good.

bar area is great for a beer or cocktail and the pool area is ideal for sunbathing

swimming pool, hotel with lots of character, nice breakfast (but note you'll be charged extra if you want

everywhere room was not at all what was on the pictures pool water was murky asking to deposit id card is out

what are top facilities and are great for the price is the pool which you have access until 9-20hrs and it is

i had to ask for an extra towel for the pool because they didn't have any poolside, and they seemed surprised

our room was facing the yard where the pool, jacuzzi and some tables are located but our curtains were pretty

the wifi in our room didn't work but the one from the front desk had a low signal and was kind of slow

except for a couple of times where we stayed at bed and breakfasts, my sister and i have pretty much always

were parts of the pool that were broken or not fixed which could be a bit dangerous for kids

the gym had many equipments that didn t work and were dirty

gym, privacy, noise, maintenance, value-cost.

spa is really good (ask for claudia for massages), the swimming pool is very funny and the service

great food the spa is awesome

the staff was very helpful, the kids club was great too

larger pool with slides for the kids was great

bugs, even in the room took a while to connect to the wifi the private pool was at first very cold and it also

short, meaning you can literally see into the room by looking from below, and the restaurant & pool is right

the hotel was clean, pool was nice and water was right temperature. rooms were very nice.

the pool and surrounding space was nice, and fun

the pool an services

isn t friendly or sensitive to your needs, the food was awful, the servers took too long the pool is too

the heated swimming pool

pool wasn't that clean

we really enjoyed the stay, the gardens and the breakfast

we booked a deluxe room and they put us in a basic room. breakfast was served late

breakfast was good excellent

need to put some kind of love in the garden and in to repair the pool

breakfast hours started too late

we also really liked visiting the swimming pool and restaurants nearby

pet friendly locations all over the facilities

on another morning, we were unable to have (the included) breakfast because the dining area was reserved for

the pool is great but it s cold, so be aware of that

patio was beautiful, and has a pool.

masseur in spa was late for appointment

the conditions of gym machines could be improved.

the grounds/gardens are beautifully maintained; the pool area is lovely and relaxing

recreation room and gym would greatly benefit from improved lighting

loved the grounds and heated pool

i would suggest adding cards in the room with the wifi and breakfast information as it took us a second to

difficult to enter the car parking

the pool and surrounding area was very nice

wonderful setting with a nice pool and a very attentive staff!

limited parking, small bedrooms, furniture not that great. it is a good hotel, but expensive.

as i called the front desk they brought the like in 2 min, same when me & my kids got out the pool (which was

friendly staff but double charged me! parking situation was good very well lit

the pool was very dirty and bathroom taps were not working too. the lobby is unkept too

parking was safe, walled inner yard

big spacious room, great customer and room service

the pool spa is the best!

* the spa water circuit is very nice, and the masseuse did a good

spa has an extra cost

garden and the spa are great

nice gardens, quiet pool, friendly staff, good location, free parking, good service.

pool area was very clean and relaxing ,beds were very comfortable. breakfast was very nice !

pool area was very clean and relaxing ,beds were very comfortable. breakfast was very nice !

jaquzzi was not working but the pool was great.

the lobby area, there was no warning of the step to the lobby or a working elevator to access the pool or the

the pool can be improved.

the pool area. warm and kindly staff. the bathroom is so nice.

the pool was clean and the chocolate strawberries and wine were exceptional

it was a place more than beautiful, loved their jacuzzi and pool. also the hot tub at the room.

is no space enough for parking cars when the hotel is full

the pool is small in order the number of romos

we could not make phone calls out, the lobby had to handle this for us, the parking lot was not in the hotel

if you don't like to walk (up or down hills) and we were unsure how breakfast worked (+)breakfast was ok. (+)no

pool closes too early

pool is really cold, it was supposed to be warm because of the heater, but i think it didnt work

the gardens are fantastic. nice spa services. food was great

the spa is a bit small but was good enough for our group of 3 (nobody else was present at the time)

service and spa was great as i remember it

provide information in the room about wifi and how to get room service.

also, the pool was not heated so we couldn't really use it

the room was exactly like the picture. the spa tub was nice for the price.

bit dated, holes in the bed sheet, wifi only worked for a few hours.

the swimming pool the location

they have wifi just at the lobby but they were working on that

it had a nice pool, and was a great value.

wifi was bad

nice bar - no bartender

wifi didn't reach my room

a beautiful place, with a lovely reception area, bar and restaurant but the rooms are dark, the bathroom

we also ordered room service which was very good as well

there was a pool bar and roof terrace which were both closed during our stay

nice swimming pool and roof top but hotel is in downtown (not a good neighborhood)

we expected the pool area to be cleaner and more upbeat

the rooftop pool was nice

, quiet and good service with spa

just a word of caution rather than a downside is the parking, which could be rather difficult to enter if you

wifisignal did not reach the room which is effectively the same as no wifi

also, the bar wasn't open at convenient hours, such as the end of a touring afternoon, when a margarita or

i could enjoy reading a book as my son and my husband used the pool

they didn t have spa facilities

garden and pool

the pool and gardens outside are maintained extremely well

oh, the property is pet friendly with some resident tame cats plus cute well behaved dogs with guests

we arrived and went straight to the pool area for an awesome cocktail

the heated pool is a huge highlight and the garden landscape is beautiful

breakfast tasted salty both times

in every way: location, value, nice breakfast and can not say enough about the friendly, helpful staff

the restaurant served an excellent breakfast, and lunch

large ornate room, restaurant in attached open air garden, plus pool past that, affordable parking in entry to

loved the swimming pool

need mosquito spray for any meals etc by the pool

i got a very nice massage while i was there and spent some time sitting by the pool

breakfast was in front of a deep blue swimming pool surrounded by foliage

friendly, the location - on the most picturesque street in cuernavaca, the room - amazing, the pool so

spa is ok, massages are good

spa was great for couples massage

nice and comfortable facilities, also they offer a very good spa service.

better food for kids and adults breakfast and pool menu

better food for kids and adults breakfast and pool menu

wifi is weak in the room we stayed and the restaurant that hosts the breakfast needs better

is weak in the room we stayed and the restaurant that hosts the breakfast needs better communication from the

they even arranged for a bagged breakfast because we were leaving before breakfast was served

they advertise a spa that doesnt exist

the pool was not working properly

remember is that the room was big with a big bathroom, also it had a pool, food services and parking with someone

s a nice small hotel with pool and outdoor area

hotel, great wifi, room is very large, king size bed very comfortable

spa was also

moreover, the communication between the differnt parts of the hotel (reception - spa - restaurant) could be

the breakfast that was included was very generous, fresh, and delicious

did not have wifi in our room due to its location and the bar music on saturday night was very loud and disruptive

i m being super meticulous, the pool needs some more cleaning/supervision, you could see a few dead insects

nice place with outlaid garden, pool, bar and restaurant

the room was excellent as was the breakfast

the hotel is a bit old and some rooms could be renewed or the pool towels.

there is a big garden with swimming pool and chairs etc

and very quiet surroundings, easy parking, good size rooms, helpful and pleasant staff and best breakfast in

very nice big split-level room. large bathroom area. good parking. great location. great decor.

free parking

the pool is a small square that is dirty and uninviting

the pool is to small as well the jacuzzi and there is no where were you can take the sun.

no towels the first night - we were given pool towels because nothing else was available

the pool was a nice area to relax by in the sun

noisy bar next door

ac didn t work properly. staff was able to give us another room. the bar next door was noisy

the pool, the garden

the heated pool, front desk stadf, the food and service at the pool.

the heated pool, front desk stadf, the food and service at the pool.

the pool was a nice area to relax by in the sun

you could not take snacks drinks to be by pool

showers were only warm not hot, there were mosquitos by the pool (but it was surround by beautiful gardens)

the pool, the garden

parking under the room was nice

good room service

the breakfast is classic mexican food. the pool is good ,the room is pretty good.

there was free parking and a really good breakfast included

the wifi never worked

and the place in general but for me the most important thing was the wifi which was excellent

place, breakfast, hospitality.

this is charming but requires youthful fitness

beautiful grounds, beautiful rooms. after a bad start, the staff became helpful. nice breakfast.

the stairs to our room were muddy and very dirty, and so was the area around the pool (the pool water was also

the pool is not actually a pool, just for kids

the swimming pool is fantastic

the guy at the pool is excellent and very friendly

the garden and the pool are very nice

he found us a driver, and he communicated with a local spa to book us appointments

there is a nice pool and food is served outside the rooms, which was a great touch

the pool and gardens are beautiful

sad was couldn't have stayed longer to enjoy the lush grounds and pool

amazing swimming pool and privacy

don't go to the spa that's a real rip off and not worth the money

the spa was also absolutely amazing one of the best massages i have ever had

everyone that goes must get spa treatment at maikiki spa

the moment we arrived, we were amazed at the attention to detail from the parking attendant to the concierge,

breakfast was wonderful. beautiful romantic spot

real spa on site (which the hotel description claims to have)

the swimming pool on site was also available for use on request which is kind of strange

and huge breakfast

staff (whom i can't thank enough for making us feel at home without being intrusive), the warm pool and lush

breakfast was fabulous with coffee, juice, fruit plate, eggs of many styles and sweet breads

parking staff in the night was very rude, when i asked him that i wanted to park my car, he told me

it is also pet friendly

bar by the pool had staff problems, i requested a beer like 4 times and during my 3 hours at the

bar by the pool had staff problems, i requested a beer like 4 times and during my 3 hours at the pool i never

the wifi worked well for working remote

the only complaint we have is the outdoor spa was dirty. this was 9:00 am.

spacious rooms, gorgeous property, good food at the restaurant, heated pool

the walls are thin so we could hear noise from other rooms and the wifi didn't even work in our room and on

no kids menu for lunch and dinner

they have a lot of activities for kids and also activities like yoga, zumba, etc