place is magical the pool warm, the garden and grounds are gorgeous

breakfast was great.

breakfast was excellent, and the staff alwys at your service

the hotel was almost empty and the breakfast was nice

although breakfast is buffet you only have one salty or sweet choice

room has a nice large bed and very nice spa quality bathroom amenities

spa was closed as they were renewing it, so we were t able to use the jacuzzi

hotel was beautiful with the spa area, bar, pool, hammocks etc

our room had a small patio overlooking the pool where you can relax and enjoy the beautiful landscape

bar area is great for a beer or cocktail and the pool area is ideal for sunbathing

i had to ask for an extra towel for the pool because they didn't have any poolside, and they seemed surprised

what are top facilities and are great for the price is the pool which you have access until 9-20hrs and it is

everywhere room was not at all what was on the pictures pool water was murky asking to deposit id card is out

swimming pool, hotel with lots of character, nice breakfast (but note you'll be charged extra if you want

wifi in our room didn t work . not enough hot water for the spa tub.

beautiful space, great place to chill and enjoy a beautiful nature surrounded pool

hotel, excellent service, and a clean heated pool which delighted my children

only recommendation would be to stack the kitchen with more basic utensils and trash can

spacious and clean, heated and big pool, big and nice garden with trees, good breakfast, great

the pool s cold water & there are no chairs near the pool.. nowhere to seat

our room was facing the yard where the pool, jacuzzi and some tables are located but our curtains were pretty

the wifi in our room didn't work but the one from the front desk had a low signal and was kind of slow

except for a couple of times where we stayed at bed and breakfasts, my sister and i have pretty much always

were parts of the pool that were broken or not fixed which could be a bit dangerous for kids

short, meaning you can literally see into the room by looking from below, and the restaurant & pool is right

the heated swimming pool

pool temperature, music

isn t friendly or sensitive to your needs, the food was awful, the servers took too long the pool is too

the pool and surrounding space was nice, and fun

the hotel was clean, pool was nice and water was right temperature. rooms were very nice.

there s also no internet in the rooms or the breakfast area, which is very frustrating

ignored us at breakfast and seemed mean

breakfast was good excellent

and variwd mexican breakfast, waking distance from water park and numerous dining options, nice pool

lovely garden and pool area

pool wasn't that clean

great food the spa is awesome

spa is really good (ask for claudia for massages), the swimming pool is very funny and the service

the staff was very helpful, the kids club was great too

bugs, even in the room took a while to connect to the wifi the private pool was at first very cold and it also

spa is really good (ask for claudia for massages), the swimming pool is very funny and the service is quite good

we also really liked visiting the swimming pool and restaurants nearby

pet friendly locations all over the facilities

the gym had many equipments that didn t work and were dirty

gym, privacy, noise, maintenance, value-cost.

the pool is great but it s cold, so be aware of that

patio was beautiful, and has a pool.

on another morning, we were unable to have (the included) breakfast because the dining area was reserved for

masseur in spa was late for appointment

the conditions of gym machines could be improved.

the grounds/gardens are beautifully maintained; the pool area is lovely and relaxing

recreation room and gym would greatly benefit from improved lighting

loved the grounds and heated pool

i would suggest adding cards in the room with the wifi and breakfast information as it took us a second to

difficult to enter the car parking

the pool and surrounding area was very nice

wonderful setting with a nice pool and a very attentive staff!

limited parking, small bedrooms, furniture not that great. it is a good hotel, but expensive.

as i called the front desk they brought the like in 2 min, same when me & my kids got out the pool (which was

friendly staff but double charged me! parking situation was good very well lit

the pool was very dirty and bathroom taps were not working too. the lobby is unkept too

parking was safe, walled inner yard

big spacious room, great customer and room service

jaquzzi was not working but the pool was great.

pool area was very clean and relaxing ,beds were very comfortable. breakfast was very nice !

pool area was very clean and relaxing ,beds were very comfortable. breakfast was very nice !

the lobby area, there was no warning of the step to the lobby or a working elevator to access the pool or the

is no space enough for parking cars when the hotel is full

so private; we enjoyed the pool and private yard in the afternoon

the pool can be improved.

it was a place more than beautiful, loved their jacuzzi and pool. also the hot tub at the room.

the pool area. warm and kindly staff. the bathroom is so nice.

spa has an extra cost

* the spa water circuit is very nice, and the masseuse did a good

garden and the spa are great

the pool spa is the best!

pool was closed before the schedule

spa is ok, massages are good

spa was great for couples massage

nice and comfortable facilities, also they offer a very good spa service.

the pool was great

the pool was good, and the free parking too

service and spa was great as i remember it

the gardens are fantastic. nice spa services. food was great

the spa is a bit small but was good enough for our group of 3 (nobody else was present at the time)

provide information in the room about wifi and how to get room service.

also, the pool was not heated so we couldn't really use it

of all the wifi network did no t work at all

had multiple laugage and our room was all the way in the back of the swimming pool, not only we had to walk with

room needs an additional lock because child could open the door anytime and jump in the pool

great service and room service from the restaurant

the garden and pool area were very nice.

the room was exactly like the picture. the spa tub was nice for the price.

bit dated, holes in the bed sheet, wifi only worked for a few hours.

the swimming pool the location

the wifi reception in the room was good, though

pool had no shallow end, nor a real deep end.

nice swimming pool and roof top but hotel is in downtown (not a good neighborhood)

we expected the pool area to be cleaner and more upbeat

seats at restaurant and pool most uncomfortable i ve ever experienced

the rooftop pool was lovely and the overall service was top notch

we also ordered room service which was very good as well

, quiet and good service with spa

restaurant next door is closed during the week and there is no bar open or any service - with us being the only

wifi connection was not very good around the hotel

like i was explaining... we only can sleep there ......no pool no restaurant ...no bar ...

tastefully furnished and big room. pretty pool area. very friendly staff. delicious breakfast.

they advertise a spa that doesnt exist

remember is that the room was big with a big bathroom, also it had a pool, food services and parking with someone

thing i better remember is that the room was big with a big bathroom, also it had a pool, food services and

hotel, great wifi, room is very large, king size bed very comfortable

the gym is not the best but it s ok

nice bar - no bartender

a beautiful place, with a lovely reception area, bar and restaurant but the rooms are dark, the bathroom

wifi didn't reach my room

wifi was bad

they didn t have spa facilities

oh, the property is pet friendly with some resident tame cats plus cute well behaved dogs with guests

garden and pool

pet friendly, we had our cat with us

we arrived and went straight to the pool area for an awesome cocktail

parking area too small and you should leave your keys

breakfast tasted salty both times

breakfast included was fantastic and the wait staff was attentive and friendly

the pool was dirty and covered with a tarp

i was able to get hot water from the bar downstairs

i got a very nice massage while i was there and spent some time sitting by the pool

garden with a pool, nice historic decoration and very centrally located, just short walks everywhere interesting

great pool and restaurant with very landscaping

old building with gorgeous garden and pool

friendly, the location - on the most picturesque street in cuernavaca, the room - amazing, the pool so

is weak in the room we stayed and the restaurant that hosts the breakfast needs better communication from the

they even arranged for a bagged breakfast because we were leaving before breakfast was served

wifi is weak in the room we stayed and the restaurant that hosts the breakfast needs better

spa was also

moreover, the communication between the differnt parts of the hotel (reception - spa - restaurant) could be

the breakfast that was included was very generous, fresh, and delicious

did not have wifi in our room due to its location and the bar music on saturday night was very loud and disruptive

i m being super meticulous, the pool needs some more cleaning/supervision, you could see a few dead insects

the heated pool, front desk stadf, the food and service at the pool.

noisy bar next door

the pool was a nice area to relax by in the sun

to the climate pool

you could not take snacks drinks to be by pool

to the climate pool

showers were only warm not hot, there were mosquitos by the pool (but it was surround by beautiful gardens)

you could not take snacks drinks to be by pool

the pool was a nice area to relax by in the sun

the pool, the garden

wonderful pool, quiet room, and good wifi

the room was excellent as was the breakfast

a liquor bar service by the pool could be great in the evening hours

the grounds and the pool are beautiful and very well-maintained

the swimming pool is very cold

the guy at the pool is excellent and very friendly

the garden and the pool are very nice

the swimming pool is fantastic

no towels the first night - we were given pool towels because nothing else was available

the wifi didn t work very well!

very nice big split-level room. large bathroom area. good parking. great location. great decor.

free parking

i was dissapointed with the pool

little one was sad that the pool was too cold for swimming

parking in the master suite, king size bed & calm

parking under the room was nice

balcony overlooking the pool.good aircon.

the wifi is poor in some rooms & the reception staff wasn't helpful.

the complimentary breakfast included coffee, juice, fruit, bread, and a choice between chilaquiles, eggs, or

this is charming but requires youthful fitness

beautiful grounds, beautiful rooms. after a bad start, the staff became helpful. nice breakfast.

the stairs to our room were muddy and very dirty, and so was the area around the pool (the pool water was also

the wifi coverage was very good on all levels

everyone that goes must get spa treatment at maikiki spa

don't go to the spa that's a real rip off and not worth the money

the spa was also absolutely amazing one of the best massages i have ever had

lovely swimming pool area

the staff was incredibly nice, the place is spotless, the food at the restaurant and pool are delicious

the pool is not actually a pool, just for kids

he found us a driver, and he communicated with a local spa to book us appointments

heard the people outside who was coming to their rooms, or in the mornings the fountain in the pool, or the

only think i didn't like is that they serve breakfast just outisde your room, facing the pool

the pool is warm, and well located so it has shade and sunlight

amazing swimming pool and privacy

real spa on site (which the hotel description claims to have)

the swimming pool on site was also available for use on request which is kind of strange

and huge breakfast

staff (whom i can't thank enough for making us feel at home without being intrusive), the warm pool and lush

breakfast was fabulous with coffee, juice, fruit plate, eggs of many styles and sweet breads